1000% the WORST. There are so many issues with Iron Mountain this little box doesn't hold them all. Billing issues, don't dare log a case for customer service, that process is a joke and solves NOTHIN... See more
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Horrible customer relations. They use CSR's who speak broken English, never arrive when they say they will (sorry, truck broke down) and charge small businesses high fees. Don't just run from this c... See more
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Too bad I can't give ZERO stars. This company is the absolute worst for customer service. They do not give a flying flip about the customer. Negotiating rates with them is a no go. I am trying to... See more
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THE WORST! If I could give this company zero or negative stars, I would. They have abysmal communication and did not show up during the designated scheduling window (8 hours!) When we resceduled, I go... See more
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Company details
Information provided by various external sources
Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts.
Contact info
Federal Street 1, 02110, Boston, United States
- ironmountain.com
1.4
Bad
147 reviews
Replied to 86% of negative reviews
Typically replies within 1 week
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If there were "negative stars" that's…
If there were "negative stars" that's how I would rate customer service with Iron Mountain. I have had to work with this company for years and it's always a headache! No clear communication; charged for trips that weren't made; and impossible to get a straight answer from ANYONE! Most recently we sent a destruction request for 100's of boxes we have stored and after SIX WEEKS of emails and phone calls I finally was told that I did not have the right authorization to have submitted the destruction request. Why didn't I find this out the same day or next day? The next week or following week? I'm told someone will call me back and they never do. I have issues escalated to higher management and they still are not resolved timely if at all. I highly recommend thoroughly vetting this company, and even after doing so TAKE YOUR BUSINESS SOMEWHERE ELSE!
June 14, 2021
Unprompted review
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