Irwinsplumbing Reviews 

218
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional service and efficient work provided, often highlighting the job quality and reliability. Reviewers frequently commend the staff for being friendly, professional, and knowledgeable, making interactions pleasant. Many people also appreciate the prompt response times and clear communication throughout the process, ensuring they are well-informed. However, some customers also noted that pricing for services was occasionally higher than anticipated or seemed excessive for the work performed. Several reviewers mentioned receiving quotes that were significantly higher compared to other providers for similar tasks, leading to some dissatisfaction regarding cost.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the efficiency, professionalism, and... See more

Staff

Customers had positive experiences with staff, frequently describing them as professional, friendly, and... See more

Price

Consumers find price to be ambiguous, with many reviewers reporting quotes that were significantly higher... See more

Customer service

People report positive experiences with customer service, highlighting great communication, promptness, and... See more

Response time

Users describe positive interactions with response times, appreciating the quick responses and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh was friendly and very helpful. He established the issue, explained what need to be done and did it efficiently. He cleaned up afterwards too. He arrived when expected and notified me that he was... See more

Company replied

Rated 5 out of 5 stars

The guys were great very understaning when my card decided to malfunction at the end of the job. Both the guys were very well mannered polite, they were very clear with the process and the cost.... See more

Company replied

Rated 5 out of 5 stars

Wade from Irwin’s was great today, provided an excellent service. Unfortunately it took longer than we originally thought it would (job was bigger than first thought) but he was a gem and got all the... See more

Company replied

Rated 5 out of 5 stars

We had a gas leak in our house, so we called this company because of its great reviews. They provided us with a professional plumber within a couple hours of calling and he diagnosed the problem fast.... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

218 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(218)

218 reviews in the last 12 months

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Rated 5 out of 5 stars

Prompt and efficient service

Prompt, efficient, easy to deal with!

May 25, 2026
Unprompted review
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Reply from Irwinsplumbing

Thanks for the great review, Bron!

We’re glad to hear you found the service prompt, efficient, and easy to deal with. That’s exactly the experience we aim to provide for every customer.

Thanks again for choosing Irwins Plumbing!

Rated 5 out of 5 stars

Superior quality of work and friendly…

Superior quality of work and friendly service

May 25, 2026
Unprompted review
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Reply from Irwinsplumbing

Thank you for the fantastic review, Michael! We’re so pleased to hear you were happy with the quality of work and the friendly service from the team at Irwin’s Plumbing. We really appreciate your support and look forward to helping you again whenever you need us.

Rated 5 out of 5 stars

Ryan was excellent

Ryan was excellent. Explained what he was doing and was very professional

May 23, 2026
Unprompted review
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Reply from Irwinsplumbing

Thanks for the great review, Leonie!

We’re so pleased to hear Ryan provided excellent service and took the time to clearly explain the work as he went. Professional, transparent service is exactly what we aim for.

Thanks again for choosing Irwins Plumbing!

Rated 5 out of 5 stars

Good communication throughout the…

Good communication throughout the process. Friendly bloke.

May 23, 2026
Unprompted review
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Reply from Irwinsplumbing

Thanks for the great review, Trevor!

We’re glad to hear you were happy with the communication throughout the process and found the service friendly and easy to deal with. We really appreciate your feedback.

Thanks again for choosing Irwins Plumbing!

Rated 5 out of 5 stars

Great and timely Service

Great service and timely and fast repair and installation! Ryan was also very knowledgeable and provided best advice based on our requirements. Between diagnosing the issue and installing a new system, it just took 3 hours on a weekend. Great service. Highly recommended!

May 23, 2026
Unprompted review
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Reply from Irwinsplumbing

Thanks for the fantastic review, Ashish!

We’re so pleased to hear you were happy with the fast and efficient repair and installation, especially getting everything sorted within just a few hours on the weekend. It’s great to know Ryan was able to provide knowledgeable advice and help guide you to the best solution for your needs.

We really appreciate your recommendation and support.

Thanks again for choosing Irwins Plumbing!

Rated 5 out of 5 stars

It’s been a pleasure having Cooper as…

It’s been a pleasure having Cooper as our
Plumber to rectify the issue on our leaking shower. I’m amazed that he actually discover the main problem on leaking shower and not only that, he also pointed out that there’s a leak on the water meter that we are not aware of. He did mentioned that he will be in touched with SAWater to report the leaking as he was not allowed to fix the leak himself! Thank you so much once again.

May 23, 2026
Unprompted review
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Reply from Irwinsplumbing

Thanks so much for the wonderful review, Anne!

We’re thrilled to hear Cooper was able to properly identify the cause of your leaking shower and also pick up on the water meter leak that had gone unnoticed. Providing thorough and attentive service is something we take a lot of pride in, and it’s great to know Cooper kept you informed every step of the way.

We’ll be sure to pass your kind words on to him — he’ll really appreciate the feedback.

Thanks again for choosing Irwins Plumbing!

Rated 5 out of 5 stars

A good job but expensive

Ben was very informative and told me everything he was doing, did a great job,advised of pricing upfront, but was a lot more expensive than I thought it would be for one tap.

May 22, 2026
Unprompted review
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Reply from Irwinsplumbing

Thanks for your feedback, Barbara!

We’re pleased to hear Ben was informative, kept you updated throughout the job, and did a great job with the repair. We also appreciate your honesty regarding the pricing and understand that plumbing costs can sometimes come as a surprise. We always aim to be transparent with pricing upfront so customers can make informed decisions before any work begins.

Thank you again for choosing Irwins Plumbing and for taking the time to share your experience.

Rated 5 out of 5 stars

Excellent work by Ian's plumbimg…

Excellent work by Ian's plumbimg team.They found the issue and planned to fix it with utmost commitment.
Very happy with service and highly recommended for these kind of jobs.

