Ironmongery Plus Ltd Reviews 465

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, quick delivery, and high-quality products. Many people appreciate the wide selection of items available and the ease of the ordering process. Reviewers frequently highlight the helpfulness of the staff and the effective communication received. However, some customers also noted issues with delivery, including delayed or lost items, and a few experienced problems with missing parts or incorrect orders. There were also occasional comments about product specifications not matching expectations or the quality of included screws.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speedy and... See more

Product

Clients share positive opinions on product quality. Many reviewers praise the good selection, high quality,... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent, fast, and... See more

Quality

Consumers generally express satisfaction with product quality. Many reviewers praise the high quality of... See more

Order

Customers generally report positive experiences with the ordering process. Many reviewers highlight the ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quick delivery - bought a few differing designs & once decided upon type, order the amount needed for 3 bootroom cupboards, which we'd re-painted & wanted to change the existing handles on. The... See more

Company replied

Rated 5 out of 5 stars

I ordered internal door handles. They had a good selection and easy ordering process. Delivery was quick and handles seem to be qood quality. I had an issue with attaching the handles. I phoned and... See more

Company replied

Rated 5 out of 5 stars

Emailed company to verify some measurements, very quick reply confirming I was ordering the right mechanism. Only worry was that once ordered I was emailed to say it wouldn’t be available from suppli... See more

Company replied

Rated 5 out of 5 stars

Excellent company with the service to match! Drew’s expertise, advice and patience (I asked a lot of questions!) were second to none. If you are looking for lots of choice, great prices and most impor... See more

Company replied


Company details

  1. Hardware Store
  2. Construction Equipment Supplier

Written by the company

We are Ironmongery Plus Ltd, a trusted UK supplier of architectural ironmongery, door hardware, and building supplies for trade professionals and homeowners. Our range includes high‑quality door handles, hinges, locks, latches, window fittings, and security hardware, supporting residential, commercial, and industrial projects. We focus on reliable products, competitive pricing, and excellent customer service. Through our website, customers can easily find fire‑rated door hardware, stainless‑steel door furniture, cabinet fittings, screws, fixings, and a wide selection of specialist ironmongery. Every product is chosen for durability, performance, and compliance with modern building standards. Our mission is to provide a smooth, dependable buying experience for builders, joiners, property developers, and DIY customers. Whether you’re working on a large construction project or a small home improvement job, we aim to be your trusted source for quality hardware, expert guidance, and great value. We appreciate every customer who chooses Ironmongery Plus Ltd and work hard to deliver a service you can rely on.


Contact info

4.9

Excellent

TrustScore 5 out of 5

465 reviews

5-star
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3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars
Ironmongery Plus Ltd logo

Reply from Ironmongery Plus Ltd

Hi William, glad to hear that you had a good buying experience with us. We hope that you will consider us for your future ironmongery needs.

Best regards, Ironmongery Plus

Rated 3 out of 5 stars

COULDN'T SUPPLY FITTING INSRUCTIONS

COULDN'T SUPPLY FITTING INSRUCTIONS dont know who i contacted as all i did was send email asking for instructions and got picture of retrictor and message saying that was all you could do to help . eventually sent instructions which helped but unfortunately didnt match product as friction is not adjustable like they say

June 3, 2025
Ironmongery Plus Ltd logo

Reply from Ironmongery Plus Ltd

Hi Alan, I am sorry that you have had this problem. Can you please provide more information about your issue with fitting instructions. Whom, within our company, did you contact about this? We can usually provide as much information as is available from our suppliers about all products we sell. I will try to get to the bottom of this, and come back to you as soon as possible.

Best regards
Jim. Director Ironmongery Plus.

OK Alan, let me see what I can find out.

Best regards
Jim Edgar Director

Hi Alan,

Apologies for our poor initial response, we should have done better!

Please find here Instructions for fitting your restrictor, and a a link to the Avocet PDF datasheet:

https://www.avocet-hardware.co.uk/wp-content/uploads/2020/03/Door-Restrictor.pdf

If you still have issues about fitting the product, please let us know and I will ask our Technical Director to call you.

Best regards,

Jim Edgar Director Ironmongery Plus


The Avocet 90º Door Restrictor, designed for non-Euro groove fittings, is an easy-to-install device that limits door opening to 90 degrees and includes a hold-open feature. The restrictor is particularly useful for preventing doors from swinging too wide and damaging hinges or handles. It is suitable for various door types, including uPVC, aluminium, and timber doors.

