Iresa Limited Reviews 1,267

Updating my review to let everyone know they’re continuing to breach back billing rules and billing for usage more than 12 months previous - you’d think they would be on top of this given Ofgem are still investigating them for numerous breaches of their license conditions but they seem completely unwilling to help.

Utter cowboys.

I have been trying to leave iresa for a few months now ever since they requested one off payment of almost £200 just to keep my account in credit they said. Well I said no way and cancelled direct debit. I have now paid my bill in full via bacs payment only for them to objection to my leaving saying I'm a bad debtor and owe them outstanding amount. I phoned them to be told my account is zero that objection is because I don't have a direct debit with. I have had to set up direct debit in order for objection to be lifted. I was hoping to change on 20th June. This won't happen now till 4th July now. . I sincerely hope my switch goes ahead ok as I will now be paying 2 suppliers at the same time.
Anyone reading this I beg you Do not use IRESA. They are a nightmare to deal with.

Very bad experience
Poor customer services

Oh my God... Why didnt i read these reviews before. Absolutely disgusted with this company. Since December 2017 they have charged me, yet not transferred my account over. So i now find myself paying on the most expensive tarrif with my old company...... And now they say thet cant take over my account. I have spoken to some absoluty vile indivuduals over the last 7 months (Sharif for one comes to mind) Even when i complained, he failed to log it, i find this out now, 4 months later.
Can I find 1 this that went right?
Other than the initial price comparison that shoed cheaper prices, it went downhill from there onwards.

PLEASE do not sign up with this company, unless you have a lot of free time and enjoy taking on paid stress!!!

Never again, I will certainly make known these levels of outstandingly incompetent service to friends and family.

Avoid at all costs,terrible customer service,takes days to get any reply to emails.Keep putting up energy prices well above the market.Never again

By far and away the worst energy company I’ve dealt with, trying to switch is a nightmare, got the gas switched over but they held onto the electricity. Even after paying final bill they are still objecting to transfer and sending me emails with new direct debit amount on basic expensive tariff. Impossible to speak to anyone unless call bang on 8am, just called at 10am and am 37th in the queue, by the way if you cancel the direct debit because you don’t want them to take money after you’ve left then your back to square one because they won’t let go if there no DD in place. Pay more for your energy with another company with good customer if necessary I wish I had

This company has a 100% record of not answering any emails that you send totally pig ignorant, try to call on the phone line forget it the waiting time is unbelievable whilst they may be cheaper the stress levels if you what an answer to a problem they do not care or reply and they think you do not exist, except when payment is due. The worst decision I ever made was to use Iresa for my energy supplier I will be glad to see the back of them.

Disgruntled customer TJ

After such a nightmare of months trying to leave this shambles of a company and finally getting Citizens advice to chase them up and sort them out I thankfully switched companies, months later they still have not closed my account properly and I'm showing a credit balance through over payments.
They even had the cheek to email me suggesting I approach the energy Ombudsman to get it sorted.

I have, without a doubt had the worst experience with Iresa than any other energy company.
The company I work for manages property across Leeds, so we deal with energy suppliers on a regular basis and have never dealt with such incompetence before.
I have spoken to many people over the phone (who, I admit have all been very friendly) but they could not help with the problem at hand. After having many phone conversations, i decided to email the complaints department. After 8 emails over the past month, i still haven't received a response. This is completely unacceptable! If the problem is something that may take a while to fix, fine, but no one has had the decency to email / make a reassuring phone call, which would only take 5 minutes. I would not recommend Iresa!

Best thing I have done changing to Iresa from British Gas.I have saved a lot of money.I have had one problem over 18 months ago which was cleared up within 24 hours.

It appears to me that Iresa are beginning to get to grips with their customer services, at least for me, everything running smoothly. Just received my monthly bill for May, everything exactly as it should be. Long may this continue.

A totally dismal companty to deal with in any way. Yes the can provide slightly cheaper fuel but they do not respond to complaints. The customer services do not bother and they fail to resolve anything. Worst of all I have been trying to get money back off them for over 6 months.
I eventually moved to another company (Octopus which is superb). IREAS have still held onto my account credit money of £80. and there is still no response from either the customer services, finance department or complaints department. I would really strongly advise you not to sign up with them.
Without doubt the worst company I have dealt with.

Message for MARTIN

My customer number is 1000052016.

WHERE IS MY REFUND? DO I HAVE TO GO TO COURT OVER THIS? I ABSOLUTELY WILL IF YOU DO NOT RESPOND IMMEDIATELY.

