Invitation Homes Reviews 9,109

Our technician, Miguel Morales was very professional and took care of the concerns he could fix. Very professional! I will request him the next time I need work done.

### Trustpilot Review

**Dwight** from Invitation Homes Maintenance was punctual, arriving a few minutes early for the 8:00 AM appointment. He greeted me politely, conducted a thorough survey of the yard, and carefully checked multiple irrigation zones to ensure everything was working correctly. At the end of the visit he clearly explained what he had done and even scheduled a follow-up with an irrigation company to investigate a possible leak in the front sprinkler. Professional, efficient, and attentive — **highly recommend**. Invitation Homes cares about it's residents! Thats why I have lived here for 10 years!!

Anytime we have any maintenance issues that needs to be taken care of Invitation Homes comes immediately and gets it fixed. Much appreciated.

My husband and I have been living in our Invitation Homes rental for 7 years now. It's beautiful home, and we really do love living in it, the neighborhood and our neighbors. It seems they have the best homes for leasing. I would have given 5 stars, but, when it comes to maintenance, sometimes they have been just a little slow in taking care of our requests. But thankfully, when the maintenance staff repair representative does come, no matter which one, is always on point, thorough and up to the job. Thank you!

Easy scheduling, friendly techs, quick job done right! I have lived in an Invitation home for 9 years, and their response to work orders, is very quick and friendly and efficient. My mom got out of the hospital yesterday, and they already came and installed grip bars for shower/tub, and at the toilet today. It has been a hard couple of weeks and they made it effortless. They arrived on time, communicated a lot, did a great job as far as I can tell

I would never ever recommend renting from IH. Ever since they rented the home next to me it has been nothing but issues. IH refuses to fix property damage to my property by the renters dog. Emotional support dog came charging my fence to get to my tiny baby. I thought emotional support dogs are calm, not this pit. I have contacted IH on several occasions and they tell me to file on my insurance. My insurance is not responsible for damages due to neighbors. They get their bushes trimmed and proceed to put trimmings on my property. I call the landscape company and told them they illegally dumped on my property. They were out in an hour to get the clippings. Should have called the law at that point but I didn’t. Renters Beware of IH unlawful practices and if the house next to you is an IH protect your property.

I would give ZERO stars if I could.

Renting from Invitation Homes has been one of the most stressful experiences I’ve had as a tenant. I moved into the property on October 24 and since day one one of the four bedrooms has had NO functioning air conditioning. In Miami, this is unacceptable.

I have submitted multiple maintenance requests and several technicians have visited the property, yet the issue has never been fixed. Months have passed and the problem remains unresolved.

I even sent a formal written notice on February 9 requesting the repair and giving them time to address the issue. They never responded. No call, no email, nothing.

I am paying $4,150 per month for a four-bedroom house but one bedroom is completely unusable because there is no AC. It feels like they simply do not care about their tenants once the lease is signed.

Trying to contact them is extremely frustrating because everything is virtual and there is no real accountability. As a tenant you feel completely abandoned when serious problems happen.

If you are considering renting with Invitation Homes, please think twice. My experience has been constant stress, ignored maintenance issues, and poor customer service.

Roberson was the guy ! He was quick and professional. Fixed all matters in less than 30 mins

Roberson was very helpfu, respectful and got the job done! We appreciate his hard work

Unprofessional company and team. We just rented a home. Were not given keys, still. Had to call 3 times to get access code for the electronic deadbolt because no email with the code was sent. Someone from the company entered our home at night, after we got the keys, without letting us know. Somehow they got our code. All the sod is dead. Internet is not even connected to the house and we are getting charged. No one responds. Absolutely ridiculous.

Quick service, respectful, caring

So they flagged my response.
STAY AWAY FROM INVITATION HOMES.
I rented a home in Georgia for 6 years. For 6 years I paid on time and maintained that home as though it was my own personal property. For 6 years, nothing but issues. Every maintenance appointment is a nightmare. You have to be there and it's 4 hour windows so, half a day of work every time and every, single issue requires multiple visits and there's never an actual fix- maybe in very RARE, simple cases like a cabinet needs to be replaced. It's MULTIPLE visits with subpar vendors who screw other things up that then require their own visit. One of the last things that FINALLY was the breaking point was a terrible septic vendor they sent- after I called and said hey it's been 6 years, we keep getting weird smells, I think the septic needs to be pumped (they tried to tell me if it did sewage would back up into the tubs and toilets.... idiots). They send a vendor out, doesn't get any utilities marked, just digs, breaks man water line, tears yard up... knocks on door says hey accidentally broke your water line, sorry. Leaves. We then have red mud EVERYWHERE on concrete walkway, porch, yard is completely torn up and soaked from leak. We are without water for 3 days. This whole fiasco required an unplanned WEEK of time off from my job and this is just ONE of many experiences like this.
The latest adventure with this subpar company has been ME, spending WEEKS fighting fraudulent charges through their utilities vendor, Conservice. Was told invitation homes incorrectly set up an account under our rental address... suddenly started getting hundreds and hundreds of dollars in charges for "vacant electricity" and "vacant services" had to file with the FTC, BBB, and AG here in Georgia. Spent HOURS on the phone trying to fix a situation THEY created. Finally got an email from Conserve showing everything was reversed only to receive a final move out bill from Invitation homes for over $1700 (AFTER keeping our security deposit) with a breakdown of charges that including not only the fraudulent charges that were supposed to be removed, they were on the ledge THREE times, multiple "Final service charges" for the month of March when my lease ended in February, a late fee that should not be on there as we were NEVER in 6 years late, AND a cleaning charge for the home when we left it in immaculate condition. So, NOW I have to fight for God knows how many weeks for this terrible ass company to correct this bill yet again. This is just a SMALL window into what it is like to deal with them. Imagine this with every single issue you have- no matter how small. I'm telling you, RUN AWAY FROM INVITATION HOMES. There's a reason they've been sued multiple times and now require you to sign a waiver stating you won't join a class action lawsuit again them when renting

