Ivory Rose Reviews 110

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Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the refund process, frequently reporting difficulties in receiving their money back even after confirmed returns. People also found the return policy problematic, encountering difficulties with the process itself. Issues with orders were common, including incorrect items being sent or items never arriving. Furthermore, consumers were unhappy with the products, often citing issues with sizing discrepancies and quality. A significant number of reviewers also highlighted a complete lack of communication from the company, with their attempts to contact customer service via email, phone, and social media going unanswered. However, some customers did find the products to be of good quality, particularly their bras and bikinis, and a few mentioned positive experiences with returns in the past.See more

Reviews shaping this summary

Item purchased via ASOS & supplied by Ivory Rose. Delivered on 12th Jan & returned 15th Jan. All tracking info supplied & it’s been confirmed as delivered on 16th Jan by DPD. It’s now 3rd March & no r... See more

I placed an order through ASOS and had to return the item to Ivory Rose as it didn't fit. Despite DPD tracking confirming the item had been delivered on 2nd Sept I've STILL not received my refund from... See more

They sent me the wrong item, so i returned it and DPD confirmed it had been delivered on 29/08/25. Since then I have heard nothing despite messaging them on email, website query form and social media.... See more

They've stolen my money!! I ordered in November via ASOS but returned directly to Ivory Rose (as per the instructions) - I never received my refund, I've tried to contact them loads of times and no re... See more