Josh was friendly and very helpful. He established the issue, explained what need to be done and did it efficiently. He cleaned up afterwards too. He arrived when expected and notified me that he was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The guys were great very understaning when my card decided to malfunction at the end of the job. Both the guys were very well mannered polite, they were very clear with the process and the cost.... See more
Company replied
Wade from Irwin’s was great today, provided an excellent service. Unfortunately it took longer than we originally thought it would (job was bigger than first thought) but he was a gem and got all the... See more
Company replied
We had a gas leak in our house, so we called this company because of its great reviews. They provided us with a professional plumber within a couple hours of calling and he diagnosed the problem fast.... See more
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4.7
Excellent
218 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Irwinsplumbing
Thanks for the lovely review, Dianne!
We’re delighted to hear you found our technician informative, helpful, and easy to deal with. Providing clear advice and a friendly, approachable service is something we always strive for.
Thank you for your kind words and for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thanks for the review, Wendy!
We’re pleased to hear you were happy with the communication from our team. Keeping our customers informed every step of the way is something we pride ourselves on, so it’s great to know that stood out during your experience.
Thank you for choosing Irwins Plumbing, and we appreciate your feedback!
Fast knowledgeable 10/10
June 9, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the awesome review, Patrick!
We’re thrilled to hear you found the service fast and knowledgeable. A 10/10 rating is fantastic feedback and means a lot to our team.
Thanks again for choosing Irwins Plumbing – we really appreciate your support!
Reply from Irwinsplumbing
Thanks for the great review, Kanthi!
We’re so pleased to hear you were happy with the work completed. Your kind words and support mean a lot to our team.
Thanks again for choosing Irwins Plumbing!
Great experience
Good communication throughout, good quality work, friendly staff
June 9, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the great review, Troy!
We’re delighted to hear you were happy with the communication throughout the job, the quality of the work, and the friendliness of our team. Providing a positive experience from start to finish is always our goal.
Thanks again for choosing Irwins Plumbing – we really appreciate your support!
Good Job done by Ryan
June 8, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the great review, Olivia!
We’re pleased to hear Ryan did a good job and that you were happy with the service provided. We’ll be sure to pass your feedback on to him.
Thanks again for choosing Irwins Plumbing!
Friendly and professional
Friendly and professional. Everything explained clearly.
June 8, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the great review, Andrew!
We’re delighted to hear you found our team friendly and professional, and that everything was explained clearly throughout the process. We believe good communication is just as important as quality workmanship.
Thanks again for choosing Irwins Plumbing – we really appreciate your feedback!
Reply from Irwinsplumbing
Thanks for the great review, Patrick!
We’re delighted to hear you were happy with the work completed. Your recommendation means a lot to our team and is one of the highest compliments we can receive.
Thanks again for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thanks for the fantastic review, Emmanuel!
We’re thrilled to hear you were happy with the work and that we could deliver a job worthy of a 100% rating. Your support and feedback mean a lot to our team.
Thanks again for choosing Irwins Plumbing
We had a great service
We had a great service. There person that came through was friendly, very helpful, and very understanding of what needed to be done.
Thanks very much for the great work.
June 6, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the wonderful review, Decontee!
We’re delighted to hear you had a great experience with our team. It’s fantastic to know the technician was friendly, helpful, and took the time to understand exactly what needed to be done.
We truly appreciate your kind words and are grateful for the opportunity to assist. Thanks again for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thanks for the great review, Simon!
We’re glad to hear you were happy with the quick and knowledgeable service, and that the job was completed efficiently. That’s exactly the experience we aim to provide for all our customers.
Thanks again for choosing Irwins Plumbing, and cheers for the feedback!
Highly recommended
They were very professional on time very efficient and got the job done well very satisfied and will recommend them to many friends and family
Thank you
Lisa nellis
June 5, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the wonderful review, Lisa!
We’re so pleased to hear you were happy with the service and found our team professional, punctual, and efficient. It’s great to know the job was completed to your satisfaction and that you felt confident recommending us to your friends and family.
We truly appreciate your support and thank you for choosing Irwins Plumbing!
I had first class service from Eli
I had first class service from Eli, Ryan and Sam. They were prompt, friendly and understood the special requirements of the household. I would highly reccommend their work and attitude to anyone requiring Plumbing services. Thanks guys. Wendy Post
June 4, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks so much for the wonderful review, Wendy!
We’re delighted to hear that Eli, Ryan, and Sam provided you with first-class service. It’s great to know they were prompt, friendly, and took the time to understand the specific needs of your household to ensure the best outcome.
We’ll be sure to pass your kind words on to the team—they’ll really appreciate the recognition. Thank you for your recommendation and for trusting Irwins Plumbing with your plumbing needs.
Thanks again for your support, Wendy!
Had a great experience with Irwin’s…
Had a great experience with Irwin’s Plumbing from start to finish. The team was friendly, professional, and easy to deal with throughout the whole process. They turned up on time, explained everything clearly, and the pricing was fair with no surprises. You can tell they actually care about doing quality work and looking after their customers. It’s hard to find trades you can trust these days, but I’d have no hesitation recommending them to family and friends. Will definitely be using them again in the future.
