Invitation Homes Reviews 9,109

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Would love to have them 0 star. They don’t deserve any stars be careful renting this kind of company, they will charge you of anything that is already been there. You will never get you deposit back. We are working on hours. Take a picture or video before moving out.

I have leased from Invitation for 8 years. Maintenance has been great - always. Local reps come and go - some are wonderful - some not so wonderful. Comes with the territory. So far, so good. As a long-term renter, I have few complaints. management response depends on the person contacted, Some are friendly, some aren't. No different than any other corporation. Customer service reps make or break a reputation. No different here.

If you can avoid doing business with them, by all means do it. Horrible customer service. Make sure you record every verbal conversation you have with them and keep every email. If you have a maintenance request be sure to take off at least 2 days whether it’s a large or small project.

Do not rent from Invitation Homes! They are modern day slumb lords. All they care about is taking your money. They are crooks. $500 administrative fee! They charge pet rent AND a pet fee! They nickel and dime you to death. They make you pay $30 a month for a ring camera that I did not ask for. They handed me a filthy house and then deducted my security deposit for absolutely nothing. I do not know how they are even in business. I would rather live homeless than ever rent from Invitation homes again.

Never rent from them. Their customer service stinks. It is impossible to speak to a person, everything is automated through Apps and they do not care about customers, their reputation or customer service. It is a battle to get repairs done, it is a struggle to make changes to something like removing a pet from the pet rent agreement. They communicate sporadically and when it suits them. Their maintenance contractors do not know what the are doing and they mess you around with call outs.

Once again, we are dealing with yet another issue with Invitation Homes during our lease renewal — and it’s honestly unbelievable at this point.

When reviewing our extension paperwork, we noticed the agreement we signed on December 6, 2025 listed the new lease term as beginning March 22, 2025 — nine months before we even signed it — for a supposed two-year extension. After signing, we were then told we still needed to renew. I spoke with a renewal specialist who tried to be helpful, and I even sent her a copy of the signed agreement. Apparently, at least three people on their team reviewed this document and none of them caught the blatantly incorrect dates.

It has now been over a month of calls, texts, and emails trying to get this fixed, and I cannot even get my leasing agent to return a call. Communication with this company is nearly impossible.

And this is far from our first issue. This is the same company that left us without AC for a week during a triple-digit heatwave. We were forced to pay for a technician ourselves because Invitation Homes would not approve repairs through their vendor in a timely manner. That is unacceptable and shows a complete lack of concern for tenant safety.

Dealing with this company is like pulling teeth at a snail’s pace. We were also moved into a fire-damaged home using outdated photos. The property has ongoing issues — damaged, old, and deteriorating conditions that should have been addressed long before move-in.

After everything we’ve experienced — negligence, poor communication, incorrect legal documents, and unsafe living conditions — I cannot warn people strongly enough: think twice before signing a contract with Invitation Homes.

I am currently dealing with another IH situation. This time It's causing me stress, which is effecting my health. Before renewing my lease, I was offered some insentives, one being Laminate flooring (Which I have been asking for a while) I have been in this home for 12 years. Never late on my rent.Had plumbing issues the first months of being in the property
After speaking with Felicia about how they keep going up on my rent every year and they don't do any upgrades.They've had to change this cheap disposable carpet twice in 12 years. Which they said is too much, because I'm not taking care of it. Felicia promised me the laminate flooring if I sign a two year lease. But she stop replying to my emails, as I ran out of time. I signed the lease and when I inquired when will they do the floor, I was told I needed to wait for the new lease to be ineffective. Then Felicia said it was denied, I went from one person to the next Micheal saying it was denied. Then spoke with David, who said he was trying to help me. And of course he also said it was denied because it cost too much. But I can have more cheap carpet and Oh Yeah, he can amend my lease from two years to one year. I guess once I was lied to, this is all they can do. I was so disturb by this, I was sick all day. I called the cooperate office a week ago and no one called back to even say we don't care lady. Just keep paying us that $4066.00 a month. DON'T THINK ABOUT RENTING FROM INVITATION HOMES, IT'S NOT WORTH THE STRESS. I FEEL TRAPPED LIKE A ANIMAL!!!!!

