ITS Education Asia Reviews 324

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Very helpful team and knowledgeable yet friendly teaching staff. My son has benefited immensely from their teaching for iGCSE and AS. Thank you. Would recommend ITS to anyone who looks for either qu... See more

Rated 5 out of 5 stars

Our experience at ITS has been excellent. We have been lucky to learn from kind, organized and goal-oriented teachers like Ms. Valerie Moore and Mr Pratik Choudhury who work closely with parents to en... See more

Rated 5 out of 5 stars

Ms. Amanda Snow has been very encouraging and helpful all the way through my preparation of the English Language exams and IELTS test. Life in the past few months has been much easier with her clear g... See more

Rated 5 out of 5 stars

Overall, an amazing experience at ITS, with Mr. Edward Ho as my IB Economics HL tutor. He's a caring and helpful tutor, who is always willing to provide you with resources and papers to assist in your... See more

Company details

  1. Educational Institution

Information provided by various external sources

ITS Education Asia (ITS) provides flexible learning options in English for a comprehensive range of Tertiary, Secondary and Primary school subjects. We have a wide range of fully qualified and experienced international tutors who are native English speakers (or language specialists) as well. ITS operates two schools in Hong Kong registered with the Hong Kong Education Bureau and allows students from all over the world to access these schools with live lessons via an online classroom. ITS is accredited with a wide range of official government educational bodies.


Contact info

4.8

Excellent

TrustScore 5 out of 5

324 reviews

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Rated 5 out of 5 stars

ITS has been excellent for our…daughter

ITS has been excellent for our daughter. We wanted to express our sincere gratitude to Peter, the teacher who has been providing science lessons to our daughter. His dedication and expertise have greatly contributed to her learning experience.

Please extend our appreciation to Peter for his wonderful teaching.

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

ITS experience

I had wonderful experience with ITS. Exceptional service and great tutors. Highly recommended!

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

ITS tutors are excellect!!

ITS tutors are excellect!!! They provide lots of learning materials of different examination boards. Their tutors are full of teaching experience of IGCSE and GCE I/AL subjects. My son enjoys learning via ITS online course. Thank you so much for teaching him and appreciate your efforts. ✨✨✨

April 12, 2024
Unprompted review
Rated 4 out of 5 stars

My experience at ITS

Prior to my arrival at ITS, I had subpar scores studying in my old school back in England. ITS had managed to help me raise my scores in many ways. I didn't always follow the teacher's advice there, but the atmosphere was never horrible. It's a good place with many memories nonetheless.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

An extremely proactive and attentive team at ITS

After experiencing a lack of support and understanding for our child with ADHD in the HK schooling system, we enrolled her into ITS' A-Levels program.

ITS has been nothing but proactive and helpful with our child's education. The teachers at ITS are often well renowned ex-professors, teachers, and even professionals in their relevant fields, with great understanding of the curriculum. Their 1-1 format provides a completely catered and personal education experience for our child, who is now feeling empowered compared to her experience at competitive schools in HK.

The ITS admin team has a great understanding of university admissions and regularly keeps track of and supports our daughter in her application process. I highly recommend ITS for students who are facing difficulty in a highly competitive, and low teacher to student ratio classrooms.

May 23, 2024
Unprompted review
Rated 4 out of 5 stars

ITS experience

ITS was exactly what was needed in our situation. Well organised, good quality delivery of tutoring and prompt with any communication. Would definitely recommend them if you find yourselves needing more help or have a child that needs more focussed learning. 1-1 teaching aspect is extremely valuable and helpful.

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

Happy Student

Studying for my IGCSE and IAL exams with ITS has been smooth and professional. During my IGCSE exam enrolment, I selected the wrong paper for my English exam by mistake, but Cherry quickly corrected it for me.

The tutorials at ITS are great. The tutors genuinely care, and they explain things in clear English. My Chemistry tutor Dr. Williams really makes sure I understand the material, not just memorise it for the exam.

Francine, my account manager, really goes the extra mile. She sends me an email 24 hours in advance to remind me of my classes and makes long distance calls calls if I did not show up in time. It’s also helpful all the sessions are recorded, so I can review them whenever I need.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

I wanted to take a moment to express my…

I wanted to express my sincere gratitude for the outstanding services you provided to facilitate the IAL exam process. Your team's assistance in handling the application, exam sitting, and result and certificate materials was truly exceptional. The guidance and support you offered were instrumental in ensuring a smooth and hassle-free experience for my son. I especially appreciate the promptness and accuracy with which you handled the result and certificate materials, allowing us to receive them in a timely manner. Your commitment to customer satisfaction and attention to detail have made a significant difference in my son's journey. Thank you for going above and beyond to provide an outstanding service that has eased our stress and contributed to his success.

