Ivy Reviews 576

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent locations of the properties, often highlighting their proximity to public transport, shops, and restaurants, making it easy to explore the city. Many people appreciate the well-maintained and spotless facilities, noting the comfortable and spacious accommodations, often equipped with modern amenities and charming details. The service provided is frequently described as attentive and professional, with consumers feeling well-supported throughout their stay. Reviewers also commend the staff for their helpfulness and responsiveness, contributing to a worry-free holiday experience. The overall sentiment is that the company offers beautiful properties in prime locations with outstanding service, making for perfect family trips and relaxing stays.

What people talk about most

Location

Clients share positive opinions on location, consistently praising properties for being charming,... See more

Facilities

Reviewers mention positive feedback about facilities. Customers consistently praise the well-equipped and... See more

Service

Users describe positive interactions with service. Customers consistently praise the attentive, prompt, and... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being... See more

Holidays

Reviewers highlight positive aspects of holidays. Many customers appreciate the well-kept properties and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Check in was easy, simply picked up keys at a shop adjacent to the nearest underground station. The property was spotless and nicely equipped. The large windows provided a lovely view of the garden... See more

Rated 5 out of 5 stars

The perfect family trip home! My wife and 2 kids spent the week in London, and this house was the PERFECT homebase for our adventures throughout the city. Our itinerary took us to Wembley, Hyde Pa... See more

Company replied

Rated 5 out of 5 stars

We have used Ivy Lettings for our vacation rentals for the past three years. They are a great company with very attentive service. They also address any needs quickly and efficiently. This is our s... See more

Company replied

Rated 5 out of 5 stars

Our experience with Ivy Lettings began with a google search where we found their website. It was easy to navigate, had vacation rentals categorized by area, with detailed descriptions and good photos.... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Apartment Rental
  3. Vacation Home Rental Agency

Information provided by various external sources

We're London vacation rentals experts. All our stays are professionally managed and we pride ourselves on our highly attentive, responsive and personal service, allowing our guests to book with absolute confidence in our carefully selected homes and the service they’ll receive before, during and after they stay with us. Our bookings come as standard with: - Highly responsive service, before & during your stay - 5* hotel grade linen and toiletries - Professional home preparation by Ivy-trained housekeepers - Full management and support during your stay for any issues/questions - Flexible check in/out & luggage solutions free of charge whenever possible We look forward to helping with your stay!


Contact info

4.9

Excellent

TrustScore 5 out of 5

576 reviews

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Rated 5 out of 5 stars

Wonderful!

Thank you for a delightful stay!
Perfect location and lovely home away from home for our family of 5. Beautifully decorated, comfortable beds, wonderfully equipped kitchen, quiet street.

August 15, 2023
Unprompted review
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Reply from Ivy

Dear Tracie

Many thanks for taking the time to submit this wonderful review!

We're thrilled to hear you enjoyed your stay at Hasker Street and that we were able to meet your expectations.

On behalf of the Ivy team, it was an absolute pleasure hosting you and we look forward to hearing from you again soon!

Best wishes
Ivy

Rated 5 out of 5 stars

Wonderful stay at Pembroke Square

We feel very lucky to have been able to call 16 Pembroke Sq our home in London for a week. The house was beautifully decorated and well equipped. We particularly enjoyed the well appointed kitchen and comfortable beds. Communications with Ivy were easy and quick. The location is wonderful, in a quiet neighborhood but still close to shops and bakeries. We truly had a wonderful stay in London. We will be sure to book with Ivy Lettings on our next trip to London.

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic location- beautiful and comfortable house

Ivy team were great to work with. Responsive and solution oriented. The house was absolutely amazing. Perfectly located, walking distance to the museums, Hyde Park and restaurants. Very welcoming, clean and had everything needed to accommodate cooking and living comfortably. It was very well decorated. It was just perfect for our group of 5. I would absolutely recommend Ivy Letting as well as this flat. Can’t wait to revisit!

August 3, 2023
Unprompted review
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Reply from Ivy

Dear Bibi

Many thanks for submitting this wonderful review!

We're thrilled to hear you enjoyed your stay at Elvaston Mews and that we were able to meet our service expectations. On behalf of the Ivy team, it was an absolute pleasure hosting you and we look forward to hearing from you again soon!

Best wishes
Ivy

Rated 4 out of 5 stars

Wonderful home from which to explore…

Wonderful home from which to explore London. No complaints at all.

