Josh was friendly and very helpful. He established the issue, explained what need to be done and did it efficiently. He cleaned up afterwards too. He arrived when expected and notified me that he was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The guys were great very understaning when my card decided to malfunction at the end of the job. Both the guys were very well mannered polite, they were very clear with the process and the cost.... See more
Company replied
Wade from Irwin’s was great today, provided an excellent service. Unfortunately it took longer than we originally thought it would (job was bigger than first thought) but he was a gem and got all the... See more
Company replied
We had a gas leak in our house, so we called this company because of its great reviews. They provided us with a professional plumber within a couple hours of calling and he diagnosed the problem fast.... See more
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4.7
Excellent
218 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 2 weeks
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Ryan attended the job on 12 May 2026
Ryan attended the job on 12 May 2026 . The work was done promptly. Pleased with the results. Ryan is a great advertisement for Irwin's.
Scott.
May 12, 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for the fantastic review, Scott! We’re so pleased to hear Ryan completed the work promptly and that you were happy with the results. Your kind words mean a lot, and we’ll be sure to pass your feedback on to Ryan, he’ll really appreciate it. Thanks again for choosing Irwin’s Plumbing!
Reply from Irwinsplumbing
Thank you for your review, Sian! We’re glad to hear you were happy with the communication and efficient service provided. We really appreciate your support and thank you for choosing Irwin’s Plumbing!
Very friendly 500386
Very friendly. Very fast. Will definitely recommend Irwin's
May 11, 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for the great review, George! We’re glad to hear you found our team friendly and fast. Your recommendation means a lot to all of us at Irwin’s Plumbing, we really appreciate your support!
500295Flexible with timings which was…
Flexible with timings which was appreciated, fixed the job and explained clearly what the issue was
May 11, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the great feedback, Ben!
We’re glad we could be flexible with timing and get the issue sorted for you. It’s also great to hear everything was explained clearly along the way.
Thanks again for choosing Irwins Plumbing!
500392
Great call out service, quick, timely and polite. Well recommended and will use again. Brilliant company
May 11, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks so much for the amazing review, Lynsey!
We’re thrilled to hear you were happy with the quick response, timely service, and polite team. Your recommendation and support mean a lot to us, and we look forward to helping you again in the future.
Thanks again for choosing Irwins Plumbing!
Very friendly
Very friendly, punctual and professional. Bonus point for patting my dog. Thanks Tyler
May 11, 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for the lovely review, Veronica! We’re so pleased to hear Tyler provided friendly, punctual, and professional service. We’ll be sure to pass on the extra bonus points for making friends with your dog too! Thanks again for choosing Irwin’s Plumbing!
Communication over the phone was great
Communication over the phone was great, Quote and Service was very transparent. Professional workmanship such a friendly guy. will highly recommend and will be using their services again.
May 8, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks so much for the wonderful review, Kerry!
We’re really pleased to hear you found the communication, quoting, and service transparent and professional from start to finish. It’s great to know the friendly service and workmanship left such a positive impression.
We truly appreciate your recommendation and look forward to helping you again in the future. Thanks for choosing Irwins Plumbing!
Great friendly service
Great friendly service. Good clean job done .
Thank you
May 8, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the kind words, Matt!
We’re pleased to hear you were happy with the friendly service and the clean job completed by the team. Providing quality workmanship while leaving everything neat and tidy is something we take pride in.
Thanks again for choosing Irwins Plumbing!
Irwin's Plumbing is a scam outfit
Oh, look! Irwin's is bombing this site with fake reviews! Another demonstration of Irwin's Plumbing being a dishonest operation. If you dont want to be over-charged, avoid this shonky outfit. They charged my elderly mother almost $1300 to change a basic mixer tap. They were at the home for under 30 mins. they told her she needed a $13 000 plumbing job due to supposed tree roots in a section of pipe. Yeh right. They offered a full refund when I complained but then refused to follow through without having a verbal discussion with me. I had stipulated all correspondence in writing. Irwin's provided vague and unconvincing reasons why they could not refund without talking to me - all flimsy reasons that were veiled as 'customer care' and such nonsense but would have likely instead been a request to remove my public Facebook post about them or sign a non-disclosure agreement. Like hell, Irwin's, Im not as stupid as your business is without ethics. I suggest you google Irwin's Plumbing and my Facebook post on Exposing Dodgy Builders and Trades and read the 400+ comments about their unscrupulous over-charging for yourself before you make the mistake of engaging these crooks.
