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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the quick response times and helpfulness of the support team in resolving various issues. Many people appreciate the product itself, describing it as outstanding and effective in delivering on its promises. The service is frequently noted for its efficiency and reliability. However, some customers have expressed dissatisfaction with the app, particularly regarding licensing and activation issues. A few users reported problems with lifetime licenses not working after reinstallations or updates, leading to difficulties in reactivating their software or unexpected costs. There were also occasional mentions of challenges in reaching customer support through certain channels or receiving delayed responses.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting its responsiveness and... See more

Product

Customers had positive experiences with the product, often praising its effectiveness for video and music... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the quick, efficient, and... See more

Application

Users describe ambiguous interactions with the app. Many reviewers praise it as an outstanding and reliable... See more

Based on these reviews

Rated 5 out of 5 stars

iTubeGo does exactly what it claims to do and is very effective. The GUI is easy to use and options are straightforward. It is updated frequently which shows me the developers care about their product... See more

Company replied

Rated 5 out of 5 stars

Product Key is tied to download limitations. Requiring me to send an e-mail for a reset. Today's a 'Friday,' thought I was going to get a reply on Monday but ended up receiving one Friday night. Thank... See more

Rated 5 out of 5 stars

Bought iTubeGo 5 years ago. Fantastic downloader, regular updates to fix reported bugs. The best thing is it's customer service, less tha 12 hours reply and very helpful. I'm based in the UK and aroun... See more

Company replied

Rated 5 out of 5 stars

I have been using this product since 5 years. It works very effortlessly, to download from various sources. When I changed my laptop, the lifetime registration key was not working, complaining I had... See more

Company replied


Company details

  1. Software Company

Information provided by various external sources

Powerful music and video downloader, download from YouTube, Dailymotion, Facebook, Spotify, Amazon, SounClound and 1000+ streaming websites without quality loss, convert to MP4, MP3, HD MP4 on Windows/Mac.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Here is a concise review of ITubeGo in…

Here is a concise review of ITubeGo in English (under 200 words):
**ITubeGo: The Ultimate Powerhouse for Media Downloads**
ITubeGo has established itself as a top-tier solution for anyone needing a reliable way to capture online content. Its standout feature is its **staggering compatibility**, supporting over 10,000 websites including YouTube, Spotify, and TikTok.
What makes it truly "good to use" is the **integrated browser**, which eliminates the tedious "copy-paste" workflow. You can simply surf, find, and download directly. For power users, the **Turbo Fast Mode** and **batch downloading** capabilities are game-changers, allowing for high-speed retrieval of entire 4K playlists or high-bitrate MP3s with a single click.
Beyond performance, it offers thoughtful extras like a **Private Mode** to password-protect sensitive downloads and a built-in cutter for basic editing. While the full feature set requires a one-time purchase, the stability and speed it provides make it a worthwhile investment for creators and collectors alike. If you need a "set it and forget it" tool for media management in 2026, ITubeGo remains the gold standard.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt Replies

Product Key is tied to download limitations. Requiring me to send an e-mail for a reset. Today's a 'Friday,' thought I was going to get a reply on Monday but ended up receiving one Friday night. Thanks!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Product works well for video and music…

Product works well for video and music downloads. Simple reliable interface. Responsive customer service.

April 9, 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Stephen Hitchcock,
Many thanks for choosing our product,
We're happy to see you're satisfied with the service.
iTubego Support Team

Rated 5 out of 5 stars

iTubeGo is a great app. Very happy to have it in my box of tools!

iTubeGo does exactly what it claims to do and is very effective. The GUI is easy to use and options are straightforward. It is updated frequently which shows me the developers care about their product. Worth the purchase price. Recently had an issue registering ITubeGo on my primary PC but realized I had it installed on a laptop as well. License is for 1 computer. iTubeGo got everything resolved for me within a day! Great customer support.

April 9, 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Steven Brown,
Thank you for your review.
We are glad that the program helps you and we will provide you with a better experience in the following days.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

Resolution within 24-hours and with a human being

Immediate auto-response to communicate they have my issue. A 'touch base' response within 12 hours to let me know a response is forthcoming, which may just be delayed as they do support globally. A live person responded within 24 hours, and my issue was resolved.

