IOU Financial Reviews 969

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making the entire process seamless and stress-free. Many highlight the exceptional customer service, noting that representatives are knowledgeable, responsive, and take the time to explain complex information clearly. People appreciate the efficiency and ease of their overall experience, often describing it as fast and smooth. However, some customers also noted dissatisfaction with specific individuals, mentioning that certain interactions were difficult and uncooperative. These reviewers felt that some staff members were more interested in closing a deal than in understanding their needs, and in some cases, led to less positive interactions.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, frequently highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the professional and... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the helpfulness and... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was handled very professionally while still being friendly and nice. Hillary Albertson and Tammy Krause could not have been more delightful. Hillary had phone tech issues but remained calm. Tammy... See more

Company replied

Rated 5 out of 5 stars

This company is extremely competitive. You could spend weeks applying elsewhere, or you could just give them a shot. They’re fast, fair, and make aggressive but reasonable offers. Once I was... See more

Company replied

Rated 5 out of 5 stars

I worked with two great individuals. Alvin was my rep during the application process and Tammy Krauss to sign the contracts. Both were incredible, answered all my question, super friendly, knowledgeab... See more

Company replied

Rated 5 out of 5 stars

Borrowing money for business is typically a difficult process but the entire process with IOU Financial was easy and straightforward. Tammy Krause was extremely friendly, helpful and made what’s ty... See more

Company replied


Company details

  1. Non-Bank Financial Service

About IOU Financial

Written by the company

IOU Financial provides small businesses throughout the U.S. access to the capital they need to seize growth opportunities quickly.

Typical customers include medical and dental practices, grocery and retail stores, salons, gas stations, auto repair shops, and restaurants. In a unique approach to lending, the IOU Financial advanced, automated application and approval system accurately assesses applicants' financial realities, with an emphasis on day-to-day cash flow trends.

IOU makes new and renewed loans of up to US$1,500,000 to qualified U.S. applicants within a few business days, with affordable charges favorable to cash-flow management. Its speed and transparency make IOU Financial a trusted alternative to banks.

IOU Financial has been lending to small businesses since 2009 and funded over US$1.5 billion in loans. IOU Financial operations is based in metro Atlanta, Georgia. For more information, visit http://IOUFinancial.com.

IOU Financial was formerly known as IOU Central

Contact info

4.9

Excellent

TrustScore 5 out of 5

969 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth and seamless

Smooth and seamless. Tammy was professional and answered all of my questions.

January 8, 2025
IOU Financial logo

Reply from IOU Financial

We appreciate your comments.

Rated 5 out of 5 stars

Tammy was great to deal with

Tammy was great to deal with! Thoroughly explained everything and was very friendly

December 31, 2024
Unprompted review
IOU Financial logo

Reply from IOU Financial

Thank you for your comments!

Rated 5 out of 5 stars

Tammy was very professional

Tammy was very professional, pleasant and easy to work with. She made sure I understood all the terms and made me feel very comfortable with the process.

December 12, 2024
Unprompted review
IOU Financial logo

Reply from IOU Financial

Thank you for your feedback.

Rated 5 out of 5 stars

Friendly

Friendly, fast service

December 11, 2024
IOU Financial logo

Reply from IOU Financial

We appreciate your feedback!

Rated 5 out of 5 stars

Tammy was very positive and informative…

Tammy was very positive and informative and talked about all options while putting no pressure on me .
It was a pleasant way to do business
Thank you

November 19, 2024
Unprompted review
IOU Financial logo

Reply from IOU Financial

We're so pleased to hear about your positive experience. Thank you for your comments.

Rated 5 out of 5 stars

Tammy

Tammy! Efficient, professional, patient, great partner.

October 10, 2024
Unprompted review
IOU Financial logo

Reply from IOU Financial

Thank you!

Rated 3 out of 5 stars

Look Elsewhere

Decent process and terms. However they dragged out closing and surprised me with fees in excess of what was previously agreed to. We agreed to a 1% fee and they hit me with 2.5% + $595 without disclosing that first.

October 9, 2024
IOU Financial logo

Reply from IOU Financial

We appreciate you taking the time to give us your feedback. Unfortunately, we are not able to control individual companies that provide our loans. However, we do take the time to carefully review the details of your loan during the closing process. If you feel that our services were unclear in any way, we would love to talk with you. If you are interested in speaking with our Client Services team, you can reach them at 866-217-8564. We take our performance very seriously here at IOU Financial and strive to offer upfront and honest services to all our customers. Please let us know if there is anything we can do to improve your borrowing experience.

Rated 5 out of 5 stars

WHEN i REACHED OUT TO IOU FINANCIAL I…

WHEN i REACHED OUT TO IOU FINANCIAL I SPOKE WITH MEYER AND EXPLAINED MY SITUATION WITH THE COMPANY THAT I TOOK OUT A LOAN WITH OVER TWO YEARS AGO ,. I ALSO TOOK OUT TWICW TO INCREASE MY LOAN ONLY TO FIND OUT THE INTEREST I WAS BEINIG CHARED WAS TO BE FORGIVEN ANY TIME I NEEDED A LOAN. THE OLD BALANCE WAS PAID OFF BUT LEARNED LATER, THE INTEREST THAT WAS TO BE MEMOVED ON THE OLD LOAN, IT WAS NOT , I REACHED OUT TO THEM ONLY TO BE TOLD THAT WAS NOT THE CASE. MEYER EXPLAINED THEIR POLICY AS WELL PUT IT IN WRITING THAT IF I NEEDED TO REUP FOR A NEW LOAN I WOULD NOT PAY THE INTEREST ON THE OTHER LOAN.

THE TRANSITION WAS HANDELED VERY PROFESSIONAL AND ONLY TOOK ONE DAY ALSO WAS ABLE TO LOAN ME THE AMOUNT I NEEDED . I WOULD RECOMEND ALL MY FRIENDS THAT OWN THEIR BUSINESS CALL I O U FINANCIL

September 18, 2024
IOU Financial logo

Reply from IOU Financial

Thank you for your feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look