Invitation Homes Reviews 9,109

Diana Franklin in the Tampa Bay provided outstanding service providing me with the requested lease information for homes within our HOA community. Her response was thorough, very timely and very helpful.

DINERRO WAS GREAT ! It shows that he cares about the work he's doing !

Got charge for a AC repair that wasn't my fault. My dogs were inside when the incident happened. They dont messed with the AC. We've been at this rental since october of last year and never did they messed with the wiring. We live in an area that critters are present. My AC was on at night and the next morning I notice that the air was still blowing and was not cold. I let my dogs out and check the AC unit since its near my window and didn't hear the AC kick on. Thats when I notice the wiring was damaged. I called for maintenance and was fixed in a couple days. Whats unfair is that this isnt our fault because like I said my dogs were in at night. Now im stuck with a bill that will be on top of rent and utilities. Also I wish they would separate the utilities to be included into the rent each month so its not hard the 1st of month. Usually utilities are due separately on a different day of the month. But we as renters are forced to pay on the 1st and have to delay other payments and sometimes daily expenses such as food. Not having a great experience with this company so far unfortunately. They denied my request to waive the fee. I recommend you rent somewhere else, where they are flexible with payments and fees.

UPDATE: Nothing improved. They still charging me for something I had nothing to do with. You would think that they would work with me somehow but no. As far as payments they dont have a plan. They want you to pay the full amount on their portal. For example say i want to pay half my rent mid month to ease the stress. You have no options. Times are hard but what can u expect from a business who just wants to make money and not be understanding. I can gripe but eventually there will no resolution.

Dinerro Smith was professional, not only resolved the issue I contacted about but also fixed a light fixture that was not intact.

Invitation Homes got us into our dream home with a private swimming pool in a pet friendly fenced yard with a two car garage and a four car port in a plush California neighborhood. The best of it is that they treat you like a homeowner without the fear of fixing anything major. Just submitting our repairs in IH App get our maintenance needs resolved swiftly. We hope to live here forever.

Jaime did an amazing job installing the blinds and getting the carpenter bee situation sorted out. Very thorough and detailed.

I’ve been renting with Invitation Homes for over five years now, and my experience has been consistently positive. The homes are well-maintained, and any time I’ve needed assistance, their team has been responsive and professional.

Recently, I had an issue with my toilet, and John from the maintenance team came out right away and fixed it quickly and efficiently. It’s reassuring to know that when something goes wrong, it’s handled promptly without hassle.

Overall, I have no complaints and truly appreciate the reliable service and support I’ve received throughout my time as a resident. I would definitely recommend Invitation Homes to others looking for a dependable rental experience.

A guy that does the the home orientations , go by the name German Lopez , is a perv , he spoke to my young niece at my sisters home and made advances knowing she is 17 . Don’t trust him in your home .tell your employees to control themselves around teen girls

Invitation homes came in and bought our property from a different management company while my husband and I resided in the house. They are extremely unorganized and unavailable to handle important issues. With additional fees added to our lease, and issues with my name not even being on the lease, there's always an issue. It seems like they outsource their call centers. We just had a gas leak that they sent someone out to look into. The technician ended up marking it complete but didn't check for a leak. After our gas bill was 10x the normal amount, we called and got an emergency work order put in for a technician to come back and check the gas levels. They said it would take 5 days to have someone come by. We called back and demanded they send a different company because we had smelled gas recently. We didn't hear back from them with any kind of resolution. My husband and I ended up calling Atmos Energy, who came within 30 minutes. They found a leak underground that could have blown at any time. The only person from Invitation Homes to call about this issue was Kristy Ware, a Customer Care Operations Manager. She provided sympathy, but we didn't receive any action from the maintenance team or our local property manager. This was an extremely dangerous situation that Invitation Homes is at fault for because of their oversight. By marking the previous work order complete and also not immediately sending out a technician, the outcome could have looked drastically different. Glad my husband and I took matters into our own hands. Now we're fighting with them on getting a credit for the outrageous gas bills. I DO NOT recommend renting with Invitation Homes. Save yourself the time and energy.

I just moved into this property and things that should've been completed before I even moved wasn't done. Everything's been covered up and left for the next tenant. I am not happy or satisfied with any of this. Then your threatened with being held responsible. I am disgusted to say the lease.

Dishonest Property Management. They asked if I would trim my tree from their property roofline. I naively agreed, trying to be a considerate neighbor. When I asked if they would do the same with a tree on their property touching my roofline they said no it was my responsibility. I called several times and was repeatedly told their management would contact me back. They never did. If I could give them zero stars I would.

Horrible experience! They take forever to send maintenance for anything but want their rent and fees asap. Waited till the pool was completely broken before sending anyone out. Then, when we finally decided to move, tried to sue US saying they didn't get a months notice when they took our keys early and took forever trying to negotiate a price for us to stay. They are a joke and you should save yourself the problems and rent with ANYONE else. No wonder they have lawsuits against them!