Worst company ever. Left 2 months ago now with another. Sent a Cheque to close account. Yes you have guessed it. It still hasn't been closed even after corresponding with them. Still waiting

Just awful. They Don’t respond to queries or complaints. Cost over £40 phone bill waiting to get through to customer services. Switched to another provider in December 17 and I still haven’t had credit refunded. No response to my email.

I can see Iresa have been getting a hammering and wanted to add in my two penneth worth... Yes they have a good price point which is the first attraction but since I have had to call in recently regarding the smart meter, I have found the staff very polite, friendly and willing to help as much as they can. I appreciate when they first joined the market the skill level may have needed improving but in my experience they are now about there. Again, I can almost sense the staff have felt somewhat under the cosh almost certainly due to the negative feedback but when I muted this point on a call with Joanna today she pointed out that they had to take the criticism on board and put it right. Well done for staying on the journey and improving I am sure you can get there .

Latest update! 2 days ago I received a message from them, asking for further information but have heard nothing back concerning this. However, today the numpties sent me an email stating that I owed them over £500 - but the meter is my neighbour's one! It doesn't seem to matter how often tell them which is my meter number, they insist on making further mistakes.

I'm not sure how many people are aware of this but Iresa are currently banned by Ofgem for taking on new clients so that tells you something about the official concerns about this company.

Low energy bills yes. Getting credit back after leaving four months ago NO.
Have you had the excuse ''we have not received your final reading from your new supplier or we have not received your readings through the data flow system or the proper channels'' ?
Well just for you Iresa.

CLEARING THE SHROUD ON YOUR ENERGY METER READINGS
Just dealing with standard meters (non-smart meters ) for the time being.
There are two companies in the UK which are responsible for the metering and settlement services for gas and electricity.
GAS:- Xoserve Limited
ELECTRICITY:- Elexon Limited
These two companies respectively are responsible for THE NATIONAL GAS AND ELECTRICITY DATABASES.
Along with data on energy flow, metering and settlement they hold data on every individual gas and electricty meter in the UK i.e. your gas and electricity meter readings. THESE DATABASES ARE ONLY OPEN TO LICENSED ENERGY SUPPLIERS AND IT IS THE DATA FLOWS FROM THESE TO COMPANIES THAT YOUR ENERGY SUPPLIERS GET THEIR INFORMATION AND WITHOUT THEM THEY COULD NOT OPERATE IN THE BUYING AND SELLING ENERGY MARKET.

NOW THE IMPORTANT BIT.
YOUR GAS METER AND YOUR ELECTRICITY METER ARE UNIQUE TO YOU BECAUSE THEY HAVE SERIAL NUMBERS AND SUPPLY NUMBERS.
YOU THEREFORE CAN BE IDENTIFIED BY YOUR GAS METER AND YOUR ELECTRICITY METER.
ANY DATA RELATING TO THESE METERS IS THEREFORE DEEMED PERSONAL
YOU HAVE A RIGHT TO KNOW WHAT PERONAL DATA IS HELD ON YOU BY COMPANIES AND THE WHAT, WHENS AND WHERES OF THE USES OF YOUR DATA. i.e. WHO GOT WHAT WHERE AND WHEN.
This information I think should be available on the national data bases.

LOOK UP SUBJECT ACCESS UNDER THE GENERAL DATA PROTECTION REGULATIONS.
HAPPY HUNTING.

Thank you for your reply Martin but you just don't get it do you. According to yourselves on the numerous communications I have had with your company the official and proper route for validated meter readings is through the data flows you have from the above mentioned companies (Elexon & Xoserve) and you will not act on anything else.
According to my new supplier the validated final meter readings are on these data bases and if they are visible to them then I suggest they are visible and available to yourselves.
However an application by any person using subject access under General Data Protection Regulations to the companies can supply them with information on the validated final meter readings, the date and time these readings were available on their databases and to whom and when the information was given.

Do not go anywhere near this company. I left them in early April and am still waiting for a refund of a balance of over £500. Firstly they stated they needed meter readings - which they already had. Then they needed time to create a final bill - which they eventually did. Now they have no more excuses so have just gone completely silent. I’ve now raised this to the ombudsman who will be able to involve themselves shortly and failing that will be taking them to court to obtain a refund.
It’s not worth the stress - avoid this company.

After switching from Iresa my new supplier sent final meter readings to them in March which indicated my account is in credit. I am still waiting for the final bill from Iresa and for payment of the credit. My overall experience of being an Iresa customer was very frustrating, with extremely long delays in getting bills that took account of my readings and repeated failures to respond to my messages asking for my bills to reflect actual readings. They may be slightly cheaper than some other suppliers, but the saving really isn't worth all the stress and grief of dealing with their appalling customer service. AVOID IRESA LIKE THE PLAGUE!