Iresa Limited Reviews 1,267

Can't give it no stars otherwise I would. Quite simply the worst company I ever had the misfortune to deal with. A new law was brought in by way that you cannot switch provider if in debt with current provider. Iresa know this and exploit it to their gain. They will only take direct debit or cheque payments and by the time that these are processed the account has miracoulously gone into debt. When you contact them again and pay another higher amount (again by DD or cheque) to clear acoount yet again the account is in debt (according to them) and they won't release to the new provider. I have rung them and made offers to pay by any card or BACS payment to clear account and they refused to take payment. This is now in the hands of OFGEM to resolve as I am not willing to have any further contact with this thoroughly disreputal and corrupt firm. AVOID AT ALL COSTS! I feel sorry for the staff but suspect and hope these crooks will be out of business very soon.
@Martin Iresa Ltd nice try but we did that more than once! This is just your way of trying to extort more money from your poor victims (won't call us customers as that denotes being treated with custom). You can't try and get your appalling company out the dire mess they are in and can over 85% of poor reviews with 1star all be wrong?
*Update 18/7/18* Ofgem ruling against Iresa ltd - Summary below
• confirm in writing it will not block any attempt to transfer the supply within 28 days of it confirming this in writing;
• confirm in writing you may pay the final balance by BACS payment and provide the bank details this payment should be made to for when the final bill is produced
• provide an apology in writing; and
• apply a credit of £50 to the account as a gesture of goodwill in recognition of the shortfalls in customer service you have experienced.

Avoid at all costs, that's my advice. Switched from Iresa end of November 2017 and have been trying to have the account closed for the past 6 months. They claim they have not received electricity reading from new supplier (who have sent both readings, otherwise they could not start billing me!). I have sent all information requested and still get fobbed off. Everytime I ring, I get told something new and more delays and now something to do with data collectors, the list of excuses goes on. This looks like a common pattern here reading other reviews. My other advice is that not to be as nice as me (for 6 months) and if you are closing account, start complaint procedures within 2 weeks of switching, as you have to wait 8 weeks after initial complaint, before you can approach the Ombudsman to look into the mess they cause, as I have just learnt. My guess is another 8 weeks, which will bring this saga to 8 months.

Cheap and cheerful. never called customer services as always sorted any issue through the online portal. refund of excess credit after a year was done within a week. only downside is direct debit must be on the 20th of the month.

The quick response from Martin was not only reassuring that something would get resolved, but also his actions need to be commended. My account is now completely up to date. I also really like the new online tools such as trend analysis.

I've changed my mind, give these guys a chance. Please keep up the good work Iresa!!

This company is truly shocking, they fraudulently take money out of your account, huge waiting times just to speak to customer service to be fobbed off, if you want to move to a new supplier, they constantly reject the new supplier... It's just a matter of time before they are closed down... Avoid like the plague!

Good luck to anybody who tries to leave Iresa. Even having been to the ombudsman, iresa will lie to them as well. Was promised a refund of my credit balance, It didn't happen. Ombudsman wasn't impressed and the saga continues.

This company is a shambles. Never known an outfit like this. AVOID at all costs unless you enjoy writing emails, hanging on the telephone for ages, dealing with the ombudsman, waiting months for iresa to respond who will only respond when instructed by the ombudsman. Shame I have to give this one star. No starts would be more appropriate.

I read all the bad reviews before signing up and one in particular stood out and made me sign up it said that company never rip you off and you pay the agreed amount every month which is far far cheaper than its nearest rival. have been with iresa for a over a year now and just had to make a call to customer service who answered fairly promptly and sorted out my problem straight away and followed up with an email.
I never write reviews but thought from my experience they being unfairly treated.

Been waiting for my account to be closed since I left on 28 Jan. Originally joined due to cheapness, sent my meter readings each month. Half the time these were not 'validated'.
Billing was very unclear and confusing. Fortunately i cancelled my direct debit so no money taken since Jan. Account is showing in credit so think i am owed some money. Would not recommend.

Oh dear. If there's one company you should avoid - it's this one. Yes, they were offering cheap deals but there's a reason for that cheapness. They managed to mess up my dual fuel transfer so the gas & electric are now out of sync, never had an issue with any other energy company. Their support is terrible through their 'ticket' system or the kids on the phone who sound totally deflated. Iresa took months to resolve a simple address change and still haven't sorted my final bill after 5 weeks even though I'm in credit, this is now causing issues with my new supplier. Final advice - avoid.

