They responded quickly and set up an appointment on the same day. It might seem odd that the chap drives round and does the fix in his car but bear with him. He told me my phone was a special edition... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This service was great, as a disabled person they made it easy as they collected the device then repaired it and sent it back. Would def use again if needed. Its good to know that these places exist i... See more
Company replied
Excellent service! Very professional. The technician arrived exactly when he promised, communicating by WhatsApp advising of precisely when and where he would arrive. His car was full of high quality... See more
Company replied
After multiple unsuccessful attempts to have my iPhone 15 Pro Max battery replaced through Apple and their authorised repair providers, I finally came across Marty at iRepairMan – and I’m so glad... See more
Company replied
Company details
- Mobile Phone Repair Shop
- Computer Repair Service
- Mobile Home Supply Store
- Phone Repair Service
- Screen Repair Service
- Trade School
Written by the company
iRepairMan is a UK-based mobile device repair service, operating since 2015 and built on a clear set of values: Helping – Integrity – Advantage. These principles guide how we work, communicate, and support our customers. We repair a wide range of devices, including Apple iPhone, iPad, Apple Watch, and MacBooks, as well as Samsung Galaxy, OnePlus, Huawei, Google Pixel, and many other Android models. Our services cover screen and battery replacements, diagnostics, and general fault finding, with an emphasis on clear explanations and realistic expectations. We provide a call-out repair service, meaning we come to your home, workplace, or agreed location—often the same day, including evenings and weekends. Our main coverage area includes Central London and Greater London, and we also serve customers across England and the wider UK through our secure pick-up and drop-off repair service. Some device issues, particularly those involving liquid damage or internal corrosion, can be unpredictable. When this happens, we take the time to explain the risks, limitations, and available options before proceeding. If a device is not economically repairable, we are upfront about it. All repairs include a parts warranty covering manufacturing defects, and we aim to keep customers informed before, during, and after the repair. We don’t believe in pressure selling or vague promises. We believe in helping people, acting with integrity, and giving customers a genuine advantage through convenience, transparency, and dependable service. — iRepairMan Team
Contact info
128 City Road Old Street, EC1V 2NX, London, United Kingdom
- 020 7046 0476
- Hello@irepairman.co.uk
- irepairman.co.uk
4.2
Great
626 reviews
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and efficient service
Quick and efficient service! iRepairMan.co.uk fixed my phone at home on the same day. The technician was professional, and the convenience was unbeatable. Highly recommended for fast, hassle-free repairs!
July 12, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Frank Simmons,
Thank you so much for your kind words! We're thrilled to hear that you had a quick and efficient experience with our service. Our goal is always to provide convenient and professional repairs, and it's great to know we hit the mark. We appreciate your recommendation and look forward to helping you again in the future!
Best regards,
Company Director
DO NOT! The Stress and Frustration continue!!!Update from my review 05.08.2024
Phone finally received and of course unrepaired!
I can't believe I. gave this shop £75.00
For Pick up and Delivery this is basically what they have done to my phone
They've switched it "ON" then sent me a video via Whatsapp showing it
Confirmed by email quoted "it's been repaired and fully operational"
Asked the payment ....and to find out in fact it has not been repaired...
Anyway happy to get my phone back God knows what they have done to my datas as I cannot switch on the phone
WORST EXPERIENCE AND AWFUL SHOP EVER. SHOULD HAVE BEEN "0" STAR
Asked for payment
-----------------------
The Stress continues!!
since yesterday i was waiting for my phone to arrive
and today i was also waiting
then i received this email from royal mail
"Sorry, we were unable to deliver this item at 08-08-2024 as the address was inaccessible. We will attempt to deliver your item again on the next working day."
they were able to collect my phone from the same address 2 weeks ago and now i have asked them to send my phone back they are unable to! i wonder what address IRepairman used this is ridiculous!!!!
I will not stop reviewing this shop until i got my phone back! SAVE YOUR MONEY AND TIME AVOID THIS SHOP AT ALL COST!!!
-------------------------------------------------------------
Update: The Stress and Frustration continue
They have provided me with a track number delivery guaranteed by 1pm yesterday...it is now 3:31pm
still not have my phone...and they know i am going on holidays today!!! Horrible shop!!!!
-----------------------------------------------------------
Update from my review 05.08.2024
This is an update of my experience with IRepairman:
yesterday i have received an email from Trustpilot informing me that my previous review (05.08.2024) has been flagged by the sellers because it's contained harmful or false information.
