Iresa Limited Reviews 1,267

CANCEL YOUR DIRECT DEBIT . IRESA IS CRIMINAL there is no other way to say it. No bills for months so you have no idea what you're really using, then every line of every bill incorrect in their favour. They don't credit your direct debit payments to your balance so it looks like you are increasing in debt whilst at the same time they hike your payments by 50% using building up credit as an excuse and they will use every single excuse possible to not let you switch to another supplier by using an objection so you are effectively locked into them whilst they continue to take direct debits. Do what I did and CANCEL YOUR DIRECT DEBIT irrespective of where your balance is and let it run down to the point where THEY START BEGGING YOU. The management should be shot and and the employees should be flogged they all know what they're doing, one day it will come back to them. I got out, sympathies for the rest of you. A V O I D.

The fact that Iresa now has a dedicated role to deal with the volume of negative Trustpilot reviews may be a clue as to the extent of the problems this company has. However, for this very person to then say:
"While the majority are satisfied"..........Really!
If this is the case please explain why is there Ofgem intervention,a ban on taking on new business and the worst ratings I have ever read on review sites. I urge every customer with issues to contact Ofgem and raise a complaint. My issue has taken nearly six months to resolve and even then this joke of a company leaves it right until the last day to comply with the Ofgem order showing customer service is not a priority.

Martin
I feel obliged to respond to your recent reply.
The reason customers have resorted to social media reviews is their attempts to achieve a resolution either by phone/e-mail/website tickets proved fruitless.
I still challenge your view majority of customers are happy with the service especially since it is usually towards the end of year one when problems manifest and many would not yet be at this stage.
You claim customers not having left is an indication of their content- this is incorrect since hundreds if not thousands are currently trying to do so but stuck in the same loop as the rest of us where you have our money and will not refund it!!
I suggest you become a little more realistic about the dreadful service delivered by Iresa since burying your heads in the sand will not bring about positive change.

Their accounting system is totally shambolic. I switched supplier on 15.02.2018 and have only just received my final account today, 24.05.2018 plus a refund which was due to me. This is only after several emails and phone calls and using Martin Lewis' "Resolver". Three months to issue a final bill - unacceptable.

This company answer zero emails. The phone number is not shown on bills and needs a detailed search on their website to find it; then it takes 1 hour on hold to get to speak to someone who then is completely unprofessional and says they will issue amended bills/refunds within a few days and now its 6 weeks and now I get an email from them saying they haven't got my final meter reading when I told them it on my phone call????

I'm finally off and away from Iresa after a torrid time. The worst energy supplier we have ever used and no longer the cheapest if you use a reasonable amount of gas so absolutely no point in staying with them.

The Energy Ombudsman was the saviour - quick to resolve and also awarded me £30 compensation. You have to wait for 8 weeks after raising a complaint with Iresa before you can refer to the EO.

I note that there is an earlier comment from an Iresa spokesperson saying they don't close off tickets before they are properly actioned. That is not what Iresa told me when I raised the same point and I quote "In regards to the closing of the ticket before rectifying the issue fully, while you are correct that the particular issue has yet to be resolved, rest assured that internally we are still working on that problem."

Move on!

Terrible company, failed to repay over-payment when terminating contract. Appalling if not criminal.

We have been trying to cancel our account with Iresa since November of 2017 after moving property.

Despite a numerous emails and even a confirmation over the phone, when you finally get through to them, that they will close my account, they continue to send monthly bills!

We have put in writing that we wish to make this a formal compliant and they still do nothing.

Update: having emailed Martin below, our account should be closed very shortly. Credit where it is due, he has possibly been able to resolve our problems quickly- its simply a shame that there aren't more people within Iresa as responsive.

Worst energy company I have ever dealt with, please stay away from this company, they are so incompetent, they will keep hold of any money owed to you, they will not reply to any emails, virtually impossible to get through on telephone, absolute nightmare of a company, I cannot understand how they have been allowed to continue trading.

If you could put a minus star rating then I would give it. When they take your Direct Debit it sits on your account for days pending. When contacted them reply was there was a problem with my Bank which there is not. Finally spoke to someone today and told that the reason for this is because there is a 10 day cooling off period for Direct Debits. I explained that in all my years of paying by Direct Debit never had this problem. Asked if we decided to stop the payment then that would be ok but told it does not work like that. They ask for our meter reading on 21st of each month and even after submitting it they then estimate the bill on the last day of the month so now send another reading on last day of the month. Will be looking to move but looking at the other reviews that will be horrendous as well. Of gem or somebody needs to sort this Company out. As soon as can get away from them the better.

If I could give it NO stars - I would.
I blame myself - I saw some bad reviews and thought - it can't REALLY be that bad - wrong... it is!
Charged me for paper bills (what paper bills) and ignored request for reimbursement, charged weird amounts that didn't relate to any bills, blocked my move to a cheaper company saying I was £20 odd in debt, just before taking £135 out of my bank....(still didn't let the move go ahead) and finally ... Can anyone make head or tail of their billing???.. I can't ( and for my crimes I belong to Mensa)... so all I can say is that an amazingly convoluted mind must have dreamed that up in a nightmare. Ah well - lesson learned - trust other folks reviews!

