Issuetrak Reviews 364

Issuetrak seems to fit the bill for our business, we track all calls to completion which increase customer satisfaction.

Issuetrak is great for tracking user complaints. We had some trouble setting it up and the customer support was very helpful.

IssueTrak has been a great resource for managing our support tickets. The visibility and reporting are a great asset.

Very easy for internal use, can be a bit more difficult for some of our technically inexperienced users. Great way to track support tickets!

Quick, efficient and helpful.

Very helpful and knowledgeable about the way for you to maximize your results with their product! And can tell you what the tradeoffs are on their optional fields or how to best set up the product. This information was very helpful and makes the experience outstanding.

IssueTrak is a good product that helps us keep track of different requests from our clients. It allows us to assign requests to different members of our team and track the communications and time spent on the requests. The cloud product is reliable, and I only remember it going down once during office hours for about half an hour this year. The only issue is that ever since they migrated to AWS, posting notes takes much long than it used to. With the amount of requests we have to close at the end of the month, it can take over an hour just to close about a hundred requests.

I am still in training, but my trainer has been absolutely great. Can't wait to start using all of the features for our company, rather than just the basics we are now. It is user-friendly and has many features that are useful for us!

Great product!

Easy to use with a helpful technical staff!

I needed support with their API. The representative did not know the exact answer, but did not waste my time going through the standard playbook. My request was passed on to the development team and I was able to get assistance with my code.

Our company had recently upgraded to Issuetrak version 9.9.6. This is not the most current version of their software, but that is due to our company not meeting OS specifications for the newest version. Despite not having the latest version of their software, Issuetrak still supports our current version and has provided assistance for us numerous times.
The Issuetrak software is very user friendly and extremely adaptable for numerous applications. We use it to log customer complaints, assign tasks and initiate document changes within our quality system.

Issuetrak support is excellent. They dig into the problem encountered and work with you to get it resolved.

Issue Trak has great features and options when they work correctly. The biggest thing for us right now is the emailing reports issue thats not working with our Office 365 or emailing the ticket due to an encryption issue on their end. Their customer service is great though. They are quick and persistant. Other than that they are a good option for any company.

System is reliable but can be a steep learning curve when it comes to personalizing the site. I have found that I have to call or email to find a simple solution. Once I find what needs to be modified, I have no problems.

Staff are always very helpful and great with trying to problem solve. Sometimes our needs are so varied it's hard to fit them into the standard IssueTrak software.

I liked the interface, and it's easy to use, but a little tricky initially.

My issue was responded to and resolved quickly.

I have been a fan of IssueTrak for years. The ease of access and view of escalated items ensures we are meeting our card member's requests.