Do not buy from these people. They promote online bullying. I used to get my products from Cathleen Serrano and she is not a nice person. Instead of promoting the products she sits all day bashing wom... See more
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See what reviewers are saying
I love these products! Perimenopause symptoms starting, lack of sleep, tummy bloat and absolutely no energy then started these products lost weight, no bloat, so much energy with no dips and spikes an... See more
Company replied
A friend on FB recommended IT WORKS Well sadly after spending a lot of money and following guidelines that she suggested I follow and following the QR code send in my 30 month package With aloe... See more
Company replied
I started ordering itworks products for the Greens and thermofightx! The thermofightx is my favorite thing ever it replaces my morning coffee. I feel better and have more energy, plus it's cheaper... See more
Company replied
Company details
Written by the company
It Works! is known for results-driven products like Skinny Brew, Slimming Gummies, and the Skinny Wrap. Offering a full range of innovative products in the nutrition, lifestyle, and beauty categories.
Contact info
34221, Palmetto, United States
- itworks.com
2.8
Average
3K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love these products
I love these products! Perimenopause symptoms starting, lack of sleep, tummy bloat and absolutely no energy then started these products lost weight, no bloat, so much energy with no dips and spikes and sleeping better. The distributor I bought from was so helpful and gave me guidance. Highly recommended products 🤩
August 1, 2024
Unprompted review
Reply from It Works!®
Hi Kelly,
We are thrilled to hear about your personal results! Everyone is different and results will vary. Thank you for your feedback and keep trying our amazing products!
Sincerely,
IT WORKS!
These products have not only given me…
These products have not only given me my shape back but my energy and confidence.
November 6, 2024
Unprompted review
Reply from It Works!®
Hi Carolyn,
We are thrilled to hear about your personal results! Everyone is different and results will vary. Thank you for your feedback and keep trying our amazing products!
Sincerely,
IT WORKS!
The products have really improved my health
I started my health journey last year on the weight loss products and was so thankful for the help they gave me to lose 30lbs.
Love that the coffees and Super Greens have helped me maintain that loss.
Just wanted to write this review about the Simply Aloe product.
I've been taking it about 5 months now and just love how it's helped my digestive system and regular bowel movements so I feel great inside.
It tastes great too!
November 5, 2024
Unprompted review
Reply from It Works!®
Hi Karen,
We are thrilled to hear about your personal results! Everyone is different and results will vary. Thank you for your feedback and keep trying our amazing products!
Sincerely,
IT WORKS!
Order bottle for hair loss
Order bottle for hair loss, 1st bottle was great and worked. ordered a second bottle, the taste was different, the smell was different and the gummy was very hard. Did not ask for money back, asked for a bottle that was not bad. Could not get a response
September 30, 2024
Unprompted review
Reply from It Works!®
Hello,
Thank you for your review on Trustpilot.
Based on your review, It Works!® will need some additional information such as email address, phone number, full name or address to locate your account.
We would love to help and of course, it's totally up to you what you would like share on this site. For those who would like a private messaging option, please email us at Compliance@ItWorks.com and in the Subject Field please type Trustpilot.
Also, as an alternative It Works! Customer Support can be found at https://itworks.com/contactus . This site also has a Chat service available. Furthermore, you may log into your back-office portal and submit a support ticket.
We look forward to reviewing this matter and we will await your reply.
It Works!
I am really annoyed that I cancelled my…
I am really annoyed that I cancelled my subscription and was just notified by my bank that I paid for another month. That’s 2 months I’ve paid without consent
October 7, 2024
Unprompted review
Reply from It Works!®
Hello BJH,
Thank you for your review on Trustpilot.
Based on your review, It Works!® will need some additional information such as email address, phone number, full name or address to locate your account.
We would love to help and of course, it's totally up to you what you would like share on this site. For those who would like a private messaging option, please email us at Compliance@ItWorks.com and in the Subject Field please type Trustpilot.
Also, as an alternative It Works! Customer Support can be found at https://itworks.com/contactus . This site also has a Chat service available. Furthermore, you may log into your back-office portal and submit a support ticket.
We look forward to reviewing this matter and we will await your reply.
