I have had a very bad experience with Iron Mongery world and I would not recommend them to anyone. I would recommend that you phone in first to check what you want is in stock and the website wi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Placed an order for next day delivery as it was in stock. It turns out this was not the case and I have waited over a week now the communication was not good no email from them with regards where the... See more
I was looking for a particular item that met certain size criteria, so I used the contact form to ask if they had something that met my needs. I got a quick response and two suggestions from their... See more
6 emails over 10 days, still nothing I often wonder how hard can it be these days to answer an email or at least acknowledge them. Ive been asking Ironmongery World the simplest of questions... See more
Company replied
Company details
- Do-it-Yourself Shop
- Decoration and Interior Design Store
- Furniture Accessories Supplier
- Hardware Accessories Store
- Hardware Store
- Ironware Dealer
Information provided by various external sources
Ironmongery World is a specialist ironmongery hardware manufacturer and major distributor of hand forged, heavy duty ironmongery products and the preferred choice of DIY professionals. We specialise in high performance products, from a wide selection of antique coat hooks, locks and shelf brackets to a vast array of hinges, latches and door handles. Trade prices & Free Returns as standard with International and Express UK delivery options.
Contact info
31b Albion Mills, BD10 9TQ, BRADFORD, United Kingdom
- 03301115551
- support@ironmongeryworld.com
- ironmongeryworld.com
2.5
Poor
416 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and prompt delivery
Excellent service and prompt delivery. Website is a goldmine of items you can't find elsewhere, fairly priced. Highly recommend.
September 28, 2021
Unprompted review
Exceptionally speedy service
Exceptionally speedy service. Goods as described and of good quality.
September 28, 2021
Unprompted review
Very impressive service
Very impressive service ! Just what we wanted !
September 28, 2021
Unprompted review
Terrific experience
Terrific experience. I ordered an extra large letterbox which arrived rapidly. I then wanted a flap for the rear. They helped me find one the right size (not easy) then it too arrived very fast.
September 28, 2021
Unprompted review
Superfast delivery and quality item
Superfast delivery and quality item. Very pleased.
September 28, 2021
Unprompted review
Excellent experience.
I ordered a victorian style clothes airer from Ironmongery World. After a single email notification I received the large package 5 days later. The product was exactly as specified, complete with all fixings needed. Would certainly use these guys again.
September 28, 2021
Unprompted review
ITEMS GONE TO WRONG ADDRESS AND SHOCKING CUSTOMER SERVICE!!
Ordered items on 28/08/21. I received a message to confirm my order had been delivered on the 01/09/21 however I DID NOT RECIEVE ANY DELIVERY. Upon contacting Ironmongery World they sent me a photo of where the items had been delivered too, WHICH WAS NOT MY HOUSE!! Customer service since this point is non existant!! I am extremely disappointed with this service. I have requested a full refund by tomorrow although I am not feeling very hope full that this will happen. If I don't receive a full refund I will be contacting trading standards as I have paid for someone else to recieve my items!! THIS IS NOT ACCEPTABLE!!
Thanks for the response and thanks for the refund.
JUST TO CLARIFY THE CORRECT DELIVERY ADDRESS WAS PROVIDED WHEN THE ORDER WAS MADE. I HAVE NO IDEA WHAT ADDRESS THE ITEMS WERE DELIVERED TO.
4 DAYS SINCE YOUR RESPONSE AND REFUND HAS NOT HIT MY ACCOUNT. TRADING STANDARS HERE I COME!
September 23, 2021
Unprompted review
Reply from Ironmongery World
Hi Vicky, We are very sorry for the inconvenience.
It's always easier in order for you to recieve the parcel quicker to give the correct address.
We did contact DX and make the changes to your chosen shipping address.
However the delivery was still unsuccessful and is still being investigated.
Your refund has been processed and we will be in your account shortly.
Thank you
good quality products and efficient delivery
I bought handles, cupboard knobs and shelf brackets. The web site was easy to use. The products are good quality and arrived promptly.
September 17, 2021
Unprompted review
Reply from Ironmongery World
Thank you soo much for the kind words
Great service.
Just recieved my iron brackets in a very well wrapped box. So surprised to have them now, after making an order only four days ago.The U.K. to France delivery turned out to be trés rapide. Thank you for the good work...... now to start painting.
September 17, 2021
Unprompted review
Reply from Ironmongery World
Thank you soo much for the kind words.
Beautiful candle sconces
Beautiful candle sconces, which we attached to an old whisky stave….
Great quality, and super fast delivery
Thank you
September 16, 2021
Unprompted review
Reply from Ironmongery World
Thank you soo much for the kind words up
Outstanding service
Outstanding service , quick , easy , why use anyone else .
September 16, 2021
Unprompted review
Reply from Ironmongery World
Thank you for the words.
Confusion over out of stock items
Made the order but received in 2 parts as hinges were out of stock. It didn't say that a time of order. Hinges turned up the following day though so all good in the end, if not a little confused.
September 16, 2021
Unprompted review
Reply from Ironmongery World
Thank you for the words.
Good quality products
Good quality products. Speedy delivery. Couldn’t ask for a better service.
September 16, 2021
Unprompted review
Reply from Ironmongery World
Thank you for the words.
Excellent
Fast delivery, well packed and a great selection of quality items that are hard to find elsewhere. Will use again.
September 10, 2021
Unprompted review
Reply from Ironmongery World
Thank you for the words.
Impressive
Hugely impressed by the range of products, prices, easy to order online, and speedy delivery - a big thumbs up from us.
September 10, 2021
Unprompted review
Reply from Ironmongery World
Thank you for the words.
Good first impression
Really impressed by the range and prices… and pretty quick delivery.
September 8, 2021
Unprompted review
Reply from Ironmongery World
Thank you very much, for the kind words.
Great quality products
Great quality products, very helpful customer service dept. Highly recommend this business
September 8, 2021
Unprompted review
Reply from Ironmongery World
Thank you very much, for the kind words.
Pumpkin coat hooks
I purchased 5 pumpking coat hooks and they are absolutely gorgeous. Heavyweight, ceramic pumpkins, gorgeous colour and arrived well packaged and promptly. I'm really impressed with them.
September 8, 2021
Unprompted review
Plenty of choice
Plenty of choice , found just what we required. Easy to order, speedy delivery and well packed 👍
September 8, 2021
Unprompted review
Bribes for reviews?
I did have a review here, but have decided to change it. This company emailed out on 8th September telling customers that if they wrote a trustpilot review, you’d get a free gift. 3 months later I’m still waiting. I emailed a couple of times and called in where I was told they send every 3 weeks - fair enough, but that was on 26th Oct. After a final email I got a response that it would be sent out on 2nd December. We are now on 14th. My experience with them was reasonable before what I now believe is flat out bribery for a review. It’s no longer about the free gift, but the fact this company believes it is ok to send out incentives for my time and effort to write a review to get them more business and be unwilling to fulfil their commitment. It has left a sour taste and makes me wonder about the legitimacy of the other reviews. I’ve got no problem with going in the future to a business which is true to its word and doesn’t feel the need to literally bribe people for reviews, as I feel has happened here
September 8, 2021
Unprompted review
Reply from Ironmongery World
Thank you very much, for the kind words.
Zarah
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.