Fitting Instructions (Non-Euro Groove):

1. Prepare the door and frame:
Identify the desired location for the restrictor on the top of the door and the corresponding area on the frame.

2. Attach the slider to the door:
The slider track (usually aluminium) is screwed to the top of the door, using the provided fixings or appropriate screws.

3. Attach the striker plate to the frame:
The universal striker plate is screwed to the door frame, aligning it with the slider.

4. Adjust the friction:
The restrictor has an adjustable friction brake that allows you to control the resistance against the door opening and prevent slamming. You can tighten or loosen the friction screw using an Allen key or screwdriver.

5. Test the restrictor:
Open and close the door to ensure the restrictor is working correctly, holding the door at 90 degrees and preventing it from slamming shut.

Rated 5 out of 5 stars

First class service.

First class service.

June 10, 2025
Unprompted review
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Reply from Ironmongery Plus Ltd

Hi Ronnie, thank you so much for your review. We are really pleased that you had a good buying experience with us.

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

Great product

Great product, speedy delivery, all fine.

May 28, 2025
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Reply from Ironmongery Plus Ltd

Hi Ivan, thank you so much for your review. It is appreciated. We are pleased that you had a good buying experience with us, and hope that you might consider us for your next Ironmongery purchase.

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

EASE OF ORDERING QUALITY PRODUCTS GOOD…

EASE OF ORDERING QUALITY PRODUCTS GOOD DELIVERY

May 27, 2025
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Reply from Ironmongery Plus Ltd

Dear Mr Babington,
Thank you for taking the time to review us. We are pleased to hear that you found our website easy to navigate and place an order. We also choose our products from the best Ironmongery manufacturers. We are glad that you had a good buying experience with us , and hope that you will consider us for your next Ironmongery needs.

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

Good quality door furniture from Zoo at…

Good quality door furniture from Zoo at a good price and delivered on time

April 29, 2025
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Reply from Ironmongery Plus Ltd

Hi Ian, thank you for your review, and for your business. We like to think that we offer quality and competitive pricing across our whole range of products. We hope that you may consider us for your next Ironmongery purchase.

Best regards, Ironmongery Plus.

Rated 5 out of 5 stars

The ESPAG window handle was as…

The ESPAG window handle was as described and functions perfectly: Thank you.
The postage and packing cost rather a lot.

April 27, 2025
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Reply from Ironmongery Plus Ltd

Hi Tony, thank you for taking the time to leave us a review, it is much appreciated. We are pleased that you found the ESPAG window handle to be to your expectations.

Unfortunately, we are at the mercy of our delivery partner when it comes to delivery charges (we just cover our costs on delivery), and they deem Morayshire to be more expensive to deliver to than other parts of mainland UK.

We hope though, that you may still consider us for your next ironmongery purchase, as we believe our product pricing is highly competitive.

Thanks again, Ironmongery Plus

Rated 5 out of 5 stars

Not only were you cheaper than others…

Not only were you cheaper than others your service was brilliant! Thank you.

April 25, 2025
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Reply from Ironmongery Plus Ltd

Hi Julie, thanks so much for such a positive review. It is much appreciated. WE look forward to seeing you again soon.

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

nice product

nice product, very straight forward to order, quickly followed up by tracking details and a very swift delivery

April 25, 2025
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Reply from Ironmongery Plus Ltd

Dear Sir, thank you for taking the time to leave us a review. We are pleased to hear that you had good buying experience with us, and hope that you may consider us for your next ironmongery purchase.

Best regards, Ironmongery Plus

Rated 3 out of 5 stars

Excellent service and goods, but let down by your delivery partner.

The service and goods received from Ironmongery Plus Ltd were excellent.
I only gave 3 out of 5 because your delivery company failed to follow my instructions to leave the parcel in a safe location, and instead, left the delivery at the local post office. This necessitated a car journey in heavy traffic to collect it. Poor delivery service.

April 24, 2025
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Reply from Ironmongery Plus Ltd

Dear Stephen, I'm sorry to hear that the delivery company failed to follow your instructions. Normally our delivery partner is reliable, but that does not excuse that you had a bad experience with them, and we will take it up with them on your behalf.