HANG IN THERE TABITHA!!! I HAD TO GO TO CITY CODE ENFOREMENT AND AN ORLANDO TV STATION WFTV JUST TO GET THE HOG REMOVED AND YET THE INITIAL PROBLEM STILL EXIST. THIER ENTIRE MANAGEMENT SYSTEM SUCKS...CALL BACKS ARE NON-EXISTING....ONE THING FOR SURE THIS HOUSE WITH THE HOG WILL NEVER RENT AGAIN UNLESS THEY DO A COMPLETE REHAB!!!!!!!!!!!

It's a new year and I'm still experiencing frustration with invitation homes. The flooring issues and AC Issues have been ongoing , despite multiple conversations with different representatives, nothing has been resolved. Work orders keep getting over looked and cancelled without explanation, forcing me to repeatedly start the process over. Communication has been inconsistent, and I've been passed from person to person who becomes argumentative with no accountability. The lack of follow up from Nikkettie Braziel, Anna Williams ,Susan Williams who works along with her have been a huge waste of time and has made living here unnecessarily stressful. This home was not move in ready as stated. Since Sep 1st 2025 the 1st day I did the walk through I was very upset. Dirty bathroom , dry rooted cabinets, dry rusted mirrors and the list of work orders goes on. I also reached out to the corporate office /Regional office and about the situation and was directed back to Anna. This is a clear break down also a paper trail from day one that has been documented. Three thousand a month almost for a home that's in poor living conditions is breath taking. Don't RENT from them . They don't care ! They only offered me a 300.00 credit towards one rug to cover up multiple holes dirty full flooring in multiple places. I'm contacting news 12 and Channel 5 .. Run away don’t walk from RENTING FROM here NIGHTMARE!

Our experience with Invitation Homes has been extremely frustrating and stressful. During the move-in process, communication was quick and efficient when it came to collecting money. We had no issues paying the advance security deposit to secure the home, submitting prorated rent, uploading our renters insurance policy, and making every additional payment that was requested of us.
Unfortunately, once we moved into the property, the level of support drastically declined. Each month we have experienced billing discrepancies and overcharges on our account, despite having documentation on file that should prevent these errors. Correcting these issues has been unnecessarily difficult.
Customer support has been severely lacking. It is extremely challenging to reach a live person who has the authority or knowledge to resolve billing problems. When contact is made, issues are either not fully addressed or continue to reappear the following month. This creates a cycle of repeated calls, emails, and added stress for something that should be straightforward and accurate.
Tenants should not have to constantly monitor their accounts or fight to have errors corrected—especially when all required documentation and payments were submitted correctly from the beginning. The lack of accountability and timely resolution has caused ongoing frustration and unnecessary stress.
I strongly encourage anyone considering Invitation Homes to thoroughly read reviews and take them seriously before committing. This experience has been disappointing, and I would not want others to endure the same ongoing issues we have faced.

Upon move in, the house was not clean and a request wasn’t made to clean it upon move like they said they would, then I notice other things wrong after move in. Once a request for these items to be repaired, they made sure they took it out of the security deposit. They charged us for dirty carpet (was already stained and dirty) hardware that was already in home upon move in, landscaping in the middle of winter when everything is dead, drywall and paint after being told that if we left paint and spackle we wouldn’t be charged. They will find everything they can’t to keep money from you and they will always price gouge you in your rent! They are a shady company to rent from. I would absolutely give 0 stars if I could.

I wish I could give zero stars, absolutely unprofessional and lazy staff. It seems like the owner must be stupid to keep these useless people to run this company

Moved into our new home and struggled with them to replace the "Gas Regulator" on our oven. Their staff told us to "Increase the heat to 500 degrees for 30 minutes" with the hopes of resetting the system. Turns out, the gas leaked all the more! I had to evacuate the house until it aired out. If they are not careful, they could cause some serious problems and potential fatalities with an error like that.

Avoid if you can.