In response to your further waffle about 'constructive communication'. It is you being obstructive, in fact. Insisting we have a verbal conversation when you have failed to provide a reason for this being necessary is blackmail. You are withholding the refund you promised because I have asked for everything in writing. Please ask away whatever it is you need to know. Explain exactly what you require in writing and I am more than happy to correspond with you in writing. You are also free to 'investigate' the over-charging without a verbal discussion. It's simple: You changed a mixer tap and charged my mother well over $1200. you were there around 20 mins. You have had ample time to 'investigate'. What did your 'investigation' reveal? The public comments on my post revealed to me that you are dishonest highway robbers. Please do tell me though what your investigation determined. I will also add that despite asking for an invoice with a detailed breakdown of labour and materials, you have also failed to provide one. Instead of fixating on having a nice little chat with me, how about instead you provide the invoice I requested and refund my mother's money like you promised. If you were genuine, you would not continue to withhold the refund because I am asking you to communicate with me only in writing. The 'appropriate channels' are in writing. I have sent you two emails on 4 May and 5 May to which you have not responded. So you are ingoring me and failing to communicate with me via the 'appropriate channels'. Dont try to gaslight me with your high-horse fake words. Do you adhere to your legal obligations, or are they optional? I ask for more than one reason, but I will give you this much for now: You are in breach of the law due to your failure to provide me with an itemised invoice within 7 days of me requesting it. Leaving you this review is only the first step I am taking.
April 17, 2026
Unprompted review
Reply from Irwinsplumbing
We strongly reject the allegations made in this review. Irwin’s Plumbing operates as an independent business and is committed to providing professional plumbing services, transparent communication, and customer support.
We take all customer concerns seriously and, as previously communicated, we offered to discuss the matter directly in an attempt to resolve your concerns and review the circumstances surrounding the works completed.
Unfortunately, without constructive communication, it becomes difficult to properly address or investigate the issues raised.
We do not support misleading conduct, overcharging, or unethical behaviour of any kind, and we categorically deny the broader allegations made regarding associated businesses and intentions.
Our team remains willing to review the matter respectfully and professionally through the appropriate channels.
Kind regards,
Irwin’s Plumbing
Efficient and effective
Very throughly went through all our concerns and gave good feedback on what our options were.
May 6, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks so much for your feedback, Tahnee! We’re glad to hear the team took the time to thoroughly go through all your concerns and provide clear advice on the available options. We really appreciate your support and are happy we could help!
TD came out and helped with a blocked…
TD came out and helped with a blocked drain and was extremely efficient and helpful. 10/10 service. Job number: 500289
May 6, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the fantastic review, Kristen!
We’re glad TD was able to get your blocked drain sorted quickly and provide such helpful service. We’ll make sure your feedback (and job number 500289) gets passed on to him.
Thanks again for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thanks so much for the lovely review, Victoria!
We’re glad to hear everything was completed efficiently and to such a high standard. Your recommendation means a lot to the team.
Thanks again for choosing Irwins Plumbing!
Quoted over 8x the amount of another…
Quoted over 8x the amount of another plumber today. Sent the quote through to multiple of my plumbers from work and they laughed at the dollar figure. I wonder how many poor people get
Ripped off. Pull your heads and do the right thing. 10k for a days work 😂
Edit : had a plumber and an apprentice complete the job this morning. Mains re run and tied in. 8am - 11.45 am. Job finished and back to full operations. And literally 1/8 of the price. Can you explain to me how you were justifying your original quote of 12k then with “ a discount “ down to Around 10k for that volume of work? Clearly you are contracting out these jobs but I can’t sit back and let you just take advantage of people with ridiculous quotes.
May 4, 2026
Unprompted review
Reply from Irwinsplumbing
“Thank you for your feedback. We’re truly sorry your experience wasn’t what you hoped for. Our team attended within a few hours and provided several quote options to support different needs and budgets. We’d really appreciate the chance to understand how we compared with the services you were offered elsewhere so we can continue improving.”
Reply from Irwinsplumbing
Hi Bernette,
Thank you for your kind review! We’re so glad to hear you found our team helpful and that everything was clearly explained. Making sure our customers understand the problem and the solution is really important to us.
