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Rated 1 out of 5 stars

I tried to pause a programme - it would not let me. Very frustrating and puts me off watching ITV altogether. In this day and age you need to radically improve your app!

Rated 1 out of 5 stars

Worst app ever glitch after glitch. So frustrating to watch anything it’s not fit for purpose it has good shows but always trying to watch them else where. Nothing is done to improve it it’s been like... See more

Rated 1 out of 5 stars

Dear Lord! I have never used such an appalling app before. We have super fast broadband but itvx keeps buffering during programmes, there are huge gaps in transmission during ads, where the screen jus... See more

Rated 1 out of 5 stars

Was good to start with, but as usual the updates, make it worse, plays adverts great, but watching episodes of a program it keeps jumping, losing frames, I guess this is done deliberately for some r... See more

1.1

Bad

TrustScore 1 out of 5

6K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

ITVX are rude removed Battlebots

ITVX are cheeky rude they removed Battlebots still not finished catch up all episodes just half way & too much adverts on ITVX I not pay premium that greedy company same on YouTube that why I used PC Adblocker Ultimate stopped all adverts no more break each parts of video on ITVX.

December 5, 2023
Unprompted review
Rated 2 out of 5 stars

It's the ads that kill

It's the ads that kill, not the amount but the frequency and the timing, cutting into the middle of scenes, it would be better to have all the ads in one go in the middle of the show so it's only one interruption, this is something all services should do for tv shows under an hour. They might think or but the ads every ten mins are short, but they break tension in certain scenes, the flow

December 2, 2023
Unprompted review
Rated 1 out of 5 stars

POOR

I’m afraid ITVX is nothing like ad reliable as the old ITV Hub. It takes ages to load. The ads are hit and miss. But worst is the programmes that often have NO SOUND!! You have to close everything down and switch back on, hoping that resolves it. I’m watching on BT.
Is ITV doing anything to resolve the many problems people are experiencing?

November 28, 2023
Unprompted review
Rated 1 out of 5 stars

Not reliable

Not reliable. Screen is often black. It often doesn’t load or needs to buffer frequently. It will end in the mistake of a show. It doesn’t remember what you have seen and where you left off.
Awful!

November 24, 2023
Unprompted review
Rated 1 out of 5 stars

Nightmare

It is not as easy to select an episode from a series, their scrolling is not as straightforward as it appears, never will subscribe to it ever.

November 22, 2023
Unprompted review
Rated 1 out of 5 stars

WHAT A CON ON THE ELDERLY.......

I believed the emails sent and signed up for ITVX Premium on 3 November....so far NOTHING has been available for me to watch without having to go through MORE online rubbish (I am almost 75 years of age and thought best to make an annual subscription). I cannot do the necessary IT like scanning codes, entering more on my tv remote etc etc because it just does not work and when trying to watch a relaxing programme before bed I am forced to get out of bed, go to the other end of the house and then I JUST GIVE UP! YOU HAVE MY MONEY BUT I HAVE NO SERVICE FROM ITVX PREMIUM WITHOUT BEING PUT THROUGH THE RINGER BY YOU ...... SHAME ON YOU ...IF NETFLIX CAN DO IT WHY CAN'T YOU? TYPICAL GREED AND HAVING TO OVERPAY FOR CONTENT.....NOT MY FAULT!

November 21, 2023
Unprompted review
Rated 1 out of 5 stars

It's terrible

It's terrible.
Since the switch to ITV X, you cannot guarantee watching a programme on ITV Hub (in my case via a BT box).
It freezes, stops working, stutters and if by remote chance it does work without interuption, then it's full of adverts.
It's the worse streaming service out there!
It only scores 1/5 because I can't give a minus score!

November 2, 2023
Unprompted review
Rated 1 out of 5 stars

Really poor in comparison to iPlayer

Really poor in comparison to iPlayer. Obvious there need to be ads, but when you're trying to keep up with something you've been watching live, you've no chance. By the time you login and watch the adverts, you've missed loads. Then if you pause, expecting to be able to restart it where you paused, forget it! More ads, then you've missed the end, can't rewind live, rubbish.

November 4, 2023
Unprompted review
Rated 1 out of 5 stars

Not fit for purpose

Not fit for purpose. ITV is providing a service that does not deliver. It is not dependable and fails on a regular basis. Customer care is completely useless and unable to solve the problems they have had for many years.

November 2, 2023
Unprompted review
Rated 1 out of 5 stars

ITV TRUTH

This channel is so cringe worthy. So biased and ugly I wonder who actually watches it. They bring nothing to our society. The leadership in this channel do not have a clue what they are doing. A terrible organization that brings nothing to our society. Turn it off. Yuck.

October 28, 2023
Unprompted review
Rated 1 out of 5 stars

Please fix your itvx app

Please fix your itvx app, every device its on it crashes, back to the beginning buffering, freezing. My Internet is working for everything else so its not the problem, it is the itvx app that is the problem, so annoying happens atleast 5 times a day on TV, laptop, phone

October 28, 2023
Unprompted review
Rated 1 out of 5 stars

Crap ITV hub

ITV hub is without doubt the worst streaming service, it is virtually unusable, it is so poor, freezes, doesn’t load etc etc etc, sort it out ITV

October 21, 2023
Unprompted review

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