Invitation Homes Reviews 9,109

We are current residents at one of the invitation homes property and we had Philip Minix do some of our fridge maintenance. He was very professional, quick and informative. My experience with invitation homes so far has been superb!

Invitation Homes is a group of the worse slum lords in Vegas. I wouldn’t recommend anybody rent with them. There houses fall apart and they want to charge you for rent while you are forced to live somewhere else. When you ask them how they came up with the ridiculous concession they want to give you that doesn’t add up to the amount they charge for rent the months you can’t live there because their roof is falling apart, thy have no answer for you and just tell you to deal with it. Invitation Homes does bad business people

Never rent from Invitation Homes!! I have rented with Invitation Homes for over two years and have never once been late on rent or had any other maintenance issues. Yet I have been charged a $300 maintenance fee multiple times for the exact same oil stain in my driveway. They have had four separate opportunities to properly fix the issue and have failed every single time.

Now I am receiving HOA violation and eviction notices because Invitation Homes has not corrected the problem they continue charging me for. This has been, without question, the most frustrating rental experience of my life. Being nearly 50 years old, I have dealt with many landlords, and I have never experienced this level of incompetence and lack of accountability. It feels predatory and completely unacceptable. Based on my experience, I strongly urge anyone considering renting from them to think twice and look elsewhere.

Terrible communication with realtor "Mary". She was very rude. Had issues with the online app. Called the # on the site and was told the realtor could help. She said she would talk to her manager, never called me back, when I reached out to her she said "call the phone # on our site and speak to IT, maybe they can help. Her tone was nasty! With service like that no wonder the house we looked at was on the market over 2 months. If she doesn't like her job then go work elsewhere. I would never rent from this company just because of the way I was treated by her.

Dinero Smith was my maintenance technician today from Invitation Homes, and he did an excellent job. He was punctual, professional, and knowledgeable. He explained everything clearly and made sure the issue was fully resolved before leaving. I really appreciate his efficiency and positive attitude. Great service overall!

Extremely satisfied with David Lee w/ Seattle area maintenance! Cared about me as a person, and helped make a stressful move-out so much easier. Went above & beyond!

All I can say is avoid this place at all costs. Quality, price, and management accountability are not up to par. Sove was stolen, found a used syringe, molded food, dirty blankets etc.

Why am I being charged for a cracked glass on my window caused by a thermal stress fracture and the temperature?

I was finally able to speak with someone after two weeks of them not responding to me and it was only because I got fed up and reached out through Invitation Home’s social media, then someone from the local office in Atlanta called me back. Absolutely ridiculous.

The crack happened due to the temperature fluctuations this area experienced in December 2025. This damage was not caused by me or anyone in my household, or any guest. The photo I submitted of the crack in the maintenance work order CLEARLY shows there is absolutely no impact point that could have cause the crack. The crack originates from edge to edge of the glass and follows a stress pattern consistent with temperature-related fracture.

The local office in Atlanta is saying that regardless — even if it’s accidental or unintentional and even if I didn’t cause it, I’m still responsible for it. I DID NOT CAUSE IT accidentally or unintentionally, period.

I read my Rental Agreement and this repair is not my financial responsibility.

Section 36 of the Lease clearly states:

“If damages are caused by Resident or any Resident Party, Resident shall be responsible for all costs and expenses of repairing such damages…”

Additionally, Section 13.2 limits resident responsibility to damage that is not caused by WEATHER, natural disaster, or Landlord.

There is no provision in the Lease that assigns blanket responsibility for glass breakage to the Resident, nor any clause shifting responsibility for structural or weather-related stress fractures.

Do they not understand what that means? And why are they saying “even if your lease states that, our maintenance department says that you are responsible for it”. Seriously, the whole purpose of a lease is to outline financial responsibility. It a binding legal contract and my lease clearly states that I’m not responsible for it. They are making up their own terms and throwing them out there hoping that tenants will just pay it without reading their lease. This is so fraudulent.

MY lease terms state I AM NOT RESPONSIBLE for this weather related damage.

Under Georgia landlord-tenant law and general habitability standards: Landlords must maintain structural components like windows.

Damage from weather, temperature, or normal wear is not a tenant responsibility.

The charges need to be removed. It’s incredible how incompetent the Invitation Homes employees in the Atlanta office are.

This needs to be resolved and the charges need to be removed immediately.

