iParcelBox Reviews 215

I already had another product installed (iBin) but delivery drivers hate codes, and that was just introducing friction.

Already had an eye on iParcelBox and now with V2 and the battery, I couldn’t wait anymore.

I’m really happy that I did.

The bin is high quality, the app works brilliantly, the integration with cctv cameras is really well thought and the Apple Watch app is another great addition.

Support is outstanding, you can tell Paul loves his product and replies in hours (sometimes even minutes) resolving every problem and question I had.

I definitely recommend this product and I don’t see myself moving away from it.

Nice and well working delivery box. Good chatservice for support and well documented.

Great product, can't miss my iParcelbox anymore. Customer support was very quick to act and very helpful!

Contacted customer support for help on a Saturday, expecting an answer on Monday - had a response within minutes and got me back up and running again there and then (note: completely my fault as I had lost my instructions) Hats off to Paul for the prompt help

This is a game changer. Living on a main road with just a small open front garden, this has provided a secure way for deliveries to be left while I am unavailable. It's also enabled me to have milk delivered every week. I leave the emptied in the box for them to be collected in the middle of the night and the fresh pints are secure til I collect them in the morning. I never miss a delivery and always have fresh milk. As for the customer service, there's not enough stars. Online chat is responded to by a human who is happy to assist with any enquiries or troubleshooting 24/7. There's really no reason not to have one

This is a game changer. Living on a main road with just a small open front garden, this has provided a secure way for deliveries to be left while I am unavailable. It's also enabled me to have milk delivered every week. I leave the emptied in the box for them to be collected in the middle of the night and the fresh pints are secure til I collect them in the morning. I never miss a delivery and always have fresh milk. As for the customer service, there's not enough stars. Online chat is responded to by a human who is happy to assist with any enquiries or troubleshooting 24/7. There's really no reason not to have one

Absolutely super service. Really pleased with my iParcelBox, as it has meant I feel so much more relaxed about deliveries arriving when we are not at home. No more bothering the neighbours or hunting behind the bins! The delivery guys seem to have all caught on pretty quickly; I guess they are getting more used to them now they are more well known. I love that it's made in England and it's a small company so really easy to deal with.

Great box, easy to install via Wi-Fi and get up and running. Spacers to hold the box away from the wall were a little tricky as they kept falling off, or maybe I’m not practical. Touch of blu-tac soon sorted that out and installation was a doddle.

I’ve owned my iParcelBox for a number of years now and recently ran into an issue with it.

Having contacted Support, we worked out the issue over a couple of weeks resulting in a new locking system being delivered.

Fabulous service, so long after the purchase! Thank you.

As a wheelchair use the iParcelBox is one of the best things we have installed in our household. I don't need to rush to the door for deliveries.

A very good idea and works very well. I had one operating question which was answered immediately. Very pleased with this purchase

good product and customers service what you surely should use when you have problems. response is quick and helpfull

Great customerservice. Chat to mail to technician!

Truly excellent product and after sales support. Proactive, thoughtful, helpful and responsive.

Easy to install and operate with your phone

When I received my box, I found the recommendation to remove the items in it matched my own ideas, which added to my confidence in it!
I then followed the install routine - and it failed, a few times but then, just as I was about to give up, succeeded.
In retrospect, it seems to have been down to two things - there was a problem with my Wi-Fi, hidden to me previously and inexperience on my part, mainly in unfamiliarity with terminology.
Having, with ready help from Paul at iparcelbox, I got it all sorted and it works fine. Even our newspaper delivery has been made to it which avoided it getting torn as it sometimes did in the letterbox. Also, unlike with another secure box I got some years ago and hardly got used, more companies are now aware of the advantages of such boxes and are even making the addition of them to their drivers’ instructions easier.
Unfortunately, those companies sometimes have peculiar ideas of size! I have recently received a drill, 405 millimetres long that would not fit in the iparcelbox. It arrived in packaging over a metre long! Happily, that is not a frequent happening and I am looking forward to most parcels being safely received without needing to stay in sight of our door!

I got full support anytime I need . Amazing product and service

My box didn't work properly anymore so I contacted support via mail. I quickly received an answer from Paul to verify a few things. After that he asked to do some troubleshooting via the online chat, that was very responsive and well explained and we actually managed to fix the issue. So my feeling about this is very positive, now I know when something is wrong with my box I can get help quickly and I will also get my issue resolved since support knows what they are talking about :)