iPhoneFixUK Reviews 322

TrustScore 2.5 out of 5

2.6

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Rated 5 out of 5 stars

Part ordered was damaged in transit. Sorting replacement was very straightforward with helpful and understanding staff. I continue to use this company as my first go to place for my iPhone bits and... See more

Rated 1 out of 5 stars

Although items arrived in good time no VAT receipt was sent despite me requesting one at time of order. They do not answer phone or reply to emails. After fitting battery phone did not work. Bought an... See more

Rated 1 out of 5 stars

I bought and installed a replacement battery for my iPhone SE (1st Gen) in January 2021. After just 6 months the new battery has failed - my phone becomes unresponsive, and then dies, when the... See more

Rated 3 out of 5 stars

Ordered a replacement iPhone 6s battery. Followed online instructions on how to carry out removal and fitting. Connection did not seem to be very good. Several unplugs and plugs later, locate... See more

Company details

  1. Cell Phone Store

Written by the company

Nationwide company offering quality new parts for mobiles and tablets. Every part or repair is backed with our no quibble, 6 month refund or replace warranty, Our dedicated team are on hand to answer any questions from which part is needed to order problems. Use our free phone number, email or contact us via Facebook.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

322 reviews

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Rated 5 out of 5 stars

First class - buy with confidence

First class. Great prices, great service, great communications. I had a problem caused by the courier; I sent an email explaining what had happened and got a reply immediately. iPhoneFixUK were completely understanding and apologetic and they sent me a replacement the same day. Can't say fairer than that. Top notch, buy with confidence.

June 25, 2019
Unprompted review
Rated 1 out of 5 stars

Poor experience

Poor experience. Replacing a battery in iphone 5s looked easy based on watching the video on their web site.
It makes it look like an amatuer can easily open up the phone and replace the battery. I completed this with ease but what they dont warn you about is pry damage. My phone stopped working immediately after battery replacement. Upon inspection i couldnt see any damage but an expert under a microscope could see the tiny resisters had been damaged. As iphone have mircosoldering and tiny electonics it is not economical to have them repaired as labour cost is too high. I have been left with a dead phone.
iphonefix UK are really at fault here as they are selling their products to amateurs when really its an expert job for a trained and skilled person.

June 13, 2019
Unprompted review
Rated 3 out of 5 stars

Ordered a replacement iPhone 6s…

Ordered a replacement iPhone 6s battery. Followed online instructions on how to carry out removal and fitting.

Connection did not seem to be very good. Several unplugs and plugs later, located the connection.

Nothing but a flashing apple symbol.

Searched online from apple for advice. Reply said, either faulty battery(brand new?) or mother board defective?

Would not use again.

May 16, 2019
Unprompted review
Rated 2 out of 5 stars

IPhoneFixUK batteries

Battery arrived, now fitted and working. However, the battery is not a genuine OEM item as advertised.
Contacted iPhoneFixUK with no response.

I will not use again.

May 14, 2019
Unprompted review
Rated 2 out of 5 stars

What I ordered was not what I received

What I ordered was not what I received, I emailed asking for the correct item to be sent but have not had a reply, so now would like a refund but don’t know how to get one

May 14, 2019
Unprompted review
iPhoneFixUK logo

Reply from iPhoneFixUK

Hello Kirsty, please email: info@iphonefixuk.co.uk and one of our staff will arrange this for you.

Rated 5 out of 5 stars

Great service

Hi
Just like to say thank you.
Great product and great after care service.
I have now fixed my daughters phone with your advice.
Also fantastic that I got to speak with someone on the phone.
I will definitely recommend you to my friends and family.
Regards
Gordon

May 10, 2019
Unprompted review
Rated 5 out of 5 stars

Another happy customer

No problems - ordered Tuesday - got items next day and sorted out my dodgy I phone battery. Ordered tools too and worked perfectly fine. My wife has an I phone too and I would happily order another battery and any other parts if required from here.

Many thanks

May 9, 2019
Unprompted review
Rated 1 out of 5 stars

Item not received

Item not received. No response, from either seller or delivery organisation to enquiries on why goods have not been received.

May 9, 2019
Unprompted review
iPhoneFixUK logo

Reply from iPhoneFixUK

Please provide order number so we can get this tracked for you

Rated 3 out of 5 stars

Ordered on 1st May 2019 @ 6:38pm and…

Ordered on 1st May 2019 @ 6:38pm and paid for next day delivery it arrived 4th May 2019 @ 8:30am hence the low rating.

May 4, 2019
Unprompted review
iPhoneFixUK logo

Reply from iPhoneFixUK

Sorry Steve. It should have been with you by the 3rd May. Unfortunately, this was down to the courier as we had dispatched the goods on the 4th May. Our cut off time is 4pm hence the dispatch day being the 4th.

Rated 2 out of 5 stars

Never arrived

Ordered a battery on 25th and still hadn’t arrived when a had next day delivery it’s now the 28th.

April 28, 2019
Unprompted review
Rated 4 out of 5 stars

I ordered a genuine iPhone 6s battery…

I ordered a genuine iPhone 6s battery replacement however I was surprised when I received an after market part branded iParts4u the following day. I contacted them and received a reply in two minutes, they quickly arranged for the genuine part and a return label for the aftermarket part to be sent as well as a basic tool set for my troubles. I received the correct battery within three days of the initial order. I am very happy with the excellent customer service and fast shipping. Beware that the battery replacement doesn’t come with the tools required to open the phone as most sellers include this for free.

April 17, 2019
Unprompted review
Rated 3 out of 5 stars

Chosen iphone replacement battery not…

Chosen iphone replacement battery not as shown on advert. Photographs showed the battery in two photographs, one of which showed a tool kit next to it in the same photo. When the ordered item arrived, it contained just the battery, not the toolkit as shown as well. When contacted a free toolkit was dispatched the same day. An unnecesary hassle, although easily resolved.

April 11, 2019
Unprompted review
iPhoneFixUK logo

Reply from iPhoneFixUK

Sorry Gareth. We have sinced changed the images. The pictures of the tool kit was there to show as an optional extra but after we had seen the review, we could see how this was being misread. Again, sorry for the confusion but we have altered the site based on your review.

Rated 5 out of 5 stars

Very quick delivery and fantastic service

Very quick delivery, also friendly to speak with to handle any questions.
I mistakenly ordered 1 too many items, and they were very helpful in handling the matter and raising a refund.
Item was packaged okay too and works perfectly.
Fantastic service

April 11, 2019
Unprompted review
iPhoneFixUK logo

Reply from iPhoneFixUK

Thanks Paul for the review and we're happy to help our customers.

Rated 5 out of 5 stars

Delivery was very quick

Delivery was very quick. I have not yet fitted the battery, as I’ve been away, therefore my review is on the excellent order and delivery process. I would recommend this company.

April 10, 2019
Unprompted review

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