The neighborhood felt very safe. There are several bus stops within easy walking distance which are well connected to the rest of the city. There are numerous restaurants, pubs, bakeries, and grocery stores within walking distance. The neighborhood was very quiet except for being in the traffic pattern for Heathrow Airport (and that seems to get quiet around 22:00).

The beds and the bedding are comfortable. The bathrooms are larger than most we have seen while travelling England and Wales. Plenty of hot water. The kitchen has everything you need to prepare meals. Televisions in every room and SkyTV on all of them. Internet worked flawlessly while we were there. Living room furniture was comfortable and provided plenty of seating for the two of us. Washer and dryer worked well, as did the iron.

I would definitely recommend staying here while visiting London.

July 29, 2023
Unprompted review
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Reply from Ivy

Dear Randy and Lea

Many thanks for taking the time to submit this wonderful review!

We're thrilled to hear you enjoyed your stay at Rush Hill Road, it truly is an incredible abode!

On behalf of the Ivy team, it was an absolute pleasure hosting you and we look forward to hearing from you again soon!

Best wishes
Ivy

Rated 5 out of 5 stars

Great Flat in quiet neighborhood

This flat is in a great location. It is a short walk to the tube in a quiet neighborhood. The place was clean, comfortable, and well equipped. The only negative is with this flat being a top flat there are a lot of stairs.

August 4, 2023
Unprompted review
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Reply from Ivy

Dear Stacey

Many thanks for your review, this is greatly appreciated!

We're thrilled to hear you enjoyed your stay at Little Venice and do hope to hear from you again soon.

Best wishes
Ivy

Rated 5 out of 5 stars

Highly Recommend

Our family loved our stay at Childs Street. The location was perfect. Close to Earls Court station and lots of restaurants yet on a surprisingly quiet street. Beds were comfy, water pressure was amazing and the fans were a nice added touch for the days that the sun came warmed the beautiful kitchen. My favorite spot to relax was the patio! And Ivy Lettings was also very helpful in getting an item back to me that I accidentally left at the house. Would definitely recommend staying here.

July 16, 2023
Unprompted review
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Reply from Ivy

Dear Krista

Many thanks for taking the time to submit this wonderful review!

We're thrilled to hear you enjoyed your stay at Child's Street and that we were able to meet your service expectations. On behalf of the Ivy team, it was an absolute pleasure hosting you and we do hope to hear from you again soon!

Best wishes
Ivy

Rated 5 out of 5 stars

Great Location & Comfortable - Unbeatable Combo

The property at Comeragh Road was exactly like the description and I felt instantly at home. I could tell the home was loved and the interesting book collection made me feel inspired to read! The apartment looked exactly like the photos and I loved the large dining room table that allowed for lots of room to spread out. This is a rare feature in London! The property was exceptionally clean and comfortable and the location perfect. It’s situated between two tube stops and nearby to many shops and restaurants.

When spending my precious time and money to come to my favorite city I can no longer gamble on the other rental platform especially when traveling with a young child. I need to know my rental is solidly booked and managed professionally. This is why I will always work with the Ivy team when traveling to London. Great job!

June 11, 2023
Unprompted review
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Reply from Ivy

Dear Michele

Many thanks for submitting this wonderful review!

It was an absolute pleasure hosting you at our Comeragh Road home and we're thrilled to hear you enjoyed your stay!

Wishing you all the best and look forward to hearing from you again soon

Ivy

Rated 5 out of 5 stars

Best rental experience we ever had

Ivy Lettings gave us probably the best rental experience we’ve ever had with renting a short-term stay.
Reasonable prices, great property quality, clean and fresh - we enjoyed every bit of the experience.
Will recommend without a doubt.

July 28, 2022
Unprompted review
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Reply from Ivy

Dear Irina

Thank you for taking the time to submit this wonderful review!

We are thrilled to hear you enjoyed your stay at Killyon Road and that Ivy was able to meet your service expectation.

On behalf of the Ivy team, it was an absolute pleasure hosting you and we look forward to hearing from you again soon!

Best wishes
Ivy

Rated 5 out of 5 stars

Rental in Notting Hill

We had a wonderful stay at the property. Communication was great any questions we had were answered quickly. Very responsive company.