Appalling customer service.
Impossible to deal with either by phone or email.
Have billed me twice on same invoice for same period on electric. This has happened more than once. Hence overcharged.
They moved money from my electric account to gas account leaving my electric £70 owed. This was not clear on bill.
The bills are incorrect when you calculate actual usage.
They fail to read and answer queries, they simply state bills are correct.
I am now having to approach ombudsman and or MP.
Don’t go with this company / biggest mistake I made but until I can resolve my query I am stuck with them

Nightmare from start to finish
Iresa is by far the worst company I’ve ever dealt with. They managed to mess up when I transferred to them last year and I had to get the Ombudsman involved then to get any sense.
On the 2nd May I moved out of a property and called Iresa to give my last meter readings. They claimed I owed £117 which seemed to appear from nowhere but I agreed to pay just to get them out of my life after so much stress.
For some reason you cannot make a card payment so we had to set up a one off direct debit. The £117 was taken from my bank account on the 10th May and I sighed relief to see the back of them. I found it odd that I never received confirmation my account was closed.
I have now been contacted to say Iresa have blocked the new tenant at the property from switching to British gas when they moved in ( which is their legal right). Due to money being outstanding, I then logged onto my old online account and the £117 has not been put on to the account, even though they happily took my money on the 10th. The new tenant is a 70 year old man and does not deserve to suffer at the hands of Iresa’s incompetence. I feel terrible for him for inflicting Iresa on his life. I worry for his health as it is already causing him stress and confusion.
I called the Iresa call centre to find out what’s going on and after questioning the girl on the phone she told me ‘she herself is sick of Iresa and dealing with constant complaints all day and is starting a new job at the end of the week’ It would be comical if it wasn’t so serious. I’ve also sent emails but have had no reply.
I fear I will now have to involve the Ombudsman again and fear for the 70 year old man this now affects. Even with the help I can try to give him. I beg you Iresa to have some decency if you read this and do the right thing before you inevitably go broke or are closed down by the relevant authorities.

Appalling company. Incompetent and / or deceitful. I have referred my extortionate bill to the Ombudsman. The entries on my on-line account have changed about 4 times this year so far. When I tried to change supplier Iresa always object and block my leaving them. Have nothing to do with these scam merchants.

Just saw the offer of help now from Iresa, that is, five months after I had sent them six emails about my account - none of my emails were answered by Iresa - though I received automated replies which show that I had sent them to the correct address. The Ombudsman is already dealing with my complaint and I will put my trust in them to sort out this issue - Iresa had numerous chances to do this, but just ignored me. I repeat, do not choose Iresa as your supplier and my advice to those who are with them, is to leave them as soon as possible.

Awful. Cowboys. Crooks. Avoid.
- They keep blocking me leaving. I'm now on attempt no.4.
Always in credit, until they charged me twice one month. *Their* mistake and being slow to update account/refund me meant account in red. I paid the outstanding PLUS the amount of my DD in order to clear 'debt' and move company.

Block wasn't lifted. Similar has happened again and again.

Beware online statements - entries get DELETED so you can't track what has happened.

- Request for a refund of the excess credit in my account ignored - for a month. They only responded after they double charged me - refusing request.
- Customer service as bad as everyone has said

Update 5/6/18
STILL wont let me leave. I have been with a new supplier for a month - and have paid two bills with them. IRESA has issued me with a final bill. Having called IRESA they say they are still the supplier, have not lifted their objections (despite reassurance to contrary). IRESA could not escalate this as manager on another call. Again I ask for this to go through complaints procedure. And I have emailed Martin as below. AWFUL.

Update 11/7/18
Have now discovered that their unnecessary "estimated reading" in February, rolled back my meter by 197.1 units so have been charged twice for those units - that's an extra £25 worth of electricity.

Why, when I submitted a reading on Feb 24 that was accepted, it was necessary to to do an estimated read on Feb 28 I don't know. To estimate that my meter had gone backwards just compounds this epic incompetence.

Despite my switch now having gone through (I think, this time), I'm still waiting for a final bill, and refund of what now will be c.£100

I see with curiosity, that my last few bills also have differing opening and closing balances.

This would be funny if it weren't eating my time, money and patience.

I have had so many problems, I'm actually afraid to leave Iresa in case they create new ones. Why have a market where a supplier can potentially trap you and randomly bill you?

Ignoring meter readings and them making up their own is probably the root of half of their problems.

The billing is complete nonesense.

Reading the reviews, it looks like I'm not alone. How is this mess allowed to happen?

Extreamly poor customer service. Takes months to resolve any form of issue. Emails go unanswered until you eventually phone them up and wait on the phone for at least an hour and a half before speaking to someone with a very bad attitude. After repeated calls and a lot of wasted time, meter readings were still not entered into their system correctly, leading to incorrect billing! Do not deal with this company! Terrible!

They are the worst company I have ever dealt with!!!
Due to the very poor customer service and having to wait on the phone for over an hour at a cost of over £5-00 each call. Then when you eventually get to speak to a person rather than resolve the problem they create more. It has taken me over 3 months to change supplier due to the unprofessional way that Ireas operates. My only option in trying to get a resolution is to contact the ombudsman on two occasions still waiting to get a positive resolution to what should have been a simple switch of supplier.

What a joke of a company. Still waiting for a refund after 4 months. Useless company.

Don't go near them!!!! They are useless. I got a bill for £516.72 out of the blue because the computer had rejected two readings for some reason and they didn't contact me. I paid £174 2 months previously to clear the bill and get it back on course and then wallop. Customer service agents are useless and have no autonomy.

STOP Iresa!

I left 6 months ago!

Hey Iresa, why are you still claiming to take metre reads and bill me for the electricity that I have used from another supplier!

So we are 100% crystal clear, I owe Enstroga not Iresa, they have supplied me since the 14th November 2017 and we are all square after waiting 150 days for a refund, yet as of today 15th May 2018 you think I owe you £214.74 Go and whilst for it.

Also is this harassment now?

Only advice I can give you is to close your business down, you are a waste of space and time!

Gladly not a customer of yours anymore!

Paul