It Works!
Gut reset
Took one dose of the Gut reset and I have been on horroble pain since. Returning to dealer.
September 21, 2024
Unprompted review
Reply from It Works!®
Hi Cheryl,
Thank you for your review on Trustpilot.
Based on your review, IT WORKS!® will need some additional information such as email address, phone number, full name or address to locate your account.
We would love to help and of course, it's totally up to you what you would like share on this site. For those who would like a private messaging option, please email us at Compliance@ItWorks.com and in the Subject Field please type Trustpilot.
Also, as an alternative It Works! Customer Support can be found at https://itworks.com/contactus . This site also has a Chat service available. Furthermore, you may log into your back-office portal and submit a support ticket.
We look forward to reviewing this matter and we will await your reply.
IT WORKS!
Not worth the money
I was hoping this would be a great product to help me lose weight. I was wrong. Haven't lost 1 pound in the last 2 months. I cancelled my subscription. $400 wasted that I could have used for other things. Lesson learned. Don't believe everything you hear or read.
September 17, 2024
Unprompted review
Reply from It Works!®
Hi Karen,
We’re sorry to hear about your experience with our product. Since individual results can vary greatly due to factors like diet, activity level, and sensitivity to ingredients, we do not guarantee specific outcomes or offer a money-back guarantee. This is why we provide a comprehensive list of ingredients on our Product Info Sheet, available on our website, allowing customers to review them before making a purchase. We can confirm that your account is closed, and no further charges will occur.
Sincerely,
IT WORKS! Compliance Department
you have someone scamming people
you have someone scamming people. Her name is Jacklyn Clemmets. If you try to contact her she blocks you. I thought she was sending samples and then she charged My card $130. Then put me on monthly. I don't want monthly. I don't want my card used
September 1, 2024
Unprompted review
Reply from It Works!®
Thank you for bringing this to our attention. We are sorry to hear about the issues you’ve experienced with your order.
To assist you effectively, we need some additional information. Please provide us with your account number or any other details related to your transaction so that we can look up your account and investigate the matter further.
Once we have this information, we will be able to review your case and take the necessary actions to resolve it.
You can send the details to Compliance@itworks.com
We apologize for the inconvenience and appreciate your patience as we work to address this issue.
Best regards,
IT WORKS! Compliance Department
Scam Alert
I followed the instructions exactly and GAINED weight. I told my rep three weeks in I wanted to cancel. She said to finish taking the last week and she would work with me. Next thing I knew she tried charging my credit card for the next month! Not cool!
August 29, 2024
Unprompted review
Reply from It Works!®
Thank you for contacting us. We have no record of you reaching out to customer service. Your account has been canceled. No further charges will occur.
This is a scam
This is a scam. It does not work. When you go to order from the rep, they will be very vague and they will skirt your questions. You won't even know what the name of the product is. You will think you are "trying" 30 day supply and the next thing you know, less than 3 weeks later, they are charging your card again. When you call them, even though it's a Sunday and nothing has shipped, they will tell you that they cannot cancel the order. THEN, they will tell you that if you return the product when it comes, UNAUTHORIZED, you have to give them more money because your unauthorized autoship is cancelled. Read the reviews here and don't be fooled.
August 1, 2024
Unprompted review
Reply from It Works!®
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and the frustration it has caused. Your concerns are important to us, and we take them seriously.
We strive to provide clear and transparent information about our products and services. It appears that we fell short in this instance, and for that, we apologize. We would like to resolve this issue for you and ensure that your concerns are addressed.
Please contact our customer service team at (786) 706-1095 with your order details so we can look into this matter further and assist you with any refunds or cancellations. We appreciate your feedback and will use it to improve our processes and communication.
Thank you for bringing this to our attention.
Sincerely,
IT WORKS! Customer Support Team
I love this brand! 😊
I started ordering itworks products for the Greens and thermofightx!
The thermofightx is my favorite thing ever it replaces my morning coffee. I feel better and have more energy, plus it's cheaper than my coffee ever month!!!
