I opened and Ivest Hub account on the 2d of January, transferred money and put an order to purchase some shares. 2 weeks later (today is the 14th of January) and several telephone calls later all tr... See more
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Have asked them to fully close my Stocks and Shares ISA twice now with no action taken. Last request was formal complaint which was never even acknowledged. Now going to start FOS formal com... See more
Opened an account, then tried to find out what fund costs would be. A genuinely surreal trip around the internet followed, then a 20-minute wait on a phone line (especially weird for a new business c... See more
Myself & my wife were investment virgins but we trusted their advise and signed up 6 years ago for the defined return plan(issue 6) and the Max 50% shares portfolio SA fund, after 6 years we would hav... See more
Company details
Written by the company
The Santander Investment Hub puts you in control, allowing you to invest, view and manage your investments at any time online.
Contact info
287 St Vincent Street, G2 5NB, Glasgow, United Kingdom
- 0800 328 1328
- investmenthub.santander.co.uk
2.4
Poor
23 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Really poor
Having worked in IT and Cyber Security for many years, I can truly state that it is beyond satire what Santander puts in place for its password and other protections. This includes not being able to use a VPN and hence less secure, and not accepting suggested passwords from major password protocols. Utterly insane
August 3, 2023
Unprompted review
This is an awful service and I’ve had…
This is an awful service and I’ve had nothing but trouble.
Their phone lines state 8-6pm on their letters, but when you phone they stop at 5pm.
I can’t withdraw my funds. They tell me they’ve sent a letter - twice - which they haven’t. I have no access to my funds.
Also if you lock yourself out of your account, it apparently is “locked forever” and you have to use an alternate login.
Avoid this place at all costs.
May 23, 2023
Unprompted review
Great Customer Service
Had to contact them after I made a mistake and Sold/switched the wrong funds, Spoke to Brian Hamilton who with the assistance of his manager sorted out the problem within 30mins.
Great customer service !
May 9, 2023
Unprompted review
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