I have been trying to leave Iresa since February 2018 and another fuel company has tried 6 times to take over the supply with objections from Iresa every time. I have complained to the ombudsman and they have also instructed Iresa to let me transfer, which they said they would after my complaint. But no! yet another objection!! I have now complained to the Ombudsman again and Iresa have said that there are no issues on my account and therefore no reason that I cannot move. They also said that if my transfer is objected again they may have to escalate it. Iresa- this should have been escalated months ago. NEVER EVER DEAL WITH THIS DREADFUL COMPANY.

moved into new house and cant switch from this horrendous company, ive provided meter reads just let me pay what i owe and not overpay and stop rejecting my switches.

never even heard of this company and got a bad impression when i first phoned to switch, they force you into a direct debit, making you pay upfront, bear in mind i was 4 days in the new property and was being asked to pay £88 upfront then direct debit of the same. sorry but this is not happening i expected to switch and pay what i owe from a final bill which would have been 2 weeks worth im now a month in and its a living hell.

make sure you complain then goto the energy ombudsman if things arnt sorted.

btw trustpilot wheres the "0" stars as im being exceptionally generous with my "1" star

Like the price !
Have renewed with them although my account did get fairly high positive during the Summer this balanced after the winter. I understand though it may be difficult for some to make contact that some bigger companies give, has worked for me so far
Cheap and cheerful!

I was an IRESA customer from Feb '17 - Mar '18.

After moving out of the property and attempting to close the account with IRESA the issues began. The problems were as follow:

1) IRESA were unable to issue final bills which contained the final meter readings.
2) Duplicating of charges on account
3)The dates for leaving the property were always incorrect.
4) IRESA continued to bill my suspended account for the electricity and gas for the new tenant.
5) Continually estimating readings rather than using the final meter readings provided.

I have sent a total of 5 email support tickets to IRESA since the 22nd of March all of which have gone unanswered. I have also made a total on 10 telephone calls to IRESA since the this date. The customer service team have always answered my call but have on occasion waited over an hour to speak to anyone.

I raised a formal complaint with IRESA on the 18th of May but have had no response from them

I have very hopeful that Ofgem will carry through with their warning from February and suspend IRESA' s licence

Support ticket REF: 2118274 ID : 1000031881

I am trying this route as you seemed more incline to respond through this medium than your own on line portal.

Please read the long catalogue of issues, lack or responses, incorrect bills, hour+ wait times etc etc. dating back to January

I want to settle and move away please. Some else mentioned cult and I can actual see why!

I trust this avenue will prove more effective.

"Transferred" to Iresa in November 2016, took 14 monthly payments in total. However it has recently transpired that they took over the wrong meter in another flat, so i've been paying for somebody elses electricity. Iresa are aware of the situation but continue to badger me to provide a meter reading (for a pre payment key meter) that is not even in my flat, that I clearly don't have access to nor any responsibility for. Beyond shambolic.