May 22, 2026
Unprompted review
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Reply from Irwinsplumbing

Thanks for the wonderful review!

We’re so pleased to hear the team was able to identify the issue and work through the best solution with commitment and care. Providing reliable service and quality workmanship is always our goal, so it’s great to know you were happy with the outcome.

We truly appreciate your recommendation and thank you again for choosing Irwins Plumbing!

Rated 5 out of 5 stars

Very efficient ,helpful and knows his…

Very efficient ,helpful and knows his job

May 22, 2026
Unprompted review
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Reply from Irwinsplumbing

Thanks for the great review, Robyn!

We’re glad to hear you found the service efficient, helpful, and professional. It’s great to know the job was handled with confidence and care.

Thanks again for choosing Irwins Plumbing!

Rated 5 out of 5 stars

Really thorough and helpful service

Really thorough and helpful service. Highly recommend.

May 21, 2026
Unprompted review
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Reply from Irwinsplumbing

Thanks so much for the lovely review, Susan! We’re really pleased to hear you found the service thorough and helpful. Your recommendation means a lot to our team and is greatly appreciated.

Thanks again for choosing Irwin’s Plumbing!

Rated 5 out of 5 stars

very helpful and got the job done in…

very helpful and got the job done in time for my new benchtop

May 20, 2026
Unprompted review
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Reply from Irwinsplumbing

Thanks for the great review, Emilia!

We’re really glad to hear the team was helpful and got everything completed in time for your new benchtop. We appreciate your kind feedback and support.

Thanks again for choosing Irwins Plumbing!

Rated 5 out of 5 stars

My new best friend

My new best friend! Woke up to a blocked toilet so I rang Irwin Plumbers- the plumber was here asap. He was slightly early which was great. A very pleasant young man who inspected the issue and told me the alternatives I had.He fixed the problem and gave me some advice on how to avoid the problem recurring. Everything was clean and the whole process painless. Thank you for job well done.

May 20, 2026
Unprompted review
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Reply from Irwinsplumbing

Thanks so much for the wonderful review, Pam!

We’re sorry your day started with a blocked toilet, but we’re so glad the team could get there quickly and make the whole process smooth and stress-free for you. It’s great to hear the plumber took the time to explain your options, fix the issue properly, and provide advice to help prevent it happening again.

We’ll also pass on your kind words about the friendly service — “new best friend” is definitely a compliment we’ll take proudly!

Thanks again for choosing Irwins Plumbing!

Rated 5 out of 5 stars

Sean is the man

Sean is the man, did what he said he would.

May 20, 2026
Unprompted review
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Reply from Irwinsplumbing

Thanks for the awesome review, Alex!

We’re glad to hear Sean delivered exactly as promised and provided a great experience. We’ll be sure to pass your feedback on to him.

Thanks again for choosing Irwins Plumbing!

Rated 5 out of 5 stars

Arrived early and replaced water heater…

Arrived early and replaced water heater quickly with out issue

May 19, 2026
Unprompted review
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Reply from Irwinsplumbing

Thanks for the great review, Kuroden!

We’re glad to hear the team arrived early and replaced your water heater quickly and smoothly without any issues. We really appreciate your feedback.

Thanks again for choosing Irwins Plumbing!

Rated 5 out of 5 stars

Good job

Good job. I had a positive experience overall. Just expensive.

May 19, 2026
Unprompted review
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Reply from Irwinsplumbing

Thanks for your honest feedback, Reese. We’re really glad to hear you had a positive experience overall and were happy with the job completed. We understand plumbing work can sometimes come as an unexpected expense, but we always aim to provide quality workmanship and lasting solutions for our customers.

We appreciate you choosing Irwin’s Plumbing and taking the time to leave a review!

Rated 5 out of 5 stars

Work was completed well and clean with…

Work was completed well and clean with clear communication

May 19, 2026
Unprompted review
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Reply from Irwinsplumbing

Thanks for the great review, Alissa! We’re so pleased to hear you were happy with the quality of the work, the clear communication, and the clean finish. Our team always aims to make the whole process as smooth and stress-free as possible.

Thanks again for choosing Irwin’s Plumbing!

Rated 5 out of 5 stars

Awesome service

Awesome service
Awesome guy

May 19, 2026
Unprompted review
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Reply from Irwinsplumbing

Thanks for the awesome review, Johanna!
We’re so glad to hear you were happy with the service and the technician who helped you out. We really appreciate the kind words.
Thanks again for choosing Irwins Plumbing!

Rated 5 out of 5 stars

Exellent service

Exellent service, quality workmanship.
All working well.

May 19, 2026
Unprompted review
Irwinsplumbing logo

Reply from Irwinsplumbing

Thanks for the lovely review, Francesca!

We’re so pleased to hear you were happy with the excellent service and quality workmanship, and that everything is working well now.

Thanks again for choosing Irwins Plumbing!

Rated 5 out of 5 stars

Great service

Great service

May 19, 2026
Unprompted review
Irwinsplumbing logo

Reply from Irwinsplumbing

Thanks for the great feedback, Darryl! We really appreciate you taking the time to leave us a review. Glad to hear you were happy with the service!

The Team at Irwin’s Plumbing

Rated 5 out of 5 stars

Very nice and efficient

Very nice and efficient. Provided multiple options and easy to choose from

May 18, 2026
Unprompted review
Irwinsplumbing logo

Reply from Irwinsplumbing

Thanks so much for the awesome review, Tyler! We’re really glad to hear you found the service friendly and efficient, and that the options provided made the decision easy. That’s exactly the experience we aim to deliver.

Thanks again for choosing Irwin’s Plumbing!

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