Invitation Homes Reviews 9,109

I Had No Heat For An Entire Winter And All Invitation Homes Did Was To Send 10 to 12 People To Give Them Estimates For Repair. They Did Not Want To Replace The Unit. The Unit Was To Small For A Home That Size. I Loss time From Work And Income, But They Wanted Me To Pay The Rent With No Heat. I Was Talked About Like A Dog By The Employees Who Thought I Had Disconnected The Call, But I Had Not And Heard Every Word. The Employees Are Nasty And Unprofessional. They Do Not Answer Phone Calls Or Emails In A Timely Matter, Somes Never Responding Or Returning Calls And Or Emails. I Now Have Active Cases With *The Federal Trade Commission, *The Attorney Generals Office And Filing With The *Better Business Bureau.
They Don't Repair Anything And Place All Repair Needs On The Tenants. Do Not Lease From This Management Company. Every Review That You Read And News Reported Is Relatively True. My Experience Was Terrible And I Have Recordings, Emails And Witness Statements To Cover My Claims. DO NOT ENTER A LEASE WITH THIS COMPANY. THIS IS MY WARNING TO YOU. THERE IS MORE, BUTTHERE IS NOT ENOUGH TIME OR SPACE. I CAN TRULY WRITE A BOOK ABOUT MY EXPERIENCE.

My experience with Invitation Homes over the past two months has been deeply disappointing and unnecessarily stressful. Despite providing a valid, court‑issued protective order — enforceable through February 2026 — the company repeatedly delayed processing my lawful early lease termination under Texas Property Code § 92.016.

From the beginning, I communicated openly and in good faith. I explained that my mother‑in‑law was in hospice with stage‑four cancer and that my husband and I were preparing to move in with his parents to provide daily care. I asked whether any financial accommodation or payment plan was available during this extremely difficult time and was told that no assistance of any kind could be offered.

When my personal safety was later compromised — including threatening phone calls, property disturbances, and sightings of the individual named in my protective order — I immediately submitted the legal documentation required to terminate the lease. I also provided more than 30 days’ written notice, even though the statute does not require it.

Throughout this process, Invitation Homes continued to delay, miscommunicate, and mishandle my case. My mother‑in‑law passed away on Christmas morning, and even with full knowledge of this loss, the company maintained a rigid and unsympathetic approach.

Most concerning, the company attempted to assign full lease responsibility to my husband, despite the protective order explicitly extending to “family members.” This position contradicts both the language and intent of Texas Property Code § 92.016, which prohibits landlords from retaliating against or imposing additional obligations on a protected tenant.

Only after nearly two months — and repeated follow‑ups — did Invitation Homes confirm approval for an early termination without penalty for only me. They stated that since my husband's name is not "listed" on the protective order that they would be transferring "all" financial liability to him, basically by way of me. Even then, I had to request basic transparency, such as the name and contact information of the Portfolio Director who authorized the decision.

No tenant dealing with safety concerns, family medical crises, or legally protected rights should have to fight this hard for compliance with state law.

My hope is that Invitation Homes will review how cases involving protective orders and vulnerable tenants are handled so that no one else has to endure this level of stress, delay, or disregard.

It took them 6 weeks to replace our refrigerator. We had to buy a refrigerator and keep it in the garage out of our own pocket. No urgency. Now, our plumbing is backing up raw sewage into our bathtub and shower. Customer service hung up on us. BE WARNED. PAY YOUR RENT IN ESCROW AT THE COURTHOUSE!

This company takes forever to fix problems. We had a septic leak which flooded the basement. It took them over three months to repair everything. Plus they make you put in several work orders for the same incident.

I am not the type of person who leaves bad reviews. I usually prefer to resolve things privately and give people the benefit of the doubt. However, my prolonged experience with Invitation Homes has compelled me to share this warning.

My tenancy has been tainted by two major failures:

1. Neglected Safety & Repairs
For 46 days, I dealt with a severe roof leak that impacted the habitability of my home. The water intrusion wasn't just a mess, it was a safety issue. Water pooled in my kitchen light fixture and shorted out the power outlet. Despite their own maintenance worker confirming this was a hazard, it took 15 days for them to address the electrical danger.

2. Ongoing Noise Violations
On top of the maintenance chaos, I have dealt with persistent noise violations that breach the standard Covenant of Quiet Enjoyment. Management has consistently failed to address these disturbances effectively, leaving me without the peace and quiet I pay for two years.

