Josh was friendly and very helpful. He established the issue, explained what need to be done and did it efficiently. He cleaned up afterwards too. He arrived when expected and notified me that he was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The guys were great very understaning when my card decided to malfunction at the end of the job. Both the guys were very well mannered polite, they were very clear with the process and the cost.... See more
Company replied
Wade from Irwin’s was great today, provided an excellent service. Unfortunately it took longer than we originally thought it would (job was bigger than first thought) but he was a gem and got all the... See more
Company replied
We had a gas leak in our house, so we called this company because of its great reviews. They provided us with a professional plumber within a couple hours of calling and he diagnosed the problem fast.... See more
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4.7
Excellent
215 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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Reply from Irwinsplumbing
Thank you for your 5-star review, Keira. We're so pleased to hear that you were happy with the job and had a great experience with our team. We believe that quality workmanship and friendly service go hand in hand, so it's wonderful to know both stood out to you. Thank you for choosing Irwin's Plumbing and for taking the time to share your feedback. We truly appreciate your support.
Taylan did a great job in what was a…
Taylan did a great job in what was a challenging circumstance, where he had to do quite a bit of troubleshooting. He was also very friendly and professional. Top notch!
June 17, 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your fantastic 5-star review, Adam. We're so pleased to hear that Taylan was able to work through a challenging situation and take the time to troubleshoot the issue properly. It's great to know that his friendly and professional approach made such a positive impression as well.
We'll be sure to pass your kind words on to Taylan – he'll be thrilled to hear them. Thank you for choosing Irwin's Plumbing and for trusting us with the job. We truly appreciate your support and are here whenever you need us in the future.
Reply from Irwinsplumbing
Thank you for the 5-star review, Antoni! Sometimes the simplest feedback says it best. We're thrilled to hear you were happy with the work and that the job was completed to your satisfaction. We really appreciate your support and thank you for choosing Irwin's Plumbing. If you ever need us again, we'll be more than happy to help.
Reply from Irwinsplumbing
Thank you for your 5-star review, Mike. We're pleased to hear you were happy with the workmanship and that our technician kept the work area neat and tidy throughout the job. We know the little things matter just as much as the work itself, so it's great to know that stood out to you. Thank you for choosing Irwin's Plumbing, and we appreciate you taking the time to share your feedback.
Reply from Irwinsplumbing
Thanks for the great review, Lyn!
We’re pleased to hear you were happy with the service and that a great job was done. Your feedback is truly appreciated, and we’ll be sure to pass it on to the team.
Thank you for choosing Irwins Plumbing!
The guys were great very understaning…
The guys were great very understaning when my card decided to malfunction at the end of the job.
Both the guys were very well mannered polite, they were very clear with the process and the cost.
Didn't feel pressured and they explained everything and answered all my questions.
I was impressed how quick and great the job was done.
I have had experience with other plumbing companies, never so reliable or forthcoming as Irwin's.
June 15, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks so much for the wonderful review, Karen!
We’re delighted to hear that our team made the whole experience a positive one, even when your card decided to cause a little extra stress at the end of the job. We understand that these things happen, and we’re glad our technicians were understanding and helpful throughout.
It’s fantastic to know they were polite, well-mannered, and took the time to clearly explain the process, costs, and answer all of your questions without making you feel pressured. We also appreciate your comments about the quality and efficiency of the work completed.
Hearing that you found Irwins Plumbing more reliable and forthcoming than your previous experiences with other plumbing companies means a great deal to us. Thank you for your trust, your kind words, and for choosing Irwins Plumbing. We truly appreciate your support!
Reply from Irwinsplumbing
Thanks for the great review, Angeline!
We’re delighted to hear you were happy with our fast response. Providing prompt service when our customers need us is something we take great pride in.
Thank you for choosing Irwins Plumbing – we really appreciate your feedback and support!
Reply from Irwinsplumbing
Thanks for the great review, Nigel!
We’re pleased to hear our team arrived on time and provided friendly service. We believe reliability and a positive customer experience go hand in hand, so it’s wonderful to receive your feedback.
Thank you for choosing Irwins Plumbing – we really appreciate your support!