However we are pleased that you found our service and product to be excellent, and we hope that you may consider us for your next ironmongery purchase.

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

Rang re samples, excellent service.

Rang re samples, spoke to Drew, prompt delivery.
Followed up with larger order, spoke again with Drew, very good price, order placed, timely delivery, well packaged. Excellent service.

April 7, 2025
Unprompted review
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Reply from Ironmongery Plus Ltd

Hi John, thank you for taking the time to leave us a review. Providing good customer service is a key business driver for us. We feel it gives us a clear differentiator over our competition. We are glad that you had a good buying experience with us, and we look forward to seeing you again.

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

Excellent service

Excellent service - prompt delivery

March 27, 2025
Ironmongery Plus Ltd logo

Reply from Ironmongery Plus Ltd

Hi, thankyou for your business. We are pleased that you had a good buying experience, and hope to see you again soon.

Best regards, Ironmongery Plus

Rated 5 out of 5 stars
Ironmongery Plus Ltd logo

Reply from Ironmongery Plus Ltd

Hi Richard, thank you for taking the time to review us. We are glad that you had a good buying experience with us, and we look forward to seeing you again soon.

Best regards, Ironmongery Plus.

Rated 5 out of 5 stars

Very helpful went above and beyond to…

Very helpful went above and beyond to ensure we received the item on time - Many thanks

February 28, 2025
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Reply from Ironmongery Plus Ltd

Hi Michelle, thank you so much for taking the time to write a review. It is much appreciated!
We are glad that you had a positive buying experience with us, and hope that you may consider us for your future ironmongery needs.

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

Very pleased

There was initially a problem with communication about getting my items delivered. After I got in touch the problem was dealt with speedily and I am very happy with the items.

February 23, 2025
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Reply from Ironmongery Plus Ltd

Dear Kirsty,

Sincere apologies for this! We understand how annoying this has been for you. Our Director Andrew McKenna called you yesterday, and left an answer-phone message for you explaining why this had happened.

Essentially this fell through our usual ordering processes, due to a supplier/back-order situation. Our processes should have coped with it, but human error intervened.

Your goods will be with you in 2 days, and we have raised a full refund for all costs that you incurred.

Sincerely sorry again,

Ironmongery Plus

Rated 5 out of 5 stars

Very quick delivery

February 27, 2025
Ironmongery Plus Ltd logo

Reply from Ironmongery Plus Ltd

Hi, thank you for taking the time to leave us a review. We are pleased that you had a positive buying experience with us, and we hope that you will consider us for your next Ironmongery purchase!

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

delivery was very prompt

February 24, 2025
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Reply from Ironmongery Plus Ltd

Hi Andrew, thank you for your review. We are glad that you had a good buying experience with us, and hope that you may consider us for your future ironmongery needs.

Best regards, Ironmongery Plus.

Rated 5 out of 5 stars

Great customer service

Great customer service. Drew sorted out a damaged handle for me and was very helpful. Will definitely use these guys again. Thanks.

February 27, 2025
Unprompted review
Ironmongery Plus Ltd logo

Reply from Ironmongery Plus Ltd

Hi Alison, thank you for taking the time to leave us a review. It is much appreciated. We fully appreciate the importance of providing good customer service, and we are glad that you got your issue sorted out promptly and to your satisfaction.

I will share your review with the rest of the team!

Best regards, Ironmongery Plus

Rated 5 out of 5 stars

Very good quality and very competitively priced. Great customer service.

Easy to buy from the clear website.
Products delivered on time.
Very good quality and very competitively priced.
I ordered the wrong back set on some latches and customer service was really helpful and got me sorted out quickly.
Will use again. :)

January 28, 2025
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Reply from Ironmongery Plus Ltd

Hi Richard, really pleased that you had a good buying experience with us, and would consider us for your next ironmongery requirement. I will make sure that the team sees your review!!

Best regards Ironmongery Plus

Rated 5 out of 5 stars

Good quality product

Good quality product

January 27, 2025
Ironmongery Plus Ltd logo

Reply from Ironmongery Plus Ltd

Hi Bob, thank you for taking the time to leave us a review. We are glad that you like the quality of our products, and hope that you may consider us for your next ironmongery requirement.

Best regards Ironmongery Plus

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