Covered Insurance Reviews 1,014

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpfulness, often highlighting their ability to make complex processes enjoyable and stress-free. Many consumers appreciate the exceptional customer service, noting that agents are knowledgeable, efficient, and go above and beyond to find suitable solutions and answer all questions. People also report significant savings on their premiums and better coverage, indicating a positive user experience with the service. However, some customers also noted issues with communication and continuity of service, particularly when their original agent was unavailable. A few other people also felt that the company's service lacked clarity regarding pricing and detailed information.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Customer service

Consumers generally report positive experiences with customer service. Many reviewers highlight agents who... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the agents for being... See more

Price

Reviewers highlight positive aspects of price, with many customers reporting significant savings on their... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently highlight the simplicity... See more

Based on these reviews

Rated 5 out of 5 stars

I had an amazing experience with Covered. Changing family home and auto policies can feel like a hassle, but the sales agent, Lateisha made the entire process surprisingly enjoyable. She walked me thr... See more

Rated 5 out of 5 stars

We were having an extremely hard time getting home insurance on our ADU-MFH in our zip code but Lateisha K. came to the rescue and helped us obtain insurance. She was very professional while being p... See more

Rated 5 out of 5 stars

Lateisha Farmer Kollee, is my new agent! After stressing getting many quotes, it was so refreshing to find her! She is very professional, and patient as I needed that. I feel she brought back calmness... See more

Rated 5 out of 5 stars

The best agents. Ariel Lopez in particular was incredibly helpful. She figure out a discrepancy between two quotes and advised me really well on figuring out the best coverage structure for my persona... See more


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Business Insurance Company
  4. Home Insurance Agency
  5. Personal Insurance Company
  6. Pet Insurance Company

About Covered Insurance

Written by the company

For Customers: We make it easy to shop for insurance. Check your options, compare policies, and get fast competitive quotes online on the coverage you need for home, auto, renters, pet, flood, and more in just a few clicks.

Get insurance coverage wherever you are in the United States with access to our nationwide carrier network of over 55 top-rated national and regional insurance carriers offering insurance products in all 50 states.

Share your experience on Google Reviews

For Our Partners: Our integrated online insurance solutions help partners enhance their customer experience by offering a best-in-class embedded online insurance marketplace with multiple integration options.

Integrate with us using Web Software Development Kit (SDK), Embedded API, White Label Experience, or Warm Transfer/IVR. Multiple options available and at no cost to you.

Through simple, easy integrations into your website or mobile experience, we enable you to deliver insurance products across all industries such as Loan origination and servicing for Mortgage & Auto, banking, real estate, and fintech - complete with multiple quotes, multiple purchase options and personalized service from our independent, in-house insurance advisors.

Interested in integrating Covered Insurance's insurance marketplace and becoming a partner?

Email partnerships@itscovered.com or Request a Demo today!

Our Promise & Commitment

Written by the company

We're Committed to Making Insurance Easy to Understand and Painless to Purchase
We combine intuitive technology with a human touch to help consumers quote, compare, and purchase the right coverage at a competitive price in minutes; sourcing from a top-rated national and regional insurance carrier network. Customers can save on average up to 22% on their premiums. We partner with automotive, banking and finance, mortgage lending, servicing, real estate and home service providers to make the automotive, personal lines of insurance, and home-buying process completely seamless.
We're Customer-focused
We deliver customers multiple, competitive insurance options to fit their individual needs and our in-house Insurance Advisors offer unbiased, no obligation insurance counseling to help customers navigate their policy coverage. We even send timely renewal alerts before policy renewal and re-shop insurance quotes for you to ensure customers always receive the most up-to-date, competitive insurance coverage pricing.
We're Partner-driven
Our suite of implementation options ensures you are able to offer your customers a premium insurance shopping experience without any heavy lifting. Plus, we create "Graduation Paths" to grow and expand your implementation at your pace.
How We’re Different - Compliance is our Focus
We are fully compliant to ensure we are consistently delivering the highest quality service so our partners trust us to protect their customers. We adhere to common industry standards such as SOC 2, GLBA, CFPB, TCPA, CCPA, Reg P, RESPA, RFPA, and insurance licensing.
We're Here to Help Streamline Operational Processes
Increase Customer Satisfaction KPIs, NPS rating and customer "stickiness" by adding a simple and seamless service to your customers' fingertips. Embed insurance buying capabilities directly into your existing workflow to offer an uninterrupted customer experience.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 12% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Lateisha Farmer Kollee was more than…

Lateisha Farmer Kollee was more than patient with us when completing insurance applications.. Our age group finds it very difficult at times to navigate tech issues but her caring patience and professional execution of the applications made it a seamless experience.. MANY THANKS!!! Joe & Maryann Foti

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Jeff

Jeff, was extremely helpful in getting me a lower rate on my home owners insurance.

November 21, 2025
Rated 5 out of 5 stars

Experience was everything

Experience was everything
They were knowledgeable and quick, was an easy procedure and made it hassle free for us first time buyers. I absolutely recommend them specially Corey Dawson and Giselle speeding up the process

November 21, 2025
Rated 5 out of 5 stars

The insurance agent was so polite

The insurance agent was so polite. She handled everything with ease and also explained everything to my understanding. But the first guy that was supposed to help me didn’t do a good job. I called him so many times but he never called me back.

November 18, 2025
Rated 5 out of 5 stars

Fantastic Experience and Huge Savings

I had an amazing experience with Covered. Changing family home and auto policies can feel like a hassle, but the sales agent, Lateisha made the entire process surprisingly enjoyable. She walked me through everything with patience and clarity, and the savings were so phenomenal I asked her to repeat the number three times - lol. I’m genuinely glad I made the switch and highly recommend working with her.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

The agent name Diamond was one of the…

The agent name Diamond was one of the best insurance person, She made everything very clear, very patient with me and listen to my concerns about insurance. Very helpful and resourceful. Thank you
Diamond

November 14, 2025

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