IRA Financial Reviews 1,831

My experience with IRA Financial and especially Nelza Martins has been outstanding from start to finish. The entire ROBS process was handled with the utmost professionalism, clarity, and attention to detail. Nelza guided me through each step, providing timely updates and ensuring that every part of the transaction proceeded smoothly.

What truly set this experience apart was the level of communication and personal attention — I never felt uncertain or rushed. Every question I had was addressed thoroughly, and the process of funding my C-Corporation business checking account was completed seamlessly.

I am deeply appreciative of the expertise, patience, and dedication shown throughout the process. I highly recommend IRA Financial to anyone seeking a reliable and knowledgeable partner for their ROBS setup. It’s a pleasure to reach this exciting milestone with such capable support behind me.

Thank you, IRA Financial and Nelza, for your exceptional professionalism and client care!

They processed my payment request 3 months late and refuse to pay the $50 extra fee I incurred because of their negligence. The customer service manager, doesn't even reply to my emails on this matter. It is difficult to communicate with them since they don't answer emails and calls, or they respond with significant delay. The company was responsive and reliable a few years ago, but in the last year I noticed a significant drop in the quality of their service. I will be looking for another company.

Tamara's service was extremely helpful and supportive from start to finish. She was quick to respond and made the process easy and stress free. Tamara had a really positive, welcoming energy that made the whole experience feel comfortable and encouraging. She also did a great job guiding me through the next steps, explaining everything clearly so I knew exactly what to do moving forward. Overall, it was a smooth and reassuring experience.

Morgan A was a pleasure to work with. She patiently answered all my questions and was a huge help! Thank you!

Morgan was patient, clear, friendly, fast

Cindy, went over and above helping me with the issues I needed taken care of. She was very patient and ensured that everything was taken care in an expedient time.

Morgan A was awesome.
I called needing help with how to do both an Employee Contribution and an Employer Contribution to my Solo 401k.
She was extremely patience with all my questions and ensured I understood when we were done.

Thanks Morgan A!!

Rick Forristall

The ROBS process can be difficult for somebody with no prior experience to understand. Maria Esposito took the time and walked me through each step of the process. It was more than customer services, I could tell she genuinely cared. I appreciate her hard work and patience.

Nelza M once again did a fantastic job with my request. She was prompt, attentive and verified that all my documents were correct before the transaction took place. Thanks again Nelza.

Suvie Fogelman answered my questions quickly and provided great feedback. She was very patient with me on the phone and was wonderful.

Nelza was excellent. This process is complex, IRAFinancial was the right one-stop shop for my ROBS program.

"I recently worked with IRA Financial to set up a ROBS (Rollover as Business Startups) account, and I cannot recommend them highly enough. A huge thank you to Maria Esposito, who was instrumental throughout the entire process. Navigating the complexities of a ROBS account can be daunting, but Maria made it look easy. She was professional, incredibly knowledgeable, and kept me informed every step of the way. Thanks to her diligence, my account was set up and funded quickly and without any issues. If you’re looking for someone who is reliable and truly knows the industry, ask for Maria!" The company itself does not do a good job of communicating or providing support, but the specialist makes or breaks this process. Having Maria in my corner made all the difference.

The ROBS process was very efficient. Maria did a great job helping me navigate the process and answering all my questions

Maria Esposito was such a pleasure to work with. She was very knowledgeable about the ROBS 401k plan and gave me a peace of mind while navigating the whole process. She would even call me after hours and answer any questions that I would think of. Thanks Maria

Two years later and Jenn was a great help getting a Certificate of Incumbency for my LLC, which she had helped me with in getting a new Certificate of Good Standing for a Change of Address in 2024! Super attitude, excellent understanding of the system, and I enjoyed practicing my Spanish with her!

I wanted to have a Roth IRA in a specialized investment area which involved a separate investment platform. Initially (about 5-6 years ago), though a bit clunky, I was able to invest in what I wanted and the reporting for the IRA's value was pretty easy to do. At that point, I would have rated IRA Financial "5". About two years ago, IRA Financial switched investment platforms for this investment. Since then, the service has fallen far short of my expectations or experience with the previous investment platform. Comparatively speaking, my investment choices are VERY limited, and many of the investments listed as "available to invest" are showing up with "no trades", "no market", etc. which I know is totally inaccurate. There is no explanation as to why, if they are listed on this new platform as being available to invest in, they are not tradeable. Getting to the investment platform is no longer intuitive. It is confusing at best. Reporting the value of the IRA is impossible at this point. When I click on the choices that IRA Financial personnel directed me to do via email, I get a blank screen with a tiny bit of writing that says, "No asset valuation found" or something similar. Repeated attempts to have IRA Financial simply EMAIL ME THE FORM so that can complete it have met with no success. Since it has been five years since I set up this IRA, I will look for alternatives that are more user-friendly and offer better customer service. What a pain.

Nezla at IRA Financial made a potentially complicated ROBS transaction feel seamless. She provided clear direction at every step, was always available for questions, and ensured my business was funded on schedule. Her professionalism and expertise gave me total confidence in my new business structure. Five stars for Nezla and the team!

Maria Esposito is made my experience incredibly smooth. She communicated everything to me and was prompt in returning my calls or emails.

Nelza, and Shanon provided me an excellent Roll over guidance and completed it ahead of schedule. I give kudos to IRA Financial as it was by far the complicated roll over one could imagine.