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See what reviewers are saying

Rated 5 out of 5 stars

I have never trusted ordering anything from overseas, IDS is definitely your going to for hard to sorse parts. Their customer support is top notch, just keep in mind the time difference and the confli... See more

Rated 1 out of 5 stars

Israel Defense Store is terrible. Don't buy from them. You'll end up having to pay an import fee to a country that we give thirty billion dollars a year to. And if you refuse the package and want to r... See more

Company replied

Rated 2 out of 5 stars

I just ordered a conversion kit for my canik tp9 5 days ago hopefully I don’t get scammed because I’ve been seeing a lot of bad reviews lol and always ( GOD BLESS EVERYONE)

Rated 5 out of 5 stars

I ordered my watch from israel defense store, based in Israel, in the middle of the latest Iran war and during Passover holiday. Despite missles flying over the skies, restrictions on incoming a... See more

Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Israel Defense Store (IDS) is an Israeli producer and distributor of high end Outdoors & Tactical equipment.


Contact info

4.0

Great

TrustScore 4 out of 5

242 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Never got a tracking number and I never…

Never got a tracking number and I never knew when my package has been shipped or delivered been almost a month waiting and still waiting for my product

July 15, 2022
israeldefensestore.com logo

Reply from israeldefensestore.com

Hello Sergio,

Thank you for your purchase.

I can confirm the package has been received at our wearhouse in NJ.
We are awaiting confirmation from the warehouse that the package has been shipped.

As soon as this happens, we will be in touch with the new tracking number for you.

We apologize for the delay, and hope you will receive your item shortly!

IDS Team

Rated 5 out of 5 stars

Great Transaction

The holster works great!!! Shipped and received very fast to Chicago!

July 12, 2022
israeldefensestore.com logo

Reply from israeldefensestore.com

So glad to hear you are pleased with the holster! Thank you for taking the time to review it, and hope to see you back in our shop!

Rated 5 out of 5 stars

Great product

Great product! Very well made and it is a great addition to my rifle

July 10, 2022
israeldefensestore.com logo

Reply from israeldefensestore.com

Thank you for taking the time to leave your review, we are thrilled to hear you are pleased with your purchase!

Rated 1 out of 5 stars

Extremely Poor Customer Service

I ordered an item and have yet to receive an email affirmation if said order or an update; although I see the card was charged a week ago for the item. I emailed and submitted a ticket on the website several times and still no reply. Pretty bad customer service.

July 8, 2022
israeldefensestore.com logo

Reply from israeldefensestore.com

Hi Ric,

My apologies, we did have a glitch in our system which is why you did not receive any update emails regarding your order.

I am happy to say, after checking your tracking number LX######3IL,
The package is in NY and on route for delivery. So you should be receiving it shortly!

Once again we apologize for the inconvinience and hope you are pleased with your purchase. If you are pleased and wish to revise your review that would be highly appreceated.

Once again thank you for your purchase, IDS Team

Rated 1 out of 5 stars

Orpaz Single Steel Magazine Holster with Belt Clip Attachment

Hello,

I still haven't received the ordered goods. I hope you sent it to my address.

July 5, 2022
israeldefensestore.com logo

Reply from israeldefensestore.com

Hello Franci,

Thank you for your purchase, my aplogies for the delayed response.

Please note that free shipping (as you selected at the checkout) can take 14-28 business days to arrive. However, after checking the tracking, it seems the package is already in Slovania and held in customs. I would suggest contacting them as soon as possible to have released the package

https://t.17track.net/en#nums=RY404860757IL

I hope you receive your package shortly!

IDS Team

Rated 2 out of 5 stars

I found the FAB-Defence Flip Up Sights…

I found the FAB-Defence Flip Up Sights at a good price and placed my order and payment online. I then waited a couple of days and had received no confirming email as in the progress or acknowledgement of my online order. The payment is still marked as pending with my bank a week later. I found the contact details of Israeli Defence Store and wrote an email explaining the situation. I received a link back that wasn't all that clear about the exact progress of the order and destination marked as unknown. So yes I am still very confused as to what exactly is going on. The order process is pretty straight forward, I did get a reply to my enquiry, the rest is just confusing.

July 3, 2022
Rated 1 out of 5 stars

I didn't get anything I did you get a…

I didn't get anything I did you get a confirmation email I didn't get tracking info I didn't get what I ordered at all so this is definitely the worst online shopping experiences I've ever had you failed to do your part in every way I wouldn't recommend you guys to anyone..

July 2, 2022
Rated 2 out of 5 stars

Friendly but..

Friendly but... Shipping didnt work out, so I got no item. I called and wrote mails. They told me to release the package from custom control so I had to make researche by myself. Custom control and german post told me that the package is still in Israel. I told IDS the problem a few times but I still got no item and no refund. After one and a half months I called amex to get my money back. Wasted lifetime...

After two months my stuff arrived but the service stayed as bad as I wrote about: still bad...

June 27, 2022
Rated 1 out of 5 stars

Bait and switch is a morally suspect…

Bait and switch is a morally suspect sales tactic that is considered a form of retail sales fraud. I ordered a Gen - 4 Micro - Roni. I purchased it from IDS specifically because it was advertised to have an aluminum picatttiny rail When the Micro- Roni arrived it had a plastic rail and not an aluminum rail. I called this to their attention with no option for a resolution.

June 22, 2022
Rated 5 out of 5 stars

Recommend shop where to get items of FAB DEFFENSE

I was looking for ar15 folding grip and had many issue ordering on web shop in France.
When I found this website I found the item I was looking for so I placed my order.
Less than 2weeks I’ve got my order from Israel, I’ll order any other item of FAB defense from them when I need it!
Excellent choice if you need something of FAB deffense.

June 18, 2022
Rated 5 out of 5 stars

Boots On Time

Boots On Time
My canvas desert/commando boots arrived on the earliest day of the projected possible delivery time and are the same high quality as previous pairs I have obtained in the past from other suppliers. This boot is a standard classic and well suited for both desert and jungle conditions. I recommend this version from Israel Defense Store to anyone who needs a light weight but rugged boot at a great price.

June 14, 2022

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