The Management Response
What is most concerning is the attitude from the team (specifically Gilberto Camacho and Yessenia Hernandez). They characterized the electrical safety hazard as a "mere inconvenience" and said they don't see it as an issue because they said so. They have been dismissive of the noise complaints. After living in a construction zone with toxic fumes, dust, and constant noise for over six weeks, the compensation they offered was negligible.

I expected a professional management company to prioritize tenant safety and quality of life. Instead, I had to fight just to get dangerous electrical issues resolved. I cannot recommend renting here.

I have been trying to view a property and hard to reach someone about a specific time to view! Like pulling teeth. And good thing I saw the reviews! I am no longer interested seems like ill have problems. Thank you

Excellent walk-through with Greggory. He was patient, thorough in his explanations, and answered all our questions. A very positive and professional experience.

My partner and I leased a property without disclosure of known irrigation or water intrusion issues. Shortly after move-in, the home flooded, causing significant water damage. Due to a lack of response from management, we were forced to extract standing water ourselves. During wallboard removal, the individual performing the work stated that the damage pattern indicated this issue had occurred previously and that mold was present.
We are now dealing with ongoing moisture issues and black mold. For more than two weeks, we have contacted Invitation Homes daily, often multiple times per day, through all available channels. We have repeatedly been assured that work orders were created and marked as urgent; however, no work orders have been approved, no repairs have begun, and no remediation plan has been provided. There is no local property manager or identifiable point of contact with authority to resolve this matter. The Tampa office has been non responsive. We are shocked as paying tenants to be treated with such disrespect. They simply don't care. No one from the company has been in touch or has come by to see the damage, etc. I would never advise anybody do business with a company that would treat its tenants this way. We are in disbelief and devastated by our current situation and how we are being treated.

This has been the worst experience and the worst business I’ve ever dealt with, I’ve been without power now for a week, last time it was for three weeks as they sent out multiple electricians for the cheapest price to fix the problems, not only do I rent. I also have two young children, and we are on a well so that means there’s no running water no restrooms and this is absolutely the worst brand business that there could be.

e company, they charge you for everything. You start with one price and then they charge you a fortune. They gave me a dirty house, and on top of that, they change the payment methods. You call and they say someone will call you back, but that never happens, and then they charge you for paying late when it's their fault for not having good communication. This happened to me in Port Charlotte, Florida. Be very careful when renting with this company.. I was with them for a year; my contract ended on December 7th of this year, 2025, and they haven't returned my deposit, and they won't. This is what they do.

They have gone way down hill. We moved from another state and they did absolutely nothing to prepare our home. we showed up to an eviction notice on the door still for previous residents. we walked in to a filthy home with no cleaning or maintenance whatsoever was done. Clearly no one had been in this home for months. The first couple months of being in this home included upwards of 20 work orders to repair appliances and fix holes as well as cleaning and painting needed done. After a month process they finally swept and mopped the home and that's it for cleaning. Took multiple months to get appliances working. We moved into a home with damaged window frames and no screens only to be told this is a residents responsibility. So I need to get new screens and fix windows If I want them. We don't use 1 of the bedrooms because it's got ceiling holes, dirty and damaged baseboard, ceiling and walls. The window is not able to be locked and is loose. The old resident clearly duct taped the window as you can still see the sticky Residue and pieces of tape. The person that reaches out to escalations only escalates them herself. She's condescending and laughs and just says what do you want me to do about it now. We have had problems in 2 different homes and had the same experience with this individual. Last time I had to get to a board member before I got real help. Do not trust this company or rent from them. They do not care about their homes or residents. If they mess with us at all as we move out we will absolutely take action vs them as they have a history of this filed with the FTC.

Still no resolution. And today which I have been dealing with for five days already requesting a rental verification. Spoke to Gordon in corporate yesterday and he emailed me back the form, but he didn’t even fill everything out correctly on the form and now he conveniently is off today. No one in the plantation office has answered their phones today. It has gone to every single voicemail. I would love to have their work schedule because nobody works. I will never rent from this company again and I can’t wait to be done with them. I want my form filled out today.

This company is terrible. They take your money and never fix what they are supposed to. It feels like they’re constantly charging for things that make no sense. The Jacksonville office managers are extremely unprofessional and it’s honestly sad to see how they operate. I would never recommend this company to anyone.

