Josh was friendly and very helpful. He established the issue, explained what need to be done and did it efficiently. He cleaned up afterwards too. He arrived when expected and notified me that he was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The guys were great very understaning when my card decided to malfunction at the end of the job. Both the guys were very well mannered polite, they were very clear with the process and the cost.... See more
Company replied
Wade from Irwin’s was great today, provided an excellent service. Unfortunately it took longer than we originally thought it would (job was bigger than first thought) but he was a gem and got all the... See more
Company replied
We had a gas leak in our house, so we called this company because of its great reviews. They provided us with a professional plumber within a couple hours of calling and he diagnosed the problem fast.... See more
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4.7
Excellent
218 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 2 weeks
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Reply from Irwinsplumbing
Thanks for the excellent review, Dan!
We’re so glad to hear you were happy with the prompt service and really appreciate your recommendation. The team always aims to deliver fast, reliable help when it’s needed most.
Thanks again for choosing Irwins Plumbing!
Quick Service. New Toilet
Quick Service. Chill dudes. New toilet. What more can I say!
May 30, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the awesome review, Tin!
We’re really glad to hear you were happy with the quick service and new toilet installation. Sounds like a smooth experience all round—and we appreciate the great feedback!
Thanks again for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thanks for the great review, Sherlyn!
We’re so pleased to hear the tap was fixed quickly and that you were happy with the service. We really appreciate your recommendation and kind words.
Thanks again for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thanks for the great review, 湘蘭!
We’re so pleased to hear you were happy with the friendly and professional service provided. Our team always aims to deliver a positive and reliable experience from start to finish.
Thanks again for choosing Irwins Plumbing!
Absolute shocker
DO NOT USE THIS COMPANY,!!!
We booked a visit from this company, was told plumber would be there early am. They did call to say they’d be a bit late. Arrived late afternoon, spent 90 minutes doing basically nothing. We had a kitchen drain overflow blocked with tree roots. The plumber made a hole in the roots for water to drain. We asked for camera inspection . We were told we couldn’t have photos of the sewer line as he “didn’t want to break a 50k camera” after jetting one down pipe we paid $1600 for basically nothing and were quoted $14000 to dig out the very blocked pipe approx 1 metre square of brick. Would take about a day. Tried the hard sell on us to which we said no. Even called his boss to talk to us to try to get us to sign to do the unnecessary work. Then proceeded to press us to write a review there and then.
A second plumbing company came out today, removed 30cm plug of tree roots and did full camera inspection of the sewer pipe. They did not quote for a $14000 repair.
Edited - post refund.
After sending a complaint, we were contacted by the company offering a refund if we changed our review. We declined. We were then contacted by their compliance officer who was more than reasonable and offered us a refund. THIS WAS THE ONLY POSITIVE in dealing with this company. Stars have been changed post refund to reflect that.
May 29, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the fantastic review, Kathryn!
We’re so pleased to hear you were happy with the fast response and helpful service. It’s great to know the team also left the space clean and tidy afterwards—that’s something we take pride in.
We really appreciate your recommendation and thank you again for choosing Irwins Plumbing!
Thorough and professional
Thorough and professional. Excellent job. Thanks, heaps.
May 29, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the great review, MOC!
We’re really pleased to hear you found the service thorough and professional, and that you were happy with the job completed. Your kind words are greatly appreciated by the team.
Thanks again for choosing Irwins Plumbing!
Excellent service
Could not fault the service or recommend enough. Efficient, upfront and professional.
May 29, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the fantastic review, Ash!
We’re thrilled to hear you couldn’t fault the service. Providing efficient, upfront, and professional service is exactly what we strive for, so it’s wonderful to know we delivered that experience for you.
We truly appreciate your recommendation and thank you for choosing Irwins Plumbing!
Very kind to a very stressed woman
May 28, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for your lovely review, Tracy!
We’re so pleased to hear our team could help and provide some reassurance during what was clearly a stressful situation. We understand how overwhelming plumbing issues can be, and we’re glad we could make the experience a little easier for you.
Thank you for your kind words and for choosing Irwins Plumbing!
Great service
Great service, friendly workers, job done quick!! Would recommend!
May 28, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the awesome review, Sam!
We’re so glad to hear you were happy with the great service, friendly team, and quick turnaround. It’s always our goal to get the job done efficiently while providing a positive experience.
We really appreciate your recommendation and thank you for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thanks for the wonderful review, Antonia and Lottie!
We’re so pleased to hear you were happy with the work completed and that our plumber provided such a great experience. Your kind words mean a lot to the team.
Thanks again for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thanks for the great review, Georgina!
We’re glad to hear you found the service quick and easy to work with. We always aim to make the process as smooth and stress-free as possible.
Thanks again for choosing Irwins Plumbing!
Great work and very tidy
Great work and very tidy. Great customer service too.
May 27, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the wonderful review, Ava!
We’re so pleased to hear you were happy with the quality of the work, the tidy finish, and the customer service provided. We always aim to deliver a professional and positive experience from start to finish.
Thanks again for choosing Irwins Plumbing!
Fantastic service
May 27, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the fantastic review, Lin!
We’re so glad to hear you were happy with the service. Your kind feedback is greatly appreciated by the whole team.
Thanks again for choosing Irwins Plumbing!
Great hot water service
Eli from Irwin’s came quickly to the apartment for the fixing the hot water. The issues were explained well and the price great.
May 27, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the great review, NM!
We’re so pleased to hear Eli was able to attend quickly and get your hot water issue sorted. It’s great to know everything was clearly explained and that you were happy with the pricing and service provided.
Thanks again for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thank you for the great review, Nongkarn! We’re delighted to hear you found our technician helpful and knowledgeable. Providing reliable service and expert workmanship is something we take great pride in. We truly appreciate your support and thank you for choosing Irwin’s Plumbing!
Shawn was very helpful and honest
Shawn was very helpful and honest.
Very detailed and professional in his explanations.
Highly recommended
May 26, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the wonderful review, Vish!
We’re so pleased to hear Shaun was helpful, honest, and professional throughout the process. Taking the time to provide detailed explanations and clear communication is something we really value, so it’s great to know that stood out to you.
We truly appreciate your recommendation and thank you again for choosing Irwins Plumbing!
Very helpful and sorted out our problem.
May 26, 2026
Unprompted review
Very helpful and polite and competent
Very helpful and polite and competent
May 25, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the lovely review, Elizabeth!
We’re so glad to hear you found the service helpful, polite, and competent. Providing friendly and professional service is always our goal.
Thanks again for choosing Irwins Plumbing!
Friendly and prompt service
Friendly and prompt service.
Great to have a tradie who left the bathroom spotless.
May 25, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the lovely review, Jo!
We’re so pleased to hear you were happy with the friendly and prompt service. Leaving the work area clean and spotless is something we take pride in, so it’s great to know that stood out to you as well.
Thanks again for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thanks for the great review, Staffy Cat!
We’re glad to hear you found the service thorough, informative, and efficient. Providing clear communication and quality workmanship is always our goal.
Thanks again for choosing Irwins Plumbing!
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