The Greens cleared up my face, helped with bloating and I feel fantastic 😍
November 1, 2023
Unprompted review
Reply from It Works!®
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that you’re enjoying the It Works! products, especially ThermoFightX and Greens. It’s fantastic to know that ThermoFightX has become your new morning favorite and that you’re feeling more energized and satisfied. We're also glad to hear that the Greens have helped you.
Your satisfaction means a lot to us, and we appreciate you sharing your experience. If you have any questions or need further assistance, please don’t hesitate to reach out!
Omg WORSE COMPANY
Omg WORSE COMPANY! I CANCEL SUBSCRIPTION AND WAS STILL CHARGED. Opened MULTIPLE TICKETS to say PLEASE STOP DO NOT SHIP. What happens… they ship. Then I get a message saying “oh so sorry we can’t do anything…the label is printed….” Knowing full well all that needs to happen is ONE PHONE CALL or email to the warehouse saying pull the order. INSANE. So what now I have to wait WEEKS to get a return and completed. MAYBE eventually get my money back. What a crock of BS.
August 1, 2024
Unprompted review
Reply from It Works!®
Hi Kentee,
Thank you for your review on Trust Pilot. When looking at your account we show that you contacted us on August 1st and that your order, 108173430 was shipped and assigned a tracking number on August 1st. We do show that your order is expected to be delivered on August 5th. When you receive this order, please make sure to not refuse it or do return to sender as these types of returns tend to take a long time to get back to our warehouse. We have emailed you a prepaid shipping label so that you may return the order. Please note that this label needs to be used within 7 days. If you are unable to use it within 7 days, please email us at compliance@itworks.com and we can send you another label. Once the order is being shipped back to us please let us know and we will be happy to waive all the shipping costs. If we can be of any additional assistance, please let us know.
Sincerely,
IT WORKS!
SCAM
Rep told me she was that if I bought one bottle of the slimming gummies she would give me one free. She did not tell me it was a monthly fee. When I spoke to after I got charges she said she would pause my next delivery. She did not pause it and I was charges for it. When I tried to cancel she told me she couldn't help me
Never received the return label but did receive more products . Total scam
July 23, 2024
Unprompted review
Reply from It Works!®
Hi Vanessa,
Thank you for contacting us on Trust Pilot. We apologize that your interaction with your distributor was not satisfactory. We encourage all of our Distributors to provide excellent customer service. At this time, we have closed your account so that no further charges will occur. We have also emailed you two prepaid shipping labels for orders 108244863 and 108107959 so that you may return these orders for a refund. Please note that the prepaid shipping labels need to be used within 7 days and all products should be unopened and unused. If we can be of any additional assistance, please feel free to email us at compliance@itworks.com
Sincerely,
IT WORKS!
Hi Vanessa,
We are adding to our reply so that we do not delete the original. You contacted us on 7/25/2024 and your last order was processed 723/2024. Two prepaid shipping labels were provided to the email we had on file on your account on 7/25/2024. We will send you an email from compliance@itworks.com so that we do not put your email address publicly on this forum.
Thank you,
IT WORKS!
No more Distributor & no real results from the products
No real results from the products. As an ex-distributor, I can’t stand behind products that I don’t personally believe in. The up-line distributors are relentless at the end of month with pressure to buy products just so they can rank up. 👎🏽
July 24, 2024
Unprompted review
Reply from It Works!®
Thank you for your review on Trustpilot.
Based on your review, IT WORKS!® will need some additional information such as email address, phone number, full name or address to locate your account.
We would love to help and of course, it's totally up to you what you would like share on this site. For those who would like a private messaging option, please email us at Compliance@ItWorks.com and in the Subject Field please type Trustpilot.
We look forward to reviewing this matter and we will await your reply.
Sincerely,
IT WORKS!
USED FOR YEARS TO HELP A FRIEND
USED FOR YEARS TO HELP A FRIEND. NEVER SAW ANY WEIGHTLOSS OR ENERGY INCREASE. THREW AWAY LAST 2 BOTTLES AFTER REALIZING THAT THE CYANOCOBALAMIN (SYNTHETIC VIT B12) THAT IS IN THE THERMOFIT COMES FROM ACTIVATED SEWAGE SLUDGE..NO THANKS!
