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See what reviewers are saying

Rated 5 out of 5 stars

ITrack FS100 tracker: easy to install, app is also easy to follow. Got this tracker for a great price on Amazon at £30. The membership seemed reasonable for what you need this for. Overall very happy... See more

Rated 5 out of 5 stars

I had tried a number of tracking devices from other suppliers but, had disappointing results. Then tried iTrack Ltd mini tracker... perfect & extremely accurate at a great price. Device came with e... See more

Company replied

Rated 4 out of 5 stars

Good company, delivery was next day GPS tracking works most of the time, we have one local area where tracking can be lost, I suppose it depends on the SIM card coverage for the area A sm... See more

Company replied

Rated 5 out of 5 stars

Amazing service great company simple solution to a problem. Always happy to help and really reactive on emails or issues. We was using commercial tracking software with ridiculous install costs and ye... See more

Company replied

Company details

  1. Telecommunications Equipment Supplier

Written by the company

Protect your vehicle or any other valuable asset using iTrack GPS trackers. You can easily monitor the location of your asset in real-time using our cloud-based software. Our state-of-the-art live tracking platform is easy to use and will save historical data for 90 days allowing you to view and download travel reports, monitor driver behavior and access simulated route repeats for any given day or time period. iTrack GPS trackers will automatically send location reports at predetermined time intervals so you will always know where your asset is and where it has been. All trackers are supplied with a FREE 14-day trial of the software. iTrack Fleet Series GPS trackers are leading the way when it comes to fleet management and telematics. Companies are making huge savings by taking control of their company vehicles to ensure maximum efficiency, productivity and security. We can now gather more data than ever before giving fleet managers an insight into driver behaviour, fuel consumption, route history and idle times.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

374 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very simple to use with great online…

Very simple to use with great online videos. It’s even better that it is run by an app instead of having to use another phone! 3 year battery life is a bonus. Just switched it on, paired it with the app and sorted the subscription. Job done!!

April 24, 2024
iTrack Ltd. logo

Reply from iTrack Ltd.

Hi Janet,

Thank you for the kind words! It is really easy to get setup with our devices / systems. Glad to hear all is working well!

Thanks , iTrack Ltd.

Rated 5 out of 5 stars

Very impressive device.

Very impressive device.
Very easy to fit.
Customer service communication at iTrack Ltd is absolutely brilliant, very helpful and very fast
10/10
Very highly recommended

April 21, 2024
Unprompted review
iTrack Ltd. logo

Reply from iTrack Ltd.

Hi Chris,

Just wanted to say thank you for taking the time to leave us a review. I'm glad you found our systems easy to use and hope your friends will enjoy it too!

Thanks, iTrack.

Rated 5 out of 5 stars

Great customer service

This company have been really helpful.

I bought one of their trackers second-hand on eBay and set it up as best I could. After a few days, the device suddenly seemed to lose power for no obvious reason, going from almost 100% to 5% overnight.

Even though the item was used, the company could not have been more helpful when I emailed asking for help. They set the device up remotely for me, and since then it has been fine touch wood.

If it does turn out that the previous owner has not looked after the internal battery properly and the problem persists, I will not hesitate to buy new from them.

Thank you, iTrack!

April 9, 2024
Unprompted review
iTrack Ltd. logo

Reply from iTrack Ltd.

Hi There,

Thank you so much for taking the time to write us the kind words. We are always here to support with questions and queries!

Thanks, iTrack.

Rated 5 out of 5 stars

Great piece of kit fitted myself in 10…

Great piece of kit fitted myself in 10 min then up and running on free 14 day trial. Does what I want shows movement straight away on maps. It shows previous routes also. Well happy

March 27, 2024
iTrack Ltd. logo

Reply from iTrack Ltd.

Hello There,

Truer words have never been spoken! It really does take less than 15 minutes to get attached and linked up with the account. Then it's smooth sailing from there on out!

Thanks, iTrack.

Rated 5 out of 5 stars

It is really useful to be able to keep…

It is really useful to be able to keep track of our fleet and great insights into how we are operating.

March 26, 2024
iTrack Ltd. logo

Reply from iTrack Ltd.

Hello,

Fleet management is made a lot easier with our systems! Utilizing a Google Maps powered system that's packed full of features, it helps keep transparency on your fleets movements. Thank you for using iTrack!

Thank You.

Rated 4 out of 5 stars

Great simple system to use with plenty…

Great simple system to use with plenty of options if you are a single user or run a fleet. Extremely cheap to buy and yearly subscription costs are very low. Also very easy to install.

It’s just a bit of a pain to renew.

March 26, 2024
iTrack Ltd. logo

Reply from iTrack Ltd.

Hi There,

We do have some very competitive prices in terms of todays market. We like and try to keep our prices low so everyone has access to live tracking. Our new payment system should now make renewals the easiest part of being with us.

Thank You, iTrack.

Rated 5 out of 5 stars

Very easy to set up

Very easy to set up. Tracking seems straight forward and clear. A one-off payment makes it all a great little package. Thanks

March 25, 2024
iTrack Ltd. logo

Reply from iTrack Ltd.