If you ever need anything in the future, we’re always here to help!
Thanks again,
Irwin’s Plumbing Team
I've found the staff at of Irwin's…
I've found the staff at of Irwin's plumbing quite helpful, reliable and honest, even though I had to wait 2 days. For the plumber to connect my washing machine.
In the future I would be happy too recommend this plumbing company to anyone looking for a plumber.
Sincerely Kerry Morley
April 17, 2026
Unprompted review
Reply from Irwinsplumbing
Thank you, Kerry!
We really appreciate your kind words and are glad you found our staff helpful, reliable, and honest. We're sorry you had to wait 2 days for the washing machine connection, but we're pleased you were still happy with the overall service.
Thank you for recommending Irwins Plumbing — it means a lot to us. We look forward to helping you again in the future!
Warm regards,
The Irwins Plumbing Team
Expensive
I think the issue here is they are face company and outsource work, so while its great they were able to get out very quickly. The quote for how much they were charging to do a few tests was outrageous, so I think some people get fair people turning up amd some get the company I got.
Workers were nice and did explain a few things but first day didnt seem to kmow what to do. Second guy next day figured it out and then another exorbitant quote which I declined then spoke with the boss who was pushy.
Overall I appreciated the plumbers who turned up and identified the issue but over 2k for identification and 9k to actually fix the problem was huge. I worked out the part and potentially a few hours work to do the job would max out around 1k so 9k is insane. Im glad I didnt use them to get the work done. Ill be making sure I never use this company or the company that came out, who was Nstream plumbing pty Ltd. They are just completely out of my price range.
UPDATE
I got a resolution from the customer care team. They were very helpful and adjusted the cost to a high but not scammy amount so I am changing my rating from 2 to 3, as resolution shouldn't come from complaints in hopes people just accept high quotes.
April 30, 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your detailed feedback—we really appreciate you taking the time to share your experience and update your review.
We’re glad to hear our customer care team was able to step in and reach a resolution that felt fair, and that you found the plumbers on-site friendly and helpful in identifying the issue. That said, we’re sorry for the frustration around pricing, communication, and the inconsistency between visits—this isn’t the standard we aim to deliver.
Your feedback is incredibly valuable.
Thanks again for giving us the opportunity to make things right.
Good service
May 1, 2026
Unprompted review
Reply from Irwinsplumbing
Thank you, Ada!
We're glad you had good service with us. We really appreciate your feedback!
Please feel free to call Irwins Plumbing again anytime you need us.
Warm regards,
The Irwins Plumbing Team
Good tradesmen and customer service - but costly
The customer service is excellent as was the plumber. The initial quote to fix a leaking kitchen tap was beyond outrageous but was subsequently adjusted to a more reasonable amount. Still pricey though.
May 1, 2026
Unprompted review
Reply from Irwinsplumbing
Thank you, Elspeth, for your honest feedback.
We're pleased to hear that you found our tradesmen and customer service good, and that the plumber did a solid job. We’re sorry the initial quote for the leaking kitchen tap was higher than expected. We appreciate you letting us know, and we’re glad it was adjusted to a more reasonable amount.
Your comments about pricing are valuable and we’ll continue to work on making our quotes clearer and more competitive where possible. Thank you again for choosing Irwins Plumbing — we hope to have the opportunity to serve you better next time.
Warm regards,
The Irwins Plumbing Team
🙄🙄🙄🙄🙄🙄
Whilst I got a part refund I now wonder if my hot water service was still ok ..
April 30, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for your feedback, Lisa!
We’re really glad to hear the team was quick to get everything sorted and took the time to explain the work carried out. We’re sorry to hear the cost wasn’t quite what you were expecting, we always aim to be upfront and transparent with pricing, but we do appreciate your honest feedback.
Thanks again for choosing Irwins Plumbing!
Sean is very helpful and did help to get price down a bit
Sean is very helpful and did help to get what I wanted. Although prize a little high but managed to get 10% out. Friendly and easy.
April 30, 2026
Unprompted review
Reply from Irwinsplumbing
hanks for your feedback, Ana!
We’re really glad to hear Sean was able to help you get exactly what you wanted and made the process easy and friendly. We also appreciate your honesty around pricing — we always aim to be as fair and transparent as possible while delivering quality work.
Thanks again for choosing Irwins Plumbing, and we’ll be sure to pass your comments on to Sean!
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