Response excellent
Response excellent
Some major details overlooked .Rheems 250 ml water container now much bigger and thicker than previous container .It seems both Irwin’s and Rheems unaware of this discrepancy .Just me who thought it looked bigger on viewing .My installation tricky as upstairs .Waited for assistant to be called to get upstairs .Too big ,so had to come back down .Irwins suggested a 160 ml…Installer measured and after checking with his supervisor said that wouldn’t fit either .It seems a 125 ml only one .
Installer called Luke worked nonstop for 81/2 hrs to sort out all the problems as they occurred ..including Rheems sending a wrong valve …
Finally installed .
Total cost close to $7,000… but that also included a simple plastic toilet cistern replacement which cost just over $1,000.
Summary
Excellent response
Facts not checked thoroughly beforehand on replacement
All day installation,instead of half that time
Installer Luke did not stop for entire day until problem sorted
High cost …which I agreed to ..if original agreement had been fulfilled
Originally given 3/5 however upgraded to 4/5 as contacted by Irwin plumbing for feedback and they have responded to constructive feedback. Would use Irwin’s plumbing in future.
June 3, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the review, Tyler!
We’re pleased to hear we could help get your toilet fixed and everything back in working order. We appreciate you taking the time to leave us your feedback.
Thank you for choosing Irwins Plumbing
Great communication by the worker
June 12, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the great review, Koby!
We’re pleased to hear you were happy with the communication from our technician. Keeping our customers informed throughout the process is something we pride ourselves on, so it’s wonderful to know that stood out during your experience.
Thank you for choosing Irwins Plumbing – we appreciate your feedback and support!
Great service
Great service. Came back to check everything working well. Thankyou
June 11, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks so much for the lovely review, Grbic family!
We’re delighted to hear you were happy with the service and that our team took the time to come back and ensure everything was working as it should. Providing ongoing support and peace of mind for our customers is something we take great pride in.
Thank you for your kind words and for choosing Irwins Plumbing. We truly appreciate your support!
Great service from Eli and Ryan
Great service from Eli and Ryan. Very happy customer
June 11, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the wonderful review, Bridgette!
We’re delighted to hear you received great service from Eli and Ryan and that you’re a very happy customer. We’ll be sure to pass your kind words on to both of them—they’ll really appreciate the recognition.
Thank you for choosing Irwins Plumbing, and we look forward to helping you again in the future!
Awesome job boys thank you!
June 11, 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for the fantastic review, Fraser! We're thrilled to hear you were happy with the job our team completed. Your support means a lot to us, and we'll be sure to pass your thanks on to the boys. Thanks again for choosing Irwin’s Plumbing!
Prompt and professional service many…
Prompt and professional service many thanks
June 11, 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your kind review, Jane! We're delighted to hear you were happy with our prompt and professional service. Providing a smooth and reliable experience for our customers is always our goal. We appreciate your support and thank you for choosing Irwin’s Plumbing!
Great service
Great service, friendly professional person,
Clean and tidy, no mess ,
June 11, 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for the fantastic review, Gary! We're delighted to hear you received friendly and professional service and that the work was completed cleanly and efficiently. Leaving every job site tidy is something we take great pride in. We really appreciate your feedback and thank you for choosing Irwin’s Plumbing!
Reply from Irwinsplumbing
Thanks for the fantastic review, Caroline!
We’re so pleased to hear you were happy with our fast same-day service and that Bailey provided a great experience. We’ll be sure to pass your kind words on to him.
Thank you for choosing Irwins Plumbing – we really appreciate your support!
Reply from Irwinsplumbing
Thanks for the lovely review, Dianne!
We’re delighted to hear you found our technician informative, helpful, and easy to deal with. Providing clear advice and a friendly, approachable service is something we always strive for.
Thank you for your kind words and for choosing Irwins Plumbing!
Reply from Irwinsplumbing
Thanks for the review, Wendy!
We’re pleased to hear you were happy with the communication from our team. Keeping our customers informed every step of the way is something we pride ourselves on, so it’s great to know that stood out during your experience.
Thank you for choosing Irwins Plumbing, and we appreciate your feedback!
Fast knowledgeable 10/10
June 9, 2026
Unprompted review
Reply from Irwinsplumbing
Thanks for the awesome review, Patrick!
We’re thrilled to hear you found the service fast and knowledgeable. A 10/10 rating is fantastic feedback and means a lot to our team.
Thanks again for choosing Irwins Plumbing – we really appreciate your support!
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