I have work with website of our business for more than 25 años with different hosting suppliers an no one... really, NO ONE has the quality of service than IONOS. The best experience than I have in... See more
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See what reviewers are saying
They do not respect your rights accorrding to ICANN. They tend to bundle services and tell you it is not possible to only remain with single products. They told me it was not possible to remove hostin... See more
Company replied
I had an ID (771636019) for ZEIGENTEK, This one was close to expire. I tried several times to look for an answer until today with very friendly solution from Juan Manuel. Just tranfering the old Id to... See more
Company replied
I have been an Ionos user for about a year. From a technical point of view, the platform is really excellent, all services work well and are secure. Tech support and customer service are wonderful.
Company replied
Company details
- Web Hosting Company
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
- Website Designer
About IONOS | ionos.mx
Written by the company
Sobre IONOS
IONOS es la plataforma cloud ideal para lograr el éxito digital. Tu aliado de confianza para crear una infraestructura cloud y de hosting segura y sostenible con asesoría experta y soluciones digitales que crecen con tus necesidades.
Soluciones de hosting
Desde dominios y herramientas web hasta soluciones de e-commerce, WordPress y servidores dedicados: Con más de 25 años de experiencia y el compromiso de ofrecer a nuestros clientes la mejor relación calidad-precio, hacemos de nuestra plataforma digital, la base de tus proyectos web.
Soluciones cloud
ONOS es sinónimo de eficiencia, escalabilidad y alta disponibilidad en el cloud. Tanto las empresas como el sector público se benefician de nuestro portafolio con soluciones IaaS, compute, almacenamiento, copias de seguridad y PaaS de alto rendimiento.
Con el rendimiento máximo, precios atractivos, los más altos estándares de seguridad y nuestro soporte profesional ejemplar; te ofrecemos todo lo que necesitas para la transformación digital de tu negocio.
¿Por qué IONOS?
IONOS, el proveedor de confianza por excelencia, con más de 22 millones de dominios activos y más de 8 millones de clientes. Con más de 25 años desarrollando y explorando soluciones innovadoras, confiables y de alta calidad en nuestros centros de datos con redundancia geográfica ubicados en Alemania, Europa y EE.UU. Y por si fuera poco, hacemos hincapié en la protección de datos y el cuidado del medio ambiente.
La asesoría personal y profesional es una parte fundamental de nuestra identidad corporativa. Por eso puedes confiar plenamente en que tanto nosotros así como tu asesor personal, estaremos siempre a tu lado.
Contact info
4.3
Excellent
572 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their support is excellent
Their support is excellent, I had a bad experience with a plan and they helped me to resolve the problem.
January 16, 2024
Unprompted review
Reply from IONOS | ionos.mx
Hi Luis,
We're glad to hear that you found our support to be excellent. We're sorry to hear about your negative experience with the plan, but we're pleased that we were able to help resolve the issue for you. Thank you for sharing your experience!
Regards,
Monica, IONOS
I could resolve my issue inmediately!
I could resolve my issue inmediately!
Call center guy guide me all the time to do it by myself
January 5, 2024
Unprompted review
Reply from IONOS | ionos.mx
Hi Ricardo,
That's great to hear! It's always satisfying to get immediate help and guidance to resolve an issue. Thank you for the feedback!
Regards,
Monica, IONOS
Excelent services and quality hosting…
Excelent services and quality hosting with fantastic client attention.
November 28, 2023
Unprompted review
Reply from IONOS | ionos.mx
Hi Nathalie,
Thank you for your positive feedback on our services.
If you need further help, you know where we are.
Best regards,
Jorge, IONOS
Reply from IONOS | ionos.mx
Hi Angel,
Thank you for your positive feedback about our service. We always strive to provide the best assistance possible.
Regards,
Jorge, IONOS
stop removing my review ionos is afraud company
stop removing my review, it's 100% real, call me and fix my problem.
These guys are domain stealers my domain is missing from months now
" Contract 61115966 "They are domain stealers, total thiefs
I had my domain with them they changed the company name from 1and1.com to ionos and trasnferred my account to ionos mexico, now when I try to contact ionos mexico they say we cannot speak english and transfer my call to ionos usa where they say we can't do anything, it's been over 2 months back and forth tracing this company.
My domain is still missing Contract 61115966. I need immediate help otherwise I will be taking them to court BBB and every where with FDA with local , state and federal every where.
October 1, 2023
Unprompted review
Reply from IONOS | ionos.mx
Hi Mosu,
Thank you for your review on ionos.mx (Mexico). Upon our review, the contract ID you've provided publicly seems to correspond with ionos.com (USA and international). We kindly ask you to redirect your review to the appropriate country domain of IONOS to ensure our colleagues can assist you effectively. Unfortunately, we are unable to access your contract information from Mexico.
Best
Jorge, IONOS
IONOS compañy is a great company with best infrastructure, performance and best prices
IONOS compañy is a great company with the best infrastructure, performance and service support as word class with competitive price.
It is a excellent technology partner to me
September 14, 2023
Unprompted review
Reply from IONOS | ionos.mx
Hi Jesus,
Wow! Thank you so much for your kind review. We are glad to see you are so happy with us!
Best
Jorge, IONOS
Excellent service.
September 14, 2023
Reply from IONOS | ionos.mx
Hi Lucrecia,
Thank you so much for your review!
