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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the team's efficiency, helpfulness, and quick response times in resolving issues. Many people appreciate the product's functionality, ease of use, and regular updates, finding it a reliable and effective tool for their needs. The user experience is often described as straightforward and intuitive, making the software accessible even for beginners. However, some customers also noted issues with license activation, particularly after reinstalling operating systems or migrating to new computers, experiencing difficulties with license management. A few other people also felt that customer support was occasionally difficult to reach or unresponsive through traditional channels, requiring public reviews to get attention.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting its responsiveness and... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the product as a "set it and... See more

Response time

Users describe positive interactions with response times. Many customers praise the prompt and quick... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the quick resolution... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of use and intuitive design. Many... See more

Based on these reviews

Rated 5 out of 5 stars

iTubeGo does exactly what it claims to do and is very effective. The GUI is easy to use and options are straightforward. It is updated frequently which shows me the developers care about their product... See more

Company replied

Rated 5 out of 5 stars

I’ve been using this software for several years now, and it has consistently performed flawlessly. It’s simple to use and makes downloading from different sources quick and hassle-free. Recently, I ra... See more

Rated 5 out of 5 stars

Bought iTubeGo 5 years ago. Fantastic downloader, regular updates to fix reported bugs. The best thing is it's customer service, less tha 12 hours reply and very helpful. I'm based in the UK and aroun... See more

Company replied

Rated 5 out of 5 stars

This is my third interaction with the staff. Excellent communication from the company when issues came up while downloading. They were very quick to fix all issues. I wish I had the name of the pe... See more

Company replied


Company details

  1. Software Company

Information provided by various external sources

Powerful music and video downloader, download from YouTube, Dailymotion, Facebook, Spotify, Amazon, SounClound and 1000+ streaming websites without quality loss, convert to MP4, MP3, HD MP4 on Windows/Mac.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I contact by email iTubego support for…

I contact by email iTubego support for unlock a license number and Sharon give me a solution in only one hour. Very Great

I think you are super

August 22, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Jose Luis,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

This is the best downloader there…

This is the best downloader there is.Works across mulitple sites and the technical support is great. AAA+++

August 18, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Maddie Lazur,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iTubego Support Team

Rated 5 out of 5 stars

Great application

Great application - it just works. They also provide excellent support when needed!

August 17, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Jeff Greenberg,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
iTubego Support Team

Rated 1 out of 5 stars

I just paid for iTubeGo to download FB…

I just paid for iTubeGo to download FB stories and it failed four times. I tried to contact them and when I hit the "contact" tab, nothing happened. When I looked up their FB page, there was an empty page with no posts. I'll have to contact my credit card company to make sure I've not been scammed.

August 15, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear  Charles Wehrley,
I apologize sincerely for the inconvenience caused.
We failed to find your email. Would you please tell me if you have contacted us?
If not, you can send email to contact@itubego.com. Then we will check and help you solve this problem.
Many thanks for your understanding.
iTubego Support Team

Rated 5 out of 5 stars

What a great program!

What a great program! I have been using iTubeGo for several years, and have had a lot of success. It is simple to use and quite self explanatory. Thanks for the service!

August 12, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear AliD,
Thank you for your review.
We are glad that the program helps you and we will provide you with a better experience in the following days.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

Excellent support!

They resolved my issue quickly and smoothly without any complications.

August 10, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear ahmed medhat,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

Thank you for your response.

August 11, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear 井上匡之,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iTubego Support Team

Rated 5 out of 5 stars

Great product

I have been using iTubeGo for a few years now, and it is a great product. It is easy to use, and does exactly what it says on the tin!

When there have been issues, the developer is quick to respond!

August 11, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Matty C,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

Fantastic programme and support

I have been using iTubeGo for many years (from its early days) and it is a fantastic programme. Any time there is a problem it is very quickly resolved. As an infirm 72 year old with my wife being confined to her special bed this programme has been a godsend for us both. Easy to use and very flexible. Cannot praise it highly enough. Well worth the subsciption.

August 6, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear David Sartory,
Thank you for your review.
We are glad that the program helps you and we will provide you with a better experience in the following days.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

This is a great downloader that can…

This is a great downloader that can download high-quality 4K or 8K videos from any social media platform or website, a feature I haven't seen in other tools.

August 1, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Firew,
Thank you for your review.
We are glad that the program helps you and we will provide you with a better experience in the following days.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

Yeah cant complain at all

Yeah cant complain at all, my experience with them has been excellent.

July 29, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Aidan,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iTubego Support Team

Rated 5 out of 5 stars

Had a small issue with registration…

Had a small issue with registration that was handled within 24hrs. Solid.

July 29, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear bhackett,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

awesome customer service too

awesome customer service too! besides app working excellently

July 29, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Ele,
Many thanks for choosing our services,
We're happy to see you're satisfied with the service.
iTubego Support Team

Rated 5 out of 5 stars

Your service is absolutely amazing

Your service is absolutely amazing! Your responses are lightning-fast, and you resolve issues so efficiently. I’m extremely satisfied—five stars to you!

July 29, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear 吴冬,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
iTubego Support Team

Rated 5 out of 5 stars

been using this for years and it has…

been using this for years and it has downloaded about 99% of the sites I've used it on from Facebook, YouTube news channels etc. when my laptop crashed they reset my account so I could do a new install on my new laptop with just a simple request no hassles

July 26, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear George Medina,
Thank you for your review.
We are glad that the program helps you and we will provide you with a better experience in the following days.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

as everyone says first class product…

as everyone says first class product with first class customer service.

July 28, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear colin jarvis,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iTubego Support Team

Rated 5 out of 5 stars

Customer Service was great

Customer Service was great, fast and kind!

July 24, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear HyperBlueSmart,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service!! Definitely recommended

July 22, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Narkissos Kouros,
Many thanks for choosing our services,
We're happy to see you're satisfied with the service.
iTubego Support Team

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