Don’t know about the paid version but the free version is absolutely unwatchable. It’s like being back in the days before video recorders when you had to sit through every over-long and tedious ad bre... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very difficult to do anything
Very difficult to navigate, virtually impossible to search for what I want. Even then the playback frequently crashes requiring me to log in again spend a long time getting back to where I was. could find no way to download programs unless I paid for premium service, which I am certainly not going to waste money on!
RUBBISH
Tried watching something had to turn it off because of the ADS every 5 mins, rubbish and never using itvx again
No possibility for an immersive experience
Recovering from illness, I wanted to immerse myself in nostalgia and watch Morse. I was prepared for ads on start, middle, end even; however, the interruptions were frequent, prolonged, boring, repetitive. So I turned ITVX off and will not be returning. I understand premium has ads, too, not that I'm.paying any more subscriptions for what are after all, repeats. (Or in BBC talk 'another chance to view').
The app that never fails to disappoint
The app that never fails to disappoint. Tonight the whole thing is failing, providing the customer friendly message to please try back later. Astonishing that senior management feels this is acceptable.
Worst streaming service - ever
I wrote a review 2 1/2 years ago about the poor performance of the ITVX streaming service and nothing has improved in any way at all. Don't they ever read any of the reviews? The fast forward and reverse are so slow, I walked away to make a coffee, and when I returned the program had only fast forwarded 20 minutes.
If I could give it a zero score I…
If I could give it a zero score I would. Can’t watch anything due to the extreme amount and length of adverts. Absolutely awful streaming service and not much worth watching to justify spending money to remove ads. I’ll find something else to watch on other streaming services.
What a rubbish app
What a rubbish app. Direct on a Samsung TV or via Apple TV you can’t fast forward or rewind without it throwing a hissy fit and crashing.
The ITV tech team should hang their heads in shame
Mid match advertisements is disgraceful
Mid match advertisements is disgraceful
Stupid adverts during live sport
Stupid adverts popping up during the live game.
GO AWAY.
This has got to be the worst streaming service…
This has got to be the worst streaming platform on the planet. Having said that it always appears to be ok for the adverts( they wouldn’t dare upset their revenue stream ) A disgusting service they should not be allowed to show live sporting events. Completely ruins any experience. RUCK OFF ITV
Awful platform - DO NOT BUY…
ITVX is always inviting me to subscribe for ad-free content. I would NEVER, EVER pay for such a poor platform. Always dropping out, freezing or buffering. Other content providers’ platforms are so much better, why can’t ITV provide a decent service?
Absolute rubbish..
Absolute rubbish... laggy, full of inane ads and NO live Pause...NO rewind!! Absolutely shockingly poor service and its been the same for over a year !!!
They even cramned an advert into a break in play during the 6 nations natch tonight !! Unacceptable !!!
Greedy ITVx,pay subs and still get ads!
What on earth is wrong with ITVx, answer.... EVERYTHING!
Unfortunately my kids are hooked to their trash reality shows,there sub par drama and the endless true crime shows that are getting less relevant by the day!
But worst of all is that even their most mediocre shows now have adverts inserted every few minutes. So you pay your subs and still have to watch ads,greedy so and sis!
Absolutely the worst streaming platform…
Absolutely the worst streaming platform out there, ITV should be ashamed
Absolute shite can't watch anything…
Absolute shite can't watch anything properly due to adverts every 10 mins ridiculous
So poor!
So poor!! In this day and age, why is the app so bad. It keeps disconnecting from Apple TV - all other apps work just fine
Awful Service
Awful Service. Just tried to watch a series on ITV X barely watchable due to the amount of adverts. I understand the reason for adverts but this is ridiculous. I won't be using it again.
Awful experience
Awful experience, constantly kicking me out of what I am watching and restarting from the beginning which you can only fast forward or rewind. Beyond frustrating
Awful! Painstakingly So!
What an absolutely dreadful platform! Feels like travelling back in time when you have to watch ITVX. Everything takes so long because the system is so slow. Constant buffering, constant over clicking where you want to be because the system is that slow that it feels like nothing has happened. And then all of a sudden you are five steps ahead of where you want to be.
Constant and endless ads make it miserable.
How have itv got this so wrong.
One star is generous.
Painfully bad!
The absolute worst app on the planet
The absolute worst app on the planet, utter rubbish, no wonder people turn to illegal streaming with this type of rubbish
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








