Ironmongery Plus Ltd Reviews 465

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, quick delivery, and high-quality products. Many people appreciate the wide selection of items available and the ease of the ordering process. Reviewers frequently highlight the helpfulness of the staff and the effective communication received. However, some customers also noted issues with delivery, including delayed or lost items, and a few experienced problems with missing parts or incorrect orders. There were also occasional comments about product specifications not matching expectations or the quality of included screws.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speedy and... See more

Product

Clients share positive opinions on product quality. Many reviewers praise the good selection, high quality,... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent, fast, and... See more

Quality

Consumers generally express satisfaction with product quality. Many reviewers praise the high quality of... See more

Order

Customers generally report positive experiences with the ordering process. Many reviewers highlight the ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quick delivery - bought a few differing designs & once decided upon type, order the amount needed for 3 bootroom cupboards, which we'd re-painted & wanted to change the existing handles on. The... See more

Company replied

Rated 5 out of 5 stars

I ordered internal door handles. They had a good selection and easy ordering process. Delivery was quick and handles seem to be qood quality. I had an issue with attaching the handles. I phoned and... See more

Company replied

Rated 5 out of 5 stars

Emailed company to verify some measurements, very quick reply confirming I was ordering the right mechanism. Only worry was that once ordered I was emailed to say it wouldn’t be available from suppli... See more

Company replied

Rated 5 out of 5 stars

Excellent company with the service to match! Drew’s expertise, advice and patience (I asked a lot of questions!) were second to none. If you are looking for lots of choice, great prices and most impor... See more

Company replied


Company details

  1. Hardware Store
  2. Construction Equipment Supplier

Written by the company

We are Ironmongery Plus Ltd, a trusted UK supplier of architectural ironmongery, door hardware, and building supplies for trade professionals and homeowners. Our range includes high‑quality door handles, hinges, locks, latches, window fittings, and security hardware, supporting residential, commercial, and industrial projects. We focus on reliable products, competitive pricing, and excellent customer service. Through our website, customers can easily find fire‑rated door hardware, stainless‑steel door furniture, cabinet fittings, screws, fixings, and a wide selection of specialist ironmongery. Every product is chosen for durability, performance, and compliance with modern building standards. Our mission is to provide a smooth, dependable buying experience for builders, joiners, property developers, and DIY customers. Whether you’re working on a large construction project or a small home improvement job, we aim to be your trusted source for quality hardware, expert guidance, and great value. We appreciate every customer who chooses Ironmongery Plus Ltd and work hard to deliver a service you can rely on.


Contact info

4.9

Excellent

TrustScore 5 out of 5

465 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

hard where

Quick delivery

November 24, 2025
Ironmongery Plus Ltd logo

Reply from Ironmongery Plus Ltd

Hi John, many thanks for taking the time to review us. It is much appreciated. We look forward to seeing you again soon.

Best regards, Ironmongery Plus

Rated 2 out of 5 stars

Still waiting for the items to be…

Still waiting for the items to be delivered?

November 25, 2025
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Reply from Ironmongery Plus Ltd

Hi Trevor, so sorry to hear that. Please let me investigate, and I'll get back to you as soon as I can.

Best regards Jim Edgar Director Ironmongery Plus

Hi Trevor, our delivery partner has actually tried twice to find your address, but failed. My colleague has telephoned you, and left a message for you to call us back so that we can provide them detailed delivery instructions. Sorry for the inconvenience, and hopefully this will be resolved very soon.

Best regards Jim Edgar Director Ironmongery Plus

Rated 5 out of 5 stars

Does what it says on the tin

Does what it says on the tin: no surprises.

November 24, 2025
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Reply from Ironmongery Plus Ltd

Thank you David for taking the time to review us. It is much appreciated, and we look forward to seeing you again soon.

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

Great experience

Great product. swift delivery and no fuss return/refund (my mistake - wrong size)

October 27, 2025
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Reply from Ironmongery Plus Ltd

Hi Stuart, thank you for taking the time to review us. Customer service is a key business driver for us, and we are glad that you had a good buying experience. We hope to see you again soon!

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

Promptness

Promptness

September 25, 2025
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Reply from Ironmongery Plus Ltd

Hi Brian, thanks for the review. We aim to please. Customer service is our number one priority!

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

Excellent quick delivery and product

Excellent quick delivery and product

September 29, 2025
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Reply from Ironmongery Plus Ltd

Hi Brian, thank you for the review. I will ensure that the team see it. We are glad that you are pleased with our product and service, and hope that you might choose us again in the future!

