Invideo Studio Reviews 

999
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, most reviewers were unhappy with their experience overall. Many people found the platform frustrating and riddled with glitches, leading to a terrible user experience. The pricing model was consistently described as expensive and a money drain, with many feeling they were being nickel-and-dimed through constant credit purchases. This led to a perception of poor value for money, as credits often ran out quickly. Customers also frequently reported issues with the product's output, such as low-quality or unusable videos that often did not follow prompts. Many experienced problems with voice-overs being unclear or out of sync, and the platform often failed to deliver expected results. Furthermore, many users felt misled by the subscription terms, encountering a lack of transparency regarding credit usage and strict no-refund policies.

What people talk about most

User experience

Customers consistently note negative experiences with user experience, finding the platform confusing and... See more

Price

Reviewers express significant dissatisfaction with the pricing model, frequently describing it as unfair and... See more

Subscription

Users describe negative interactions with subscription, often finding the onboarding experience misleading... See more

Product

Reviewers highlight negative aspects of product, with many expressing disappointment and frustration over its... See more

Value for money

Consumers express significant dissatisfaction with the value for money, frequently describing the service as... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I tried out a few different video generation platforms, and this one ended up being the most frustrating. The price felt high compared to others, and I kept running into glitches that slowed me down.... See more

Company replied

Rated 2 out of 5 stars

Honestly, the overall experience with InVideo is absolutely terrible. Great idea, horrible execution. The video generation is, for the most part, very mid-level to basic quality. You will have to... See more

Company replied

Rated 2 out of 5 stars

Disappointing Experience — Not Worth the Cost We found the platform to be expensive and riddled with glitches. Adding content requires constant credit purchases, which felt like we were being nick... See more

Company replied

Rated 2 out of 5 stars

Very irritating, used the tool last year the experience was much better. This time around ate away credits and got nothing in return hence cancelled the subscription. No support, very confusing platf... See more


Company details

  1. Software Company
  2. Internet Marketing Service

Written by the company

At invideo, our mission is to re-invent video creation and make it accessible to the world. We firmly believe that the future of video creation is in the browser, across devices, collaborative, easy and fun! Currently armed with 5000+ unique designer templates, 9M+ premium media (including iStock), a large audio library for every mood/genre and a lot of customisable features, we are aggressively moving towards our north star metric. Invideo flexible timeline and drag & drop editor further enhance the user journey of making professional videos on the browser. Our 24*7 live customer support service and 26K+ strong Facebook Community further add value to every creator's workflow. Customer feedback is key to the way our product is shaping up everyday. We're only and only building for the end user, who makes videos for a living. With 7M+ users from 195+ countries who have made millions of videos in 100+ foreign languages on InVideo, we look forward to the road ahead.


Contact info

2.0

Poor

TrustScore 2 out of 5

999 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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2.0

All reviews

(999)

142 reviews in the last 12 months

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Rated 1 out of 5 stars

HORRIBLE AND UNFAIR. DO NOT PAY THEM!

I paid for a the cheaper yearly subscription (my first mistake), I made one video and it gobbled up all my credits, so coudln't use it for another month. And the result was horrible. When i asked for a refund - Because i have no intention of using it anymore, i was declined, saying it's against their policy to give a refund. So, i made one video the first day, result was horrible, i couldn't fix it because it took up all my credits, i couldn't make another video because of no credits left, and they won't refund me although i paid for a year in advance. DON'T MAKE MY MISTAKE. Don't pay them anything, it's a cash grab. Horrible experience.

November 16, 2025
Unprompted review
Rated 1 out of 5 stars

I am pretty shocked to be honest…

I am pretty shocked to be honest considering other good reviews I had seen. I asked it to generate an intro scene via AI and then uploaded original video to edit together. The AI completely ignored 8 clips that I uploaded and its generated clip was completely unusable. I was unable to get it to incorporate my footage no matter what as the generated video was so far off the mark that it couldn't be salvaged.
The credits used amounted to ~100$!!
I immediately wrote to support after it was clear the project wouldn't be salvageable for a refund of fee or credits and after about 5 exchanges of "This is a new technology sometimes it will misfire" I was neither able to get a refund of cash or AI credits.

To not have any refund/ "exchange" when your product completely does not deliver is ridiculous. They would also not review my prompts and provide feedback.

