Irish Pensions and Finance Reviews 485

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and ability to clearly explain complex financial topics, making the process easy to understand. Many highlight the excellent customer service, noting that advisors are patient, accommodating, and provide tailored advice, leading to a smooth and positive user experience. However, some people were dissatisfied with their mortgage application experience, feeling that their preferences were not adequately considered and that the service did not fully align with their expectations, leading to a perceived waste of time.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and professionalism... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, clarity, and patience of... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers found the process clear,... See more

Based on these reviews

Rated 5 out of 5 stars

I've had good experiences with IPF across a few different products. Shannon Moran helped me set up an AVC, and then later I went through IPF for my mortgage, with Ryan Flood helping me most recently.... See more

Rated 5 out of 5 stars

Nicole was very helpful and made everything very straight forward. She also reminded me to claim tax back on my income protection payments for last year, which I had forgotten to do! It was very rea... See more

Rated 5 out of 5 stars

When I met one-on-one with Yasmin, she made my pension clear to me for the first time ever! She clearly explained how the AVC works, and the benefits, without being pushy. I then had some follow up co... See more


Company details

  1. Financial Planner
  2. Finance Broker
  3. Financial Consultant
  4. Pension Office

Written by the company

Irish Pensions & Finance was established in 1993 and specialises in the provision of financial advice to Public Sector employees. Over the past 30 years, we have built up a wealth of experience in dealing with employees working in the Public Sector and currently administer over 137 AVC schemes with a combined membership of over 25,000 members. Current schemes include Civil Service, HSE, Voluntary Hospitals, AGSI and Local Authorities. We have a team of over 60 Financial Advisors who work with clients from initial consultation through ongoing servicing and monitoring. Our goal is to guide our clients towards making the right decisions regarding their own financial priorities and concerns. As part of our service, we provide online and in-person information sessions for Public Sector staff. These sessions give staff a breakdown of their superannuation entitlements and the options available to enhance these benefits. Staff are also offered the opportunity to meet a Financial Advisor on a one-to-one basis for an individual financial consultation, free of charge. We specialise in the provision of retirement/ financial planning advice.


Contact info

4.8

Excellent

TrustScore 5 out of 5

485 reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Professional Service

We had our meeting with Katie Doyle. Katie was very easy to deal with, she listened to what financial security we wanted in our retirement and did not try to influence our decision in anyway. I would definitely recommend Irish Pensions and Finance for pension advise on your well earned retirement.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I had a meeting with Pierre and he was patient enough to explain all I needed to know as well as answering my questions. Happy with the plan I signed up for and overall service.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Dean Johnston

Dean wasn't pushy. He listened to what I had to say, he explained things clearly and didn't appear rushed. I appreciated the way Dean interacted with me. I understand AVC's a lot more now and feel happy about my decision in relation to my future finances.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Pension AVC

Thomas was very knowledgeable, gave great advice and was very flexible with his time. Thomas was also available to answer any follow up queries. I would recommend IPF highly.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Rebecca Keogh

Rebecca was proactive in her approach and very informative, and I have great confidence in the advice she provided.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Financial Meeting with Pierre Kponsou

I had a meeting with Pierre Kponsou and he was so pleasant , helpful and he really was on top of his brief. He sent me a pre-consultation mail with a view to finding out exactly what I was looking to get from our meeting. I must say that approach was invaluable . It meant that when we had our meeting we both knew the scope and extent of what we would be discussing. This saved me in particular a lot of time and, with this approach in the future I would be much more open to having similar meetings with Irish Pensions.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Pension planning

Sarah really knows her stuff about pensions and AVCs and had answers for all of my questions. Thank you.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely happy with service

Had a consultation with Darragh McCoy this morning and I have to say he was extremely helpful and knowledgeable. Very happy with the service and especially that he used plain English explaining things.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

I was very worried about retirement

I was very worried about retirement. I knew that as it stood I would not have a full pension. Then four years ago Jack Garvey arrived into my life. He explained everything to me very clearly, answered all my concerns. He made a plan that was very thorough and did not leave me overburdened by pension contributions. I am now in a position where I will be retiring in two years on full pension, mortgage paid off, and a healthy lump sum. I really feel he spent time and effort on my case, it was all very tailored to me and my situation. I can't thank him enough.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Angel going above and beyond, so easy to speak with, very understanding to what I need, happy with the service

I have had the pleasure to speak with Angel about all polices available to me. I say talk because it felt like she had me and my families best interests and looked for the best quotes she could. Also she was honest about any questions I had which really helped me make some decisions, where she found a weak point that she couldn't help, she put me in contact with someone who could. I have no hesitation in giving ipf a full 5 marks, honest , to the point and most of all angel listened to what I want and delivered . Great work Angel and thank you for removing my finance future headache .

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer experience

Andrew was a fantastic consultant. He talked me through where my money would be and the investment opportunities that were available to me. Cannot recommend enough, fantastic customer service.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

I felt heard

I felt heard in what I was looking to achieve in my retirement plan and confident that I came to the right conclusion at the end of consultation.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful and reassuring advice

Nicole was very helpful and made everything very straight forward. She also reminded me to claim tax back on my income protection payments for last year, which I had forgotten to do! It was very reassuring to see how easy it is to update AVC's at any time. Nicole reiterated that it's no problem to increase, or decrease, AVC's at any time depending on personal circumstances e.g. pull them back a bit in times when there are other high monthly expenses and increase them when possible or as salary increases etc. come through. All very helpful and reassuring.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

IPF Review

IPF have been very informative and helpful in sorting out my finances and AVC’s. Their customer service has always been excellent over the years and no question is too much trouble.

June 3, 2025
Unprompted review

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