With heartfelt appreciation,

March 28, 2024
Rated 1 out of 5 stars

Rude and disrespectful staff

I understand that there were so much email received by ITS during the exam registry period. Most of the staff were quite nice. However, I am highly dissatisfied with the attitude of the Examinations Manager Cherry Kung. It is so unnecessary to have red and bold texts in every reply. Many of my friends also had the same bad experience as me. If you were busy with the enquiries, why did you get the time to uppercase meaningless sentences? She didn't read my request carefully and just replied irrelevant things to me, making my application unsuccessful at last. I am always polite to everyone but what I received are rude replies without a single "thanks". If your staff are having heavy workload, just hire more to help. ITS earns a lot by holding exam right? It is not my responsibility as a customer, wasting time to send tons of email just for a single issue and tolerating your staff's rudeness.

March 12, 2024
Unprompted review
ITS Education Asia logo

Reply from ITS Education Asia

Dear Chan,

Thanks for your feedback. I’ll explain what is happening but first of all please do not take the messages personally. They are templates which have been developed over time to address the many issues we face at exam time. They are very deliberate and direct because it is so important to get these public exams right. They are written by the team although most are sent by our manager Cherry.

The reasons we have to do this are based on the fact that you would be amazed how many candidates do not follow the instructions we send. This means enrolments can be delayed or missed; candidates turn up at the wrong venues; candidates do not bring everything they need; or there are delays with results and awards. We do not set the rules. They are set by Pearson under agreement with the JCQ - all the exam boards together - and they decide based on rules from OfQual - a UK government department. So we split the messages up by colour and case to try and get everyone to read everything. If you are a very diligent person who reads their emails fully and on time then I understand this can be frustrating. But it has to be a template for everyone to be fair and we need to help the candidates who struggle to read emails.

Next, an exam candidate is not a traditional “customer". ITS works on behalf of Pearson but we are separate entities. ITS does not advertise to get candidates to do these exams. Students who have chosen to do this exam have a choice of exam centre and some come to us. We then have to try to make the process work as smoothly as possible and 100% correct so that you get your grades and can go to your universities.

Finally, running exams is a highly specialist occupation. There are so many rules and regulations and procedures. We need very well experienced and trained full time staff but the exams only happen 3 times a year so we can’t just hire more staff.

So I hope you can now see why we have to do things this way. But we do like to respond positively to feedback and after this session when we do our debrief we will review our messages. We do not want people to be upset by them but please remember, the single most important thing is that every single candidate gets their grades.

Thank you,
Danny Harrington
Managing Director

Rated 5 out of 5 stars

A level Bio and Chem

The Biology teacher Pragya and the Chemistry teacher William have truly made a positive impact on my learning experience. I really appreciate their ability to break down complex concepts into easily understandable terms.

March 15, 2024
Unprompted review
Rated 4 out of 5 stars

Examination paper script request

I made a request for my daughter's Alevel examination paper script on the result day. The request was promptly handled. I recieved her script within a couple of hours after request was made.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Relieved and thankful parents

ITS has been an enabler for my son. We moved to HK just before Covid and faced into the various on again off again issues with schools switching between online and in person. Additionally the move to HK was not something that my son completely bought into. His last school year at his former school uncovered his challenges with the school and other challenges such as anxiety and bullying, which were impacting his ability to physically attend classes at his former school.

Not saying the road has been perfectly paved since transitioning to ITS for my son, mainly due his own approaches to his anxieties but ITS, the teachers and support staff have been extremely accommodating as we navigated those bumps in the road. Having him attend classes with teachers that he enjoys working with has been a huge relief.

Also my daughter who has been struggling with her Econ content at school has been receiving tutoring once a week from a great teacher who makes things relatable and enjoyable. She has become more engaged out her class work and is improving in her grades.

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

Helpful, responsive and knowledgeable.

The staff are helpful and responsive and the my daughter's tutor (for iGCSE Chinese) is knowledgeable about the curriculum and helpful at focusing on my daughter's particular areas of concern.

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

IGCSE Chinese

The Chinese teacher Zoey understands the examination requirements well and able to provide appropriate support to prepare my son for IGCSE Chinese exam. I highly recommend her!

January 27, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and seamless services

The guidance given by Mr. Danny Harrington to my son on writing UCAS personal statement was professional, structured and clear. What we appreciated most was his willingness to accommodate our request to review the statement in very short notice on a Saturday. Their Accounts Manager (Francine) and Administrator (Annie) are very helpful and quick in response. The service was seamless.

January 20, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Educational Institution with Compassionate and Accommodating Administration

From the moment my child enrolled, I have been consistently impressed by the efficient administration, exceptional flexibility, and unwavering consideration they have shown towards my child's special needs due to medical conditions.

The administration's flexibility in adapting their teaching methods to suit my child's needs has been truly remarkable. They have consistently demonstrated a willingness to tailor the curriculum to ensure my child's inclusion. The teachers and support staff always address the challenges my child faces, resulting in a supportive learning environment.

Thank you to the administration, teachers, and staff for creating an educational experience that goes beyond expectations

November 7, 2023
Unprompted review

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