It's Magic Reviews 

146
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Ordered a jigsaw in January, still no sign of it coming, money taken, tried phoning and emailing. Considering taking a trip to the store if I don’t get a response.

Rated 1 out of 5 stars

Do NOT, I repeat do NOT order from this shop/company. I ordered 3 lava lamps before christmas spending >100 euro, they did not arrive for Christmas and I have been trying to contact the shop since by... See more

Rated 5 out of 5 stars

I recently ordered a jigsaw puzzle, a matchstick puzzle and a colouring book from 'it's magic'. I was extremely pleased with the quick delivery as during these times these items are greatly needed!The... See more

Rated 5 out of 5 stars

Excellent service. My package went missing & didn't receive it(couriers fault) but they went above & beyond to send me a second parcel urgently which did arrive in time for Santa this morning! Thanks... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Curated range of gifts, toys, tech, gadgets, games, puzzles, juggling, magic, novelty and much more. Shop online with delivery across Ireland, UK and worldwide.


Contact info

3.3

Average

TrustScore 3.5 out of 5

146 reviews

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No recent history of asking for reviews

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3.3

All reviews

(146)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazinnggggg

Amazinnggggg,hand written note in the box was the icing on the cake ,brilliant thank you so much made my day ❤️

May 6, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

I recently ordered a jigsaw puzzle, a matchstick puzzle and a colouring book from 'it's magic'. I was extremely pleased with the quick delivery as during these times these items are greatly needed!The products are of excellent quality and I will definitely be ordering again soon.

May 4, 2020
Unprompted review
Rated 5 out of 5 stars

Long time loyal customer and Performer.

I remember picking up magic tricks in
It's Magic back in 1994 when I was only learning my craft and magic was still only a hobby for me. I moved to Galway 4 years ago and I perform regular all over this beautiful city. I visit it's magic regularly when I need quality cards and props that I use both professionally and also as a street performer. They are great to deal with and I'm lucky to have direct access to Ireland's only Magic Store. A family run business for over 25 years. If you want great products and excellence in customer service you will find it here tenfold. My full endorsement. Keep up the great work lads 🎯

May 2, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant Service - even during the Lockdown.

Due to the lockdownI was unable to buy a birthday present for my grandson who will be aged 4. I researched as I wanted to be able to buy locally and as my grandson is into jigsaws, I was able to purchase 500 piece jigsaw plus a mat. The delivery was one day from the time I ordered and I was more than pleased. They were more than accommodating as my grandson is into dinosaurs.

April 22, 2020
Unprompted review
Rated 5 out of 5 stars

Great service all my order was not…

Great service all my order was not instore and they sent me free of charge some other tricks and when the rest of my order is in stock they will send it on well done its magic I will be using you again soon.

April 10, 2020
Unprompted review
Rated 4 out of 5 stars

I had left it late to organise a party

I had left it late to organise a party. Walked in off the street to a wonderful shop with great staff. Martin took the stress away and was extremely helpful. I can’t recommend this place enough! Do yourself a favour and pop in, It’s Magic!!!

February 28, 2020
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

I've been coming here since I was a little boy and still love coming in now. Great range of products and always get great value for money. Decided to order online at christmas and same great value, arrived a day early. Would recommend in store or on the website.

February 27, 2020
Unprompted review
Rated 5 out of 5 stars

Great service and product

Great service and product. Ordered a boom box and it arrived the following day , really happy with the quality and price.Great sound from it. Happy to recommend and would use this company again .

February 27, 2020
Unprompted review
Rated 1 out of 5 stars

I never received the item I ordered or a response for assistance

I never received the item I ordered. I called and spoke to a woman who took all of my information after emailing them twice. She then told me someone would have to get back to me because she didn't deal with that kind of thing. I emailed twice again looking for a refund and was completely ignored. Terrible business, terrible customer service and would never order from them again or recommend to a single person.

UPDATE: I received communication from Martin @ itsmagic after leaving this review. Although it has been a couple of months of trying to sort this issue, he has rectified the situation and has been very understanding in the process. I do feel that this should have been sorted in a better time frame than this considering how many attempts were made but it is ending on a positive note which is always a good thing.

February 25, 2020
Unprompted review
Rated 1 out of 5 stars

AVOID this horrendous company!

Absolutely horrific experience. I ordered an item 26/12/19 and never received the item. I contacted the company by phone twice and both times I was assured they were looking into it, both times they took my name, phone number and order number. I have yet to hear anything back. Stay away from this company! Appalling service, they will take your money and leave you high and dry.

February 25, 2020
Unprompted review
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