Good experience; PROBLEM SOLVED!
THANK YOU! 🙂

They continue to charge me fees for nothing. I cant wait to move from this house. I pray I never have to rent from this company again. I moved into the house with violations and now I am being charged for the house violations.

Denerro S. Has great customer service, fast service, and informative. Great service overall

The technician was thorough, knowledgeable and efficient. Very respectfully of the home and the surroundings. Very friendly, and answered any questions we had about the repair

Rentors beware of the seemingly great move in deals: Upon renewals expect rent to jump more than their standard market amounts of 4$%. Carefully inspect vent areas for fresh paint to mask damage. Everything maintenance ticket takes multiple trips of going back and forth with the technicians on the issue and get it fixed. Beware and read all the fine print of your repsonsibility, we've had to lay sod 4 times because they will not trim the tress (their responsibility) or add gutters to ensure the sod gets the right water and sunlight to grow. Mildew inside due to roof leaks they will not fix. Water out of sinks smells like sewer water and ew have to request and pay for water testing to ensure they aren't poisoning us. They've been sued already for similar issues and excessive fines. Just got a check from a lawsuit against them in the mail wasn't even aware of. They will add "fees" for HOA and vendors and the only notice you receive is to pay in 3 days or be evicted. Would never use them again in fact will be moving as soon as possible. (experiences has been adding up for 2 years.....unable to leave yet.)

Great service and overall communication to ensure satisfaction of customer.

If you are looking for a landlord whose primary business model is extracting maximum profit while providing the absolute bare minimum in return, look no further than Invitation Homes. I recently escaped after almost two years of renting from them, and the entire experience was a masterclass in corporate greed and incompetence.

Here is exactly what you can expect if you make the mistake of signing a lease with these people:

The homes are kept in stunningly bad shape. Everything inside is coated in about fourteen layers of the classic "landlord special" paint, paired beautifully with cheap, permanently dingy carpets and bottom-of-the-barrel fixtures. As for the exterior, I hope you like weeds! They do absolutely zero landscaping upkeep, leaving you with a glorious dirt yard. If you point out that a tree is overgrown and needs trimming, they will eventually send out an unqualified crew to do the most half-assed hack job imaginable.

Get ready to be nickel-and-dimed every single month. Invitation Homes forces you to pay $10 a month for an HVAC filter. The punchline? It’s a 50-cent filter that arrives in the mail every three months. That’s right, you’re paying $30 for a single, cheap piece of cardboard.

You also get the privilege of paying a mandatory "Smart Home" fee. This gets you a crappy Ring doorbell, a busted Wi-Fi deadbolt, and a Wi-Fi-connected thermostat—none of which actually work correctly.

Every few months, Invitation Homes will mandate an inspection. You are forced to take time off work so they can come in, take invasive pictures of your house, and ask utterly pointless questions like, "Are you having issues with anything?" If you say yes, they look you dead in the eye and tell you to put in a maintenance request. Incredible.

The cherry on top is the mandatory move-out visit, where they force you to meet a guy at your house whose sole purpose is to look around and tell you to clean the place. No shit, Sherlock. Thanks for making me miss work for that profound wisdom.

Maintenance requests are essentially a black hole. Whether they send their own incompetent in-house maintenance workers or lazy, bottom-tier third-party contractors, you can guarantee they specialize in doing the bare minimum and never fixing anything right the first time. When my refrigerator died, it took them an entire week to bring me a new one. I hope you like living out of a cooler!

Need to get ahold of a real person? Good luck. Their website contact form is a joke, and if you call their 1-800 number, you’ll just be trapped in a maze of automated recordings. On the rare occasion you do reach their staff, you will find them to be completely incompetent, inexplicably rude, and ready to fight you tooth and nail over the simplest things. They simply do not care.

When you finally move out, they will inflate the charges to an absurd degree to steal your deposit. I was charged $400 for two broken slats on a set of blinds that cost $50 brand new at a hardware store. Better yet, during my mandatory move-out visit, the guy explicitly told me, "Just fill the nail holes. Don't worry about paint, we'll take care of that." Their definition of "taking care of it" was charging me $200 to paint over the very nail holes I patched.

Invitation Homes is a predatory, soulless corporation. They do not care about you, your family, or your living conditions; they only care about bleeding their residents dry. Rent from literally anyone else.

Edit: I see the copy and paste response from Invitation homes. They do not send a message via Trustpilot or in any other manner. Once again showing how full of it they are.

Horrible experience. I was charged at maintenance fee for an issue that was caused by poor maintenance of the exterior of the home. I called the property managers to dispute and for clarification and they were very rude. I highly discourage anyone from renting from them. I also recently received a check for a civil lawsuit that was won against Invitation Homes on how poorly they manage their homes and tenants.