Iresa Limited Reviews 1,267

How are they still in business?
Unable to raise a bill.
Unable to accept a meter reading
Raised DD amount without need when account was in credit and payment was above their estimated annual spend.
Failed to produce a final bill for >3 months
Failed to issue a refund
Can't answer the phone
Can't respond on their own portal
(If you read their website they don't even have a great grasp of English)

Its a mystery how these people are allowed to remain in business.

Forced into paying an advanced payment on a service that was not wanted when moved into the property being assured our preferred suppliers would take over the account and would receive a refund .... fast forward 4.5 months and after refusing to switch the account on no less than 4 occasions and after numerous complaints followed by reassurances the switch could happen they have just rejected the switch again claiming that they are owed money and need to supply a meter reading! meter readings are standard practice when switching anyway and no reason to refuse a switch, just more delay tactics. What the hell are you playing at!? Ofgem have been kept informed of the situation over the last two months and are about to be updated so they can step in to help.

This site is not prepared for company like iresa. Trust pilot should have an option to give 0 stars because that is what ireasa is worth. One year is not enough for them to set starting point and in one year they responded for 2 emails fro 20 and only for first 2 moths then 9 month nothing and they start to talk with me just after complain to Ombudsman. But even now still can not give finall bill and I cloesd account with then in Aprill. Avoid them at all cost.

Iresa is the worst company I have ever dealt with. I changed supplier at the first opportunity because they took too much money, never issued electricity bills and never responded to support tickets or emails. The queue to speak to them by phone is ridiculous and the call centre staff lie to get you off the line. After the contract had ended and I was being charged by the new supplier, Iresa failed to refund my credit balance and then took 2 more payments so that they owed me in the region of £1,000. I had already won a decision with the omdudsman who awarded me £30 which Iresa simply added to my credit balance. Ultimately, I was refunded through the DIRECT DEBIT GUARANTEE SCHEME. I suggest everyone in this position goes down the same route instead of wasting their lives waiting for replies or waiting on the phone.

In response to the following:
Reply from Iresa Limited

Hi Shaun. I'm sorry for the experience you had. However, I can't recommend that customers pay by BACS as a first option. It takes a lot more time for that to be credited to your account than if we request a payment through direct debit. We have recently expanded our call centre and this has had a massive impact on our call wait times as well as the response rate for support tickets. If you still need assistance with your account, please email with your customer ID number and I'll be able to look into this for you personally.

Kind regards,

Martin
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Since my last review I paid the full balance owing, this was acknolwedged, I contacted my new supplier and asked them to initiate the switch and again it was refused by IRESA. IRESA instead placed a new charge against the account and I am still stuck with them.

I added a support ticket on 13th April 2018 regarding this issue and to date have not yet had a reply addressing the matter so that it can be concluded.

Avoid like the plague. I just read the previous reviewer and my experience is almost identical. Their administration is beyond a joke. They should receive awards for their incapability. Never received an actual bill for electricity used for the whole year. They are totally unable to produce one because of a false first reading which I corrected within a few weeks.
I have left them now but they owe me up to £300. Will I ever see that again? Looks like another job for the ombudsman.

Update on Iresa.
I have now received the rebate of almost £300 thank goodness. It was a struggle but it has been done.
I have been running two accounts with them, one my own and the other for a family member. I am still struggling to get my account finalised and they have blocked my transfer three times up to now. I was supposed to be switched in March but still waiting in June. They always say that they have not received my final reading no matter how many times I send them and my new supplier says they have done the same. Sorry but I have no trust in IRESA based on the last years experience. They must smarten up their customer service.

Firstly, if you pay by direct debit if your account is in debit at the end of the month they not only take your direct debit payment but also they take another payment that month for the amount your account is in debit.
2nd if you try to call them you can never get through, you are told you are 50th in the queue. They advise to email, which I did over a query. I sent them an email on the 7th February and had a reply on 11th May

Customer support system totally shocking. They respond to email with acknowledgement of receipt of email and they will respond within 5 working days, which never happens. The only way to try and resolve an issue is to hang on the phone, some times as long as 40 mins. Have now switched but had problems with them blocking it.
Avoid this company at all costs, not worth the hassle even though they have a cheaper tariff.