This is a horrific company to use. My father signed up February 2017. He is in his mid 90s. They estimated his dual fuel for the year to be averaged at £50 per month. They took the Direct Debit every month and we supplied monthly readings. Suddenly in January 2018 they emailed to say they were taking a One off payment of £995.00 for gas. His total annual bills for dual fuel over past 8 years never exceeded £550. I sent numerous emails to question this and also told them this was an older person. No replies from them, telephone calls yielded automated messages that they were very busy and I was "55 in the queue". 2 hours later still no closer. Sent three registered next day delivery letters telling them not to take the money from the account. I had also sent numerous emails as well as using their online support message system. Ignored! Also sent letters to bank not to pay the Direct Debit and cancel the instruction, but the bank missed the deadline despite having 7 days notice. However, the bank refunded the payment but after all my father's other dd payments due out were cancelled because of the resulting unauthorised overdraft. This included Council Tax, telephone etc. You will imagine how distressing this is for an elderly person in particular. The amount of telephone calls and letters to sort out is unbelievable. Also council and companys are incredulous that a power company had done this and I think they thought we were making excuses. My father has never owed anyone anything.
Iresa then replied, that recalled payment still had to be made despite all the letters, emails and messages from us before this. In the meantime we sent cheques by due date each month for the amount agreed by Direct Debit to ensure we kept our side of the agreement.
Eventually someone emailed and said there had been an error calculating the one off payment. It seems on the Which Website this was common place in January for hundreds of Iresa customers. Personally I think the company was experiencing financial problems and was taking these huge erroneous amounts from customers to boost cash flow, why else would and self respecting company do this, it is such extreme amounts of money for customers in these cases. After all this and further letters costing £7 a time to post in order to get a reply we decided time to switch.
They have blocked this saying we were in debt. I was eventually told a balance of £ 60 "may be due". I sent a BACs transfer for £ 70 immediately though I couldn't see the reason for the charge. No bills issued or finance payments updated since January. They then said a further £21.65 was outstanding. I paid that amount within 15 minutes of receiving an email, still requesting a bill. That was on 18 May. Still no reply, still no sign of payment assigned to account.
At one point finance said I hadn't given them account numbers to permit allocation of payments. Every cheque had this on the back, evidenced by my bank with the cashed cheques. Every BACs payment had the reference in the detailed box. Every letter had the account number on it.
They have completely blocked transfer and switch and not credited the funds to account. My father is at his wits end. He is totally fearful of the threat of overdue payments. We have requested independent meter readings since January, totally ignored. How can a company like this have a licence to trade? My father is fiercely independent, but struggles to kneel down on gravel to read meters and has had eyesight problems in doing so. All we wanted was a responsible company with the welfare of customers, particularly vulnerable, as a vested interest and one we can talk to and communicate with. We still await freedom to get away from these terrible people. Our opinion, WORST POWER SUPPLIER IN UK.

They have stopped me moving twice I had credit on my account before eventually thank god I was able to get out they are not a cult, they keep saying they don’t have my readings so can’t produce a final bill I’m in credit for nearly £300 but god knows when I will get it back, I started the switching process in March and I’m still not there yet company’s like this shouldn’t be alowed to operate hello ofcom ,I just want my refund then I can put it behind me never again iresa never again !!!!!!!!!!!

I want my final bills sent IN THE post WITH METER READINGS YOU HAVE PLUS DEDUCT
THE 799 POUNDS YOU HAVE TAKEN OFF ME ALL THROUGH YOUR FAULT NOT TAKING DIRECT DEBITS YES YOUR FAULT CAUSING ME TO GET IN DEBT NOT MINE AND
TO ADD INSULT YOU HAVE STOPPED ME AGAIN MOVING TO ANOTHER SUPPLIER ACCOUNT 3000166847 ELE1000110918 GAS 1000110917 SO CAN THIS Be DONE NO ONES CALLED ME AS PROMISED NOTHING IS BEING DONE AND I WANT.COMPENSATION FOR THE STRESS YOU HABE CAUSED ME IF YOU HAD ANSWERED YOUR CALLS BETWEEN JUNE17 TO MARCH 18 AND TOOK THE DIRECT Debits I WOULDNT BE IN THIS MESS THE LEAST YOU CAN DO Is ALLOWE TO MOVE ITS A DISGRACE THE WAY YOU TREATYOUR CUSTOMERS YOU WERE STOPPED IN APRIL LASTYEAR TAKING ON CUSTOMERS BUT YOU TOOK ME ON IN JUNE YOU HAveMY PHONE NUMBER YOU HAvrMY METER READINGS

WHATS THE PROBLEM YES YOU Are causing the peoblems

Absolutely shocking disgraceful company. I cancelled my account in the first week of April and have it in writing that my account was cancelled. Iresa have continued to take direct debits out despite me having it in writing that the account has been cancelled twice I have rang and been put on hold for 45 minutes and then either been hung up on or told the system is down. When I finally got through I was told again the account had now been closed and direct debit was cancelled had the money refunded and then today I have noticed again Iresa have took money out of my account. I have tried to call to sort it out and again I have been told that the system is down. I am beyond angry! NEVER EVER EVER use IRESA they are the worst company ever and should not be allowed to advertise as one!!!!!!!!!!

Absolutely shambolic! Nightmare of a company. I've been trying to contact them since December 2017! Not one single email responded to, nor my letters. Your queues for calling are appalling! Rejecting my switch but won't contact me? Terrible company. Terrible customer service! I'm stuck with yous from the previous owner of my home.