Internal Revenue Service Reviews 

Horrible customer service. People just say take them off speakerphone just so they have an excuse to hang up in you. He wasn't even on speakerphone. I PAID MY TAXES ON TIME and they keep losing the money. I spoke with a woman 3 months ago and resolved the issue, now they say I still owe them $16,000 plus penalties. I've been on hold for several hours total today. This is ridiculous!

"Mr. Hornsby #1005245270 is not trained at all to be a representative. Help your people IRS!

Bad customer service No help and they hang the phone up on you. Very unprofessional

Been calling all day to talk to someone and can't I get sent to a different line everything or hung up on this is bull over 10 hours of time

I just don't understand how they ask you about a million questions when they owe YOU money back! I understand for identity but come on, when you owe us money back is all that really necessary especially given social security numbers etc... to help identify the person?

The IRS is in violation of my constitutional rights. Violation of my 4th amendment by not articulating why my taxes are being reviewed. Map vs Ohio 367 US 643. Violations of my 6th amendment right. My property is being held without due process. I received my second notice claiming they needed nothing else from me. The IRS is in clear violations of their own taxpayers bill of rights. No one can even get ahold of them to clear up any delay. Lastly this is an oppression of law 42 ISC 1983. Just because you use our tax $ to pay your bills does not mean you are allowed to withhold our property without reason.

They don’t care about anyone!!! The workers are horrible and never offer solutions. I need my money and they choose to keep sending it in the mail for it to be stolen.

If there was a way to give a big fat zero, I would. I was just on the phone with them about my taxes from last year and this year. All of which have not been returned to me. I have been calling not only them but my tax person for last year's taxes and they're getting the same thing. At this point I'm ready to scream and being someone who works for customer service this is the worst way to feel. I finally got through to someone today and the call went over the time that they close. At 13 minute after they hung up on me and I'm honestly ready to snap on anyone from the IRS because of it. Why take the call if you're not going to finish it at all? What's the point of taking the calls if you're going to hang up on me? Get it together. I'm done verifying who I am and there's no way to find out anything else about what's going on with MY funds that should have been returned by now.. smh... this is why I strongly dislike the country I live in sometimes. Where's my money? Any other time you all want us to pay you or you'll take something away from us. What about when we want our money?!

After countless on-hold and disconnected calls over the past 4-5 months I finally got through to a IRS Customer Service Representative (Yvonne K, Badge # 1003434741) who knew what she was doing and talking about! So thankful for her super good (great) Customer Service skills. She was able to listen effectively and efficiently to my inquiry and then provide an appropriate resolution accordingly. Thank You Yvonne K! It's definitely more people like you that should be hired by the IRS and that are adequately named and fitted to represent a major organization such as them. Keep up the great work! :)

Oh my, if I could give a negative 10, I would. My taxes were frozen (by mistake) and I've trying to un-freeze them for almost 5 months now. I only found this out recently after 5-6 calls and calls/requests to another agency.
Everyone I've spoke to at the IRS has either not known what was going on or outright told me something untrue. I've never dealt w/ anything like this!
How does the head of the IRS keep his job?! It makes you lose further faith in your gov't, if it wasn't low already.

Should be “0” stars. Almost impossible to reach anyone there by telephone. Takes multiple in person visits to get simple answers. I think this is intentional: they don’t want to deal with the taxpayers. They exist solely to collect lucre for the government!

Absolutely awful service. I am a United Kingdom resident who is owed a refund by the IRS for tax paid on stock. Over 3 years there have been multiple letters exchanged (I tried calling but couldn't get through, or on another occasion they would not speak to me without a USA social security number - I'm a UK tax payer so don't have one!!). The letters they sent have been meaningless and have not answered the questions or addressed the information I sent to them. I will not give up as I am owed money, and will publicise this more if I don't get resolution very soon

I had a question that was not answered on the website or through the website chat bot. I tried calling the help line FIVE times. Each time I waited about 20 minutes for the initial gatekeeper to transfer me and then I was disconnected after waiting for an additional 30 minutes. The first four gatekeepers attributed it to a heavy call load and said to keep trying. The last one was more honest. She said that they all work out of their homes and some don't have good internet/cellular connection. Really???? I then tried to schedule an appointment with the local office, but after waiting 30 minutes and finally reaching a real person I was told they are booked for the next 2.5 months and I can't schedule anything. What should I do? Try again later....

Irs is the worst nightmare that has happened to the United States of America. I just got yelled at by a representative who was supposed to help me. I was on hold for 4 hours. I spoke to 5 different representatives. The fourth person was a nightmare. He didn’t give me a name. He started yelling on the phone. It was put on hold for another two hours. Yet, still, my case was not resolved. How frustrating can it be? Irs will take all your money and make it impossible for you to reach them. How is this corporation fair to the people? Who are there working for?

I had to wait on hold for a VERY long time, but these 4 stars are strictly going out to my customer service representative, Mrs. Kilbore (badge number 1004989245). She was amazing! She helped me with my issue, was so kind, and explained everything that was going on. She absolutely deserves a raise!!

Customer service at irs is horrible!!!!! Waited on the phone over 2 hrs and does the customer service representative do? Hung up, thanks. Improve and stop taking the people's money and doing nonsense with it. Irs deserves zero!!

If the US has a downfall, the IRS is part of the reason.

Got a refund notice in the mail in march and we still haven’t actually seen the refund 3 months later now. I’ve called multiple times and can’t get anyone to pick up without being on hold for an hour and a half. Then the person tells me they’re gonna transfer me even though I selected the supposed number to talk to someone about a refund in the first place before getting put on hold. I guess pushing the number they say is for refunds in the directory doesn’t actually direct you to someone that can help you with that. Then every single time they say I’m getting transferred I get hung up on instead. This should not be this hard. I’m assuming I’m just never gonna see that refund. I have also tried the website and even though my taxes get filed just fine every year I’m told by the website that they can’t find me with my name and social security number.

Someday this inept den of thieves will be permanently abolished. Then they can pay the hotel bills for illegals.

Been waiting two years for a tax refund now I have to wait for last year's 2023 tax refund. They don't have a clue what they are doing. Slow as hell to help the poor and working class, but roll out the red carpet to foreigners with taxpayers money.

The IRS is trash. I paid an enormous tax bill on time for them to come back and tell me I owe $3000 more!!?? I want to know where they get these numbers. So you try to call, no one answers. Go online, their website is awful. Money grubbing thieves. They just make something up and tell you to pay it. And then when you don’t they charge you interest. 🙄🙄 As if I don’t get taxed out the ass every single day to this is this hell hole. Someone do something about this!!!!