I am thankful that Trustpilot decided to put my review back as this remains a honest review of what i have came through.
Looking back at the other clients reviews about the fees they have been charged, i have myself beeing charged for £75.00 because of what they've called diagnostics time consumed with my phone.
as i didn't want to deal with the stress and frustration i ended up paying this fee
I still find it awful that once again, they've emailed me saying my phone was repaired and fully operational, that they will be sending the phone by 1pm "tomorrow", that they've asked me for payment for a total of £189.99....which i have paid within 15mins...then they've contacted later telling me that they've found some other issues involving battery and this will take more time...
i did tell them when i sent my phone the battery health was 84% and this was checked by Apple Store and the port was the issue...
Anyway, i did tell that i am not willing to pay anymore on top of what i have already transferred as based on their email my phone "is fully operational"
I've asked them to resend my phone back.. by emails ad by whatsapp...total silence!
And when i told them that i have got my bank involved all of the sudden i received responses not one but twice!!!! Miracle!!
I have asked them again to resend my phone as it was as i had enough of this nonsense specially that they have access to all my data, ID, Banking, Pictures, Emails etc... -remember i provided them with my pin code they've asked me enabling them to fully assess the "battery" (i still don't understand why pin code is needed as if they want to test the battery all they have to do is to open the back of the phone, anyway i am not a technician, this is just my thoughts)
After exchanging emails back and forth they finally decided to send my phone back and they've taken away the so called "repaired fully functional" from the phone.
They've explained that it took more time for them to put back the phone as it was and plus diagnosics etc..that according to them it is a win-win situation that they ONLY charged me £75.00 and they refund me £114.99
Awful and disgusting! they've kept my phone for 2 weeks, frustrations and stresses they've caused and they cannot even fully refund my money!
I have suggested that i will pay for the delivery only but hey this is what it is...
I am today waiting for my phone to arrive based on their email yesterday.
AGAIN do not use this Company thinking you will save money and time..because clearly Time, Communication, Service are not their strong points...but if you have money to throw away and fancy some frustrations and stresses then feel free to get in touch with IRepairman they are very good on that indeed!
July 26, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Customer, We are sorry for the inconvenience. Please contact support@irepairman.co.uK to discuss how to resolve the issue. I’m sure they will help you.
Regards
Great service. Recommend!
Great service. Good communication. Phone back up and running. Very happy customer. Would highly recommend.
August 1, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Mark Baker,
Thank you so much for your wonderful review!
We are thrilled to hear that you had a great experience with our service. Good communication and ensuring your phone is back up and running are top priorities for us, so it’s fantastic to know we met your expectations.
Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Thank you once again for choosing our service.
Best regards,
Company Director
Quick, flexible and efficient 5* Sevice!
Maratib was fantastic! I got in touch with him on behalf of my sister, who had an issue with her screen and couldn't use her phone.
Maratib swiftly responded to my query and arranged a meeting within an hour. It took him 25 minutes and my sisters phone was good as new! He was very patient, explained his process whilst repairing the phone advised on ensuring the issue doesn't happen again. Couldn't recommend this company highly enough!
July 25, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Ella Franssen,
Thank you so much for your fantastic review! We are thrilled to hear about your positive experience with our service and with Maratib in particular.
We understand how important it is to have a functioning phone, and we are delighted that Maratib was able to assist your sister so promptly and efficiently. Our team strives to provide quick, flexible, and efficient service, and your feedback confirms that we are on the right track.
Maratib will be pleased to know that his patience and thorough explanations were appreciated. We are proud to have him as part of our team, and your recommendation means a lot to us.
If you or your sister have any further questions or need assistance in the future, please do not hesitate to get in touch. We are always here to help!
Thank you once again for your kind words and for choosing our company.
Best regards,
Company Director
Great job
Great job, You don’t lose your phone for a few days while it’s repaired. It’s done in your home while you wait.
I’ll use them again.
July 24, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Graham,
Thank you so much for your kind words and for taking the time to share your positive experience! We’re thrilled to hear that you were satisfied with our in-home repair service and that it was convenient for you.
Our team strives to provide fast and reliable service without the hassle of losing your phone for several days. Knowing that you had a great experience and plan to use our services again is the best reward for our efforts.
If you ever need assistance in the future or have any questions, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
Company Director
Irepairman we're absolutely fantastic
Irepairman we're absolutely fantastic. A very quick prompt service at home and priced reasonably for the speed. My phone was fixed within around 40 minutes. Highly recommend.
