IOU Financial Reviews 969

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making the entire process seamless and stress-free. Many highlight the exceptional customer service, noting that representatives are knowledgeable, responsive, and take the time to explain complex information clearly. People appreciate the efficiency and ease of their overall experience, often describing it as fast and smooth. However, some customers also noted dissatisfaction with specific individuals, mentioning that certain interactions were difficult and uncooperative. These reviewers felt that some staff members were more interested in closing a deal than in understanding their needs, and in some cases, led to less positive interactions.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, frequently highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the professional and... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the helpfulness and... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was handled very professionally while still being friendly and nice. Hillary Albertson and Tammy Krause could not have been more delightful. Hillary had phone tech issues but remained calm. Tammy... See more

Company replied

Rated 5 out of 5 stars

This company is extremely competitive. You could spend weeks applying elsewhere, or you could just give them a shot. They’re fast, fair, and make aggressive but reasonable offers. Once I was... See more

Company replied

Rated 5 out of 5 stars

I worked with two great individuals. Alvin was my rep during the application process and Tammy Krauss to sign the contracts. Both were incredible, answered all my question, super friendly, knowledgeab... See more

Company replied

Rated 5 out of 5 stars

Borrowing money for business is typically a difficult process but the entire process with IOU Financial was easy and straightforward. Tammy Krause was extremely friendly, helpful and made what’s ty... See more

Company replied


Company details

  1. Non-Bank Financial Service

About IOU Financial

Written by the company

IOU Financial provides small businesses throughout the U.S. access to the capital they need to seize growth opportunities quickly.

Typical customers include medical and dental practices, grocery and retail stores, salons, gas stations, auto repair shops, and restaurants. In a unique approach to lending, the IOU Financial advanced, automated application and approval system accurately assesses applicants' financial realities, with an emphasis on day-to-day cash flow trends.

IOU makes new and renewed loans of up to US$1,500,000 to qualified U.S. applicants within a few business days, with affordable charges favorable to cash-flow management. Its speed and transparency make IOU Financial a trusted alternative to banks.

IOU Financial has been lending to small businesses since 2009 and funded over US$1.5 billion in loans. IOU Financial operations is based in metro Atlanta, Georgia. For more information, visit http://IOUFinancial.com.

IOU Financial was formerly known as IOU Central

Contact info

4.9

Excellent

TrustScore 5 out of 5

969 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Tammy our representative at IOU…

Tammy our representative at IOU Financial was excellent to deal with in our latest transaction. Professional and extremely helpful.

March 28, 2025
Unprompted review
IOU Financial logo

Reply from IOU Financial

So glad you had a good experience with Tammy. We look forward to helping you grow!

Rated 5 out of 5 stars

Tammy was amazing

Tammy was amazing. Thorough in every detail, friendly like in a small town bank where everyone knows everyone, showed an interest in our unique business.

March 20, 2025
Unprompted review
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Reply from IOU Financial

We think she's amazing, too! Thank you for your feedback.

Rated 5 out of 5 stars

Great team to work with

Luis was great to work with thru the process. Tammy was very professional and pleasant to do the final closing with. I would work with both of them again.

March 18, 2025
Unprompted review
IOU Financial logo

Reply from IOU Financial

Thank you for your feedback!

Rated 5 out of 5 stars

Tammy was very professional

Tammy was very professional, knowledgeable, friendly and explained the details very well.

Was a pleasure to do business with her

February 26, 2025
Unprompted review
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Reply from IOU Financial

Thank you for your comments.

Rated 3 out of 5 stars

was not made aware of iou until last…

was not made aware of iou until last minute, tried to communicate several times and 2 days later was able to connect.

February 26, 2025
IOU Financial logo

Reply from IOU Financial

We appreciate you taking the time to give us your feedback. We take our reviews very seriously and always aim to understand how we can improve any services or miscommunications. Please let our Client Services team know how we can reconcile any issues. They are available at 866-217-8564.

Rated 5 out of 5 stars

Tammy

Tammy. Pays attention to every detail.

February 3, 2025
Unprompted review
IOU Financial logo

Reply from IOU Financial

We appreciate your feedback!

Rated 5 out of 5 stars

Top notch

This was such an easy experience. The help and support was top notch and I will definitely come back as a customer. Very professional.

February 4, 2025
Unprompted review
IOU Financial logo

Reply from IOU Financial

We're so glad to hear you had a great experience! Thank you for your feedback.

Rated 5 out of 5 stars

Tammy

Tammy was a friendly informative, efficient representative.

January 15, 2025
Unprompted review
IOU Financial logo

Reply from IOU Financial

We appreciate your comments!

Rated 5 out of 5 stars

My experience with IOU WAS GREAT all…

My experience with IOU WAS GREAT all because they have a great person in dealing with great customer services skills!! Her name is Tammy!! Super courteous and kind!

January 14, 2025
Unprompted review
IOU Financial logo

Reply from IOU Financial

We're so glad you had a positive experience with IOU and Tammy!

Rated 5 out of 5 stars

Tammy rocks!

Tammy was great, super professional, very knowledgeable. Her approach made me feel like your company is in business to help small businesses grow and not just to make money.

January 14, 2025
Unprompted review
IOU Financial logo

Reply from IOU Financial

Thank you for your feedback!

Rated 5 out of 5 stars

Tammy was so helpful

Tammy was so helpful! She was very patient with the all my questions and does a great job!

January 8, 2025
Unprompted review
IOU Financial logo

Reply from IOU Financial

Shawn, we appreciate your business and your comments.

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