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is*hosting Reviews 256

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers had a great experience with this company. Many customers consistently praise the service for its reliability, speed, and overall excellent performance, highlighting that everything works as advertised. The staff is frequently described as polite, friendly, and genuinely caring, providing top-notch support and making interactions pleasant and straightforward. Reviewers appreciate the responsive, patient, and helpful customer and technical support teams, who guide them through processes and ensure everything is properly configured. However, some people were dissatisfied with aspects of customer service, mentioning slow replies, conflicting information from different agents, or a lack of meaningful investigation into issues. Additionally, a few customers reported issues with account access, such as being locked out or experiencing continuous reboots of their virtual private servers, and found the website interface confusing for setup.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its quality, speed, and professional support.... See more

User experience

Consumers find the user experience to be positive, with many reviewers reporting a smooth and seamless... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the support team for being... See more

Website

Reviewers highlight ambiguous aspects of website functionality, with some customers praising the hosting and... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness and professionalism. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using their ecosystem for a while now, and everything works exactly as advertised. Specifically, the $25/month VPS is worth every penny. The performance is flawless with absolutely no lag,... See more

Company replied

Rated 5 out of 5 stars

Hello everyone, There are many companies on the market offering VPS and dedicated server services, but is*hosting is truly special. These guys go above and beyond to deliver top-notch service... See more

Company replied

Rated 5 out of 5 stars

Took crypto. Nice Ther was no console from within there user pages to get at VPS. No extetnal firewall but the service was fine and fast and polite service team. They now say they have a cons... See more

Company replied

Rated 5 out of 5 stars

I had a really smooth experience with ishosting from start to finish. Setting up my VPS hosting can sometimes feel overwhelming, especially when you run into technical steps you do not expect, b... See more

Company replied


Company details

  1. Web Hosting Company
  2. Cloud Computing Service
  3. Cloud Storage Service
  4. e-Commerce Solution Provider
  5. VPN Service
  6. Website Designer

Written by the company

At is*hosting, we believe hosting should be simple, powerful, and worry-free. Whether you're running a small personal project or managing a large-scale business, our mission is to provide high-performance, secure, and globally available hosting solutions that just work. With 20 years of experience and our own infrastructure spanning 40 countries, we’ve built a hosting environment that prioritizes speed, reliability, and flexibility. Unlike many providers, we own and operate our hardware – ensuring complete control over performance, security, and network stability. Our data centers meet Tier 3+ standards, guaranteeing maximum uptime and resilience. But great technology alone isn’t enough. What sets us apart is our customer-first approach. Our 24/7 support team doesn’t just answer tickets – they solve problems, proactively monitor performance, and ensure your hosting runs smoothly at all times. We believe that support should be fast, human, and genuinely helpful, not just a scripted response. Security is at the heart of everything we do. From free enterprise-grade DDoS protection to rigorous security policies, we go beyond the industry standard to keep your projects safe. We’re also committed to transparency – no hidden fees, no vague policies, just clear and honest service. Whether you need VPS, dedicated servers, private networking, or custom hosting solutions, we’re here to help. Join thousands of businesses and developers who trust is*hosting for their global hosting needs and experience the difference a truly customer-focused hosting provider can make. Fast. Secure. Reliable. That’s is*hosting.


Contact info

Promotion box for is*hosting

Reliable Hosting for Your Needs

Boost Your Business with VPS, Dedicated Servers, and VPN Solutions!

4.2

Great

TrustScore 4 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

not yet use vps server

December 23, 2024
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Reply from is*hosting

Dear Customer,

Thank you for your message! If you haven’t used your VPS server yet and need any assistance to get started, please feel free to contact our support team. We are happy to assist you.

Best Regards,
The is*hosting Team

Rated 1 out of 5 stars

Scam

be careful getting vps from these lot they claim you get 1Gbps but in reality you barely get 18Mbs wont give you refund neither

Give you some story about it can go up and down but surely advertising 1Gbps and getting 18Mbs what a joke

December 18, 2024
Unprompted review
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Reply from is*hosting

Dear Joe,

Thank you for your feedback. Please note that your current server operates as a Virtual Private Server (VPS), which shares bandwidth resources with other VPS instances on the same node. Due to this shared infrastructure, it may not always be possible to guarantee a full 1Gbps bandwidth, especially during periods of high network usage by other VPS users.

We understand that this may not have met your expectations, and as a result, a refund has been issued for the service.

If your operations require consistent and dedicated 1Gbps bandwidth, we recommend upgrading to a dedicated server. This option would provide you with exclusive access to the bandwidth required for your activities.