July 23, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Liz Goldie,
Thank you so much for your wonderful review! We are thrilled to hear that you found our service quick and reasonably priced. It’s great to know that we could fix your phone within 40 minutes and meet your expectations.
Your recommendation means a lot to us. We are committed to providing excellent service to all our customers, and feedback like yours is a great motivator for our team.
If you need any further assistance in the future, please don't hesitate to reach out. We are always here to help.
Thanks again for choosing iRepairMan!
Best regards,
Company Director
Great, fast & easy service!
My experience with Maratib was so amazing! I was very impressed with how fast and easy he made this process for me. I was without my phone for several days in a foreign country and he was very easy and quick to communicate with while I was on my way into London. I’m so lucky to have found this company. If I could rate them one thousand stars I would! Thank you again!!!!
July 20, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Cami Ezernack,
Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with Maratib and our service.
We understand how stressful it can be to be without your phone, especially in a foreign country, and we're glad we could make the process quick and easy for you. Maratib will be delighted to hear your kind words.
Your satisfaction is our top priority, and your feedback motivates us to continue providing excellent service to all our customers. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Thank you once again for your kind words and support. Safe travels!
Best regards,
Company Director
Email and other support
Great service - helpful and efficient. Definitely recommend:
July 9, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Robert,
Thank you so much for your positive feedback! We are thrilled to hear that you found our service helpful and efficient. Your recommendation means a lot to us.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Best regards,
Company Director
Super easy to deal with
Super easy to deal with. Came to my office exactly when promised, fixed the phone on the spot and was very amiable and courteous.
Would recommend highly for convenience and reliability.
July 4, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Gavin,
Thank you so much for your kind words and for taking the time to leave such a positive review! We are thrilled to hear that you found our service convenient and reliable.
It was our pleasure to assist you and ensure your phone was fixed promptly. We pride ourselves on providing excellent service, and we are glad to know that we met your expectations.
Your recommendation means a lot to us, and we look forward to serving you again in the future. If you have any further needs or questions, please don’t hesitate to reach out.
Thanks again for choosing us!
Best regards,
Company Director
The turnaround time and communication…
The turnaround time and communication was great. However, my screen was not placed properly and only noticed after removing the elastic bands after 24 hours. The front camera is affected and the screen is weak and cracks on it's own because of the placement.
June 30, 2024
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Customer,
Thank you for your candid feedback. We’re pleased to hear that you found our turnaround time and communication great, but we’re truly sorry to learn about the issues you experienced with your screen replacement.
Your satisfaction is our top priority, and it’s clear we didn’t meet our standards in this instance. We apologize for the inconvenience and the impact it has had on your device.
We are committed to making this right. Please contact us at your earliest convenience so we can arrange to fix the screen and ensure your device is functioning perfectly. We will prioritize your repair to minimize any further inconvenience.
Your feedback is invaluable in helping us improve our services, and we appreciate your understanding and patience. We look forward to the opportunity to resolve this and restore your confidence in us.
Thank you for bringing this to our attention.
Best regards,
Company Director
Don’t Turn Up and Don’t Keep to Their Promise!
What a joke! They called me on Sunday morning and said they’d be with me early to mid-evening. Great. But instead I got a text apologising for the no-show and would tomorrow be okay. I texted back to say it would be okay, and could they give me a time. It’s now 09:05 on Monday 15/7/24, and there’s been absolutely NO communication from this shower at all! I wouldn’t rely on them; not only do they not show up at the appointed hour, but they can’t even be bothered to put things right when it happens. I’ll now have to go elsewhere. Beware an outfit with forked tongues!
July 14, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Hi Joan,
Thank you for sharing your feedback with us. We're truly sorry to hear about your recent experience and deeply regret the inconvenience caused by our missed appointment and lack of communication.
We take full responsibility for not meeting our commitments and understand how frustrating it must have been for you. Your feedback is invaluable and highlights areas we need to improve on to provide the service our customers deserve.
We are committed to making this right and restoring your faith in our service. If you could give us another chance, we'd like to offer you a priority appointment whenever you get a chance, along with a discount as a gesture of our sincere apologies. Our team will be in touch with you immediately to arrange this and ensure you receive the prompt and reliable service you should have experienced from the start.
Thank you for bringing this to our attention, and we hope to turn this experience around for you.
Warm regards,
Company Director
Very knowledgeable iPad, iPhone and Mac engineer who does home visits
I dropped my iPad yesterday afternoon and it broke. I found IRepairMan on duck duck go and checked his rating with TrustPilot.  I filled out the form and got an email back within an hour. We discussed the issue. I paid by bank transfer and next day Mr Ali cams and fixed it quickly. He was very pleasant and meticulous. I will use him again any time I have a problem with phone or Mac.