Maintenance in Dallas area is horrible the main office in Dallas is a joke, they take the cheap way out every time.. They will replace a part on an item 50x before replacing the item..MAINTENANCE SERVICE IS HORRIBLE, not the workers the office is horrible who makes the decision to delay on fixing ANYTHING

John was very informative and hands on about the property. He walked me through all the appliances and gave scenarios about what to do if anything were to happen. This is Frankie giving a review for John Thank you!

We have been residents of Invitation homes since 2018 and it has been a horrible, horrible experience! With the rising cost of rent and deposits we feel like we are trapped because we do not have the funds to move. We were forced when we renewed our lease in Oct to change to their Internet and cable provider and it has been nothing but problems since and they could care less. We were told that any early termination fees from our old provider would be taking care of. WRONG! We have constantly sent our bill in for them to pay and as of this date it has not been paid. So, it was sent to collections and caused my credit score to drop. All over some thing l didn't want to do in the first place. I have went around and around with them concerning this issue since Dec. They could care less that it has effected my credit. It is constantly something with these people. Please don't rent from them! It is nothing but a racket with them!

Hello,

I have lived in my home for many years and have consistently maintained it in a clean and responsible manner. Over time, I have submitted multiple requests to have the walls repainted and the carpet replaced, as both have experienced normal wear and tear. These requests have been denied.

The walls are painted with a flat finish, which is extremely difficult to maintain. When cleaned, the paint leaves marks and shows wear easily. The carpet is threading and worn, and the paint is stripping in several areas throughout the home. Additionally, the stairs are caving in. Although several vendors have been sent to inspect the issue, the only solution offered has been to replace a single step, despite the broader structural concern.

I am now receiving emails with interior photos stating that I must “update” or correct these issues within less than two weeks. I want to be clear that we maintain a clean home. The concerns being raised are related to aging materials and maintenance issues — specifically the paint, carpet, and stairs — which require repair or replacement by management, not cosmetic updates by us.

After many years of tenancy and consistent care of the property, I am respectfully requesting that these matters be addressed appropriately. Tenants should be treated as valued residents, and long-standing maintenance concerns should not be shifted onto us, especially with short notice.

I would appreciate the opportunity to discuss this further and work toward a fair resolution.

Thank you.

We're currently renting from Invitation Homes and it sucks. Anything that needs to get fixed, they charge us for. A light fixture stopped working and they charged us to replace it. There's no way that could be tenant damage. In the spring, we waited too long to cut our grass and got a warning from the city. By the time we'd gotten the warning in the mail, we'd already cut it, so we sent them a picture and they were fine with it. But Invitation Homes still sent us a $35 fine. And you can't argue any fines or choose not to pay them without also not paying your rent. And it's really hard to get a hold of a real person. And when you do, aside from putting in a maintenance request, they can't do anything. Also, all the fees! Our rent is $1850, but all the non-optional fees add up to almost $300 extra. It's ridiculous! I'll never rent from them again...EVER. From all the reviews I've read, I doubt we'll get any deposit back even if we leave the house in perfect condition.

DO NOT MOVE HERE.

We accepted the keys in mid-December but did not physically move in until mid-January. There are only two of us occupying a large unit. As we continue unpacking and settling in, we are discovering multiple issues that should have been identified during the initial walkthrough.

For example, I reported a broken toilet seat immediately after discovering it — which happened when I sat down and nearly fell. This was not something visible during a casual glance; it became apparent only upon use. Additionally, bathroom floor damage was completely overlooked during their walkthrough, further demonstrating that the inspection was not thorough.

Despite reporting the issue, I received a response stating that because it exceeded 30 days from the report, I would have to pay for replacement of their toilet $163+ . This is extremely disappointing, especially considering these issues were present prior to our actual move-in and should have been caught during the turn process.

The lack of a proper inspection and the dismissive response to legitimate maintenance concerns reflect poorly on management and their commitment to resident care.

THIS WAS THEIR RESPONSE:
I hope you are doing well! The maintenance manager reviewed your maintenance request and dispute and determined that this chargeback is resident responsibility as per the responsibilities within your lease agreement. The broken toilet seat was not noted on your move-in condition form, and it was also unreported until more than 30 days after your move-in. This chargeback will stand. Please let me know if you have any questions or need anything else.

Our leasing specialist Juliet has been extremely helpful in navigating our lease renewal process. She addressed our concerns and requests before we sign our new lease.
We have had some issues with maintenance work orders being addressed in a timely manner in the past but with Juliet's help we have been able to get those worked through. She is always professional when listening to our concerns and follows up with the resolutions.she is an outstanding representative and a company asset.

