Iresa Limited Reviews 1,267

I switched away from Iresa and boy! was that hard work. Enough said.

After a delay of many weeks of trying to get our electricity changed over to Iresa (to go with the gas), we finally rang up to try and sort. I was on hold for one and a half hours, just for the operator to hang up on me halfway through our conversation.

We contacted British Gas and asked them to refuse the switch of electricity, (they were previous supplier) and asked them to take our gas supply back.

That was over a year ago, and despite the fact that we have opened numerous tickets with them, they still think we're on their books (despite not supplying any energy, or charging us for any). They have however taken some of our credit (which we asked for a year ago) and now have put us somehow in debt by 2 quid!

WHY WON'T THEY LET US LEAVE.

Always read the reviews, people!

Don't touch with a bargepole! After switching away, they had no clear policy on account closures so I ended up having to get the Ombudsman involved. Took 6 months to get the issue resolved.

Shame I have to even show one star. Regardless of how cheap they may seem, their customer service is non existent - do not give them your money. I have been trying to leave since the start of the year and they have blocked it. They now take THREE months to reply to messages on their online account system.

Terrible energy company, possibly the worst in the UK. No billing or usage information was available for the duration of my 12 month contract. I made many attempts to contact Iresa about the lack of billing through their website ticketing system and received no response. I tried calling them and was held in a queue for an hour before reaching a customer service agent who clearly couldn't care less and failed to resolve the problem. I left Iresa back in April and still haven't received any billing information, so I've no idea if I owe them money or vice versa. These guys should be closed down. There are many better companies on the energy market that actually care about your business - you have been warned!

Joined this company last year, worst mistake of my life. The first 3 direct debits were not taken out despite me contacting them on couple of occasions. Then I received an email saying I needed to pay a one off payment of over £300 just before Christmas, I told them this was not going to happen, so instead they added £60 a month on to my direct debit (I was in debt because of their mistakes). Complaint tickets are still open from January !!! Never telephoned them because I like to have information to refer to in black and white to prove they have messed up. I have now switched and now they are now late repaying my credit of over £180 from my accounts. Do not use this company, absolutely awful....

Today I contacted the company at.1.58 pm with a request at 2.04pm the request had been carried out.
Well done Emina
Great Service

Do not use this company, they are shockingly bad!
I changed my energy supplier moving from this company in October 2017, something I’ve done in the past so I knew how this works.
I supplied my meter readings to my new supplier as requested and began being supplied with my energy.
Iresa claimed not to know my final meter readings yet the system in place does forward them and this was proved to me by my new company.
Iresa took 2 x months of direct debits within 2 days of each other and my bank had to refund me as Iresa breached the direct debit agreement.
Since October 2017 they are still yet to close my account and refund my monies however they have continued to show on my account that they are still supplying me with gas and electricity and I am in debit.
Despite repeatedly contacting them they have failed to respond to my incredibly polite and restrained requests to sort my account and refund my overdue money.
Today I have had enough, I will give them one last chance before I take them to the small claims court.
A cowboy company who should not be allowed to do business.
If I could have scored them lower than 1 star I would!

Cheap as chips but with that comes absolutely dire customer service. If you don't need help you'll be just fine.

They pay interest on credit balances which is great.

They say meter reads must be supplied on the last day of the month. This isn't convenient for people who work, submit them on any other day and they are ignored. A day before or a day after and they are ignored.

Customer service on the phone is ok, but be prepared for 30-60 minutes in a queue, they are very understaffed.

By ticket system it's dreadful, they close tickets prematurely and without solving. It's then impossible to reopen them. I've already had a financial payout thanks to OfGEM because of this.

I'm in credit and paying the same DD as I did during the winter months (it's cold then so you guessed it, we put the heating on). I just rang to get a refund from my credit and to reduce my DD to cover the reduction in gas usage! This was never an issue with SSE, looking at all the 1 star comment's here I feel the draw of a lower standing charge and PPU isn't worth it! I'd much prefer to speak to someone who has a little authority and not just read from a script......or keep you waiting whilst they confirm with their supervisor who apparently isn't around!!

Hopelessly slow admin

I'm very glad I had seen the reviews online of the slow customer service and when leaving them made sure to leave my account in debit, rather than credit. It has taken almost 11 months for them to provide a balancing invoice. Maybe I should leave another 11 months to settle it up to offset the inconvenience suffered by other customers.

Joined in March 2017 with 12 month fix. They were still offering the same good deal to new customers in Sept 2017, so I asked to extend my deal to Sept 2108. No response, so when a better deal was offered elsewhere I took it.
I was over £500 in credit when I left. They collected 3 more debits after the transfer date so owed me £850. Despite helpful sounding agents on the phone, after waiting half an hour to speak to anyone on three occasions, they made no refunds. After 7 months they have finally paid up when told to by the Ombudsman Service. I will NEVER deal with Iresa again!

