Ironbeam Futures Reviews 225

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4.1

Investment Service

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, describing it as amazing, professional, and efficient, with dedicated representatives who provide outstanding support and quick responses. Many appreciate the personalized approach, with staff members treating patrons like individuals and offering helpful assistance from initial contact through daily check-ins. The company is also praised for its reasonable fees, competitive rates, and straightforward pricing, making it an attractive option for traders. Conversely, some people were dissatisfied with the platform's performance, reporting issues such as freezing during heavy loads, inaccurate market prices, missing data, and poor trade execution, which made trading difficult and led to unexpected liquidations. Reviewers also mentioned a lack of transparency regarding pricing and documentation, with some encountering unexpected charges and unclear policies.

What people talk about most

Customer service

Clients share positive opinions on customer service, with many praising the prompt, excellent, and unmatched... See more

Service

Customers consistently note ambiguous experiences with service, with some praising the personal, fast,... See more

Price

Customers had ambiguous experiences with price, with many praising competitive commissions, low margins, and... See more

Website

Reviewers mention negative feedback about the website, with many finding the platform glitchy, hard to use,... See more

Staff

Users describe positive interactions with staff, highlighting dedicated account representatives who are... See more

Reviews shaping this summary

Great customer service.

I have opened 14 accounts with Ironbeam, and my overall experience has been very positive regarding the initial phases. The processes for opening, funding, and activating accounts, a... See more

Prior to Ironbeam I worked with NinjaTrader. NinjaTrader's customer service was terrible: out of the blue their customer compliance department would notify me through E-mail that my account would... See more

Company replied

I have used MANY different brokers and this has been the most personal by far. My initial ACH for $175 hadn’t even left my bank when they assigned me Martin, my personal broker, Martin has been nothin... See more

Company details

Information provided by various external sources

Ironbeam is an industry-leading futures broker providing cutting edge technology, research, and clearing services to trader and introducing brokers worldwide.

Contact info

141 W Jackson Boulevard, Suite 2600 , 60604, Chicago, United States
312-765-7200
trading@ironbeam.com
ironbeam.com

4.1

Great

225 reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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32 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May 17, 2020

While opening my account amid all the…

While opening my account amid all the Covid-19 chaos, the staff
at Ironbeam worked efficiently to get my account up and running
a personal thanks to Mike & Rich for their professionalism.

May 17, 2020

Unprompted review

Reply from Ironbeam Futures

May 19, 2020

Edward,

Thank you for taking the time to leave us a review!

The Ironbeam Team

May 7, 2020

Pleasure to deal with

May 7, 2020

Unprompted review

Reply from Ironbeam Futures

May 13, 2020

Amir,

Thanks for the rating!

Mike

May 4, 2020

At a moments notice I had to call…

At a moments notice I had to call customer service and was promptly assisted.

Amazing service.

May 4, 2020

Unprompted review

Reply from Ironbeam Futures

May 13, 2020

Sergio,

Thanks for taking the time to leave us a review!

The Ironbeam Team

May 4, 2020

Quick response

May 4, 2020

Unprompted review

Reply from Ironbeam Futures

May 4, 2020

Mas,

Thank you for the review!

Have a great day,
The Ironbeam Team

May 1, 2020

Very helpful

May 1, 2020

Unprompted review

Reply from Ironbeam Futures

May 4, 2020

Paul,

Thanks for the rating!

Have a great day,
The Ironbeam Team

May 1, 2020

April 10, 2020

Unprompted review

Reply from Ironbeam Futures

Apr 14, 2020

Nouman,

Thank you for the review!

Have a great day,
The Ironbeam Team

Apr 7, 2020

The Staff at Ironbeam is professional

The Staff at Ironbeam is professional. You'll find the skills they possess, contributes to a successful trade.

April 7, 2020

Unprompted review

Reply from Ironbeam Futures

Apr 7, 2020

Thank you for the review!

Have a great day,
The Ironbeam Team

Mar 25, 2020

Mike and the team always do a great…

Mike and the team always do a great job. They turn things around quickly and are always super responsive to my questions/inquiries

March 25, 2020

Unprompted review

Reply from Ironbeam Futures

Mar 25, 2020

Ben,

Thank you for the review & we're happy to hear that you're satisfied with our service.

Have a great day,
The Ironbeam Team

Mar 13, 2020

NO COMPLAINTS

NO COMPLAINTS, ALWAYS AVAILABLE TO ANSWER ANY QUESTIONS TO HELP ME ALONG THE WAY. TKS TO MIKE FOR HELP AND UNDERSTANTING. TOM MCDOWELL

March 13, 2020

Unprompted review

Reply from Ironbeam Futures

Mar 18, 2020

Thomas,

Thank you for the review!

Have a great day,
The Ironbeam Team

Updated Mar 11, 2020

Personally I have found Ironbeam very…

Personally I have found Ironbeam very professional. Their tools are easy to use and understand. Their personal especially Mr. Mike Murphy has a great attitude dealing with newbies. I could not ask for more in a company.

Thank You
Sincerely
jenniffer

March 11, 2020

Unprompted review

Reply from Ironbeam Futures

Mar 18, 2020

Jenniffer,

Thank you for the review!

Have a great day,
The Ironbeam Team

Feb 22, 2020

Always accomodating

Always accomodating, informative, and quick to find solutions! Thank you for all of your help!

February 22, 2020

Unprompted review

Reply from Ironbeam Futures

Mar 18, 2020

Derrick,

Thank you for taking the time to write us a review. As a long time customer of ours, we really appreciate it!

Have a great day,
The Ironbeam Team

Feb 10, 2020

Friendly and professional to small retail traders

As a small retail trader, Ironbeam futures has always given me superb support especially Mike in the sales department. They have been very prompt to resolve my technical issues and answer questions about margin usage.

February 10, 2020

Unprompted review

Reply from Ironbeam Futures

Mar 18, 2020

Patrick,

Thank you for taking the time to review us. We're happy that you're satisfied with the service we've provided you with and hope to see you as a longtime customer of ours.

Have a great day,
The Ironbeam Team

Feb 8, 2020

Before Mike called to welcome me I was…

Before Mike called to welcome me I was already familiar with him from reading all the great reviews, great welcome
The set up was quick and easy and access to the trading platform within hours. Tried the demo platform and I was doing trades in seconds. Looking forward to great times ahead

February 8, 2020

Unprompted review

Reply from Ironbeam Futures

Feb 10, 2020

Alex,

Thanks for taking the time to write to us, and we're happy that you were able to easily familiarize yourself with the trading platform. Feel free to ring us any time you need anything.

Take care,
The Ironbeam Team

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