July 5, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Hi Alan,
Thank you for sharing your incredible experience with us! 🌟 We're thrilled to hear that our knowledgeable engineer, Mr. Ali, was able to provide such prompt and meticulous service to get your iPad back in perfect condition.
Your detailed feedback highlights exactly what we strive to achieve: quick, reliable, and professional support right at your doorstep. It's wonderful to know that you found us through DuckDuckGo and that our TrustPilot ratings reassured you.
Your kind words and trust in our service mean the world to us. We're here for you anytime you need help with your phone, iPad, or Mac. We look forward to assisting you again in the future!
Thank you for choosing IRepairMan and for your inspiring review.
Best regards,
Company Director
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Hi Hayley,
Thank you for your wonderful review! 🌟 We're thrilled to hear that you found our service fast and efficient.
Your satisfaction is our top priority, and it's great to know that we met your expectations. If you need further assistance or have any questions, don't hesitate to reach out. We're always here to help!
Thanks again for choosing us and for your kind words!
Best regards,
Company Director
iRepairMan
Excellent service
Excellent service, extremely efficient and replaced my cracked screen, good as new!
July 1, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Hi Joanna,
Thank you for your fantastic review! 🌟 We're delighted to hear that you were pleased with our efficient service and that your screen now looks as good as new.
It's our top priority to ensure our customers receive the best possible service, and your feedback reassures us that we're on the right track.
If you need any further assistance or have any questions, feel free to reach out anytime. We're always here to help!
Thanks again for your kind words and for choosing us!
Best regards,
Director iRepairMan
Maratib was amazing!
Maratib was amazing!! Both at fixing my phone that looks brand new. He was very calm and customer service on point! Excellent conversation! I honestly cannot rate him enough!
June 23, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Sol Luz,
Thank you so much for your glowing 5-star review! We're thrilled to hear that Maratib provided such excellent service and made your phone look brand new. His calm demeanour and top-notch customer service are indeed valuable assets to our team.
We're delighted that you enjoyed the conversation and had such a positive experience. Your kind words and high praise mean a lot to us.
If you need any further assistance or have any questions, please don't hesitate to get in touch. We're here to help!
Best regards,
Customer Service Support
100% recommend
100% recommend! Called and had my cracked iphone screen replaced same day. Incredible, professional service. The replacement screen seems better than the original Apple one, it almost feels like I’m wearing glasses when I’m not. Brilliant!
June 19, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Claire Pierrot,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had such a positive experience with our service and that your new screen feels even better than the original.
Providing professional, same-day service is our goal, and we're delighted to know we hit the mark for you. Your kind words and recommendation mean the world to us.
If you ever need anything else or have any questions, please don't hesitate to reach out. Enjoy your perfectly clear screen!
Best regards,
Customer Service Team iRepairMan
Do not use - service disgraceful
Initial issue was the quality of the screen used to repair my phone. Was not brand new as expected and was installed with scratches/marks.
Went on holiday after this repair (issue of the screen quality still pending resolution) and my phone casing melted away from the handset. The seal had not been replaced correctly - resulting in my phone battery expanding and a few minutes later my phone switched off and never turned back on. I had to purchase a new phone whilst on holiday and lost all my photos/data. Email sent to the company informing them of this - no responsibility taken. Only £34.99 offered to resolve the initial faulty screen installed. Do not use this service.
Response received from company- claim that they are not at fault and they are confident in their "quality" products used. Do not recommend.
June 19, 2024
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear D Gray,
Thank you for your feedback. We're sorry to hear about your experience and want to address your concerns promptly. Please contact our customer service team directly at 020 3718 8773 so we can investigate and resolve this issue for you.
Thank you for giving us the opportunity to make this right.
Best regards,
Customer Service Manager iRepairMan
Very Professional service
Very Professional service. Maratib is a personable and respectable man. I will be recommending this service to everyone who damages their phone.
March 12, 2024
Unprompted review
A really first class service
A really first class service. They actually answer the phone and respond to e-mails! I couldn't praise them more highly. For busy people who don't have the time to go to an Apple repair appointment or process - it's essential and excellent value.
June 12, 2024
Unprompted review
Great service
Came to my place and replaced my screen, I did not lose any data , basically done the job that EE couldn't, am more than pleased with the work and service provided
June 10, 2024
Unprompted review
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