My review is in regards to Alex a maintenance technician. Alex is always cordial and accommodating. He gets the jobs done with us and will always be a preferred tech.☺️

Invitation Homes is still terrible. They made is live in a home infested with black mold for 1.5 uears before they fixed it. Maintenance kept rescheduling appointments. The main office allowed them to reschedule for the holidays even though I wanted the mold gone for the holidays.
I told them there was no leak in the roof because the homes in this neighborhood are poorly assembled. We had a remediation with the builder already. Beazer, is the builder in this particular case. We live in Florida. Dupree Lakes subdivision. The house was falling apart when we moved in. I took extensive photos from the day we moved in. I have all the Maintenance requests that I made the entire time we have been living here. They dont care about their tenants. The mold in our house was killing us and they didn't care. I sent photos to the CEO and members of the board. I begged them to help us. Nothing. We got a phone call last week from a property manager asking if I wanted maintenance to come out and visit again. This is in response to me asking for 10 months rent to be returned to us since they made us live in a house full of mold for 18 months. I thought 10 months of rent was a fair request as compensation. She called to tell me she will have maintenance call me. I may have to get an attorney since we are still under a lease with them. Rent from anyone else.

Wish there was a 0 A nightmare company they want you to be on time to pay but have to wait to get repairs done and they don’t pay for it to be done correctly they just do a lot of patching and then want to drag their feet *I would not recommend them at all and no one can help they pass the buck a lot corporate does not even respond. Save yourself the stress Homes in HOA beware they target these homes for fees. It should be illegal to charge for all the items we moved into this home and it had a leak I asked why they were rushing us in if the leak wasn’t fixed prior to us moving in, then there was a tree cut down by previous tenants and HOA sent violations to us wait there was no trees or grass when we moved in . Lease over the construction department comes to do walk out the lady Stephanie says oh the PCV cover for outside had no cover well obviously there was never one in the beginning but she said we had to replace guys came out for electrical work at 6:30 pm it’s dark and you can’t see anything. House was cleaned better as we exited then we came. I would highly suggest not renting from them at all Glad we are out. Update as of today 1/13/26 these people sent the move out notice giving us our deposit and as expected they are taking $713 of our money due to bogus claims this should be against the law Invitation homes trying to charge us with adding a dish satellite we never had, drywall claims that were already an issue with the unfinished basement ceiling. Run and I mean run a bunch of crooks

We have lived in our Invitation Homes property for nearly two years and truly love our home. Unfortunately, our experience with Invitation Homes’ handling of an HOA issue has been extremely stressful and disappointing.

We have received multiple HOA violations for a brown patch in our grass. We have been fully compliant and immediately hired a professional lawn company to treat the lawn. The lawn company advised that the issue may not fully resolve, but we still took every possible step to address the concern.
Despite our efforts, communication from Invitation Homes has been nearly nonexistent. I have reached out multiple times to the person who is supposedly managing the HOA violation and have received no response. I have also called Invitation Homes repeatedly and received conflicting information.

Some representatives say they do not know who handles HOA violations, while others claim no messages were sent, even after I was told a message would be forwarded.

We then received a letter stating we have seven days and may be required to vacate our home. Receiving a notice like this over a minor lawn issue, after being fully compliant, is alarming, confusing, and extremely concerning. The lack of clear communication and accountability has made this situation unnecessarily stressful.
We love our home and do not want to move. However, Invitation Homes’ inability to properly manage HOA communication or advocate for their tenants has left us feeling unsupported and anxious. Renters deserve transparency, follow through, and basic communication, especially when their housing is being threatened.

Bo is wonderful

This company is the worst. They are terrible when it comes to customer service. I called with amenities access issues and it took over 3 months for them to get me access. The whole summer went by and my kids could not enjoy the pool, then sent me a bill for replacement of key fob that was never furnished to me from the beginning. They charge you a lot of hidden fees, why am I paying an air filter fee every month and actually receive an air filter every 3 months. They charge you rental insurance fee even though you have your own rental insurance. How does that make any sense? If they are insuring the outside of the home why am I being charged for that? I was displaced during the government shutdown, called and asked them to please change the due date of my rent from the 1st to the 10th for three months because I would receive my payment around that day and was told NO. I received 3 eviction notices for the three months my rent was not paid by the 3rd as well as a $115 late fee each month. I called to try and get the late fees removed due to my situation and was advised that I would get a call from someone then next day. Needless to say that never happened. I would not recommend renting from this management company AT ALL. They are not sensitive to emergencies or real life situations. All they care about is money. Mind you I have never paid late or missed a payment on my 2 year lease......You will save renting from anyone else.

Bad customer service