They don't reply to emails or calls.
I submitted meter readings every moth, there system acknowledged the readings but for months they keep sending me estimated bills, and their estimated reading was always 100 unit more than actual use.
So I end up paying much more than I use.
I switched to smart meter so I can get accurate bills but after three months switch to smart meter it never show up in dashboard and I was still getting estimated bills.
End up switching to another supplier. almost 60 days after switching still waiting for final bill and refunds.

My year contract finished with Iresa in Feb of this year, my account is showing as several hundred pounds in credit but as yet I have not be able to get Iresa to issue the final bill and refund the amount in credit.
I have tried contacting them via phone (which is useless as you will be on hold for hours) and via there support tickets (which is also useless as no one replies). I have opened a case with the ombudsman but have to wait a little longer to progress it. I would advise anyone to avoid this company like the plague!, they should be shut down for diabolical customer service.

I always considered myself pretty provider changing savvy, well, that was until I signed up with Iresa. Throughout the year of provision, there were no major issues, only when I needed to contact them once and it was just not possible by phone, did I think it was a bit strange. However, the time came when I wanted to change provider and the 'fun' really started. Looked around, found a good deal and let the new provider deal with it - as you do. No, you cannot do that as an Iresa 'customer'. When the day of the change-over drew closer, I discovered a 'ticket' (their name for a message) from them on my account. They had taken it upon themselves to sign me up for another year of a fixed dual fuel tariff with them. Five minutes later they wrote how sad to see my electricity account go elsewhere (but my gas staying with them). Eeeehhhmmm - what???? Both accounts are in credit, amounting to over £300! And of course they don't reply to messages and if you try to phone them, prepare yourself to queue up with about 80-90 fellow Iresa victims hanging in the phone line in front of you. It's soul destroying. I have been in touch with the CAB already and the Ombudsman will assist after eight weeks.
For the matter of saving a few pound, go elsewhere and save yourself the stress I have to put up with now.

I have been with Iresa for 6 months and ti,s by far the worst supplier i have ever had can't wait to leave PLEASE PLEASE think twice before joining

I've just had my 5th objection to move the account due to my Gas being in debt.

The balance is £0.00

Iresa's system counts that as a debt and automatically placed the objection.

Still - only took 25mins to sort this time, normally an hour.

Terrible on every level. Couldn't perform a simple account merger, kept charging me months after I told them to close my accounts, ignored queries submitted through their website for months on end, no longer seem to bother with basic security on the phone and every employee of theirs I speak to tells me a completely different story about what the problem is. Just laughably incompetent.

Further to my earlier review, Iresa Ltd never issued a final bill and Iresa Ltd's CEO never replied to my email to him. I therefore forwarded a complaint to the Ombudsman who succeeded in getting Iresa Ltd to issue a final bill for my gas and electricity supply, overdue since January 2018, which is when I switched to a different energy company. They now have 28 days to issue a refund to me as my account is in credit, let's see what happens...
In light of the above from 2 stars my rating has now become a 1 star.

UTTERY USELESS COMPANY THAT SHOULD BE CLOSED DOWN BY OFGEM.

I’m waiting for a refund, moved house but they’re still charging me despite 2x1hr phone calls and many emails. I will probably have to take them to court to recover the money. Cheap prices but definitely not worth it!

Please don’t be fooled by low prices like I was! I read the reviews and thought I’d never need customer services, what an idiot!
Upon leaving Iresa I was in credit (almost £400) and the problems started when you need customer services: they do not respond to emails, I tried to call and would be disconnected by them (1hr and 13mins was my record for being on hold to them before they disconnected the call).
Today I finally get to speak to a human and credit where it’s due, I spoke to an advisor called Nathan who was very helpful and issued my refund immediately, shame I had to wait 9 weeks to get it!
Positives: cheap energy
Negatives: absolutely rubbish customer services, don’t be driven purely by price like I was!

Utterly atrocious service. It's all been said in previous reviews here so I shan't waste my time repeating it all, particularly in view of the huge amount of time I've already wasted on trying to communicate with these utter charlatans over the months. Avoid at all costs.

Unfortunately the poor reviews on here are correct. I changed supplier from Iresa after 12 months of hassle. Still not received a final bill from Iresa. Account still shows as active. No reply to emails or 9 support tickets. Unable to see statements online. Poor customer service despite a message on their website stating they were trying hard to rectify the problems. Do yourself a favour and use someone else.