At the Deltona, Florida property, we completed a one-year lease. Before we had the opportunity to finish packing, management conducted what they called a “pre-inspection.” During that visit, we were told what items needed attention and what did not require any action. However, after move-out, they reversed their position and withheld our security deposit for issues that were not previously identified.

Communication has also been extremely frustrating. When attempting to speak with someone directly about the matter, you are required to go through a lengthy process and never actually reach the appropriate person.

2/12/26 I received a call from Invitational Homes and everything has been explain and come to an agreement. Thank you Mara.

The company appears very focused on collecting money but less responsive when it comes to addressing maintenance concerns at move-in. Additionally, the rental close-out process was handled in a very unprofessional manner. Overall, this was a disappointing experience.

Short and Sweet...DO NOT lease a home from this company. This company is "Affordable", not "Conventional"... and they maintain their assets as such.

We rented a home from Invitation Homes back in June "Sight Unseen" for $3k per month. We were moving for SC to FL for job relocation. The home was in an upper middle class neighborhood with great ammentities for our children. I did not review the management company itself due to the short window I had to get us...My Mistake. Within 90 days of moving in, I had to schedule over 40 visits to the home for various issues to include MOLD REMEDIATION. The technicians that visit are subcontracted by out of area companies, unlicensed and more than likely dont have background checks. This is especially disturbing when your wife stays at home with the kids. Numerous techs seemed to be under the influence of substances, one of which I saw hitting his meth in his van when he went to get a blower. Yes I reported and no, nothing was flooded up on. The heavy mold issue in the kitchen window, which was there when they installed the brand new blinds during the turn process, took 4 months to finally be rectified. They first came out, cout out the top.of the window sill and sprayed Kilz. Then returned days later to patch it up. I refused to let them do so because of an exterior leak which had caused the issue and wanted further investigation behind the drywall. The maintenance department expressed an understanding of my concern yet over the course of 90 days, continued to send ransom, casually dressed hobo looking fools to my house to patch the issue. I called the company directly that was sending technicians asked for a licensed remediation tech to inspect and asked if he could please speak English so we could communicate. I was informed by invitation that no one would be returning to the home because the company refused to send due to my request being racial and disrespectful. I dont feel there is any issue with asking to be able to understand and communicate with the insite tech myself. After continuing to press the issue, finally a reputable, local company came and investigated, finding that yes, there was an active mold issue behind the drywall. They were forced to remove cabinets and cut out the drywall to remediate in October 2025 (We still dont have cabinets replaced). HVAC was another major problem due to a musty, mold smell coming through the vents. It took Numerous 5 hour windows for a reputable company to finally come out and clean the blower and coil. They stated and recommended the ducts to be cleaned due to filth which I noticed another work order created in my portal for. However, that was not completed which I have followed up on countless times with no response. I did retain and attorney to assist. We did not want to have to.move again in a short period of time so he recommended 7 day notices following a reduction in rent case. He contacted me weeks later as he was preparing the notice to discuss. I was informed that if the management company refused to comply with the notice, I would be able to deposit the rent in a court registry until completed. However, Invitation Homes would file eviction against me that would stay kn my record regardless. Needless to say, we did not pursue that route because we didn't want an EVICTION filing on our record and in turn was out $600 for nothing.

So...for you and your familes' benefit, DO NOT RENT FROM INVITATION HOMES! Oh yeah, the office staff doesn't respond to any concern except. The kne time i got somebody on the phone, I was completely disregarded and spoken to with racial discontent. ​

Awful company , rude workers do not recommend

They are at it again. Please be aware of this company in Georgia. They charged us to fix repairs that we didn’t not cause. No communication with the Sandy Springs office location at all. Electric bills are going up due to leak that they are prolonging to fix. We had no hot water during the storm which is illegal since we are renters. The list keeps piling up and the house Is about to fall apart. They do patch jobs instead of completing the issue with solid work. I will never recommend them to anyone lost all respect for them. Excuses on top of excuses!! Never had these issues until this last year 2025 and now in a new year. Lawyers are going to be very happy putting slum lords out of business for not going by the Fair Housing Act, cutting corners, over charging , you name it Invitation Homes does it.

I used to be able to contact the local office directly and speak to someone from the office but within the last 2.5 yrs, I've been getting reps from India or another foreign country. For the amount of money and the infinite fees this company is asking for, we should receive top notch customer service not from a foreign country. I have to wait for the office to receive my message and they will contact me within a few days! For the amount of money we pay, we should at least be able to directly speak with actual office personal.