Issuetrak Reviews 364

We have a large number of products we utilize to help organize and run our environment. I have found Issuetrak to be a comprehensive, yet easy to use application meeting all of the requirements to address our ticketing system needs. Upgrades and integrations into other applications work extremely well without a ton of effort. I would recommend this product to anyone looking to find a low maintenance, yet detailed ticketing system.

the person who helped me over the phone was very knowledgeable and extremely helpful. i absolutely love issuetrack

Great product.

I have recommended this to other business associates.

Installation and support have always been top notch. We use the product for technology requests, inventory, along with buildings and grounds support. Ease of use and feature set for the price make for a great solution.

The team at IssueTrak is great. They have answered my questions quickly and - most importantly - resolved any issues on the first attempt. Every support person that I have dealt with was able to go in-depth for all application functions.

Positive Points
Very Flexible as in SLA's, Survey's, API's, and Reports.
Groups, Districts, and Departments are all helpful in the retail industry.
Really love the inbound email and how it can interpret the email and also feel that I should be able to add more things for it to interpret tickets.

Negative Points
Active Directory integration with this new release is a little painful.
As said before I need inbound email more flexible to be able to interpret and assign tickets.

good simple product with excellent support.
Incoming mail processing is great, you can update issues by emails without having to login. price is good if you have large number of users. license is based on agent not number of users,

We use IssueTrak for internal as well as customer projects. It is extremely robust and customizable. My user base really loves it! I highly recommend it!!

We have only been using Issuetrak for a few weeks and we have been able to customize several functions within the system. Issuetrak seems to present endless opportunities for optimizing many more positions than just guest services. Very impressive!!!

IssueTrak was a very good investment for our company! We are able to customize this to suit our needs, which are extremely complicated! We highly recommend this to others as it's ease of use and fairly simple implementation sets it worlds apart from other systems.

The IssueTrak support team is always top-notch!

Version 10 has great benefits. We have been using Issue Trak for a number of years. I has wonderful features. I especially like the reporting ability and of course the Rich Text comments now.

Issuetrak has excellent support. They are easy to contact, quick to respond, and their tech support agents are top notch.

Our company uses Issuetrak to record manufacturing problems from the floor on our 500 plus products we fabricate in house. The system is extremely versatile in that it has been manipulated to everything I personally wanted it to do.

IssueTrak does all of the basics well, the only issue I have is the graphic display for reporting, it feels very dated.

Issuetrak works as expected and their technical support is responsive and helpful.

Tech was reliable, prompt, and knowledgeable. Troubleshooting was clear, organized, and very focused on the issue. The tech was actively exploring the issue instead of just reading a script. The tech helped us resolve our issue conclusively in quick and professional manner. There was also almost no wait time to reach someone.

Issuetrak provides a fairly simple interface and allows for detailed data entry to be able to track progress of tickets. Search feature needs a bit of tweaking, but overall it is a pleasant experience.

Great but requires better features and a better look.

Reporting could do with do export feature where the time is correct throughout.

Easier upgrade procedure also required for future updates.

Issuetrak is a great product - full featured and VERY well priced for the solution. If there were any criticisms of this product, it has to do with the lack of functionality within their giving API sets to customize or configure the platform to one's own organizational needs, at least in the cloud version.

These issues can be solved with the "on-premise" version with direct access to the SQL tables -- however; that beats the purpose of a fully functioning cloud based solution, in my opinion.

Aside from their lackluster API sets, this should really set the standard for help/support desk & workflow automation.