June 28, 2023
Unprompted review
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Reply from Ivy

Dear Laura

Many thanks for taking the time to submit this wonderful review!

We're thrilled to hear you enjoyed your stay at Queensdale Place and that you were pleased with our service offerings.

On behalf of the Ivy team, it was an absolute pleasure hosting you and we hope to hear from you again soon!

Kind regards
Ivy

Rated 5 out of 5 stars

We so enjoyed the flat- it is spacious

We so enjoyed the flat- it is spacious, bright, well equipped and very comfortable- just as pictured. The building is lovely and the terrace was wonderful on a sunny morning for a warm cup of tea or coffee. It is right on the edge of Notting Hill so convenient to the vibrant streets, as well as to Kensington Garden and the tube. The staff at Ivy Lettings is also responsive, helpful and kind. We are repeat guests and will remain loyal guests! Thank you!

June 7, 2023
Unprompted review
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Reply from Ivy

Dear Elizabeth

Many thanks for taking the time to submit this wonderful review!

It was an absolute pleasure hosting you and we’re thrilled to hear you enjoyed your stay at Prince's Square!

We look forward to hearing from you again soon!

Kind regards
Johan
Ivy

Rated 5 out of 5 stars

Excellent and trustworthy letting agency

We needed a place in Putney to be near family. Perfect stay for us. A home from home with all the comforts. Excellent location near the river. Communications from Ivy were professional and clear. I would use them again.

May 28, 2023
Unprompted review
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Reply from Ivy

Dear Philip

Many thanks for taking the time to submit this wonderful review!

It was an absolute pleasure hosting you at our Glendarvon Street home and we're thrilled to hear you enjoyed your stay.

We do hope to hear from you again soon!

Warm regards
Ivy

Rated 5 out of 5 stars

Queens Gate II and Ivy-Fantastic time

I came across Ivy while looking for a flat for a sisters trip. I am so glad I did! What an easy company to deal with. They were prompt with email replies to my random questions. I even received an email verifying I had received the flat information and how to pick up the keys. I would highly recommend Ivy and hope to use them again.

We stayed at Queens Gate II. It was perfect for 3 sisters with 3 beds and 2 baths. There was plenty of room for us to spread out. We felt very safe in the flat. We were told by a server in a nearby pub that things in the area close down at 11 because of the embassies in the area. We were fine with that as it contributed to the safe feeling we had but if you’re looking to party this is the wrong area. It was close to tube stations and the bus stopped right outside, or you can easily walk from this location. The space was very clean which we appreciated. It was also well decorated and felt very spacious. We didn’t really use the kitchen and my sister couldn’t figure out the coffee pot, but that was minimal. We didn’t notice a lot of street noise inside beyond some construction being done directly outside one day. We did hear an upstairs neighbor yelling at his barking dog at various times during the week. We still called it perfect and home for our fabulous trip to London.

May 20, 2023
Unprompted review
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Reply from Ivy

Dear Erika

Many thanks for taking the time to submit this wonderful review!

It was an absolute pleasure hosting you at our Queens Gate II home and we're thrilled to hear you enjoyed your stay!

We do hope to hear from you again soon!

Warm regards
Ivy

Rated 5 out of 5 stars

Fabulous time

Fabulous time. We were five and loved the house at Waterford Rd. Any issues, which were minimal, were addressed promptly. Will certainly use Ivy again!

May 24, 2023
Unprompted review
Ivy logo

Reply from Ivy

Dear Elaine

Many thanks for taking the time to submit this wonderful review!

It was an absolute pleasure hosting you and we're thrilled to hear you enjoyed your stay

We do hope to hear from you again soon!

Kind regards
Ivy

Rated 5 out of 5 stars

Quality and comfort near the Gloucester Road.

Our experience with Ivy Lettings and the Collingham Road flat was excellent. The staff is very quick to respond, very professional, and helpful. The flat we rented for eight days was ideal for proximity to transportation, restaurants, and grocery stores. The home has a wonderful outdoor space that really makes you feel like you are part of this vibrant London neighborhood. The home has everything one needs for a short stay. Plus, it's very comfortable and quiet for two friends traveling together. Thank you for a fun experience.

May 19, 2023
Unprompted review
Ivy logo

Reply from Ivy

Dear Linda

Many thanks for taking the time to submit this wonderful review!

It was an absolute pleasure hosting you at Collingham Road and we're thrilled to hear you enjoyed your stay.

