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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality and the value for money, highlighting that the pricing is phenomenal and offers the best deals. Many appreciate the variety of items received through their subscriptions, finding the process exciting and a convenient way to invest in precious metals. The authenticity of the products is frequently confirmed, with many customers expressing trust in the company. However, some customers have raised concerns about the weight of certain gold items, noting discrepancies between the stated weight and actual measurements. A few also mentioned receiving less value in their subscription boxes than anticipated, suggesting that purchasing individual coins elsewhere might be a better investment in those instances.

What people talk about most

Product

Clients share positive opinions on product, consistently praising the authenticity and quality of the... See more

Subscription

Customers consistently note positive experiences with subscription. Many reviewers express satisfaction with... See more

Price

Reviewers mention positive feedback about price. Customers frequently praise the great prices and value,... See more

Value for money

Customers express high satisfaction with the value for money. Many reviewers highlight that the boxes are... See more

Quality

Users describe positive interactions with quality, consistently praising the authenticity and high caliber of... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely love dealing with this veteran company for my metals. Any and all concerns are answered promptly by simply contacting them. Pricing is fanominal and the best deal for my money I've found ou... See more

Rated 5 out of 5 stars

Investor Crate is a fantastic company. They always provided a reasonable product/amount for the price. I always tested the metals and there were never any fakes or counterfeits. I especially enjoyed... See more

Rated 5 out of 5 stars

I love these guys!! Great coins and bullion at a very reasonable price. Their premiums are among the lowest in the industry. Their investment options allow anyone from beginning investor with limite... See more

Rated 5 out of 5 stars

Investor Crate offers affordable options for investing in gold and silver bullion, coins, bars, and rounds. The bullion is supplied by authentic and trustworthy mints throughout the United States and... See more


Company details

  1. Gold and Silver Trading Company

Written by the company

Buying Gold, Silver or Platinum? We ship it every month directly to your door. Low premiums, veteran-owned and based right here in the USA. Options range from Gold Bars, Silver Bars, Platinum Bars, Gold Coins, Silver Coins, Platinum Coins as well as Go...


Contact info

4.8

Excellent

TrustScore 5 out of 5

513 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Veteran owned company.

Being a veteran I found it very helpful when I found Investor Crate, veteran own company. It gave me a chance to start investing in valuable metals at a very affordable price.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

I love it

I love it. The metals I get are so unique and cool. Customer service is great. Awesome experience. Will be a long time customer

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Second positive review

I will write this review for a second time, since my first review was taken down. I’ve been with investor crate for many many months, and I love what they send me. I am happy with what I receive and their premiums on additional items are very fair. As a veteran, I support this company 100%, and will continue to invest in what they send me. Y’all have to understand this is a subscription box, not a buy what you want unless it’s add ons to your subscription.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

I subscribe to 2 boxes every month and…

I subscribe to 2 boxes every month and the next delivery will mark 1 year of doing business with IC. I can honestly say that it seems that 1 box is generally a few $ shy of what I would expect and the remaining box is always a few $ more. Overall, very satisfied!

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Not worth the price

Had an $100 subscription box and got $61.46 worth of silver.; not even a full ounce.
It would be a better investment to purchase individual coins from other companies.

February 19, 2026
Unprompted review
Rated 2 out of 5 stars

Buyer Beware!!

Buyer Beware! I like the concept, however it's very very blurry when your subscription order actually comes. They indicated initially via correspondence that they lock your spot price in near the beginning of the month-coincided with your subscription charge. However this is not accurate. They give you a slip in your box that not only doesn't indicate what's in it- but also doesn't indicate when your specific spot price was locked in. When asking them why the box seemed 40-$60 short of value on a $200/ month level subscription, they said it was because they made a bulk order when the spot was substantially higher during the 3rd week of the previous month. I get it- they need to make $ and that's called a premium- but getting to a larger premium should not come from stating the order was made during a higher spot time frame to accommodate.

Message sent that reflects from IC that communicates when they purchase their wholesale bulk buy. “ Typically the beginning of the month”
“ We base our prices and premiums on the time our trade desk puts in the whole sale order typically around the first of the month. When people purchase after the cut off, we automatically base it off of the next subscription sku since the fulfillment for the previous month was already done. Purchasing BEFORE that 5th cut off locks in the price for the current month's sku/price.

Thank you,

--
Support
INVESTOR|CRATE
PO BOX 2669
900 South Willow Avenue
Cookeville, TN 38501”

February 14, 2026
Unprompted review
Investor Crate logo

Reply from Investor Crate

Incorrect.

We "lock in spot" when we place the order around the 20th-24th of every month.

We do not attempt to time the market as it's impossible. We order at that time, because logistics in the industry is SLOW and we need time to receive, prepare and ship everyone's metal.

This isn't some deep conspiracy where we wait, get everyone the worst price for the month, then place our big monthly order.

But, you are never "locked in," as you can cancel at any time.

We are a dollar cost average service for longterm investors, not people who think they can time the market and buy at bottoms.

Also note, when we "lock in" and it's up 20% from when you order, no one ever complains!

It's not timing the market, it's time IN the market!

We are here for people in it for DECADES not a quick flip, get rich scheme.

Cheers!

Rated 1 out of 5 stars

The "¼" gram gold coin they sent me…

The "¼" gram gold coin they sent me only weighs .13 of a gram. I've left a review and tried reaching out and they still haven't explained this. Now I'm wondering if it's actually gold.

January 23, 2026
Unprompted review
Investor Crate logo

Reply from Investor Crate

I have never heard of an issue like this in our 9 years in business. Please answer your email, we would love to look into this! We have searched for a customer with this name and the associated e-mail address and we have no records of this customer or email correspondence, including our spam folder.

We have emailed this person (as their contact info is left here on TrustPilot) for clarification and have not received any correspondence back.

If you'd like to reach out to us, we'd love to help investigate and resolve this issue.

Rated 5 out of 5 stars

I’ve been purchasing through investor…

I’ve been purchasing through investor crate since 2019 and have had nothing but the best experience with their handling and transparency with their product. Their boxes are priced at a value under premium so you’re getting more for your money.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company, they make investing in precious metals so easy. Their profit margins are so low, If I were to spend the time and gas to find better deals, I’d be losing money. Anyone that says they’re overpriced doesn’t value their own time or they don’t know what they’re talking about. I have been subscribed for a while now and also take advantage of the monthly fire sales. I intend to be a subscriber for another 20 years. Don’t listen to the naysayers, if you want to start investing in something that you can hold in your hands, IC is where it’s at.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Important

We have had a great experience with investor crate over the last 3 years and they have always made me feel like a very important customer even if you buy small boxes they answer right away and you don't just get a computer you actually talk to someone direct I will continue to do business with them as long as I am alive !

January 29, 2026
Unprompted review
Rated 4 out of 5 stars

Just the Facts, Ma'am

I read that denigrating Trust pilot review
and took the shipments from the month before and the month after to my local precious metals dealer. He confirmed they had sent me .99 silver. I was shocked, shocked I say that John Coppo lied. IC should track him down and knee cap him. Or at least send a sternly worded letter.😂

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome job

Awesome job! Best bang for your buck! They even sent me a free coin after a few months of being a customer which i thought was cool. I continue my business and would recommend to everyone!

January 27, 2026
Unprompted review

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