hoverboards Reviews 

My 8 year old received the hover board for her Christmas and loves it.

Excellent service! Super fast delivery. Will use again.

Ordered swegway no hassle great service

After buying a Segway from this company (i-Segway) in the gadget show decided to buy hoverboard attachment for my sons Christmas present. Ordered the bucket seat attachment for £149.99 received a cheaper version with a cheap seat that can be purchased elsewhere for around £60. As expected cannot get hold of company all emails apart from one have been ignored and the phone line is a set up!!! Absolutely shocking that they can be allowed to trade.

I wish i never bought a swegway from here. I received it and after 2 days it started doing strange things. It wouldnt stop after getting off. I sent it back and asked for a refund. After 2 months i still havent got a refund. Impossible to contact and they take a week to answer emails.

Firstly how convenient for you to answer via here and not reply to the dozens of emails that i have sent you. Secondly i still havent received the refund that you told me you had done 3 weeks ago.

Ordered for delivery on 7th December; now 18th December and still no delivery, no communications, no response to emails and they don't answer the phone. Last time I called I was caller position 20 before it cut me off.

purchased this product for my daughters birthday and she loves it. Easy to use and fun. only critism is that the paint chips away easily and ruins the cosmetics appearance of the product.

Received item for a gift on time and great comunication reguarding delivery

Speedy delivery excellent service and quality great fun product

Bought one as a crimbo prezzie for my daughter and she loves it

Brill service, arrived before the stated delivery. Great communication from the guys there, swegway still going strong after 2 months of using everyday!

Flashing lights, Bluetooth for your music, and great fun to hover on

My daughter loves her new iswegway, she whizzes around the house all the time now!

I can not stress enough to not buy from this company, firstly ordered a blue board, after a few days I contacted them to find out when my deliver would be received as stated 48 hours tracked... I was told that the blue boards were in quarantine and would be an extra week. Ok no problem, so I waited, then it arrived ......wrong colour (purple) used, scratch marks, damaged box, and no free carry bag. They arranged collection and I called 2 days later to make sure it had been received. They confirmed this but when asked if they would email me to confirm receipt they put phone down. Called again and when I said the email had not been received they put the phone down again.... please please please do not buy from this company or you will regret it, ***** I have since received an email confirming they have received the board back but am still waiting on my refund.

*** UPDATE *** After seeing Stephen Whtye's comments (which were extreamly helpful) further down I decided to do some more digging. I notice the payment was taken by Advancetech on my statement so decided to call. Spoke to someone who basically admitted no accounts department at I Swegway, so when you are being told I'll speak to accounts they are not, this was confirmed to me. I would suggest anyone wanting to make contact re refunds contact them, in Rotherham and can be easily searched online.
I have been told my refund will be returned within 3-5 days... I will update once returned or if not, I'm hoping its the former.
If you are going to buy from this company please, please please check as many reviews as possible or you will no doubt be in the same boat as me. Currently out of pocket !

Purchased the Hoover board in Red and from placing the order to receiving it was seam less. Would definitely buy from this company again. Thank you!
In fact I am! Will be purchasing the kart attachment
Iswegway! You are the best and trusted

Bought one of their boards last Xmas for my son . Partly with his christmas cash and rest from us. Lasted a couple of hours before breaking. Had to threaten them to get my money back. Helped create a facebook page highlighting their shocking customer service and attitude. Look it up before you get caught out.

Excellent service and great present for my son. Would recommend.

Within a day of receiving our hoverboard, it stopped working. We asked for a return and replacement but they said that their policy was to send faulty units of for 14-28 day repair. Even though we had clearly received a faulty unit at the outset. In the end, I chose to return for a refund and that's where the trouble really began.

Over the 3 months that followed, we must have made 30 phone calls to chase up the refund. They acknowledged that they'd received the return and kept telling us that the refund was approved. But it never came. When you ring this company, you get a third party call centre, not the company you've bought from. "It'll be in your bank within 3 days" was a line used well over a dozen times. One person said "I'll pop up to accounts straight after this call to make sure the refund is processed". When we pointed out that they were in a call centre, the person got flustered and claimed that they had meant they would pop up the road!

After 3 months of this, I tried to establish what company was actually behind the trading name 'iSwegway'. This proved really difficult - almost as if they had gone to considerable trouble to disguise themselves. If you look at their address on the website and click on the map, try looking it up on Google Streetview. You won't see any shop of office that looks like it could be this company.

Eventually, I got a stroke of luck and discovered that the company is actually 'Advance Technology Ltd': advancetec.co.uk.

When we rang the number on this website we actually got through to someone who worked for this company (rather than a call centre). He was surprised that we had connected iSwegway with Advance Technology and kept asking how we had found them. Extraordinary.

Anyway, guess what? More phone calls, more promises that our money would be refunded. After half a dozen further attempts, we eventually received the refund. In total, this process of emailing and calling took three and a half months.

There is absolutely no doubt in my mind that this whole mess was not caused by inefficiency but by a concerted and deliberate attempt (policy, actually) not to refund customers who return their products.

I would strongly recommend that you do NOT deal with this company. It has been the worst online shopping experience I have ever experienced.

Great segway. Love it. It's a lovely smooth ride and you can go really fast. The lights are great.