Hello There,

Our Google Maps powered software makes it super easy and straightforward to track your vehicle. Thank you for taking the time to leave us the review!

Thank You, iTrack.

Rated 5 out of 5 stars

TK102 Mini GPS Tracker

Promptly despatched with comprehensive and easy to follow instructions. A quality product which I bought based on on-line reviews and which I'm very satisfied with. The online subscription is optional -,see attached!

March 25, 2024
Unprompted review
iTrack Ltd. logo

Reply from iTrack Ltd.

Hi There,

The TK102 is a great little device! The annual subscription for the TK102 is actually optional. If you choose not to have it, you can just track the device via SMS tracking from your mobile phone (you call the sim card in the device and it sends you a text back with a link to google maps!) which is really easy and cost effective. Buying a subscription allows you to see the device live on our software, iTrack Live.

Thanks, iTrack.

Rated 4 out of 5 stars

the phone operator was most help full…

the phone operator was most help full in dealing with my renewal enquires, and the renewal went smoothly with no problems.

February 28, 2024
iTrack Ltd. logo

Reply from iTrack Ltd.

Hi There,

Thank you for the kind word, I have passed these along to the representative who dealt with you that day. Please let us know if there is anything we can do to assist.

Thanks, iTrack.

Rated 5 out of 5 stars

Online support

This is the second time Ive used their online chat and yet again- first thing on a Monday morning they were were brilliant! Quick, friendly and straight forward response to my question Resolved my issue within 5 minutes- tracker doing the job superbly and online support fantastic Many Thanks

March 18, 2024
Unprompted review
iTrack Ltd. logo

Reply from iTrack Ltd.

Thank you very much for taking the time to leave us a review. We appreciate it!

Rated 1 out of 5 stars

A terrible waste of money

A terrible waste of money. I paid £45 for the mobile tracker and £50 for a two year subscription. A full charge of the battery lasts about one day; so if you’re putting the device in a hard to reach place in your car, be prepared to take it out again daily to charge. The accompanying app is equally as useless. Data shown is confusing and limited to journey, which never seems to change. I certainly wouldn’t recommend at all.

March 17, 2024
Unprompted review
iTrack Ltd. logo

Reply from iTrack Ltd.

Hi,

Sorry to read this review and the fact you have been left unhappy with our service.

The battery life on the Mini tracker will vary depending on many factors and operating conditions.

I suspect you are using the device in live tracking mode where the unit is constantly using mobile data and consuming power which will significantly reduce the battery life.

For vehicle tracking, it is always advised to install a wired device to eliminate battery life restrictions.

We do offer a hard wire kit for the Mini tracker - this always the device to be connected to a permanent power source. Maybe this is something that could appeal to you.

Once again, sorry that you were not happy with the product but please understand that battery consumption is out of our control.

Please feel free to get in touch if you would like further assistance or discuss the issue further.

Rated 5 out of 5 stars

I can see you!!!

Arrived very quickly. Very clear instructions allowed me to quickly use the unit. Would highly recommend this product

February 28, 2024
iTrack Ltd. logo

Reply from iTrack Ltd.

Hello , thank you very much for leaving us the review. It is super quick and easy to get set up & track your assets! Happy Tracking!

Rated 5 out of 5 stars

Great customer service

Great customer service. Thanks

February 23, 2024
iTrack Ltd. logo

Reply from iTrack Ltd.

We pride ourselves in having a superlative level of customer service! Thank you for taking the time to leave us a review.

Rated 4 out of 5 stars

works well and does exactly what its…

works well and does exactly what its supposed to, my only criticism is that their website isn't very good and renewing your subscription is awkward, sometimes when you select the subscription you want and it asks you to sign in (even though you are already signed in) it can take you round in circles.

March 6, 2024
Unprompted review
iTrack Ltd. logo

Reply from iTrack Ltd.

Hi Rob.

Thanks for taking the time to write us a review. Our website is always being updated and changed, so in the future it will be a lot smoother for you hopefully. I'm sorry to hear you had trouble buying a subscription. For any future purchases, we recommend you just do checkout as a guest. As long as you have provided a correct IMEI number, I will be able to process and apply it to your account. You can always call our helpline for further assistance. Please reach out if there is anything we can do to turn the 4 stars into 5 stars!

Thank You, iTrack.

Rated 5 out of 5 stars

great product

repeat order but no email to say that the subscription was due for renewal

February 28, 2024
iTrack Ltd. logo

Reply from iTrack Ltd.

Hi Colin ,

Thank you for your business. With the reminder email , this is sent 2 weeks prior to your subscription expiring. Sometimes this email will go to your spam/junk first so please double check! If you have any questions, please get in touch! Thanks , iTrack.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, all my questions answered, really helpful professional guidance, website user friendly and supportive

February 27, 2024
iTrack Ltd. logo

Reply from iTrack Ltd.

Hi There,

Thank you for taking the time to write a review. We pride ourselves in having a fantastic level of customer service and really easy to use software / website.

Thanks, iTrack.

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