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

Excellent choice and super fast…

Excellent choice and super fast delivery - will be using them again soon. Well trusted and would reccomend

September 25, 2025
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Reply from Ironmongery Plus Ltd

Hi Llyod, thank you for taking the time to review us. It is much appreciated. We are very pleased that you had a good buying experience with us, and we hope to se you again soon!

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

Easy to order

Arrived on time and well packaged. Just perfect.

August 30, 2025
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Reply from Ironmongery Plus Ltd

Hi Anne, thank you for taking the time to review us. It is much appreciated!

We are pleased that you had a good buying experience, and hope that you may consider us for your next ironmongery purchase.

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

Fantastic service from these guys in…

Fantastic service from these guys in Bathgate. The lock in my UPVC door broke, and they were right on the case. Fast delivery, and the door is working great. Thanks, guys!

August 30, 2025
Unprompted review
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Reply from Ironmongery Plus Ltd

Hi Jock, thank you for taking the time to review us. It is much appreciated. We really do pride ourselves on providing the best customer service that we possibly can, and it is gratifying to hear that it is appreciated! We look forward to satisfying any other ironmongery needs that you may have in the future.

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

Excellent Service as always.

Excellent Service as always.

July 30, 2025
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Reply from Ironmongery Plus Ltd

Hi Cindie, thank you for taking the time to review us. We are glad that you had a good buying experience with us , and hope to se you again soon!

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

Great customer service

Great customer service from this company. Phoned to update on a delivery. How many companies do that these days?

July 30, 2025
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Reply from Ironmongery Plus Ltd

Hi Steve, thank you so much for taking the time to review us. It is much appreciated!
Providing the best customer service that we possibly can is one of our key business drivers.

We do this, not just to benefit you the customer, but because we believe that if we deliver good customer service we may get repeat business.

It is a win-win for everyone!

We are pleased that you had a good buying experience, and I will be sure to make the team aware of your review.

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

This was my 1st experience with this…

This was my 1st experience with this company and I found them very helpful,very informative:the items I ordered were excellent and delivered on time . I would recommend people to use this company.

July 28, 2025
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Reply from Ironmongery Plus Ltd

Hi Kim, thank you for your review. We are always pleased to offer advice and guidance to help ensure that you get the correct ironmongery. We are pleased that you had a good buying experience with us, and we look forward to seeing you again!

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

Used for the first time last week to…bus step ladders

Used for the first time last week to buy strep ladders and they were fantastic. Dealt with Drew who could not have been more helpful. Highly recommend them.

July 16, 2025
Unprompted review
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Reply from Ironmongery Plus Ltd

Hi Stuart, thank you for your review. It is much appreciated! Providing the best customer service we can is one of our key business drivers, and it is gratifying to hear that it is appreciated!

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

Good Prices, honest company and fast delivery

First time using this company but I'll definitely use them again. Prices were very competitive, they were efficient on the phone and their delivery was prompt - on top of that they said that I didn't need to pay for next day business delivery with my particular order and requirements when they could easily have said nothing, so they're honest too. I was impressed - thank you.

July 17, 2025
Unprompted review
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Reply from Ironmongery Plus Ltd

Hi Isabella, thank you for taking the time to review us. We like to think that our prices are competitive, and we are very pleased that you had a good buying experience with us. We look forward to seeing you again!

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

Good quality product quick service

Good quality product quick service, website easy to use. Great communication.

June 24, 2025
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Reply from Ironmongery Plus Ltd

Hi Giselle, Thank you for your review. We are pleased that you had a good buying experience with us, and that our website was easy to navigate. Thanks for your business.

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

Fantastic service

Fantastic service

June 25, 2025
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Reply from Ironmongery Plus Ltd

Hi Karen, thank you for taking the time to leave us a review. We are very pleased that you had a good buying experience with us, and hope that you may consider us for your next ironmongery needs!

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

Very good quality and top customer service

I bought handles and knobs for two wardrobes and the quality was excellent.
Customer service was also impressive (I bought the knobs but we're out of stock and was quickly informed of an early delivery as soon as they were back in stock a week later). I would definitely buy from the again

June 24, 2025
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Reply from Ironmongery Plus Ltd

Hi Adriana, Than you so much for taking the time to review us. We are pleased that you had a positive buying experience with us. We view that providing the best customer service that we possibly can is a key differentiator for us against our competition, and it is always nice to hear that it is appreciated.

Thanks again.

Best regards, Ironmongery Plus.

Rated 5 out of 5 stars

excellent service

June 24, 2025
Ironmongery Plus Ltd logo

Reply from Ironmongery Plus Ltd

Dear Sirs, thank you for your review. It is appreciated, and we hope that you will consider us for your next ironmongery requirements.

Best regards, Ironmongery Plus

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