My original question was answered. Patrick was able to understand what I was asking. I even added another issue which is being looked into right now. That being said, I disagree with the answer p... See more
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Great customer service all around from sales through customer support. IssueTrak has provided me with excellent service throughout the past several years we've been contracting with them. They have... See more
IssueTrak is very helpful and knowledgeable. They will call to follow-up on issues. Everyone I have spoken with has been very professional and friendly.
New releases are almost always a pain to upgrade to. We've also waited for over a year for an issue to be addressed in a forthcoming "maintenance release". They broke things so bad when they went fro... See more
Company details
Written by the company
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Contact info
200 Golden Oak Court, Suite 470, 23452, Virginia Beach, United States
- (757) 213-1351
- sales@issuetrak.com
- issuetrak.com
Zero Customer Service
Sent Emails and logged a ticket on the website and no response for a week, and still waiting.. Poor customer service
July 10, 2017
Unprompted review
Reply from Issuetrak
Good Morning Paul,
At Issuetrak, we endeavor to provide the best customer support of any vendor you work with. When that goal is not met, we take the situation to heart and strive to make things right.
I see an open Support Issue under your account. You should have received communications from us as we updated the notes - is it possible our emails are being captured by your spam filter?
We also attempted to call you by phone but received your voicemail. Is there a better way for us to get in touch with you?
We want to assist you and address your concerns as soon as possible. We hope to hear from you soon.
I am a new user to Issuetrak
I am a new user to Issuetrak. We are using it to track customer product complaints. I have found the product to be very customizable and full of features. Though the use of Quick picks and custom screens we have been able to create a system that is very easy for the users to enter the data we need to track customer complaints. Our trainer, Paul Harris, did a great job during our training sessions and has been very helpful in tweaking the system to fit our needs. Great product!
June 26, 2017
Unprompted review
The support I received was second to …
The support I received was second to none. Courteous, efficient, knowledgeable, and most importantly, my issue was resolved!
June 16, 2017
Unprompted review
I am new and therefore i have a lot to …
I am new and therefore i have a lot to learn. As a true believer that communication is key to success in any objective/operation, I truly appreciate having this portal to submit changes to customer accounts. Setting them up correctly in the beginning and as things change makes a world of difference. Thank you.
June 13, 2017
Unprompted review
A very scalable cloud based solution for a good price…
A very scalable cloud based solution that their support staff can easily help you with. I was looking for a product that we could start very simply with and expand with small steps to be comfortable before we expanded to the next program expansion and further business integration.
Price is right and staff are helpful and easily accessible.
June 12, 2017
Unprompted review
Issuetrak has amazing features
Issuetrak has amazing features, easy to use and customize to your own preference. The one change would be having the IT Support be a bit more customer oriented.
June 12, 2017
Unprompted review
Reply from Issuetrak
Thank you for your review, Avindra; I will make sure to provide your feedback to the support team. One of our primary goals at Issuetrak is to offer our customers the best support possible. We strive to learn and improve and will work to make sure your experiences in the future are nothing less than exemplary.
Timely feedback
Timely feedback! Knowledgeable representative who was professional and friendly. Always great service!
June 12, 2017
Unprompted review
Great product
Great product, very helpful staff, easy to use and setup.
June 12, 2017
Unprompted review
Overall the system is very beneficial
Overall the system is very beneficial. I would like to discuss issue additional/edit/deletion with someone if possible.
Thank you.
May 30, 2017
Unprompted review
Reply from Issuetrak
Thank you for the feedback Kerri! I will make sure someone reaches out to you as soon as possible.
Support at IssueTrak is great
May 22, 2017
Unprompted review
Very easy to use and setup
Very easy to use and setup. The customer service has been outstanding and worked me through any issue we have had.
May 22, 2017
Unprompted review
IssueTrak rates the best with Cane Garden Software
Our company has been using IssueTrak for some 5 years now and have 'never' ran into any problem that I didn't get a prompt and enlightening resolution for.
We have been able to keep up with any and all Issues sent us through IssueTrak. I have been very satisfied with going back into our issues, from the many agencies that use our software, to view which ones can be handled with little effort to the ones that will require more time.
I can't say enough about IssueTrak. I recommend if you are searching for software to keep track of all issues within your company that you give IssueTrak a good hard look. That's what I did.
May 16, 2017
Unprompted review
Long-Time user
I've been using IssueTrak for over 10 years. Most complete Help Desk software we have found. Tech support is very friendly and easy to work with. Highly recommend!
May 8, 2017
Unprompted review
When I have had an issue
When I have had an issue, I either called or sent an email to the customer service contact and connected with an Issuetrak representative shortly after.
Everyone I have spoken with was professional and helpful. I am very happy with the service.
May 8, 2017
Unprompted review
Issuetrak has great customer service …
Issuetrak has great customer service and is a great product
May 8, 2017
Unprompted review
Happy Customer
The Support staff were very helpful and got my portal update without down time or issues.
May 8, 2017
Unprompted review
Great software and service
From training to setup to go live, everything was handled smoothly and professionally. Users and Managers love the software and the reporting. Very customizable and very well priced in the ticketing software.
May 8, 2017
Unprompted review
I was having an issue with data entry …
I was having an issue with data entry into a customized issue screen and had contacted customer support. I received excellent customer service and the representative followed up a few days later to confirm the testing he had done was the same as the results I experienced. Very professional and polite.
May 8, 2017
Unprompted review
Great way to monitor issues and …
Great way to monitor issues and retrieve meaningful data on what your users need. Provides a current dashboard of issues, statuses, and issue types that keep you on the right side of support.
May 8, 2017
Unprompted review
I love IssueTrak
I love IssueTrak! The program has improved our Customer Support department in so many ways. It's easy to use and meets all of our needs.
The IssueTrak support team is also great. They always answer the phone and provide answers in a timely manner.
May 8, 2017
Unprompted review
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