June 4, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks so much for your amazing review, Will!
We're thrilled to hear you had such a positive experience with our team from start to finish. Providing friendly, professional service, clear communication, punctuality, and transparent pricing are all things we strive for every day, so it's incredibly rewarding to know that came through in your experience.
Your comments about trust and quality workmanship mean a great deal to us. We take pride in looking after our customers and delivering solutions we can stand behind, and we're grateful for your confidence in recommending us to your family and friends.
Thank you again for your kind words and support. We look forward to helping you again whenever you need us! From all of us at Irwins Plumbing, thank you for choosing our team.
Great service
Great service - fast, efficient, professional and with excellent communication from the whole team.
Thank you!!
June 4, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks so much for the wonderful review, Greg and Cathy!
We’re delighted to hear you were happy with the fast, efficient, and professional service, as well as the communication from our team. Providing a smooth and positive experience from start to finish is always our goal.
We truly appreciate your kind words and thank you for choosing Irwins Plumbing!
Good work from ryan
June 3, 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for the 5-star review, Julie! We're delighted to hear you were happy with Ryan's work. We'll be sure to pass your kind feedback on to him. We appreciate your support and thank you for choosing Irwin’s Plumbing!
Zac was the most professional…
Zac was the most professional technician I could have wished for to fix my failing hot water system. Thank you!
June 3, 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your wonderful review, Shon! We're delighted to hear that Zac provided such a professional experience while helping with your hot water system. We'll be sure to pass on your kind words to him. Thank you for choosing Irwin’s Plumbing, and we appreciate your support!
$8,822 for ONE day of ‘Emergency Works’ That Didn’t Fix the Leak and caused significant damage to my kitchen — Independent Plumber Fixed It for $210
We booked Irwin’s Plumbing for a pre‑arranged weekday appointment to investigate a leak in our home. When the plumber arrived, we were told the situation was an “emergency” requiring extensive and urgent works. The representative said we needed to sign the contract and get started immediately due to the emergency. We were quoted over $7,000, yet have credit card charges totalling $8,822. The emergency crew that arrived was ONE junior plumber. We requested to pay by bank transfer but were told due to 'time of day' it needed to be credit card.
Unfortunately, the leak was not fixed, and additional damage was left to our kitchen cabinetry and tile seals. We have a significant hole in our kitchen cabinet, broken shelves, and damage to our kitchen tiles as a result of these works.
The next day, the leak continued and worsened. We contacted the company in writing to request a detailed breakdown of the charges and to raise concerns about the unresolved leak. We wanted to understand how we have paid what appears to be a junior plumber over $1k an hour to cause destruction in our kitchen, and not fix the leak. To date, no itemised breakdown has been provided. We subsequently requested a full refund due to the major failure of the service. To date, we have not received a refund.
Following our complaint, we experienced an unannounced visit at 6:50am, despite having requested written communication only. We have photo and video evidence of the ongoing leak, the damage left behind, and the early‑morning attendance.
For comparison, a licensed independent plumber attended, identified the cause, and repaired the issue in under an hour for $210. His invoice clearly outlines the work performed and details his concerns with the pricing and work completed by Irwin's.
This review reflects our personal experience, supported by documentation, and is shared to assist other consumers in making informed decisions. Had I wanted to demo my kitchen, I would have done it myself for free myself.
May 28, 2026
Unprompted review
Reply from Irwinsplumbing
Hi Anna,
I appreciate you taking the time to share your experience. Even though we’ve already worked through this together and reached a resolution, I want to acknowledge how frustrating the situation must have been for you at the time.
We take feedback like this seriously, as it helps us review our processes and make sure our team is delivering the standard of service we expect.
If anything further comes up or you feel there’s more we can do, please reach out directly. We’re committed to keeping things fully resolved on your end.
Kind regards,
Irwin's Plumbing
Reply from Irwinsplumbing
Thank you for the great review, Teresa! We’re pleased to hear you found the service easy to understand and helpful. We really appreciate your support and are glad we could assist you. Thanks for choosing Irwin’s Plumbing!
Irwin's Plumbing, my review!
Edited Review: -
I requested Irwin's plumbing for a roughing work, so my tiler can complete his works. Tiler has removed old tiles from bathroom floor, wall and plaster board, ready for Irwin's plumber to do roughing. Plumber arrived on time and quoted me $4K. He completed the job in an hour.
I emailed Irwin's admin team to give a reasonable final invoice. Compliance manager called me next day and gave me 50% discount, so I ended up with $2K final invoice. Had to engage another plumber locally to complete the renovation and upon checking Irwin's plumbing work, he said he would charge $900-$1000. Though got "discount", my hard-earned money $1100 is gone. I would have bought a gift for my kids!!!!I have changed my review from 1 star to 2 star. I kindly ask Irwin's to give fair price to customers in the first Instance...
Posted this review, so others don't get into same scenario.
May 29, 2026
Unprompted review
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