Itemdrop Reviews 188

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Product was delivered in great condition and within expected timeframe. Packing was better than anywhere else imo. Reasonable price as well.

Rated 5 out of 5 stars

I regularly pre-order Switch games from Itemdrop, and they always provide excellent choice, service and prices. It’s great to find an online store where you can get a reply from a knowledgeable human... See more

Rated 5 out of 5 stars

Itemdrop are my favourite place to buy games - the last being Resident Evil Requiem, which was £5 cheaper than anywhere else AND came with the lenticular sleeve. Great prices, fast (and free!) shippin... See more

Rated 5 out of 5 stars

Would recommend to anyone ordering online - shame the shop is so far away from us as we'd love to visit! We've bought online several times recently, games have come quickly and well packaged. They hav... See more

Company details

  1. Game Store

Written by the company

GAMES, INTERESTS & PLAY! We provide Gaming, Geek, Pop Culture, Retro, Outdoor & Sports Goods! Welcome to Itemdrop Ltd, your one-stop shop for games, interests, and play. As a family-run business founded in 2010, we are passionate about all things gaming, geek culture, and collectibles. Our "Bricks and Clicks" approach allows us to serve customers both online via our website and marketplaces, as well as in-store at our East Devon location. We offer everything from classic 1980s gaming to the latest consoles, board games, tabletop RPGs, models, creative hobbies, merchandise, and electronics. Now, we're expanding into outdoor games, sports goods, and indoor games like darts! Our competitive pricing and dedication to great service make us a top choice for collectors, hobbyists, and casual shoppers alike. We love what we do—and it shows! Come visit us in-store or browse online to explore our ever-growing selection. TRADE-IN SERVICE Looking to declutter? We’re interested in video games, consoles, retro tech, toys, and pop culture merchandise from all eras! Even if items are broken or in need of repair, we may be able to repurpose them for spare parts. We also accept donations, with proceeds supporting local community events. Items We Accept: ✅ Video Games & Consoles ✅ Media Electronics ✅ Gaming Merchandise ✅ Cables & Wires ✅ Modern Pop Culture Toys ✅ Retro Toys ✅ LEGO ✅ Pokémon Cards ✅ Board Games REPAIR & MODDING SERVICES Having trouble with your electronics? We offer repairs for a variety of gaming and media-related devices, including: Overheating Issues Broken Disc Drives Game Boy Battery Replacement HDMI Port Replacement Disc Repairs …and more! Controller Modding Service Want to take your gaming to the next level? We offer controller modifications including: Custom Buttons & Thumbsticks Custom Paint & Shells Contact us to discuss your perfect setup! CUSTOM PC BUILDING SERVICE Looking for a high-performance gaming PC or a powerful workstation? Let us build your dream PC! Bespoke Builds for Gaming & Work Tailored to Your Budget & Needs Expert Advice on Components & Performance From entry-level to top-tier gaming rigs, we’ve got you covered. WEBSITE CREATION SERVICE Like our website? Let us build one like it for you! Whether you’re starting fresh or need a modern revamp, we provide: Custom Website Design Help Understanding SEO Guidance on General Admin & Usage Prices start from £500. Get in touch to discuss your needs! eBAY SELLING SERVICE Want to sell your items on eBay but don’t have the time or experience? Let us handle it for you! ✔ List your items professionally ✔ Handle photos and descriptions ✔ Manage buyer inquiries ✔ Handle shipping Commission Rates 35% for items under £30 30% for items £30-£99.99 25% for items £100-£299.99 20% for items £300+ Turn your clutter into cash with ease!


Contact info

4.9

Excellent

TrustScore 5 out of 5

188 reviews

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Rated 5 out of 5 stars

Swiftest dispatch ever

Had never used this shop before and was a bit hesitant. Item arrived so swiftly I was shocked within 12 hours of ordering.

August 16, 2023
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Reply from Itemdrop

Understandable to be hesitant if you don't know us and we hope this order has you remember us as a potential destination for your needs. As much as I would love to take the full credit for delivery, all we do is get it out and obviously all those Royal Mail delivery routes worked beautifully for your delivery. Just don't expect it everytime :D we'll try though.

Rated 4 out of 5 stars

No problems

No issues. All fine

August 3, 2023
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Reply from Itemdrop

Thank you for your review. We would love to know what else we could do to make your experience a 5 star one. As a micro business we have limitations of what we can do compared to large companies but if there are minor issues we can approach and sort out we would definitely try to make that happen.

Rated 5 out of 5 stars

Reliable

The game arrived in perfect condition to Mexico, excellent service

August 2, 2023
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Reply from Itemdrop

Awesome news. We hope you enjoy.

Rated 4 out of 5 stars

A bit more info would've been nice...

I was a bit worried at first because I accidentally checked out as a guest and couldn't track my order on the website anymore. I did receive an email with an update a few days later, saying that my order was shipped, but the letter only had a simple order number and no tracking number. Nevertheless, I got my Godzilla Fall Guys plush a few days ago, the item was in perfect condition and I couldn't be happier.

July 26, 2023
Itemdrop logo

Reply from Itemdrop

Awesome stuff. We're glad you're happy with your item. As an international customer you should have received a dispatch email including tracking from Royal Mail on our behalf. I have checked your order on the Royal Mail account and it does show an email was sent. Unfortunately I believe many of these emails end up in junk or spam. If you can find it in your junk folder, although too late now, it would be nice to know if you did receive the email otherwise we can take this back to Royal Mail. Remember we are one email away to help with any worries concerning your order, we're always happy to help.

Rated 5 out of 5 stars

First time ordering from Itemdrop It's…

First time ordering from Itemdrop It's been a pleasant experience. I enquired about a order they got back to me In a timely manner which Is excellent customer service.

The delivery was quick and efficient and very well packed as well. I definitely recommend this company for gaming merchandise and other things as well.

I will be shopping hear again If I see anything I like. I just like to say thanks for everything 😊

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Best nerd shop around

Top class service and they get your order to you in a fast and efficient manner. Always service with a smile too where you can exchange pleasantries and general chit chat. A fantastic hobby shop run by enthusiasts!!!

July 15, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer support.

They had the best price for a game, so I ordered. Had a little trouble with the order but on contacting customer support, they were super helpful and it was sorted quickly without delay.

June 9, 2023
Rated 5 out of 5 stars

Competitive and speedy

I pre-ordered The legend of Zelda: Tears of the Kingdom and it arrived first thing on the day of release. Competitively priced, great service and not a mega-corp that dodges tax.

May 10, 2023
Rated 5 out of 5 stars

Ilse is really nice

Ilse is really nice. Give her a raise.
I had some issues with my order and she handled everything nicely.
Furthermore, my items arrived real fast.

April 19, 2023
Itemdrop logo

Reply from Itemdrop

Agree. Ilse is awesome and keeps it up despite some very demanding customers throughout the day. We like to treat others like we would like to be treated. Thank you for your order and we hope to see you again soon.

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