Stay away from this company they don't fix their houses they have hidden charges and when you move you will not receive your deposit no matter how well you live the house and when you leave they give you a list of things to fix in the house that they should be responsible for of like normal wear and tearthey will create hidden charges to keep your deposit worst company I've ever dealt with in my 40 years even though I came out of my pockets and fixed up the house for them that they should have for the normal wear and tear they couldn't find nothing on me like I said he didn't charges kept my deposit these people and companies are no good

I don't even know where to start... I did only a year lease in their residence in Lawrenceville Ga. I went broke living there and moving away from that company. I moved in the Fall/Winter season and had no water or heat day 1 for 4 nights straight. The house smelled of Gas, I was so scared we may not wake up in the mornings. Then the following weekend again no heat due to the gas pipeline had to be reposition. I went another 3 nights no hot water. These things should have been taken care of BEFORE the tenant moves in but yet Invitation Homes wants you to have the home ready for the next tenant to move in. I had no control of my own utility bills which was being billed very late which caused billing for 2 months every month (Extremely high bills). Invitation Homes is still doing what they were being sued for by the FCC ( I didn't know about the lawsuit until after I moved in). They charge you for everything down to batteries and light bulbs in the home that may need to be replaced etc. Smart Ring, smoke alarms and the thermostats. Wear and tear does not exist with them. If these things are not taken care of, it most definitely will be taken from your security deposit. I had no wall damage or nail holes nothing on the walls but there were smudges,and scratches/ small marks that I was told would be considered wear and tear when I had my move out inspection but that definitely wasn't the case. I got charged $280 for paint for these marks. They had bad cabinet hinges in all cabinets at move in that I had to keep tightening throughout my stay but I had to pay for them at move out as they said it was renter's damage. They also prefer you professionally clean the home or it looks professionally cleaned or they will have you pay for it from out of your security deposit. And I'm not talking about just the carpet. Their strategy is to have you pay for all things needed for the next move in so that it doesn't fall on them financially. Every tenant keeps the service paid for every move in. I felt like I was the owner not the tenant. They don't make you aware of these strict demands until move out. I will never live in another Invitation Homes residence. I even got charged another $58 (from my security deposit) for garbage that was put in the city’s garbage can and set out for garbage pickup. (City did not pick up) I paid $21.75 every month for trash pickup but yet they will only pickup trash bags in the trash cans. I thought I did a very good job for move out. I feel like they had to find something to take from my deposit. I wish I could upload pictures. So guys I write this is say think twice about this place. Homes looks nice on the outside but you don't know what your working with inside! Also meaning inside company’s requirements.

Below is a complete summary of the issues at the property, structured for legal review: This is just a glimpse into what I have been dealing with. There is never any sense of urgency or integrity when it involves anything that will require IH to reimburse or invest money into correcting any issue within this property. I've yet to hear back from anybody. I want a resolution immediately. Second time posting this.

A. Water Leak (3 Years)

Excessive water usage for approximately 36 months

Leak confirmed in master bathroom toilet

Tenant did not cause leak; discovered after years

Damages: significant financial loss (bills >$300/month instead of $85/month)

All documentation: invoices, bills, and timeline prepared

Invitation Homes refuses reimbursement

B. Irrigation System – Code Violation

Repeated system failures

Water bills spiking into hundreds/thousands

Second vendor confirmed no backflow prevention device, violating Florida health and plumbing standards

Repairs from prior work orders were insufficient

Current water bill: $1200.00, tenant unable to pay due to landlord negligence

Invitation Homes refuses payment

C. Sewage Backups

Sewage entered bathrooms and kitchen sink

Broken sewer line later identified

Cleanup was delayed; home remained unsanitary

Tenant forced to perform cleanup

Incorrect fee charged despite cancellation notice

D. Work Order Misconduct

Cancelled orders without notice

Vendors arriving outside scheduled times

Missing work-order history from tenant portal

Poor communication from property and portfolio managers

E. Legal Remedies Being Pursued

Rent abatement

Reimbursement

Code enforcement complaints

FTC complaint

Potential constructive eviction claim

Demand for immediate repairs

Evidence preserved: screenshots, correspondence, invoices, photos

Let me know if you need:

Chronological spreadsheet

Copies packaged for filing

Witness statements

Drafts for statutory notices

—Kerriann

✅ 4. Statute-Based Version (Cites Florida Law)

(Use for escalation or to show you know your rights.)