In this day and age, a resolution within 24 hours is amazing support.

April 7, 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Billy Gaebelein,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

The Technical Support is PERFECT

The Technical Support is PERFECT: it replies very quickly, and it does everything possible to help you until your problem is solved !
iTubeGo has the best technical support that I have ever seen !

April 1, 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Nounours,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
iTubego Support Team

Rated 5 out of 5 stars

Great customer service

Great customer service, replied asap. Diagnosed the problem and fixed it right away

April 1, 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear jaysquared,
Many thanks for choosing our services,
We're happy to see you're satisfied with the service.
iTubego Support Team

Rated 5 out of 5 stars

Dependable Downloader with Excellent Customer Service

I’ve been using iTubeGo for years and it has always been a reliable and easy to use tool for downloading. It consistently does exactly what I need without any issues.

What really stood out to me was their support. I ran into a problem last night and their team was quick to respond and helped me resolve it right away. That level of customer service is hard to find these days. Shout out Sharon, Technical Support Specialist!

Great product and even better support. Highly recommend!

March 31, 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Sergio Cortes,
Thank you for your review.
We are glad that the program helps you and we will provide you with a better experience in the following days.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 1 out of 5 stars

Bona Fide Scam

Bona Fide Scam. Paid for the full working software that simply downloads movies off websites, then they change the pricing structure to "subscription" on an update... my app no longer works. also BTW look up the definition of subscribe, scribe means a writer... they aren't writers, they're scammers.

Happened a while back never did anything.

March 28, 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear E M,
I apologize sincerely for the inconvenience caused.
We failed to find your email. Would you please tell me if you have contacted us?
If not, you can send email to contact@itubego.com. Then we will check and help you solve this problem.
Many thanks for your understanding.
iTubego Support Team

Rated 5 out of 5 stars

I had to reset my computer and I tried…

I had to reset my computer and I tried to reinstall iTubeGo and it was telling me I have installed this program too many times, I sent one email to tech support, they reset my account and now it is installed. Perfect customer service, I am very satisfied.

March 25, 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Anthony J Smallwood,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

Replay fast and friendly

March 26, 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Amorino Travaglia,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

Been a lifetime paid customer since Dec…

Been a lifetime paid customer since Dec 2020. Had problem with registration (# of reinstalls allowed) while trying to fix some issues. Sharon was excellent in responding and resetting the reinstall count. Thank you!

March 20, 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear T. Smith,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
iTubego Support Team

Rated 5 out of 5 stars

Installations Required Earlier Versions Occasionally

I have not installed more than 3 computers since purchasing this Life Time/ 2-5 PCs.

I have had issues downloading You Tube videos with updates since purchasing AND have uninstalled/ reinstalled other versions in this time to resolve said downloading issue.
Currently, I have on only 1 PC Laptop.
I have plans on installing on a 2nd Desktop computer though in the near future.

So, I have NOT ever had installations on more than a laptop AND Desktop since purchase and initial installations as of 5:22 PM 1/13/2021; my purchase date.
Please assist to resolve.
Which amazingly you did by graciously resetting my code immediately within hours.
Thank You for honoring my 'Life Time: 2 to 5 PCs Code.'

March 18, 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Clarence Doland,
Thank you for your review.
We are glad that the program helps you and we will provide you with a better experience in the following days.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

A great product that really comes in…

A great product that really comes in handy and always works.

March 18, 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear John Campos,
Many thanks for choosing our services,
We're happy to see you're satisfied with the service.
iTubego Support Team

Rated 5 out of 5 stars

Very efficient service. itubeGo

Very efficient service. Prompt reply to my request within a short time. Best service.Thankyou.
I recommend itubeGo to all . 5 Stars.
Charlie Tong

March 18, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Charlie Tong,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
iTubego Support Team

Rated 5 out of 5 stars

Real Customer service!

I originally purchased the iTubeGo lifetime subscription, and it was amazing. I upgraded my PC processor, and required to request help from the customer service team. The service team was quick to respond with a positive and helpful answer.

March 12, 2026
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Dave Woeckener,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iTubego Support Team

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