Ok speak as you find, having been with Iresa for 12 months I decided in April this year to switch to another company, purely on the basis that there appears to be many problems surrounding the company, and if it failed I did not wish to have supplier fosted upon me, so my decision was to switch. The switch went smoothly with no problems, although I have been given final bills the credit I have with them has not been to date refunded, still early days I guess but would be nice of them to get on with the refund.

I do wonder if many complaints against them arise for customers not keeping readings up to date resulting in problems.
Never tried to ring them as had no reason to do so, so cannot comment on that side of things.

So I cannot do otherwise than rate my experience with them as favourable, and would be positive when my credit is refunded.

Still being billed over 2 months after informing you I had left the property, provided a final meter reading.

Payments not credited to my account.

And... worst of all, not a single acknowledgement of my queries, which are showing as "OPEN" on your ticket system, no comment, no help, no advice, no contact.

Customer service is non-existant, was a happy customer for over a year until I had to contact you!

Then on here, I see that within the last 24 hours they've been able to respond to 1* reviews, but not my 9 week old query...

Well Martin, OfGem didn't order you deal with Trust Pilot reviews in a timely manner, they did order you deal with customer queries/complaints within 5 days, get your priorities right, a temporary ban on aquiring new customers is not enough.

Since January 4th after switching away from Iresa I have been patiently waiting for my refund of £13.32 which was higher before a "Transfer" debit of £1.69 was made on 26rd April but only just been shown on my account. Despite many unsuccessful attempts to recover my overpayment I asked on 25th May for a refund accompanied by my new suppliers declaration of meter readings having been sent to Iresa. Isuggested I would take further action if they failed to respond in 7 days. Nothing. Yesterday I asked if they want me to take them to the small claims court, but still nothing. Shall I try asking The Times to help recover this trivial amount?

After changing over to another supplier following my last review I was fearing the worst in terms of trying to reclaim my credit with Iresa. Despite taking far longer than it should have done (only concluded last week when the process was started at the end of March), I have now been reimbursed. Given the negative reviews which still keep getting raised I still could not recommend anyone switching to them.

"If you are moving home please provide us with your final reading.
If you are changing supplier please notify your new supplier to send us your final readings through the agreed market procedure.
After we receive the readings, we will generate your final bill in not more than 6 WEEKS from the date. If there is any CREDIT left in your account after the final charge, this will be refunded to you within 2 WEEKS of generating your final bill. Any outstanding payment will also be requested as part of the account closure process."
WHAT A LOT OF NONSENSE!!! I have been waiting since the 1st March for my account to be settled and a reimbursement of nearly £400 of MY money!!!
Since raising a number of tickets they still haven't come back to me with why they haven't reimbursed me and have left me with no choice but to take this to The Ombudsman.
I would avoid IRESA at all costs - I am so cross that companies think that they can get away with this sort of behaviour!!
Surely in todays world where competition is everywhere you would do your utmost to keep your customers happy.
I rely on word of mouth for my business and other companies should too!

I have moved house. Gave them the final readings online and over the phone with a full explanation and requested a refund (followed this request with an email). A week later got an email saying they were taking my monthly direct debit - needless to say I cancelled DD (I'm in credit by almost £200)
I received a reply to the email I sent (sent on 16.05.18) today saying I hadn't given them the final readings (so much for replying in 5 working days). I have found Iresa to be by far the worset energy company I have ever delt with.

Firstly I made a BACS payment to IRESA on 12/04/18 of £6.35 to clear the debit balance on my electricity account in order for me to switch away from IRESA. The BACS payment was sent to their correct bank account with the correct electricity account as reference. The credit was not and has still not been put on my electricity account. I e-mailed IRESA informing them of the error but was told they never received the money. I went back to the Cooperative bank who provided proof the payment was made. I e-mailed IRESA back with this evidence but they just sent me an acknowledgement concerning receipt of a subsequent payment, not the payment they lost. So I replied again to that e-mail on 20/05/18 which they have not acknowledged or replied to. As I very much want to switch away from this appalling company I sent a further BACS payment on 01/06/18 for £7.10 to clear my electricity account again, this was received but IRESA unbelievably credited the amount to my CLOSED gas account, resulting in my closed gas account being in credit and my open electricity account in debit. I am now again applying to switch my electricity account away from IRESA, no doubt they will make an objection to the switch as they will claim I am in debt, which I am not. They have £6.35 of my money that they won't credit to my account. They have already falsely objected to a previous electricity switch claiming my account was in debt when it was in credit. If they do object to my latest switch I WILL refer IRESA to the Energy Ombudsman. Enough is enough!