If you have any additional questions or need further assistance, please feel free to contact our support team. We are happy to assist.

Best Regards,
The is*hosting Team

Rated 1 out of 5 stars

Its totally Scam

Its totally Scam. they Banned me without reason Fake Company STFU Fake Companies....

December 7, 2024
Unprompted review
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Reply from is*hosting

Dear Marchesi Daniele,

We take all feedback seriously and are always open to resolving any concerns. However, we were unable to verify your identity as a customer of is*hosting, as you did not provide any information to confirm your account with us.

To properly investigate your case and address any issues, we kindly ask you to share your account details or ticket number with our support team at support@ishosting.com. Without this information, we cannot verify the circumstances of your claim.

Our company operates transparently, adhering to strict policies and industry regulations. If your account was suspended, it would have been due to a clear violation of our Terms of Use and Acceptable Use Policy, both of which are publicly available on our website.

If you are indeed our customer and believe there has been a misunderstanding, please contact us. We’re happy to clarify and assist.

Best Regards,
The is*hosting Team

Rated 5 out of 5 stars

Amazing but a small problem

I love your services! There are no problems except sometimes, once I a week, I have to reload my servers in order for them to work. They start working normally after reloading. It's not a big issue, but there's a room for improvement

November 29, 2024
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Reply from is*hosting

Dear Max,

Thank you for your kind words and valuable feedback! We are glad to hear you love our services and that they meet your expectations.

We understand that having to restart your servers weekly can be a bit inconvenient. This shouldn’t be a regular occurrence, so we would be happy to investigate the root cause for you. If you have already contacted our support team regarding this, please provide the ticket number so we can check the progress.

If you haven’t reached out to support yet, we recommend doing so. Our team will be happy to identify and resolve any underlying issues to ensure your servers run as smoothly as possible.

We appreciate your patience and support. Please let us know if you’d like any further assistance.

Best Regards,
The is*hosting Team

Rated 5 out of 5 stars

Great customer service

Great customer service! The customer service team is very quick in responses, very attentive and professional.

November 27, 2024
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Reply from is*hosting

Dear Alex,

Thank you for your fantastic feedback! We are delighted to hear that you had a positive experience with our customer service team. Providing quick, attentive, and professional support is our top priority.

If you ever need assistance or have any questions in the future, we are always happy to help. Your satisfaction means the world to us!

Best Regards,
The is*hosting Team

Rated 2 out of 5 stars

Excellent prices BUT!

Excellent prices, but the service descriptions are misleading. I purchased several Virtual Private Servers that claimed to support 10 Gbps internet speed, yet I’m lucky to get even 5% of that.

June 19, 2024
Unprompted review
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Reply from is*hosting

Dear Mon,

Thank you for your feedback. We are sorry to hear about your experience with the internet speed on your Virtual Private Servers. We strive to provide clear service descriptions and deliver on our promises.

To better understand and resolve this issue, could you please let us know if you have already contacted our support team regarding the speed concerns? If so, kindly provide the ticket number so we can review it and offer you a more precise response.

If you haven’t reached out to support yet, we recommend doing so. Our team will be happy to investigate the matter and ensure you receive the best possible service.

We look forward to your response and are happy to assist further.

Best Regards,
The is*hosting Team

Rated 5 out of 5 stars

It's not expensive, fast and easy to use

All I want to say is "is*hosting" is not expensive, fast and easy to use VPS hosting service. After 5 minutes I had all I need. Thanks a lot! I wish luck and prosperity for "is*hosting" team!

November 22, 2024
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Reply from is*hosting

Dear Aleksei,

Thank you so much for your wonderful feedback! We are thrilled to hear that you found our service fast, easy to use, and affordable. It’s great to know you were able to get everything set up within minutes — that’s exactly the experience we aim to provide.

Your kind words and well wishes mean a lot to our team. If you ever have any questions or need assistance, we are always happy to help.

Best Regards,
The is*hosting Team

Rated 5 out of 5 stars

Outstanding

Outstanding for job especially for the developing countries people

November 12, 2024
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Reply from is*hosting

Dear Customer,

Thank you so much for your thoughtful feedback! We are delighted to hear that you find our service outstanding, especially in supporting people from developing countries. At is*hosting, we strive to make our services accessible, reliable, and beneficial to all our customers, regardless of their location.

If you ever need assistance or have any questions, we are happy to assist you. Your satisfaction is our top priority.

Best Regards,
The is*hosting Team

Rated 5 out of 5 stars

Great customer service

Two words: customer service.

November 3, 2024
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Reply from is*hosting

Dear Customer,

Thank you for your kind words! We are pleased to know that you value our customer service. Our goal is to ensure you have the best possible experience with is*hosting.