One of the worst dealings I've had with any online service I've ever had.

October 25, 2025
Unprompted review
Rated 1 out of 5 stars

My experience with InVideo AI has been…

My experience with InVideo AI has been very disappointing. The platform was hard to use and I spent a lot of time trying to create my avatar with multiple videos. All my credits were used up and the output was garbage. I reached out to support and went through the helpdesk but the answers were not helpful. I never even got to properly use the platform before being charged. This ended up being a waste of money and I am canceling so I do not get charged again. I hope sharing this helps others make an informed choice.

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

If you are considering using invideo…

If you are considering using invideo understand that the customer support are not as supportive in most situation and all seem like they are just reading from a script. Not helpful to your issues or concerns at all in my opinion

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!!!

I signed up for their $35/month plan, which includes 10 credits. Each basic video costs 1 credit — fair enough. But here’s the catch: if you make any modification to a video, even changing just one word, they charge 8 credits without any warning.

I made a simple edit three times, and they deducted 24 credits in total — that’s the equivalent of $80, on top of my $35 subscription. In the end, I paid $110 for one unfinished and useless video.

Terrible value, no transparency, and no warning before charging. Avoid this service at all costs!

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

I tried the service with their free…

I tried the service with their free trial. However, I was not satisfied with the editing process, it took too long and the videos were not cohesive. I decided to cancel the service & so I did, but was unaware that I had another email used for the account on a different project, and I didn't realize the free trial was not cancelled. So I was charged $120/mo for 4 months ($480!!!) not realizing it until I reviewed my bank statement! I contacted customer support & asked for a refund for those 4 charges and though they confirmed I did not use their platform during the months I was charged, they refused to refund me. So I had to contact my bank to dispute those charges. Terrible customer service from Invideo ai, I DO NOT recommend them. Lesson learned though, I will be more vigilant and checking my charges weekly.

November 2, 2025
Unprompted review
Rated 1 out of 5 stars

It's trash

It’s terrible, don’t waste your time, energy, or money on this. You will be disappointed. For me, it never generates any videos; after about 45 minutes of processing, it just ends with an “Error, try again” message.

Customer service is nonexistent, and support has no idea what they’re talking about. There are countless issues: the person’s lips are out of sync with the text, it switches between people using the same voice, and it even displays incorrect sports team logos, in my case. It’s completely misaligned with the requirements.

This product is clearly still in testing, and I can’t believe it’s been released to the public in this state. At least their support team promised a refund when I requested to cancel and get my money back.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

These people are amazing

These people are amazing. They're always available to help, most importantly in a timely manner. They are great.

November 1, 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Don,

Thank you for your wonderful feedback! We're thrilled to hear that our team's availability and timely assistance made a positive impression. We truly value your kind words and are always here to help whenever you need us.

Rated 1 out of 5 stars

Extremely disappointed — not even close to what I wanted

I uploaded a custom image and asked Invideo to generate a simple video of just a coin spinning in place. What I got was a cheap animation where the entire image just slid around the screen, it wasn’t even close to a real rotation or what I asked for.

Even worse, when I tried to fix it or edit anything, it immediately told me I was out of credit and had to subscribe to continue. So I didn’t even get one usable result before hitting a paywall.

The whole experience felt misleading — like a bait-and-switch. If the platform can't deliver basic animations or let you try before paying, it's not worth it. I'm genuinely disappointed and frustrated.

note: i used the Invideo chat inside ChatGPT to write this review after the real disappointing experience i had

October 30, 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Foofy,

We're truly sorry to hear about your frustrating experience with invideo. It sounds like the output didn't align with your expectations, and we completely understand how disappointing that must be. The AI is designed to assist with creative tasks, but there can be instances where the output requires manual adjustments or doesn't fully meet user goals. Additionally, our pricing structure is based on the resources needed to support AI video generation, but we understand how it may have felt limiting in your case.

Your feedback is invaluable, and we'll share it with our team. We appreciate you sharing your experience, and we hope to provide a more seamless experience in the future.

Rated 1 out of 5 stars

CREDITS

CREDITS? just sign up on the cheapest plan to create videos and did not do my due dilegence on their credit system.