The Best rental Home I've ever lived in!! Great company to rent from !! Easy to communicate with and always ready to help!!

Work was done professionally and accurately

Our experience was less than pleasant or professional. Misleading advertisement along with abysmal customer service was our experience. Luckily the lack of response to concerns and lack if communication saved us fom wasti g more money than the application fees which were lost and any concerns will go unanswerd without that application fee. The concerns were never addressed so we chose not to give them any further money. It would likely have been lost had ghe issues not been resolved to make the property safe. Bad experience over all!

I moved into this Invitation Homes property in December 2019 and provided a security deposit of approximately $2,000. Upon moving out in December 2025, I was informed that approximately $1,700 was withheld from my refund.

After reviewing the itemized list of charges, it appears that the majority of the deductions are for repairs related to normal wear and tear resulting from my seven-year tenancy. Per my understanding of the lease agreement and local tenant laws, residents are not responsible for costs associated with normal wear and tear. I believe these charges are unfair and do not accurately reflect the condition in which the home was returned, considering the duration of my stay.

I request a re-evaluation of these charges and a detailed explanation for each deduction. I look forward to resolving this matter and receiving the appropriate remaining balance of my security deposit.

Thank you for your prompt attention to this matter.

Best regards,

Nathan H.

Extremely disappointed with Invitation Homes and how they handled my move‑out. After completing a pre–move‑out inspection where no issues were identified, hiring a professional cleaning service, and leaving the home clean and damage‑free, I was billed more than $1,000 in charges for items that were never mentioned during inspections.

Invitation Homes has provided no photos, no inspection notes, no maintenance records, and no documentation of any kind to support these charges. I submitted a written dispute and requested evidence, but the company has not responded at all.

The lack of transparency and accountability is unacceptable. Renters deserve clear communication and legitimate documentation—not unexplained charges and silence. Based on my experience, I cannot recommend Invitation Homes.

Dinerro Smith came and completed my work order in one day, even making a second trip. Customer service was excellent.

I worked incredibly hard to give my children a safe, stable home. After losing my mom to suicide and growing up in foster care, I went to seven high schools in the area; living in this neighborhood was a dream I finally achieved. Instead of security, this has been my experience with Invitation Homes:

• No water line to part of bathroom at move-in
• Visible prior water damage (brown baseboards)
• Black mold in bathroom and garage
• Repeated plumbing failures and leak detections
• $1,600 water bill
• Bathroom vent fell from ceiling
• Heavy light fixture fell over breakfast area
• AC failure in first year
• Unsecured electrical outlets
• Water pipe broken by vendor, flooding bedroom
• Bathroom torn apart for ~80 days
• Work orders closed without completion
• County inspector had to be called twice
• HOA violation triggered after county citation
• Inherited prior HOA grass violation ($2,000 out of pocket)
• Disputed $2,132 charge labeled as drywall
• Eviction initiated while dispute ongoing
• Pool and air filter services paid for but not properly delivered

I didn’t expect perfection. I expected a safe, habitable home and honest billing practices. Instead, I have spent my tenancy fighting to make a corporate landlord uphold basic responsibilities.

Where to report:
Consumer Financial Protection Bureau if they're mislabeling charges as "rent," attempting improper collections, or reporting inaccurate balances.
U.S. Department of Housing and Urban Development for habitability and unsafe conditions.
Florida Attorney General for deceptive and unfair business practices. DOJ.
Florida Department of Agriculture and Consumer Services for billing and deceptive practice concerns.
LOCAL: County Code Enforcement, this is the county inspector that will come out and cite Invitation Homes for unfinished repairs. (This is what I did twice, it was super easy and the inspector came out the same week, but nothing is easy with Invitation Homes, so they also tried to fine me for the citation and blamed the Compliance Department. The document was clear. Anyone can see that the citation was to Invitation Homes and not the tenant.)

The technician, Joe Phillips was thorough; knowledgeable; and personable!!! He explained everything and made sure I was well informed!