If there is anything specific we can assist you with, please don’t hesitate to let us know. We are happy to assist with any questions or support you may need.

Best Regards,
The is*hosting Team

Rated 5 out of 5 stars

It's a great solution

I have been using VPS from Inferno Solutions for my personal VPN for over a year now, and I can confidently say that I am very satisfied with its performance. The service is characterized by stability and high quality of connection, which is extremely important for work and not only. During the entire time of use, no complaints have arisen. I also appreciate the level of service provided by the support team!

November 4, 2023
Unprompted review
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Reply from is*hosting

Dear Vikki,

Thank you for sharing your experience and such positive feedback! We are thrilled to hear about your satisfaction with the VPS service and that it has met your expectations for stability, high-quality performance, and reliable connection. Your recognition of the support team’s service means a lot to us, and we will continue striving to maintain this level of excellence.

If there’s anything we can assist you with or if you have further feedback, we are always happy to help.

Best Regards,
The is*hosting Team

Rated 1 out of 5 stars

Scam

Suspended my account due suspecting me in fraud with payment. After providing everything that support asks me account still suspended even support answered that issue resolved. Then I ask to refund money for upcoming month payment, they ignore it simply redirecting me to "different managers" without any specific info how to proceed refund.
Highly recomend avoid this scam company, you wont know when they decide block or susped your account for no reason even after any proof given to them.

November 1, 2024
Unprompted review
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Reply from is*hosting

Dear Online Goldmine,

We take customer concerns seriously but couldn’t verify your identity as an is*hosting customer, as no details were provided. If you have an active account and believe there was a misunderstanding, please contact support@ishosting.com with your account details or ticket number, and we’ll be happy to investigate.

Account suspensions are strictly based on our Terms of Use and Security Policy, including fraud prevention measures required by regulations. Refund requests are processed according to our Refund and Cancellation Policy, and we encourage you to reach out directly so we can assist you further.

We’re always open to resolving legitimate concerns and welcome your direct communication.

Best Regards,
The is*hosting Team

Rated 5 out of 5 stars

Efficient and sincere

October 31, 2024
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Reply from is*hosting

Dear Customer,

Thank you for your kind words! We are delighted to know you find our service efficient and sincere. Your feedback motivates us to continue delivering the best possible experience. If you need any assistance, we are always happy to help.

Best Regards,
The is*hosting Team

Rated 4 out of 5 stars

Easy start, great availability, non-transparent payment settings

What did I like:
* it was easy to register, create a new server and get it running
* severs are available in many countries
* variety of payment methods
What I did not like:
* initially it was possible to pay using VISA/Mastercard (and I did pay using this method), but it disappeared afterwards)
* it is possible to pay for a year when creating a new server, but, when the server is renewed, I was only able to renew it for the same period of time as initial one (1 month). It would be great if I could try the server using it for 1 month, and, if I liked it, to be able to pay for a year period

October 23, 2024
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Reply from is*hosting

Dear Customer,

Thank you for your detailed feedback! We truly appreciate you taking the time to share both the positive aspects of your experience and the areas where we can improve.

We understand your concern about the disappearance of VISA/Mastercard as a payment option. This might be due to temporary system changes or region-specific restrictions. We’ll investigate this further and work on ensuring consistency in payment options.

Your suggestion about offering a yearly renewal option after an initial shorter trial period is very valuable. Our team has forwarded this feedback to explore implementing more flexible renewal options in the future.

We aim to continuously enhance our services, and feedback like yours plays a key role in helping us improve. If you have additional suggestions or questions, please don’t hesitate to contact us or create a ticket at our support center.

Best Regards,
The is*hosting Team

Rated 1 out of 5 stars

VPS LOCATION SCAM

I have bought VM from one of middle east country, but its not showing the ip address of that country infact the location was appearing someplace in Romania.

I paid 30$ for the VPS and after 3 or 4 days of testing when I asked for the refund "ishosting" deducted 25% of unknown fee and 4 days of usage(i just kept checking the location) $16 I got back. They scammed in money and can't manage there servers. Waste of time and money.

Disappointed and suggesting, nevery BUY VPS FROM ISHOSTING

October 25, 2024
Unprompted review
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Reply from is*hosting

Dear Customer,

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced. We want to address your concerns directly and provide clarity regarding the situation:

IP Location and GeoIP Updates

In some cases, newly allocated IP addresses may not immediately reflect the correct geographical location in GeoIP databases. This is due to the fact that database updates by providers such as MaxMind and IPinfo can take up to 2 weeks. While this situation is beyond our direct control, we fully understand how important accurate IP geolocation is for our customers.