July 24, 2024
Unprompted review
Incredibly overpriced
Incredibly overpriced. i made the mistake of ordering it on a whim and then days after i realized i wasted my money and i went to cancel my payment in hopes of it being sent back to where it came from. it was not a option. i then went to cancel my subscription and it wouldn’t allow me without paying an additional fee. i truthfully just want my money back i don’t care about receiving the product or not.
July 23, 2024
Unprompted review
Reply from It Works!®
Hi Ainsley,
We are very sorry to hear about this matter. Our records do show that your order has already been shipped and is in transit. Therefore, we are unable to stop the order. However, when you receive the order, you are more than welcome to ship it back, following our normal returns policy and we will provide a full refund. Our returns policy is located on our main website https://static.myitworks.com/legal/pdf/returnspolicy.pdf simply choose your country and language. At this time, we have cancelled your account and waived the membership fee. If we can be of any additional assistance, please let us know.
Sincerely,
IT WORKS!
It works steals your money!!! And they just refunded my purchase!!! Thank you
I am writing to express my dissatisfaction with a recent order and the subsequent customer service experience. I accidentally ordered the wrong product and was instructed by my representative to call for assistance once the product arrived. When I called, I was informed to use a USPS return form, but at no point was it mentioned that I would be responsible for the return shipping costs.
I have called three separate times to request a refund, but the responses have been unhelpful and unfriendly. This has been a very frustrating experience, and I believe exceptions should be made to maintain good customer relationships.
Due to this negative experience, I will not be purchasing from your company again. I had intended to place additional orders, but the poor treatment I received has changed my mind.
I am requesting reimbursement for the inconvenience and the unacceptable customer service I encountered.
Reference # 1613206331
After I sent this review, I received a nice response back and they gave me a full refund!
Thank you:)
July 18, 2024
Unprompted review
Reply from It Works!®
Hello Stacy,
We are sorry to hear about this matter. Normally, the shipping & handling is paid by the customer. However, due to the circumstances we have issued you the balance of your refund. You now have received a full refund. Your account has been cancelled and no more charges will incur.
We wish you well.
Sincerely,
IT WORKS!
Do not get drawn into this scam!!!
Do not get drawn into this scam!!!
It does not work! I do believe that it's a pyramid scam. Overpriced and you are locked into a payed subscription without your consent. Bottom line... Buyer Beware!
July 2, 2024
Unprompted review
Reply from It Works!®
Hello,
Based on your review, It Works!® will need some additional information such as email address, phone number, full name or address to locate your account.
We would love to help and of course, it's totally up to you what you would like share on this site. For those who would like a private messaging option, please email us at Compliance@ItWorks.com and in the Subject Field please type Trustpilot.
Also, as an alternative It Works! Customer Support can be found at https://itworks.com/contactus . This site also has a Chat service available. Furthermore, you may log into your back-office portal and submit a support ticket.
We look forward to reviewing this matter and we will await your reply.
IT WORKS!
Reply from It Works!®
Hello Lisa,
We are sorry to hear about your comment. If you would like to elaborate further, please contact Compliance@itworks.com.
Sincerely,
IT WORKS!
Skinny Proffee and Skinny Hydrate packets review
I am currently using Skinny Proffee in the toasted hazelnut flavor, and it's pretty good. However, since it is a protein powder and cold brew coffee mix, you do have to constantly stir it. On the other hand, the Skinny Hydrate Cocomango hydration packets made me feel nauseous. I bought a 15-day supply and started using the packets, but after a few uses, I began to feel extremely nauseous. The only change in my diet was the addition of these hydration packets. After I stopped using them for 3-4 days, I felt fine again. It may have been a bad reaction to an ingredient in the product, but I think it's worth mentioning. Although the flavor was great, the negative effects on me were significant, and I would not purchase it again. I ended up throwing about the remaining packets I had.
July 12, 2024
Unprompted review
Reply from It Works!®
Hello Mattie,
We are very sorry to hear about this matter. For any product questions or concerns, please contact our Product Coach at productcoach@itworks.com and they will assist you.
Wishing you all the best.
Sincerely,
IT WORKS!
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