October 29, 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi John,

Thank you for your feedback. I understand it can be surprising to encounter the credit system without prior knowledge. Our plans are structured to help manage the resources necessary for AI-powered video creation, but we appreciate that understanding the system is important. We recommend reviewing the details on our website, and our support team is also available to answer any questions you might have. Your perspective is valuable, and we'll consider it as we work to ensure clearer communication around our plans.

Rated 1 out of 5 stars

My Honest Experience After 28 Days of Using InVideo

My Honest Experience After 28 Days of Using InVideo

After using InVideo for 28 days, I just want to share my honest thoughts.
This platform is not what I expected at all. It’s not really an AI video generator; it’s more like a basic video editing tool that uses clips from sites like iStock, Storyblocks, and Shutterstock. What it actually does is gather stock footage, add a voiceover, and do some simple editing. That’s it. There’s no real “AI video creation” happening here.

If you’re looking for a platform that can truly generate videos using AI, this isn’t the right one. The system runs on credits, and it’s extremely expensive for what it offers. Even the smallest plan only gives you 10 credits, which isn’t enough to make a one-minute video. And if you want to go for a higher plan to get more AI time, it’ll cost you hundreds of dollars per month, which is totally not worth it in my opinion.

So, after my experience, I can honestly say that InVideo might be okay as a simple editing assistant, but if you’re expecting real AI video generation or good value for your money, you’ll probably end up disappointed, just like I did.

September 24, 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Yousab,

Thank you for sharing your thoughts and taking the time to provide honest feedback about your experience.

We would like to clarify a few points about our platform:

While our free plan focuses on creating videos using stock media from premium sources like iStock, Storyblocks, and Shutterstock, our paid plans offer the ability to create videos using generative media - where AI generates original visual content from scratch based on your prompts. You can see examples of this capability on our video wall at: https://invideo.io/ai-videos/

Regarding credits and pricing: Generative media requires significant computational resources, which is why credits are necessary. The high cost is due to the extensive GPU power and infrastructure needed to generate AI content from scratch. This is true across the AI industry, not just our platform - any platform offering generative AI video creation has similar cost structures due to these unavoidable infrastructure expenses.

We understand that pricing is a concern, which is why we offer flexible monthly plans that allow you to start small, test the platform, and cancel at any time if it doesn't meet your needs. We also offer yearly plans with up to 20% savings for those who find value in the platform.

We appreciate your feedback and are continuously working to ensure our offerings align with user needs and expectations. If you have any specific questions or would like clarification on any features, please don't hesitate to reach out to our support team directly.

Thank you for trying invideo.

Rated 4 out of 5 stars

Good Online Platform

This is a good online platform to create a video. Not much clutter and simple user friendly interface. The interface does take some time to get familiar with and team members are always there to assist you with your every query. There is definitely some room for improvement and few things could be added.

October 21, 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi StarUser,

Thank you for sharing your experience with invideo. We're delighted to hear you find the platform user-friendly and appreciated the support from our team members. Your feedback on areas for improvement is invaluable, and we're always looking for ways to enhance our platform. If you have specific features in mind, we'd love to hear about them to help guide our future updates.

Thanks again for your thoughtful review!

Rated 2 out of 5 stars

Again and again issues

Again and again issues. I've been at it 2 months and am running my credits out. They will not even redo a video that's clearly botched. I thought I'd use it to get starter points... but it stalls and f's up all the time. Freezes seriously a waste of time

October 20, 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Colin,

We're sorry to hear about the frustrations you've been experiencing. It sounds like you've encountered several challenges with the platform, and we can understand how this would be disappointing, especially if it affected your credit usage.

We'd like to assist you more directly in resolving the issues you're facing. Please reach out to us via chat so our team can investigate your situation thoroughly and work towards a solution. Your experience matters to us, and we're here to help.

Rated 5 out of 5 stars

Support solved my issue as usual

Support solved my issue as usual. Thank you.

October 17, 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Gary,

Thank you for sharing your experience with our support team. We're delighted to hear that they were able to resolve your issue once again. We truly appreciate having you as a part of the invideo community. If there’s anything more you need, please feel free to reach out.

Rated 4 out of 5 stars

Fair game

The support team is comprehensive

October 16, 2025
Unprompted review
Invideo Studio logo

Reply from Invideo Studio

Hi Frédéric,

Thank you so much for sharing your positive experience! Your feedback means a lot to us, and we’re committed to maintaining the level of service you’ve come to appreciate.

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