If you encounter such an issue, we encourage you to contact our support team at our support center. We are happy to assist by:

1. Replacing the IP address, if another IP from the requested location is available.
2. Issuing a full refund, should we be unable to resolve the matter to your satisfaction.

Regarding the Refund Process

We regret if the deduction of the fees during the refund caused you frustration. Refund deductions typically cover administrative costs and usage, but we are always open to reviewing refund requests to ensure fairness. Please feel free to provide us with your ticket ID, and we will gladly re-assess your case.

Your feedback is invaluable, and we are committed to improving your experience with our services. If you have further questions or unresolved concerns, we would be happy to assist.

Best Regards,
The is*hosting Team

Rated 5 out of 5 stars

We appreciate your work on VPN…

We appreciate your work on VPN services!
But CN gov banned the IP, and TCP service is no longer available, which may be due to the default port:50000, according to GPT's analysis. I hope port edit is opened to the public in the future, or we will look for another VPN provider (perhaps.

October 26, 2024
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Reply from is*hosting

Dear Customer,

Thank you for your feedback and for trusting us with your VPN needs. We understand that IP restrictions and limited access due to blocked ports can disrupt your experience, especially in regions with strict internet controls.

Our team continuously works to adapt our VPN services to maintain availability and flexibility. We acknowledge your request to have the option to edit ports and are considering enhancements that provide greater control to our customers. This feature is valuable feedback, and we will pass it along to our development team to explore the possibility of making port customization accessible.

In the meantime, we recommend creating a support ticket via the client area, where our team can look into potential solutions tailored to your needs.

Thank you again for your suggestions and patience as we work to improve our services.

Best Regards,
The is*hosting Team

Rated 1 out of 5 stars

Shady business scam

Its a scam, they sold me the VPS service but it was not of that location which they are advertising.
Then I asked for a refund right after but they did not refund the money to my card.
Very shady business, please beware before signing up.

September 24, 2024
Unprompted review
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Reply from is*hosting

Dear Khiz,

We apologize for the frustration you've experienced with our VPS service and any concerns regarding the advertised location. We take transparency very seriously and strive to provide services that meet the expectations of our customers. If there was any misunderstanding or error with the VPS location, we genuinely regret any inconvenience this caused.

For a refund, please note that our team carefully handles each request according to our refund policy. If your refund request has not yet been resolved, we encourage you to visit our support at the website and create a ticket with the details. This will allow our team to review the specific circumstances of your case and take any necessary steps to resolve the matter to your satisfaction.

We are committed to assisting you and addressing any issues fully. Thank you for bringing this to our attention.

Best Regards,
The is*hosting Team

Rated 5 out of 5 stars

Best provider in the world

Best provider in the world!
Quick & Fast support - 24/7

October 21, 2024
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Reply from is*hosting

Dear Mark,

Thank you so much for your enthusiastic feedback! We're thrilled to hear that you consider us the best provider in the world. Our team works hard to provide quick and reliable 24/7 support, and it's wonderful to know that you're happy with our service.

If you ever need anything, we are always pleased to assist you.

Best Regards,
The is*hosting Team

Rated 5 out of 5 stars

Good service

Advantages
- fast support
- fast start server
- low price

October 10, 2024
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Reply from is*hosting

Dear Customer,

Thank you for taking the time to share your feedback! We're pleased to hear that you are satisfied with our service, especially the fast support, quick server setup, and competitive pricing. Your satisfaction is our priority, and it's great to know we're meeting your expectations.

If you ever need any assistance, we are ready to help.

Best Regards,
The is*hosting Team

Rated 4 out of 5 stars

Payment failed (resolved successfully)

Despite some issues with the credit card payment in the beginning, this service provider delivers on what's promised.

October 7, 2024
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Reply from is*hosting

Dear Vasily,

Thank you for your feedback.

We have not received a support ticket from you regarding the payment issue. Please reach out to our support team, and we will be happy to assist you in resolving this matter. We offer a wide range of payment methods, and we are confident we can help you find the best solution.

Best Regards,
The is*hosting Team

Rated 5 out of 5 stars

Nice hosting 👍

The service is good, the servers work 24/7 without technical problems or lags!I also want to say that the quality and prices fully meet my needs and I’m sure others will like it too

October 1, 2024
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Reply from is*hosting

Dear Customer,

Thank you so much for your kind words! We're thrilled to hear that you're satisfied with our service and that our servers are meeting your needs without any issues. It's great to know that our quality and pricing are working well for you. Your feedback motivates us to keep providing the best possible service, and we hope others will enjoy it just as much!

Best Regards,
The is*hosting Team

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