Best
Jorge, IONOS
Reply from IONOS | ionos.mx
Hola,
¡Muchas gracias por tu valoración!
Saludos
Jorge, IONOS
Easy and fast -
August 29, 2023
Reply from IONOS | ionos.mx
Hola Alfredo,
¡Muchísimas gracias por tu valoración!
Saludos
Jorge, IONOS
If only they offer three email…
If only they offer three email addresses free when you buy a domain I could rate us with five stars
August 28, 2023
Reply from IONOS | ionos.mx
Hola,
Muchas gracias por tu valoración. Tendremos en cuenta tus comentarios para que puedan ser valorados.
Saludos
Jorge, IONOS
Reply from IONOS | ionos.mx
Hola Raúl,
No entendemos lo que nos comentas en tu valoración. ¿Puedes enviarnos un mail a ayuda@ionos.mx indicándonos tu ID de cliente y explicándonos detalladamente lo que te sucede? Nos alegrará poder ayudarte.
Saludos
Jorge, IONOS
Don’t expect English everywhere
Got a hosting plan with them for our company’s website in Mexico, however nobody could support us or our developer in English and wouldn’t even try. Took a “Spanish or Nothing” stance and simply stopped replying to our pleas for help to get our site up. Zero effort to help.
Very disappointing.
August 18, 2023
Unprompted review
Reply from IONOS | ionos.mx
Hola,
Te hemos enviado una solicitud de datos de cliente a través de la plataforma de Trustpilot con el fin de poder localizar tu contrato y así revisar lo sucedido.
Quedamos pendientes de la respuesta para poder ayudarte.
Un saludo,
Jorge, IONOS
-----------------------------------------------------------
Hola,
Como te hemos comunicado previamente por correo electrónico, en ionos.mx brindamos soporte únicamente en Español. Esto se debe a que nuestra filial en México está dirigida a residentes en el territorio nacional mexicano.
Si necesitas asistencia en inglés, te recomendamos realizar tu contratación en ionos.com, ya que nuestra filial en USA está pensada para el mercado de Estados Unidos e internacional.
Saludos
Jorge, IONOS
More than 1 hour waiting to my call…
More than 1 hour waiting to my call being answred
August 15, 2023
Reply from IONOS | ionos.mx
Hola Juan,
Muchas gracias por tu valoración. Lamentamos que estés descontento con el tiempo de espera. En momentos puntuales, debido a alguna incidencia, puede coincidir que en el momento en que llames haya un tiempo de espera elevado. Pero repetimos, suele ser en momentos muy puntuales.
No obstante, siempre puedes solicitar una devolución de llamada desde nuestra web para que te llamemos nosotros y así no tengas que esperar a ser atendido. Puedes hacerlo desde el botón "Contactarse con un experto en hosting" que se encuentra al fondo de esta sección de nuestra web: https://contact.ionos.mx/concerns/webhosting.
Saludos
Jorge, IONOS
Intuitive platform
I'm a new web developer and ionos has made it pretty simple for me to host my website and make modifications that update in real time, the platform is just easy to use.
August 10, 2023
Reply from IONOS | ionos.mx
Hola Renata,
¡Muchas gracias por tu valoración!
Saludos
Jorge, IONOS
Very reliable provider.
July 26, 2023
Unprompted review
Reply from IONOS | ionos.mx
Hi Emmanuel,
Thank you for your rating and for this positive review!
Regards,
Monica, IONOS
I like a lot the customer service
I like a lot the customer service. The guys that have helped me are always nice and they show concern about my issues an always try to solve it for me.
June 2, 2023
Unprompted review
Reply from IONOS | ionos.mx
Hi Judith,
Thank you for sharing your positive experience with our customer service! We're thrilled to hear that our team has consistently provided you with excellent assistance. Thanks again!
Regards,
Monica, IONOS
I had an ID (771636019) for ZEIGENTEK
I had an ID (771636019) for ZEIGENTEK, This one was close to expire. I tried several times to look for an answer until today with very friendly solution from Juan Manuel. Just tranfering the old Id to a new one. Thank you so much. Alberto Rodriguez - Mexico
May 22, 2023
Unprompted review
Reply from IONOS | ionos.mx
Hola Alberto,
Muchísimas gracias por tu valoración. Vamos a trasladar tus comentarios a nuestro compañero Juan Manuel para que vea el resultado de su buen trabajo.
Saludos
Jorge, IONOS
I have a 3 VPS on IONOS with excellents…
I have a 3 VPS on IONOS with excellents results.
April 3, 2023
Unprompted review
Reply from IONOS | ionos.mx
Hi Jesus,
Thank you so much for your review! We are glad to know you are so happy with your VPS.
Best
Jorge, IONOS
GREAT UX
It’s an easy user experience for beginners and experts, your customer service is great,
February 14, 2023
Unprompted review
Reply from IONOS | ionos.mx
Hello,
Thank you so much for your kind words. We are thrilled to hear that our platform provides an easy user experience for both beginners and experts alike. Our team has worked hard to create a user-friendly interface that is accessible to everyone. We are also pleased to know that you have had a positive experience with our customer service team.
Regards,
Monica, IONOS
Good Experience
January 31, 2023
Unprompted review
Reply from IONOS | ionos.mx
Hello Alex,
We are very happy that you have had a good experience and we hope it will continue like that all along the way!
Thanks,
Monica, IONOS
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