Subject: Formal Notice of Noncompliance – Florida Statute 83.51 Violations

To Invitation Homes,

This letter serves as formal written notice that the property at 6169 Kari Drive is in material noncompliance with Florida Statute 83.51, which requires landlords to:

Maintain plumbing in good working condition

Ensure reasonable provisions for water and sewage

Comply with building, housing, and health codes

Maintain all structural components in good repair

Ensure sanitary and safe living conditions

Violations include:
1. Prolonged water leak

Failure to repair a toilet leak for 3 years resulted in substantial financial damages.
FS 83.51(1)(a) requires functional plumbing and timely repairs.

2. Irrigation system lacking a required backflow device

This violates:

Florida Administrative Code 62-555.360

Florida Building Code – Plumbing Section 608

Local utility regulations

This is a public health hazard and a code violation.

3. Sewage backups and broken sewer line

Sewage in showers, tubs, and sinks constitutes:

A breach of the implied warranty of habitability

A violation of FS 83.51(1)

A sanitary and health code violation

4. Failure to remediate hazardous conditions

Leaving sewage in the home for days violates:

FL Dept. of Health guidelines

FS 83.51 requirement for safe housing

5. Retaliatory behavior risks under FS 83.64

Refusal to reimburse known damages or perform repairs after complaints may constitute prohibited retaliation.

Demands Under Florida Statute 83

Pursuant to FS 83.51 and FS 83.60, I request:

Reimbursement for water-overage charges caused by the toilet leak over 6000.00

Immediate payment of the $1200 irrigation-related bill

Removal of the improper cleanup fee

Full, code-compliant repair of the irrigation system

Rent abatement for loss of habitability

Email-only communication

If these issues are not resolved within 7 days, further legal action will be taken under FS 83.60(1)(b), including possible rent withholding and termination of the rental agreement.

Our experience with Invitation Homes was incredibly stressful, and moving out in 2025 was honestly one of the best decisions we ever made. When we moved in back in 2023, part of the home had no electrical power and the A/C didn’t work. Although repairs were eventually made, the electrician hired by Invitation Homes did the work incorrectly and it failed FPL’s inspection. Because the violation wasn’t fixed in a timely manner, FPL had to install a temporary meter that couldn’t measure our usage accurately.

After months of delays, the electrical issue was finally corrected and a permanent meter installed. Only then could FPL track accurate usage—but that’s when we were hit with a huge, backdated bill covering nearly a year of estimated charges. FPL confirmed repeatedly that this inflated bill was caused by the temporary meter being left in place due to Invitation Homes’ violation and slow response, not because of our usage.

Despite providing all documentation and explaining the situation multiple times, Invitation Homes has offered zero meaningful help. We’ve already moved out, yet we are still fighting with them to get this resolved. And honestly, at this point, seeking professional legal assistance seems to be the only way to go—because you’ll be transferred a million times, only to end up speaking with someone in the wrong department who can’t assist you at all.

Tenants are held accountable for maintaining the home, but Invitation Homes doesn’t take responsibility when their failures leave renters dealing with financial consequences. We would not recommend renting from them under any circumstances.

I have been renting from Invitations Home for several years. There is a representative in the Customer Service department by the name Lanae who is very disrespectful and condensing. Gave me incorrect information on my file while reading and had to retract her statements several times while speaking over me. Additionally, he appears to be assigned to my file and does not follow up.

terrible company i recently had a problem with a minor specific issue at my property. they sent a company to fix it, but they didnt do what was necessary. they did more than the actual damage and then sent me a bill for $456.00 which i disputed,but to this day they havent resolved anything.they are abusive,and im waiting to take legal action. i dont mind paying a lawyer,but i will make them pay.

I've inspected many houses. The houses are simply awful. Inside, there are ordered walls that weren't even used. In another, there's no photo of the ground from the back, or it was removed so the rotted fence isn't shown in the photo. There are a lot of defects in the houses that aren't shown. Customer Service is run by some kind of monkeys and chimpanzees. My cat is smarter than these people, who would even think of a pipe? This company is unprofessional. They can never negotiate. The US economy is going to hell. And they're adding reviews from Google. I'll tell you how IT specialists work at review farms, sending regular customer reviews from different phones for money. Then they change the bag and computer port and get hundreds more reviews. There are many houses, but they all have major defects and corrections. A normal owner wouldn't contact that che...t, so what kind of house is this company? And this scam for suckers: filter delivery is $9.95, doorbell is $40 per month, internet is $85. Are you fools??? 125 channels to watch from Zombie Box. I have $22 - 1TB internet and 800 channels from all over the world.