We do hope to hear from you again soon!

Kind regards
Ivy

Rated 5 out of 5 stars

Kensington flat

This Kensington flat is utterly charming . The sitting room with its large south facing windows is spacious and equipped with a refectory dining table. This was excellent for me as it served as both a dining area and a place to do all my paperwork. The kitchen is compact and well appointed. This floor has a picturesque view of the terraced Victorian houses behind it with climbing roses and ivy over the back wall from a small patio garden. The bedroom downstairs is quiet and spacious with a comfortable bed. This is a superb location with close proximity to the underground ,local bus lines and Hyde Park .

May 7, 2023
Unprompted review
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Reply from Ivy

Dear Melissa

Many thanks for taking the time to submit this wonderful review!

It was an absolute pleasure hosting you at our Stratford Road home and we're thrilled to hear you enjoyed your stay.

We do hope to hear from you again soon!

Kind regards
Ivy

Rated 5 out of 5 stars

Fantastic Flat

Clean accommodation with all the amenities including great wifi. Convenient to all the attractions, transit links, restaurants and shops. Great for a family or 2 couples as there are 2 bathrooms. The building was very quiet as well.

May 3, 2023
Unprompted review
Ivy logo

Reply from Ivy

Dear Elizabeth

Many thanks for taking the time to submit this wonderful reviews!

It was an absolute pleasure hosting you at Queens Gate II and we're thrilled to hear you enjoyed your stay.

On behalf of the Ivy team, we do hope to hear from you again soon!

Warm regards
Johan
Ivy

Rated 5 out of 5 stars

Beautiful house in Kensington close to Notting Hill

Beautiful house in a safe and convenient part of London. House was well appointed and beds very comfortable for our family of 5.

April 1, 2023
Unprompted review
Ivy logo

Reply from Ivy

Dear Russell

Many thanks for taking the time to submit this wonderful review, we're thrilled to hear you enjoyed your stay!

On behalf of the Ivy team, it was an absolute pleasure hosting you and we do hope to hear from you again soon.

Until then, wishing you and your family all the best

Kind regards
Ivy

Rated 5 out of 5 stars

A very pleasant stay

The location was very convenient for our interests. The neighborhood is very quiet, yet close to the shops and other amenities. The flat itself was comfortable and well-appointed.

March 16, 2023
Unprompted review
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Reply from Ivy

Dear Elizabeth

Many thanks for taking the time to submit this review!

It was an absolute pleasure hosting you at our Ennismore Gardens home and we're thrilled to hear you enjoyed your stay.

On behalf of the Ivy team, we do hope to hear from you again soon and wish you all the best until then!

Kind regards
Johan
Ivy


Rated 5 out of 5 stars

We had a wonderful trip to London…

We had a wonderful trip to London thanks to Ivy Lettings and our stay at the Hasker Street property. It was perfect for our family of five. We felt very at home and knew that the Ivy group was there if we needed anything. Absolutely loved this beautiful house!

March 10, 2023
Unprompted review
Ivy logo

Reply from Ivy

Dear Kathleen

Many thanks for taking the time to submit this wonderful review!

It was an absolute pleasure hosting you at our Hasker Street home and we're thrilled to hear that you enjoyed your stay!

Until your next visit, we wish you all the best and hope to hear from you again soon.

Warm regards
Ivy

Rated 5 out of 5 stars

best rental experience we've had

My family (two grandkids, their parents and my wife and I) recently completed a stay at an apartment on Smith Terrace, London. Our experience was five stars for a number of reasons for which there is not enough space to list, but the "headline" reasons would be:
...an absolutely gorgeous apartment a block from King Street, Chelsea, London. The apartment had everything you'd want in a stay. What's so interesting is that the pictures and description does not do the apartment justice. It is far nicer than any description you'll read.
...the best customer service and support I've ever experienced when renting a vacation home/apartment. I was so pleased to see a whole new level of customer support that I had not found when renting from other brands.

March 15, 2023
Unprompted review
Ivy logo

Reply from Ivy

Dear Barry

Many thanks for taking the time to submit this wonderful review!

Smith Terrace truly is a spectacular home and we're thrilled to hear that you enjoyed your stay as well as our service offerings! From start to end, it was an absolute pleasure hosting the Feldman family.

We do of course hope to hear from you again soon!

Warm regards
Ivy

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